Reporting on 158 systems.

Current Status

Incident History »
Active Directory Ongoing Issue
Banner Student Information System Ongoing Issue
eLearning Commons No Issues
Internet Connectivity No Issues
MyUGA Portal No Issues
OASIS No Issues
On-Premises Blackberry Enterprise Service No Issues
On-Premises Exchange Service No Issues
PAWS Wireless Network No Issues
Telephone Services No Issues
UGA Campus Network No Issues
UGA Enterprise SSL VPN No Issues
UGA Website No Issues
UGAMail No Issues
University Cablevision No Issues

Upcoming Events

Oct 23 2014
17:00 - 18:00
Georgia Regents University staff will reboot a firewall that serves the UGA medical partnerships campus.

Impact On End Users
Users on the UGA medical partnerships campus will experience a brief disruption of access to GRU-hosted network resources.

Actions Being Taken
EITS personnel will monitor and test availability of these resources when GRU firewall has returned to normal operation.

Estimated Resolution Time
One hour.
Oct 23 2014
17:00 - 19:00
The Remedy system will have updates applied to some applications on Thursday, October 23, from 5:00 p.m. - 7:00 p.m.

Impact On End Users
A brief period of slowness may occur when the web cache is refreshed.

Actions Being Taken
Update to a mail account that processes requests will be applied. Applications and a web script for two customers are being updated.

Estimated Resolution Time
up to 2 hours.
Oct 24 2014
22:00 - 10:00
EITS will migrate to new production front end nodes for web standard hosting that will include new versions of PHP (from 5.1.6 to 5.3) and will utilize a new load balancer.

Impact On End Users
Users will experience several brief or possibly extended disruptions to Web Standard Hosting sites throughout the maintenance window. Systems Engineering is coordinating with Network Engineering to ensure that websites are returned to service in a timely manner. All campus web site administrators should test availability of their websites during the maintenance window. If you experience issues viewing web content, please notify the EITS Help Desk (706.542.3106 helpdesk@uga.edu) or Stephanie Ayers (706.543.1479).

Actions Being Taken
EITS will be implementing new front end systems for Web Standard Hosting. These systems handle Apache, PHP and DB2 connections to the mainframe for all websites hosted on this service. These systems will also be transitioned to a new load balancer with SSL termination.

Estimated Resolution Time
4 hours
Nov 3 2014
17:00 - 19:00
The University System of Georgia will remove designated inactive courses within eLearning Commons (eLC) on Monday, November 3. These courses are located in the "Migrated Courses" department in eLC. After November 3, these courses will no longer be available in eLC.

Impact On End Users
During this change, customers will continue to have access to eLC. Impacted instructors have been notified of this change. Prior to November 3, impacted course owners have three options to keep their course content. The instructions for each option are available on the Center for Teaching and Learning’s website at: http://ctl.uga.edu/elc/migrated-courses-removal

Actions Being Taken
This maintenance is being handled by the vendor – The University System of Georgia.

Estimated Resolution Time
Unknown
Nov 8 2014
21:00 - 05:00
Red Hat is performing a maintenance starting at 21:00 on Saturday 08 November that will cause an outage of RHN services.

Impact On End Users
During the planned outage window: Users will experience a service interruption and not be able to perform any actions requiring authentication, such as downloading software, managing subscriptions, opening support cases online, searching, or viewing knowledge base solutions or discussions. Support case updates via email and Bomgar support are not affected by this outage.

Actions Being Taken
Red Hat is performing a maintenance.

Estimated Resolution Time
Approximately 8 hours