Reporting on 171 systems.

Current Status

Incident History »
Argos Reporting Tool Disruption
Banner Student Information System Multiple Issues
Identity Management System (IDM) Maintenance
MyID/Contact ID Authentication Maintenance
Student Accounts Information available
TouchNet Information available
vLab Ongoing Issue
Banner Student Information System No Issues
eLearning Commons No Issues
Internet Connectivity No Issues
MyUGA Portal No Issues
On-Premises Blackberry Enterprise Service No Issues
On-Premises Exchange Service No Issues
PAWS Wireless Network An update has recently been added to a closed incident that affected this service! No Issues
Telephone Services No Issues
UGA Campus Network No Issues
UGA Enterprise SSL VPN No Issues
UGA Website No Issues
UGAMail No Issues
University Cablevision No Issues

Upcoming Events

Aug 30 2015
13:00 - 15:00
Testing new fiber connections from the mainframe to the VTS located in Peabody.

Impact On End Users
During this testing period, all virtual tapes will be unavailable for use, including migrated datasets. All other mainframe functions and operations will be available but may have delays if requesting virtual tapes.

Actions Being Taken
Testing of the fiber connections and drives on the Peabody VTS.

Estimated Resolution Time
Two hours.
Sep 3 2015
17:00 - 19:00
The Legacy DNL tools, that can be found at will become unreachable on Thursday 03 September 2015 around 5pm.

Impact On End Users
Registered DNLs and other users that had been granted access to the Legacy DNL tools will not be able to access the site or any related sites on The tables were locked in December 2014, so information at this site has not being maintained. Current information should be accessed using BlueCat at Mainframe printing requests should use the EITS request form at

Actions Being Taken
The system that hosts this website will have the network cable unplugged. Once the cable has been disconnected for a couple of weeks, this system will be decommissioned and sent to surplus.

Estimated Resolution Time
20 minutes
Sep 4 2015
17:00 - 19:00
Starting at 5:00pm on Friday, September 4, Athena and Banner Administrative (INB) will be unavailable in order to upgrade to Version 8.7.4. This maintenance is expected to be completed the by evening of Monday, September 7.

Impact On End Users
All users, including students, faculty, and staff will be unable to log in and access Athena or Banner Administrative (INB) during the upgrade. This downtime will last all of Friday evening, all of Saturday and Sunday, and until late Monday evening. DegreeWorks, the Operational Data Store (ODS), the Argos reporting tool, and the ePrint report repository will remain available during the upgrade.

Actions Being Taken
Ellucian will begin upgrading the Athena and Banner production environments starting at 5:00pm on Friday, September 4. Once the install is complete, members of the ConnectUGA team will conduct testing of all modules impacted by the upgrade. Once testing is complete and the ConnectUGA team has confirmed that all modules are operational, access to Athena and Banner will be restored. An update will be posted to this status entry indicating that the upgrade is complete and Athena and Banner Administrative are available for use. Should a rollback to the previous version be needed, that information and a timeline for completion will be communicated via the status page.

Estimated Resolution Time
All maintenance and testing are scheduled to conclude by the evening of Monday, September 7. Updates will be provided if deviations from this plan occur.