Reporting on 159 systems.

Current Status

Incident History »
Active Directory Ongoing Issue
Banner Student Information System Ongoing Issue
Boyd Data Center Maintenance
PAWS Wireless Network Maintenance
Registrar Applications Maintenance
Remedy Recent activity
SecureUGA Maintenance
Banner Student Information System No Issues
eLearning Commons No Issues
Internet Connectivity No Issues
MyUGA Portal No Issues
OASIS No Issues
On-Premises Blackberry Enterprise Service No Issues
On-Premises Exchange Service No Issues
PAWS Wireless Network No Issues
Telephone Services No Issues
UGA Campus Network No Issues
UGA Enterprise SSL VPN No Issues
UGA Website No Issues
UGAMail No Issues
University Cablevision No Issues

Upcoming Events

Nov 21 2014
22:00 - 07:00
The EITS Systems Engineering team will be patching Red Hat and SuSE Linux systems, starting Friday 21 November 2014 at 22:00.

Impact On End Users
Users will experience outages for the following services during this maintenance: CAS UGA Wireless (Welcome to UGA only) InfoSec websites DNL tools Telephone Services (FPM and Paetec) IDM management systems KualiRice Status Listserv EITS wikis Nolij WAG wiki Core Web Hosting Web Standard Hosting

Actions Being Taken
Red Hat and SuSE OS and security patches will be applied to the following systems: CAS UGA Wireless (Welcome to UGA only) InfoSec websites DNL tools Telephone Services (FPM and Paetec) IDM management systems KualiRice Status Listserv Portal ( EITS wikis Nolij Mail Gateway WAG wiki Core Web Hosting Web Standard Hosting A reboot of all systems will be needed once patches are applied.

Estimated Resolution Time
9 hours
Nov 21 2014
22:00 - 10:00
EITS personnel will be applying Microsoft OS patches from Friday 10:00 pm until Saturday 10:00 am. Services hosted on EITS Windows servers, including Active Directory, PAWS wireless, UGAMail, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at or 706-542-3106.

Impact On End Users
Very Little User impact is expected. Any users connected to the servers via Remote Desktop will be logged off without warning.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 10:00am, most downtimes have been completed by 3:00am in the past.
Nov 23 2014
23:00 - 02:00
The EITS Help Desk website ( will be unavailable due to maintenance

Impact On End Users will be unavailable approximately 20-40 minutes while the service is restarted. After the service is restarted, search and recently updated will be unavailable for up to 1 hour while the content index is rebuilt.

Actions Being Taken
Maintenance includes restarting the service and rebuilding context indexes.

Estimated Resolution Time
Restart service: 20-40 minutes Rebuild content index: 60 minutes
Nov 24 2014
07:00 - 12:00
University Cablevision technicians will be installing the UGA Emergency Alert System (EAS). This will enable viewers of University Cablevision to view alerts generated by NOAA, federal, and state agencies as well as locally-originated emergency messages. This function was previously available prior to the conversion from analog to digital programming this summer.

Impact On End Users
Viewers will experience brief (15 second - 3 minute) interruptions of programming on every cable TV channel starting at 7 AM on Monday, November 24, 2014. Viewers should be advised there will be multiple test messages on University Cablevision during this maintenance. There will be no other test messages on other systems. Programming will return to normal broadcasting after the changes have been implemented and fully tested several times.

Actions Being Taken
The University of Georgia Cablevision Emergency Alert System is being placed back inline.

Estimated Resolution Time
Noon (12 PM) Monday, November 24, 2014.
Dec 6 2014
06:00 - 19:00
Our Production Banner Administrative (INB) system will be unavailable on Saturday, December 6 from 6 am to 8 pm for required maintenance. We will be running the Ellucian Database Extension Utility (DBEU). Ellucian has notified us that by December 31, 2014, Banner environments will require the application of the Banner Database Extension Utility. All releases at this point will only be delivered to work with an extended database. The DBEU has been run in TRNG & DEVL & TEST & PPRD (November 21). We want to continue with executing the DBEU in our production (PROD) instance on the Saturday, December 6, 2014. Following the execution of the DBEU, all Oracle forms must be recompiled and deployed to our 6 Banner INB application servers. This process takes several hours. Given the possibility of errors and exceptions should one attempt to use a form while it is being recompiled/deployed, we have decided to take the safe route of locking all production Banner Administrative accounts during this maintenance. Accounts will be unlocked once maintenance has been completed.

Impact On End Users
Access to Banner Administrative services (INB) will not be allowed during the maintenance window. Access to Athena (, DegreeWorks, the Operational Data Store (ODS), the reporting tool Argos, and the report repository ePrint should remain available during this maintenance window. Updates will be posted to the status page ( indicating the progress of the maintenance window.

Actions Being Taken
Ellucian Database Extension Utilities (DBEU) will be installed in production Banner.

Estimated Resolution Time
6 Dec at 8pm
Dec 6 2014
08:00 - 12:00
The UGAmart application will be moved to new servers as part of the AIS web cluster decommission.

Impact On End Users
Any bookmarks for will no longer point to the application. The existing URL will go directly to the application.

Actions Being Taken
The UGAmart page will be moved from the AIS cluster to the EITS-AISweb cluster. A landing page informing users to update their bookmarks will be placed at

Estimated Resolution Time
12:00 PM
Dec 27 2014
00:01 - 17:00
UGA’s learning management system, eLearning Commons (called eLC), will be unavailable during an upgrade that will start on Saturday, December 27 and will end on Friday, January 2, at 5 p.m. The University System of Georgia is upgrading to a newer version of Desire2Learn, which powers eLC. This upgrade will result in an outage of eLC for several days. The upgrade will mostly improve existing tools of eLC and will not include a design change. The complete list of changes is available at Please note that eLC will be unavailable until after 5 p.m. on Friday, January 2. Classes for spring semester start the following Monday on January 5. Instructors are encouraged to plan in advance with this outage in mind. eLC is jointly supported by the Center for Teaching and Learning (CTL) and Enterprise Information Technology Services (EITS). Please be advised the EITS Help Desk will be closed for technical support when the University is closed December 25 through January 1. Instructors who need technical assistance with eLC during that time, or any time, may contact the University System of Georgia’s Desire2Learn Help Center at or 855-772-0423. CTL will offer eLC drop-in assistance for instructors in December and January. The dates and times are posted at

Impact On End Users
During the upgrade window, customers will not have access to eLC.

Actions Being Taken
The University System of Georgia will upgrade eLC to the latest version of Desire2Learn.

Estimated Resolution Time
January 2, 2015 at 5:00 pm