Reporting on 187 systems.

Current Status

Incident History »
Banner Student Information System Multiple Issues
Central Authentication Service (CAS) Maintenance
Identity Management System (IDM) Information available
Kronos Maintenance
Lynda.com Maintenance
Mainframe Services Operations Information available
MyUGA Portal Maintenance
Student Accounts Information available
TouchNet Information available
UGAMail Recent activity
vLab Ongoing Issue
Banner Student Information System No Issues
eLearning Commons No Issues
Internet Connectivity No Issues
MyUGA Portal No Issues
On-Premises Blackberry Enterprise Service No Issues
On-Premises Exchange Service No Issues
PAWS Wireless Network No Issues
Telephone Services No Issues
UGA Campus Network No Issues
UGA Enterprise SSL VPN No Issues
UGA Website No Issues
UGAMail No Issues
University Cablevision No Issues

Upcoming Events

May 6 2016
17:00 - 18:00
On Friday afternoon, UGA Mobile App version 2.6.8 will be released. The update will include a new module to help students navigate orientation events. The Orientation module features a pre-orientation checklist; schedules for first-year students and transfer students; schedules for parent activities during orientation; a dictionary of UGA lingo and more. The app update will also include options to stream WUGA, the local NPR station, along with the student-run campus radio station, WUOG. A Campus Arboretum walking tour of campus trees with information will also be added in this release.

Impact On End Users
UGA Mobile App users will be prompted to install the update on their mobile devices.

Actions Being Taken
Publish the app store updates on Friday afternoon.

Estimated Resolution Time
24hrs
May 6 2016
17:00 - 21:00
The EITS Systems Engineering team will be applying security patches to Red Hat Linux productions systems starting Friday May 6th at 5pm

Impact On End Users
This maintenance will have no impact on users, since only security patches will be applied. There we be no service or system restarts during this time.

Actions Being Taken
Red Hat security patches will be applied. Services and systems will not be restarted.

Estimated Resolution Time
4 Hours
May 6 2016
17:00 - 20:00
The Bomgar Team will be performing maintenance on our Bomgar Remote Support Virtual Appliances. We will be performing additional testing on the new security provider for authentication on the Bomgar Remote Support Tool appliances. The vendor is available for support during this maintenance window. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
The Bomgar Remote Support Tool service may be unavailable during the maintenance window. The Bomgar team will not change the current LDAP security provider. Technicians will continue to authenticate to Bomgar via the current security provider.

Actions Being Taken
The Bomgar Team will be performing additional testing on the new security provider for authentication.

Estimated Resolution Time
3 hours
May 6 2016
22:00 - 02:00
SecureReports and SendFiles systems will be upgraded.

Impact On End Users
The SecureReports and SendFiles services will be unavailable while the upgrades are performed. After the upgrade both services are expected to return to normal operation. Users of these services will notice minor changes in appearance and functionality after the upgrade is completed.

Actions Being Taken
EITS personnel will be working with Ipswitch technical support to migrate all configuration settings and data from the current servers where the SecureReports and SendFiles services are hosted to new servers where the newest version of the software has already been installed. During the migration the services must be turned off so that no data changes are made.

Estimated Resolution Time
4 hours
May 14 2016
00:00 - 03:00
SoX will perform hardware maintenance on the Atlanta core node. This core node provides UGAs Internet 2, TRCPS, and commodity Internet access. Intra-Peachnet connections should be unaffected.

Impact On End Users
Users may experience brief or extended disruption to Internet services, during the maintenance window. If you experience issues with Internet communication following the maintenance window, please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Per SoX NOC announcment: SUBJECT: Maintenance - SoX Core Node 56MAR AFFECTED: Core Node 56MAR rtr.56mar.sox.net SCHEDULED START TIME: Saturday, May 14, 2016, 4:01 AM (0401) UTC SCHEDULED END TIME: Saturday, May 14, 2016, 7:00 AM (0700) UTC DESCRIPTION: Participant peerings and ISP services terminating or passing through the 56 Marietta St. core node in Atlanta, GA, will be unavailable while SoX Engineers perform hardware upgrades on rtr.56mar.sox.net. Outages are expected; the entire window is reserved.

Estimated Resolution Time
2016-05-14 03:00