Reporting on 158 systems.

Current Status

Incident History »
Active Directory Ongoing Issue
Argos Reporting Tool Disruption
Banner Student Information System Ongoing Issue
Clarity Recent activity
PAWS Secure Wireless Network Recent activity
PAWS Wireless Network Recent activity
UGA Campus Network Recent activity
Banner Student Information System No Issues
eLearning Commons No Issues
Internet Connectivity No Issues
MyUGA Portal No Issues
OASIS No Issues
On-Premises Blackberry Enterprise Service No Issues
On-Premises Exchange Service No Issues
PAWS Wireless Network No Issues
Telephone Services No Issues
UGA Campus Network No Issues
UGA Enterprise SSL VPN No Issues
UGA Website No Issues
UGAMail No Issues
University Cablevision No Issues

Upcoming Events

Oct 31 2014
17:00 - 19:00
Routine maintenance will be applied to the DegreeWorks web application. This maintenance, once completed, will display the anticipated graduation term as “Pending Degree Term” in the header section of students’ audits. No impact to students, advisors or administrators is expected as the maintenance will occur outside normal business hours.

Impact On End Users
Maintenance will have an estimated Low impact on users as it is scheduled to occur outside normal business hours, after 5:00 P.M.

Actions Being Taken
EITS personnel will update files stored on the production DegreeWorks web servers and application server.

Estimated Resolution Time
7:00 P.M. on Friday, October 31, 2014
Oct 31 2014
21:00 - 12:00
SciQuest will be upgrading UGAmart to version 14.3

Impact On End Users
UGAmart will be unavailable during the upgrade window

Actions Being Taken
Vendor scheduled maintence

Estimated Resolution Time
The upgrade is scheduled to be completed by noon on 11/2.
Oct 31 2014
22:00 - 19:00
On Friday, October 31st from 10:00pm to 11:00pm, the MyID Profile Application will be temporarily unavailable. EITS personnel will be conducting maintenance during this time.

Impact On End Users
MyID services, including password changes, password resets, secret questions, identification verification preferences, email alias changes, and departmental MyID requests will be unavailable during this time.

Actions Being Taken
EITS personnel will conduct maintenance that will require an application restart. Once changes are in place and testing is complete, the MyID Profile application will be returned to service and a status update will be provided.

Estimated Resolution Time
This maintenance will take approximately one hour.
Nov 1 2014
06:00 - 12:00
Perform maintenance on the Liebert 500 kVA Uninterruptible Power Supply (UPS) unit serving room 199 in the Boyd Data Center. The PM will begin at 6:00am and should complete by noon.

Impact On End Users
During this time, UPS1 (mostly serving room 199) will be placed in Bypass Mode (offline). Connected computing loads will not have battery backup protection. Utility power will continue to be filtered for transient disruptions and degradation.

Actions Being Taken
Technicians are performing battery disconnect maintenance.

Estimated Resolution Time
2014-11-01 12:00
Nov 2 2014
02:00 - 04:00
Time change required for Standard Time.

Impact On End Users
All mainframe services such as student, financial and administrative applications requiring mainframe databases as well as mainframe peripheral devices will be unavailable for use during downtime. Applications which may be unavailable, or limited in function, during this downtime include IMS systems accessed with Hummingbird as well as many web based applications on campus. Other services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Actions Being Taken
Mainframe will be brought down and reloaded to change the time. Once online a display time command will be issued to ensure time is correct.

Estimated Resolution Time
2 hours
Nov 3 2014
17:00 - 19:00
The University System of Georgia will remove designated inactive courses within eLearning Commons (eLC) on Monday, November 3. These courses are located in the "Migrated Courses" department in eLC. After November 3, these courses will no longer be available in eLC.

Impact On End Users
During this change, customers will continue to have access to eLC. Impacted instructors have been notified of this change. Prior to November 3, impacted course owners have three options to keep their course content. The instructions for each option are available on the Center for Teaching and Learning’s website at: http://ctl.uga.edu/elc/migrated-courses-removal

Actions Being Taken
This maintenance is being handled by the vendor – The University System of Georgia.

Estimated Resolution Time
Unknown
Nov 8 2014
21:00 - 05:00
Red Hat is performing a maintenance starting at 21:00 on Saturday 08 November that will cause an outage of RHN services.

Impact On End Users
During the planned outage window: Users will experience a service interruption and not be able to perform any actions requiring authentication, such as downloading software, managing subscriptions, opening support cases online, searching, or viewing knowledge base solutions or discussions. Support case updates via email and Bomgar support are not affected by this outage.

Actions Being Taken
Red Hat is performing a maintenance.

Estimated Resolution Time
Approximately 8 hours