Reporting on 177 systems.

Current Status

Incident History »
Banner Student Information System Multiple Issues
eLearning Commons Recent activity
Remedy Information available
Student Accounts Information available
TeamDynamix Information available
TouchNet Information available
UGA Campus Network Disruption
vLab Ongoing Issue
Banner Student Information System No Issues
eLearning Commons No Issues
Internet Connectivity No Issues
MyUGA Portal No Issues
On-Premises Blackberry Enterprise Service No Issues
On-Premises Exchange Service No Issues
PAWS Wireless Network No Issues
Telephone Services No Issues
UGA Campus Network No Issues
UGA Enterprise SSL VPN No Issues
UGA Website No Issues
UGAMail No Issues
University Cablevision No Issues

Upcoming Events

Dec 8 2015
20:00 - 22:00
The EDS.UGA.EDU LDAP authentication service will be transitioned to a new server.

Impact On End Users
There will be a brief disruption in EDS.UGA.EDU LDAP authentication services while the EDS DNS entry is changed to point to the new server.

Actions Being Taken
Systems Engineering will monitor the service to ensure a smooth transition.

Estimated Resolution Time
1 hour
Dec 10 2015
08:00 - 17:00
EITS now performs bi-annual clean-ups of inactive user accounts in Active Directory. This is done during the winter and summer timeframes. The accounts include those whose passwords have been expired for 18 months and they have not accessed their UGAMail for the account for at least 18 months (June 2014). It would not include people who are forwarding their UGAMail to a third-party email account. First, the specified inactive accounts will be disabled on Dec. 10th or 11th. On Jan. 19th, those accounts will be deleted. If users need their accounts reactivated during the period between Dec. 10th and Jan. 19th, they may contact the EITS Help Desk. EITS will send an initial notice to users prior to their accounts being inactivated and a second notice prior to deletion. The EITS Help Desk will be informed of this process.

Impact On End Users
Owners of accounts who have not changed the password nor accessed UGAMail in over 18 months may find that the account has been disabled or deleted.

Actions Being Taken
EITS personnel will create a list of inactive AD user accounts, disable those accounts on Dec. 10th or 11th, and delete those accounts on Jan. 19th.

Estimated Resolution Time
Jan. 19th, 2016.
Dec 13 2015
00:30 - 03:00
IBM issued a required patch to fix an error with date conversions using unicode.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to: TSO, IMS, DB2, tape/print services, and MVS batch.

Actions Being Taken
Patch applied and tested on the TEST LPAR. Maintenance will be moved over, the production LPAR will need an IPL with a CLPA. Once back online, testing will be done to ensure patching was successful.

Estimated Resolution Time
2 hours
Dec 21 2015
17:00 - 17:00
UGA’s learning management system, eLearning Commons (eLC) will be unavailable during an upgrade that will start on Monday, December 21 at 5:00 pm and will end on Thursday, December 31, at 5:00 p.m. The University System of Georgia is upgrading to a newer version of Brightspace by D2L, which powers eLC. This upgrade will result in an outage of eLC for ten days. The upgrade will mostly improve existing tools of eLC and will not include major design changes. The complete list of changes is available at Please note that eLC will be unavailable until after 5 p.m. on Thursday, December 31. Classes for spring semester start on Monday, January 11. Instructors are encouraged to plan in advance with this outage in mind. eLC is jointly supported by the Center for Teaching and Learning (CTL) and Enterprise Information Technology Services (EITS). Please be advised the EITS Help Desk will be closed for technical support when the University is closed December 25 through January 1. Instructors who need technical assistance with eLC during that time, or any time, may contact the University System of Georgia’s D2L Help Center at

Impact On End Users
During the upgrade window, customers will not have access to eLC.

Actions Being Taken
The University System of Georgia is performing this upgrade.

Estimated Resolution Time
December 31, 2015 at 5 pm.
Dec 21 2015
17:00 - 17:00
The current mail gateway is being replaced with a mail gateway that requires authentication. Production Testing The new mail gateway requires: an exception account in your OU port 587 TLS simple authentication

Impact On End Users
Users will not be able to send email through the following addresses starting at 5:00 pm 12/21/2015.

Actions Being Taken
Port 25 will be blocked for all incoming traffic on the the current mail gateway systems. Please contact Stephanie Ayers at or John Webb at Please start testing ASAP.

Estimated Resolution Time
1 Hour.