Reporting on 159 systems.

Current Status

Incident History »
Active Directory Ongoing Issue
Nolij Web Disruption
PAWS Wireless Network Recent activity
SecureUGA Maintenance
UGA Campus Network Recent activity
UGA Enterprise SSL VPN Recent activity
Banner Student Information System No Issues
eLearning Commons No Issues
Internet Connectivity No Issues
MyUGA Portal No Issues
OASIS No Issues
On-Premises Blackberry Enterprise Service No Issues
On-Premises Exchange Service No Issues
PAWS Wireless Network No Issues
Telephone Services No Issues
UGA Campus Network No Issues
UGA Enterprise SSL VPN No Issues
UGA Website No Issues
UGAMail No Issues
University Cablevision No Issues

Upcoming Events

Dec 19 2014
17:00 - 17:30
University of Georgia instructors have until December 19 to download their archived Wimba Classroom Web conferencing sessions. Wimba Classroom was replaced by Blackboard Collaborate in August as the Web conferencing tool for instructional purposes within eLearning Commons (eLC) and outside eLC as freestanding sessions. The company that supports Wimba Classroom will end support of the product at the end of 2014. Instructors may find downloading instructions at http://ctl.uga.edu/web-conferencing/faculty to download their recorded sessions that were made prior to August 2014. After December 19, the archived Wimba Classroom sessions will be no longer available. Wimba Voice tools, including Voice Boards, Voice Podcaster and Voice Presentation, will remain available in eLC. These services are jointly supported by the Center for Teaching and Learning (CTL) and Enterprise Information Technology Services (EITS). For technical questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu 

Impact On End Users
Customers will no longer have access to Wimba Classroom for downloading archives. Wimba Voice tools, including Voice Boards, Voice Podcaster and Voice Presentation, will remain available in eLC.

Actions Being Taken
The vendor will turn off access to Wimba Classroom at or around 5 pm. EITS will turn off eLC integration with Wimba Classroom shortly thereafter.

Estimated Resolution Time
5:30 pm
Dec 19 2014
17:00 - 18:00
This is a friendly reminder that UGA will end support of the Podcast Capture/Podcast Producer service at 5 pm on December 19, 2014. This service differs from the University System of Georgia’s Podcasting service, therefore this notice does not apply to the University System of Georgia’s Podcasting service. UGA has provided a central Podcast Capture/Podcast Producer service for Mac users since 2008. However, Apple no longer supports the software. Instead, all Macs starting with OS X 10.8 (Mountain Lion) and newer versions have the ability to create screen movies for podcasting on their own by using QuickTime X. If you have an older operating system on your Mac, you will need to upgrade to a newer version in order to access QuickTime X. You may need to ask your departmental IT staff for assistance. A final reminder notice will be sent to all account holders of this service on today (December 15). If you have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
Customers will no longer have access to the Podcast Capture/Podcast Producer Service.

Actions Being Taken
EITS will turn off access to the Podcast Capture/Podcast Producer Service at or around 5 pm.

Estimated Resolution Time
6:00 pm
Dec 19 2014
22:00 - 10:00
EITS personnel will be applying Microsoft OS patches from Friday 10:00 pm until Saturday 10:00 am. Services hosted on EITS Windows servers, including Active Directory, PAWS wireless, UGAMail, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected. Any users connected to the servers via Remote Desktop will be logged off without warning.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 10:00am, most downtimes have been completed by 3:00am in the past.
Dec 20 2014
00:00 - 01:00
As the final stage of the Bluecat DHCP migration, the legacy DHCP servers (128.192.1.72 and 128.192.1.78) will be decommissioned. Once decommissioned any devices that have not been migrated to the new system will not receive dynamic IP assignment. Network Engineering is actively monitoring the logs for the legacy servers to detect any devices that may still be using the service and coordinating directly with the departmental IT to resolve.

Impact On End Users
No impact is expected. As stated in the summary, Network Engineering is actively monitoring the logs for the legacy servers to detect any devices that may still be using the service and coordinating directly with the departmental IT to resolve. If an undetected device attempts to use legacy DHCP following the maintenance window the device will be unable to access network resources. If you experience issues connecting to network resources following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Legacy DHCP servers (128.192.1.72 and 128.192.1.78) will be taken off-line.

Estimated Resolution Time
2014-12-20 01:00
Dec 27 2014
00:01 - 17:00
UGA’s learning management system, eLearning Commons (called eLC), will be unavailable during an upgrade that will start on Saturday, December 27 and will end on Friday, January 2, at 5 p.m. The University System of Georgia is upgrading to a newer version of Desire2Learn, which powers eLC. This upgrade will result in an outage of eLC for several days. The upgrade will mostly improve existing tools of eLC and will not include a design change. The complete list of changes is available at http://ctl.uga.edu/elc/2014-upgrade. Please note that eLC will be unavailable until after 5 p.m. on Friday, January 2. Classes for spring semester start the following Monday on January 5. Instructors are encouraged to plan in advance with this outage in mind. eLC is jointly supported by the Center for Teaching and Learning (CTL) and Enterprise Information Technology Services (EITS). Please be advised the EITS Help Desk will be closed for technical support when the University is closed December 25 through January 1. Instructors who need technical assistance with eLC during that time, or any time, may contact the University System of Georgia’s Desire2Learn Help Center at http://D2Lhelp.view.usg.edu or 855-772-0423. CTL will offer eLC drop-in assistance for instructors in December and January. The dates and times are posted at http://ctl.uga.edu/events/category/elc-workshops.

Impact On End Users
During the upgrade window, customers will not have access to eLC.

Actions Being Taken
The University System of Georgia will upgrade eLC to the latest version of Desire2Learn.

Estimated Resolution Time
January 2, 2015 at 5:00 pm