Reporting on 187 systems.

Current Status

Incident History »
Banner Student Information System Multiple Issues
Central Authentication Service (CAS) Maintenance
Lynda.com Maintenance
MyUGA Portal Maintenance
Student Accounts Information available
Student Housing (StarRez) Services Maintenance
The Dawg House Maintenance
TouchNet Information available
UGA Campus Network Maintenance
vLab Ongoing Issue
Banner Student Information System No Issues
eLearning Commons No Issues
Internet Connectivity No Issues
MyUGA Portal No Issues
On-Premises Blackberry Enterprise Service No Issues
On-Premises Exchange Service No Issues
PAWS Wireless Network No Issues
Telephone Services No Issues
UGA Campus Network No Issues
UGA Enterprise SSL VPN No Issues
UGA Website No Issues
UGAMail No Issues
University Cablevision No Issues

Upcoming Events

May 26 2016
17:00 - 20:00
The Bomgar Team will be performing maintenance on our Bomgar Remote Support Virtual Appliances. We will be testing a new security provider for authentication on the Bomgar Remote Support Tool appliances. The vendor is available for support during this maintenance window. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
The Bomgar team will not change the current LDAP security provider. Technicians will continue to authenticate to Bomgar via the current security provider. There were no reports of service interruption during the previous maintenance windows. However, the Bomgar Support Service may be unavailable during the maintenance window while we continue testing the new security provider.

Actions Being Taken
The Bomgar Team will be testing a new security provider for authentication.

Estimated Resolution Time
3 Hours
May 26 2016
20:30 - 19:00
EITS technicians will replace the networking equipment in the Central Foods building on Thursday the 26th at 8:30 pm. During the maintenance window, users in the building will be unable to access UGA wired and wireless services. Telephone services in this building will also be affected.

Impact On End Users
During the maintenance window, users in the building will be unable to access UGA wired and wireless services. Telephone services in this building will also be affected.

Actions Being Taken
EITS technicians will replace the networking equipment in the Central Foods building on Thursday the 26th at 8:30 pm. During the maintenance window, users in the building will be unable to access UGA wired and wireless services. Telephone services in this building will also be affected.

Estimated Resolution Time
2 hours
May 27 2016
17:00 - 18:00
Nolij Web Production will be configured to use lds.uga.edu for LDAP authentication since eds.uga.edu is being phased out.

Impact On End Users
No users will be able to access Nolij Web Production until Tomcat restarts.

Actions Being Taken
The nolijweb.properties file will be configured to point to lds.uga.edu. LDS certs will also be imported into the Java keystore. After these changes have been made, Tomcat will be restarted.

Estimated Resolution Time
1 hr
May 27 2016
17:00 - 18:00
Status.uga.edu will be updated on Friday to a new website and system.

Impact On End Users
Status.uga.edu users will see a new website on Friday after 5:00pm.

Actions Being Taken
Deploy the website and update DNS.

Estimated Resolution Time
6:00pm
May 27 2016
17:00 - 18:00
PeopleSearch.uga.edu will be launched this Friday as an updated connection to the UGA Faculty/Staff/Student directory.

Impact On End Users
Access to the UGA Directory and People Search application will now be limited to the UGA campus network. This change is part an ongoing effort to improve information security and help protect the privacy of UGA students, faculty, and staff. If you are a UGA student, faculty, or staff member and need to access the UGA Directory or People Search, please login to the CAS (Central Authentication Service).

Actions Being Taken
Publish the new website.

Estimated Resolution Time
6:00pm
May 28 2016
08:00 - 10:00
We will be updating the security certificates on the RUSS servers.

Impact On End Users
RUSS will be inaccessible during this downtime.

Actions Being Taken
Both of the application servers and the database server will be shut down so new security certificates can be installed.

Estimated Resolution Time
2 hours