UGA Systems Status Feed

Mainframe maintenance

Fri, 12 Apr 2013 10:50:56 EDT

Patches are being applied to the operating system for maintenance reasons.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, and MVS batch.

Actions Being Taken
A backup of the operating system will be made. Once completed, patches will be applied to the OS. Once completed, a reload of the mainframe is necessary for the patches to work.

Estimated Resolution Time
Downtime will start at 12:30 am and should be done before 4:00 am

Start time: 02 Jun 2013 00:30
End time: 02 Jun 2013 04:00

Health Science Campus (HSC) Central Communication Facility power configuration

Tue, 21 May 2013 13:05:41 EDT

Electricians from FMD will perform power panel adjustments to finalize the CCF's power configuration.

Impact On End Users
None expected.

Actions Being Taken
FMD electricians will disconnect the primary power feed to the CCF and reconnect through a different subpanel, along with adding a subpanel to the room's configuration. No impact is expected due to the ample capacity of UPS protection on the main network switching for the campus.

Estimated Resolution Time
2 hours

Start time: 25 May 2013 08:00
End time: 25 May 2013 10:00

Border and Datacenter Firewall Code Upgrade

Thu, 16 May 2013 15:13:44 EDT

Code on border firewalls along with the datacenter cluster ones needs to be upgraded.

Impact On End Users
(1) When Boyd border firewall goes down, there will be about a 2 minutes internet connectivity outage. (2) Any already established sessions will need to be re-established on Peabody border firewall (3) When Boyd border firewall comes back up, all sessions that were established on Peabody border firewall will need to be restablished on Boyd's. (4) When datacenter firewall cluster is rebooted, there may be up to a 10 minute connectivity outage.

Actions Being Taken
2:30: Reboot Peabody border firewall 3:00: Reboor Boyd border firewall 3:30: Reboot Boyd datacenter firewall 3:32: Reboot Peabody datacenter firewall

Estimated Resolution Time
4:00

Start time: 25 May 2013 02:30
End time: 25 May 2013 04:30

DNS View Maintenance

Thu, 16 May 2013 15:31:34 EDT

Network Engineering will be revising the UGA campus DNS server configurations to no longer resolve RFC1918 IP Addresses to the public.

Impact On End Users
Internal DNS resolution should remain unaffected, however, there is the possibility that DNS service to some users could be disrupted.

Actions Being Taken
EITS Network Engineering staff will alter the configuration of the UGA campus DNS servers to no longer resolve RFC1918 IP Addresses to the public.

Estimated Resolution Time
2 hours

Start time: 25 May 2013 00:00
End time: 25 May 2013 02:00

Bi-Monthly eLearning Commons cluster restart

Tue, 21 May 2013 17:08:46 EDT

The eLearning Commons cluster will be restarted beginning promptly at 00:00. The restart should be completed within 90 minutes, but could take until 03:00 if there are unforeseen issues. No changes to the configuration will occur.

Impact On End Users
User sessions will be lost at 00:00 and sessions will be directed to a downtime status message until service is restored.

Actions Being Taken
The eLearning Commons cluster will be restarted beginning promptly at 00:00

Estimated Resolution Time
2013-05-25 03:00

Start time: 25 May 2013 00:00
End time: 25 May 2013 03:00

Server Removal from production server racks in Rooms 191 and 199 of the BDC

Tue, 21 May 2013 13:00:27 EDT

We will remove decommissioned server and storage systems in Rm's 191 and 199 of the BDC. Wire abatement for these systems will also be included.

Impact On End Users
None expected.

Actions Being Taken
De-racking of server and storage equipment from production racks in the Data Center. Removal of power and network cabling that served this equipment.

Estimated Resolution Time
1.5 hours

Start time: 22 May 2013 17:01
End time: 22 May 2013 18:30

UGA Mobile App Maintenance

Tue, 21 May 2013 13:08:38 EDT

Start time: 22 May 2013 08:30
End time: 22 May 2013 11:30

UGA Mobile App Maintenance

Tue, 21 May 2013 13:08:10 EDT

Adding new features to UGA mobile app 1. Major Search 2. Calendar 3. updates to news

Impact On End Users
Impact of move should be minimal. Most services on the native app will be available. Users will not be able to login to the app during this update and the following services will be unavailable: 1. People Search 2. Quick contacts 3. Myplaces

Actions Being Taken
Adding new features to UGA mobile app 1. Major Search 2. Calendar 3. updates to news

Estimated Resolution Time
3 hours

Start time: 22 May 2013 08:30
End time: 22 May 2013 11:30

BigCard Web Service Modifications

Tue, 21 May 2013 17:59:21 EDT

This maintenance is complete.

Start time: 21 May 2013 17:30
End time: 21 May 2013 18:00

BigCard Web Service Modifications

Tue, 21 May 2013 16:53:26 EDT

Updates will be made to the BigCard web service in support of the randomization of the 'IssuerID' portion of the UGACard.

Impact On End Users
None anticipated

Actions Being Taken
Modifications to the web service which sends updates from IDM to BigCard.

Estimated Resolution Time
1 Hour

Start time: 21 May 2013 17:30
End time: 21 May 2013 18:00

Production BROKER reload

Tue, 21 May 2013 14:14:36 EDT

Production BROKER will be reloaded

Impact On End Users
Any applications utilizing the EntireX RPC service will experience a brief outage.

Actions Being Taken
Stop/Restart BROKERP

Estimated Resolution Time
resolved

Start time: 21 May 2013 14:00
End time: 21 May 2013 14:09

BigCard maintenance

Fri, 17 May 2013 15:23:51 EDT

Code updates will be performed on BigCard in support of the randomization of the 'IssuerID' portion of the UGA card.

Impact On End Users
None anticipated

Actions Being Taken
New code that handles the IssuerID generation when a UGA Card is printed will be uploaded and compiled on BigCard

Estimated Resolution Time
30 minutes

Start time: 19 May 2013 18:00
End time: 19 May 2013 18:30

Archpass authentication affected by Windows Server patching

Sat, 18 May 2013 09:53:14 EDT

The issue has been resolved and archpass authentication is now working on remote and remote2.

Start time: 18 May 2013 09:15
End time: 18 May 2013 09:53

Archpass authentication affected by Windows Server patching

Sat, 18 May 2013 09:19:23 EDT

The Windows Server patching impacted one of the new domain controllers used for authentication for the new ArchPass service.

Impact On End Users
Users connected to the VPN URLS remote.uga.edu and remote2.uga.edu and selecting "archpass" authentication will be unable to connect. Connection to the default pool is unaffected.

Actions Being Taken
System administrators are working to return the affected domain controller to service.

Estimated Resolution Time
Unknown, we will attempt to have this service restored before the maintenance window ends at 10am.

Start time: 18 May 2013 09:15
End time: 18 May 2013 09:53

Windows Server OS Patching

Sat, 18 May 2013 02:16:52 EDT

Patches have been applied successfully. Please report any problems to the help desk. helpdesk@uga.edu or 706-542-3106

Start time: 17 May 2013 22:00
End time: 18 May 2013 10:00

Windows Server OS Patching

Thu, 16 May 2013 09:42:12 EDT

EITS personnel will be applying Microsoft OS patches from Friday 10:00 pm until Saturday 10:00 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 10:00am, most downtimes have been completed by 3:00am in the past.

Start time: 17 May 2013 22:00
End time: 18 May 2013 10:00

Skillsoft Launch

Tue, 21 May 2013 07:26:36 EDT

The transition from ElementK to Skillsoft was completed. UGA students, faculty, and staff now have access to Skillsoft. ElementK access is no longer available. Access to Skillsoft is available through the UGA portal (my.uga.edu).

Start time: 17 May 2013 18:00
End time: 17 May 2013 21:00

Skillsoft Launch

Mon, 13 May 2013 16:12:05 EDT

Skillsoft and Books 24x7 will be available as a new service to all UGA students, faculty and staff. Skillsoft will replace Element K as an online training tool. This new service will involve switching from Element K to Skillsoft, starting at 6 pm on Friday, May 17. After the transition is complete, Skillsoft will be available to users through the MyUGA portal (http://my.uga.edu). Skillsoft will be officially available on May 20, but should be on line during the evening of May 17 after the transition from Element K. Element K will no longer be available after this transition.

Impact On End Users
Users trying to access Element K, which can only be done through the MyUGA Portal, will be redirected to Skillsoft. In Skillsoft, users can access Books 24x7. After providing their MyID username and password on the portal, users do not have to provide any other information to access Skillsoft. Users will no longer be able to access Element K starting on Friday, May 17, at 6 p.m.

Actions Being Taken
Skillsoft and Books 24x7 will be available as a new service to all UGA students, faculty and staff.

Estimated Resolution Time
Friday, May 17 at 9 p.m.

Start time: 17 May 2013 18:00
End time: 17 May 2013 21:00

CAS Maintenance running long

Fri, 17 May 2013 17:50:44 EDT

The issue has been resolved and the primary server returned to service.

Start time: 17 May 2013 17:33
End time: 17 May 2013 17:50

CAS Maintenance running long

Fri, 17 May 2013 17:37:33 EDT

Errors have been encountered in the update to the CAS service, and the maintenance period will be extended to address that issue.

Impact On End Users
The CAS service may fail intermittently, since this service is load balanced and only one of the two servers was updated successfully.

Actions Being Taken
1) We are working to have all traffic directed to the updated and functional server. 2) We are working to restore the failed server to service.

Estimated Resolution Time
Unknown, an update will be issued at 18:30 if the issue has not been resolved before then.

Start time: 17 May 2013 17:33
End time: 17 May 2013 17:50

Boyd Data Center core network area wire abatement

Fri, 17 May 2013 18:03:34 EDT

This maintenance is complete.

Start time: 17 May 2013 17:01
End time: 17 May 2013 19:30

Boyd Data Center core network area wire abatement

Tue, 14 May 2013 14:06:12 EDT

Abandoned fiber, copper, and power cabling will be removed from the core networking area of the BDC.

Impact On End Users
None expected.

Actions Being Taken
Removal of fiber, copper and power cabling from the NOC raised floor area of the BDC.

Estimated Resolution Time
2.5 Hours

Start time: 17 May 2013 17:01
End time: 17 May 2013 19:30

CAS Maintenance

Thu, 16 May 2013 14:58:41 EDT

The CAS service (http://cas.uga.edu) will be undergoing maintenance.

Impact On End Users
Users may experience a brief loss of connectivity to CAS. Currently logged on users may need to re-authenticate.

Actions Being Taken
A new service is being added to use CAS, and the web service is being restarted.

Estimated Resolution Time
17:00

Start time: 17 May 2013 17:00
End time: 17 May 2013 17:30

New Policy to Process BleacherLife Spam Messages

Fri, 17 May 2013 17:07:41 EDT

The transport rule was implemented successfully.

Start time: 17 May 2013 17:00
End time: 17 May 2013 17:05

New Policy to Process BleacherLife Spam Messages

Fri, 17 May 2013 09:46:51 EDT

A new set of rules will be applied to incoming messages from 'mailer@bubblecommunities.com'. These messages will be marked and sent straight to user's Junk Mail folder.

Impact On End Users
Users should see less spam from BleacherLife and BubbleCommunities in their Inboxes.

Actions Being Taken
A set of rules will be enabled.

Estimated Resolution Time
5 minutes

Start time: 17 May 2013 17:00
End time: 17 May 2013 17:05

Banner Fiber Move

Thu, 16 May 2013 16:14:42 EDT

NSP staff need to move several Fiber cables attached to the Banner environment in the Boyd Data Center. We are not expecting any outages in productions systems during this maintenance.

Impact On End Users
None

Actions Being Taken
NSP needs to move single mode fiber that connects to 199 to the actual single mode fiber connections. All fibers are Banner related. No other services should be affected. We will also be moving the existing fiber cabinets in A4 to a higher position in the rack to allow completion of the structured cabling of the area.

Estimated Resolution Time
2013-05-17 07:30

Start time: 17 May 2013 05:00
End time: 17 May 2013 07:30

Remedy Maintenance May 16

Fri, 17 May 2013 00:11:06 EDT

Remedy Maintenance has been completed. Please contact the EITS Help Desk at 706-542-3106 if you experience issues with the Remedy Service.

Start time: 16 May 2013 22:00
End time: 17 May 2013 00:00

Remedy Maintenance May 16

Tue, 14 May 2013 11:46:16 EDT

Time for May 16 maintenance corrected to be 10 p.m. until midnight

Start time: 16 May 2013 22:00
End time: 17 May 2013 00:00

Remedy Maintenance May 16

Tue, 14 May 2013 11:43:41 EDT

The Remedy System will undergo maintenance Thursday, May 16, from 10:00 p.m. - midnight.

Impact On End Users
User sessions may be disrupted. Users connected via the web will need to log in again.

Actions Being Taken
A bug fix for the Firewall Exception Request app will be applied in order to correctly send out expiration warnings. A couple of EITS ticketing updates will be applied, and reports run. A new script will be added to the directory used by EITS web request forms.

Estimated Resolution Time
2 hours

Start time: 16 May 2013 22:00
End time: 17 May 2013 00:00

Fiber testing in Boyd Data Center

Thu, 16 May 2013 16:54:58 EDT

Newly installed fiber will be tested in the Boyd Data Center this evening. This fiber is not attached to active systems; however, it is located in a cabinet with active fiber, therefore there is a slight risk that fiber attached to production systems may be impacted.

Impact On End Users
No impact is expected.

Actions Being Taken
Testing and final organization of newly installed fiber.

Estimated Resolution Time
May 16, 2013 at 9:00 PM

Start time: 16 May 2013 17:01
End time: 16 May 2013 21:00

Soule and Mary Lyndon Network Unavailable 5-16-13

Fri, 10 May 2013 13:45:37 EDT

The Soule Hall and Mary Lyndon networks will be unavailable next thursday 5-16 due to the replacement of the transformer serving the two residence halls.

Impact On End Users
The network for both buildings will be unavailable for the duration of the work, but only these two buildings will be affected.

Actions Being Taken
EITS will confirm that network switching in both buildings are functional after the work is complete.

Estimated Resolution Time
3 hours

Start time: 16 May 2013 12:00
End time: 16 May 2013 15:00

Listserv Website (listserv.uga.edu)

Thu, 16 May 2013 09:27:43 EDT

The listserv is now back up and operational. Many processes on this system could not be shut down properly. An entire reboot of the box was needed. Users can now log into the website. Mail is being delivered, however users might experience some delays in mail delivery.

Start time: 16 May 2013 08:41
End time: 16 May 2013 09:20

Listserv Website (listserv.uga.edu)

Thu, 16 May 2013 08:42:27 EDT

Users are reporting slow or no access when trying to authenticate using the listserv website

Impact On End Users
Users will not be able to log into the listserv website. Mail is being delivered.

Actions Being Taken
A restart of the listserv service

Estimated Resolution Time
30 minutes

Start time: 16 May 2013 08:41
End time: 16 May 2013 09:20

GACRC storage maintenance - UPDATE

Thu, 16 May 2013 08:26:26 EDT

The queueing system database was affected by the storage system maintenance

Impact On End Users
Users cannot login to the zcluster, the pcluster is online and available

Actions Being Taken
Working to repair queueing system database

Estimated Resolution Time
2 hours

Start time: 16 May 2013 08:21
End time: 16 May 2013 10:21

RPC Server Update

Thu, 16 May 2013 23:32:05 EDT

eCheck has been returned to full service

Start time: 16 May 2013 08:00
End time: 16 May 2013 23:30

RPC Server Update

Thu, 16 May 2013 22:39:08 EDT

outage is extended to 12:00

Start time: 16 May 2013 08:00
End time: 16 May 2013 23:30

RPC Server Update

Thu, 16 May 2013 21:39:06 EDT

Due to issues the downtime is being extended to 11:00 p.m.

Start time: 16 May 2013 08:00
End time: 16 May 2013 23:30

RPC Server Update

Thu, 16 May 2013 09:30:52 EDT

The eCheck RPC server will be updated to remove calls to unneeded resources

Impact On End Users
During the maintenance window eCheck/eTravel will be unavailable

Actions Being Taken
RPC server will be rebound

Estimated Resolution Time
9:00 p.m.

Start time: 16 May 2013 08:00
End time: 16 May 2013 23:30

GACRC storage maintenance

Mon, 13 May 2013 15:32:58 EDT

A configuration change will be made to the Panasas storage cluster

Impact On End Users
Users will not be able to login - jobs will be suspended with no anticipated losses

Actions Being Taken
Moving the / partition to another director blade at the recommendation of the vendor

Estimated Resolution Time
2 hours

Start time: 16 May 2013 05:00
End time: 16 May 2013 07:00

Fiber splicing in Boyd Data Center

Wed, 15 May 2013 14:14:39 EDT

Technicians will be adding fiber to the main fiber cabinet in the Boyd Data Center this evening.

Impact On End Users
No impact is expected, but there is a slight risk that existing active connections may be impacted since we will be working in the cabinet.

Actions Being Taken
Connecting new production row to UGA campus network.

Estimated Resolution Time
May 15, 2013 at 9:00 PM

Start time: 15 May 2013 17:01
End time: 15 May 2013 21:00

Boyd Data Center wire abatement and server decommission

Tue, 14 May 2013 13:58:56 EDT

We will remove abandoned network and power cables from one of the rows in Rm 199 of the BDC. We will also be decommissioning 3 servers from multiple rows in Rm 199.

Impact On End Users
None expected.

Actions Being Taken
Removal of servers, network and power cables.

Estimated Resolution Time
2 hours

Start time: 15 May 2013 17:01
End time: 15 May 2013 19:00

Upgrade of the Bomgar Portal Software

Wed, 15 May 2013 17:29:12 EDT

The updates to the Bomgar Portal Software and license installation are complete.

Start time: 15 May 2013 17:00
End time: 15 May 2013 18:00

Upgrade of the Bomgar Portal Software

Tue, 14 May 2013 15:57:06 EDT

The Bomgar Portal Software will be updated to a newer version. This will require a staged deployment across the Primary and Backup appliances.

Impact On End Users
The Bomgar Support Service may be unavailable for less than 5 minutes while the Backup appliance becomes the Primary. This will only impact Support Staff of the Bomgar Service, not end users, and this upgrade time has been coordinated with affected personnel. After the update is complete, support staff with the Representative Console installed will be automatically updated at their next login. The vendor is available for support during this upgrade time.

Actions Being Taken
A data sync will occur between the Primary and Backup appliances. After the sync has completed, the partnership will be broken, and the Backup appliance will be updated. The Backup appliance will then become the Primary while the initial Primary is being updated. Once both appliances have been updated, the sync pairing will be re-established.

Estimated Resolution Time
1 hour

Start time: 15 May 2013 17:00
End time: 15 May 2013 18:00

Reports of Access Issues with Some Newly Created UGAMail Mailboxes

Thu, 16 May 2013 09:50:07 EDT

Microsoft reports the replication issue in their data center has been resolved. EITS's initial testing shows that previously inaccessible UGAMail mailboxes are now accessible via Outlook Web App. EITS is contacting customers who have reported being unable to their mailbox to verify that the issue is resolved.

Start time: 15 May 2013 08:58
End time: 16 May 2013 12:00

Reports of Access Issues with Some Newly Created UGAMail Mailboxes

Wed, 15 May 2013 16:21:52 EDT

Microsoft has determined that that there are replication delays in their data centers that resulted in the some new UGAMail mailboxes being inaccessible. Microsoft is working through the list of mailboxes that we sent them to make sure that all the necessary configuration information get synchronized across their data centers. Microsoft confirms that some of the mailboxes that we reported as inaccessible have been synchronized, and we are awaiting the complete list once the synchronization is complete.

Start time: 15 May 2013 08:58
End time: 16 May 2013 12:00

Reports of Access Issues with Some Newly Created UGAMail Mailboxes

Wed, 15 May 2013 13:07:06 EDT

EITS personnel and Microsoft support engineers have determined that there is a break in the linkage between these new UGAMail accounts and their actual mailbox. Microsoft is escalating the issue to the product group and operations team to track down where the break in linkage between the account and mailbox may reside.

Start time: 15 May 2013 08:58
End time: 16 May 2013 12:00

Reports of Access Issues with Some Newly Created UGAMail Mailboxes

Wed, 15 May 2013 08:59:10 EDT

Beginning yesterday, EITS began to receive reports of customers unable to access their newly created UGAMail mailboxes via Outlook Web Access web client. EITS has opened a service request concerning this issue and is working with a Microsoft engineer to determine the cause and scope of the issue.

Impact On End Users
Customers with UGAMail mailboxes created this week could potentially be unable to access their UGAMail mailboxes.

Actions Being Taken
EITS and Microsoft are currently investigating the issue.

Estimated Resolution Time
Not available at this time.

Start time: 15 May 2013 08:58
End time: 16 May 2013 12:00

Install fiber in Boyd Data Center Room 191

Tue, 14 May 2013 16:07:23 EDT

Network technicians are installing fiber between rows in the Boyd Data Center.

Impact On End Users
None expected

Actions Being Taken
Fiber being installed between data center switch and row with production equipment.

Estimated Resolution Time
May 15, 2013 07:00 AM

Start time: 15 May 2013 05:00
End time: 15 May 2013 07:00

UGA Enterprise SSL VPN Maintenance

Tue, 14 May 2013 15:15:46 EDT

The option for Archpass authentication (two-factor) will be added to remote.uga.edu and remote2.uga.edu (secondary VPN access).

Impact On End Users
Following the maintenance window users will have the option to choose "Default" VPN access or "Archpass" VPN access (for users who have been issued Archpass tokens). If you experience issue connecting to the VPN during or following the maintenance window, please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
New VPN groups for Archpass access will be added to to the primary and secondary VPN servers. Archpass authentication will be configured (for users who have been issued Archpass tokens).

Estimated Resolution Time
21:00

Start time: 14 May 2013 17:00
End time: 14 May 2013 21:00

Computer Services Annex Maintenance

Sat, 11 May 2013 10:10:09 EDT

Start time: 11 May 2013 08:00
End time: 11 May 2013 11:00

Computer Services Annex Maintenance

Sat, 11 May 2013 10:10:00 EDT

The schedule maintenance is completed.

Start time: 11 May 2013 08:00
End time: 11 May 2013 11:00

Computer Services Annex Maintenance

Fri, 10 May 2013 15:04:54 EDT

Replacing current building router with MDF refresh Equipment.

Impact On End Users
All users in building will be without connectivity during the maintenance window.

Actions Being Taken
Replacing building router with new MDF refresh equipment.

Estimated Resolution Time
3 hours

Start time: 11 May 2013 08:00
End time: 11 May 2013 11:00

Datacenter Load Balancer maintenace

Thu, 09 May 2013 17:14:17 EDT

To facilitate a new configuration a Datacenter loadbalancer will be reloaded.

Impact On End Users
Users may experience brief disruption when accessing/authenticating to mobile app services and Linda.com. If you experience issue accessing these services following the maintenance window please contact the EITS helpdesk at 706-542-3106 or at helpdesk@uga.edu.

Actions Being Taken
Datacenter loadbalancer will be reloaded.

Estimated Resolution Time
2013-05-11 01:00

Start time: 11 May 2013 00:00
End time: 11 May 2013 01:00

eLearning Commons restart, midnight - 3 AM

Sat, 11 May 2013 00:37:55 EDT

eLearning Commons has been restarted successfully. All nodes are now back online.

Start time: 11 May 2013 00:00
End time: 11 May 2013 00:35

eLearning Commons restart, midnight - 3 AM

Wed, 08 May 2013 13:10:28 EDT

The eLearning Commons cluster will be restarted beginning promptly at 00:00. The restart should be completed within 90 minutes, but could take until 03:00 if there are unforeseen issues. No changes to the configuration will occur.

Impact On End Users
User sessions will be lost at 00:00 and sessions will be directed to a downtime status message until service is restored.

Actions Being Taken
A routine restart necessary to maintain system stability.

Estimated Resolution Time
3 hours

Start time: 11 May 2013 00:00
End time: 11 May 2013 00:35

Power outage affecting network in several buildings

Fri, 10 May 2013 18:59:53 EDT

Power has been restored and the network is now available.

Start time: 10 May 2013 18:40
End time: 10 May 2013 19:00

Power outage affecting network in several buildings

Fri, 10 May 2013 18:40:37 EDT

Power has been disrupted to the following buildings: Military ROTC, Psychology, Journalism, Memorial Hall, and Fine Arts. This is resulting in a network outage in those areas as well as disruption in University Cablevision.

Impact On End Users
Network access in those buildings is unavailable.

Actions Being Taken
Crews are working to restore power.

Estimated Resolution Time
Approximately 1 hour per UGAPD.

Start time: 10 May 2013 18:40
End time: 10 May 2013 19:00

University Cablevision disruption due to power outage

Fri, 10 May 2013 19:04:33 EDT

Power has been restored and service is back up. Commencement is now being broadcast on University Cablevision Channel 15 and on Charter in the Athens area.

Start time: 10 May 2013 18:35
End time: 10 May 2013 19:00

University Cablevision disruption due to power outage

Fri, 10 May 2013 19:02:28 EDT

Power has been restored and service has been restored.

Start time: 10 May 2013 18:35
End time: 10 May 2013 19:00

University Cablevision disruption due to power outage

Fri, 10 May 2013 18:37:16 EDT

A power outage is causing University Cablevision service to be disrupted.

Impact On End Users
University Cablevision is not available.

Actions Being Taken
Crews are working on restoring power to the affected area.

Estimated Resolution Time
1 hour per UGAPD.

Start time: 10 May 2013 18:35
End time: 10 May 2013 19:00

Datacenter switch maintenance

Thu, 09 May 2013 17:04:09 EDT

Maintenance will be performed to remove legacy cabling from two Datacenter switches.

Impact On End Users
No impact is expected. If you experience issue accessing Datacenter services during or following the maintenance window please contact the EITS helpdesk at 706-542-3106 or at helpdesk@uga.edu.

Actions Being Taken
Legacy cabling will be removed from two Datacenter switches to facilitate wire abatement.

Estimated Resolution Time
2013-05-10 21:00

Start time: 10 May 2013 17:00
End time: 10 May 2013 21:00

Network maintenance HSC Miller, Wright, Pound Halls Friday evening through Sunday afternoon (05/10/13 - 05/12/13)

Sat, 11 May 2013 14:20:36 EDT

This work has been completed and all networking and telephone service has been restored.

Start time: 10 May 2013 12:00
End time: 11 May 2013 14:00

Network maintenance HSC Miller, Wright, Pound Halls Friday evening through Sunday afternoon (05/10/13 - 05/12/13)

Thu, 09 May 2013 11:52:06 EDT

The start time for telephony disruption for Miller Hall has been changed to noon (12 PM) on Friday, May 10th. This has been coordinated with representatives of the occupants of Miller Hall. Only the telephone services in Miller Hall will be affected. Data connectivity for Miller, Pound, and Wright Halls will be affected starting at 5:00 PM as previously scheduled.

Start time: 10 May 2013 12:00
End time: 11 May 2013 14:00

Network maintenance HSC Miller, Wright, Pound Halls Friday evening through Sunday afternoon (05/10/13 - 05/12/13)

Tue, 07 May 2013 09:00:03 EDT

Network and telephone cabling will be moved to accommodate the construction on Buck Rd. on the Health Sciences Campus.

Impact On End Users
Users in Miller Hall will experience a disruption to all data, voice over IP, and telephone services (including alarms), and users in Pound and Wright Halls will experience disruption to data and voice over IP service during the maintenance.

Actions Being Taken
Outside data and telephone lines must be moved to accommodate the construction ongoing on Buck Rd.

Estimated Resolution Time
Sunday, May 12 5:00 PM.

Start time: 10 May 2013 12:00
End time: 11 May 2013 14:00

New Policy to Process BleacherLife Spam Messages

Tue, 14 May 2013 15:24:25 EDT

This action was not implemented on May 9th as originally scheduled. We apologize for the late notice. If you have any questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 09 May 2013 17:00
End time: 09 May 2013 17:05

New Policy to Process BleacherLife Spam Messages

Thu, 09 May 2013 16:50:29 EDT

Start time: 09 May 2013 17:00
End time: 09 May 2013 17:05

Cable installation in BDC 199

Tue, 07 May 2013 15:06:50 EDT

Network technicians will be installing new cabling between servers in row 43 of the BDC to a switch in row D in BDC.

Impact On End Users
No impact expected. As always, with cable installation, there is a slight possibility that cabling to production systems may be affected.

Actions Being Taken
Cables run between racks on adjacent rows. No connections made at this time.

Estimated Resolution Time
Thursday, May 09, 07:30 AM

Start time: 09 May 2013 05:00
End time: 09 May 2013 07:30

Wire abatement in Rm 199 of Boyd Data Center

Wed, 08 May 2013 14:08:42 EDT

Abandoned network and power cables will be removed from the racks in row 39 of the BDC.

Impact On End Users
None expected.

Actions Being Taken
Removal of unused copper and fiber network cables and the same for server power cords.

Estimated Resolution Time
2 hours

Start time: 08 May 2013 17:05
End time: 08 May 2013 19:05

Network Disruption at Bio Sciences building

Tue, 07 May 2013 13:39:23 EDT

Work on the MDF was completed and services have returned to normal.

Start time: 07 May 2013 10:58
End time: 07 May 2013 13:40

Network Disruption at Bio Sciences building

Tue, 07 May 2013 10:59:14 EDT

The MDF at Bio Sciences is experiencing unusual CPU usage. NSP technicians are working on a fix.

Impact On End Users
Slow or limited network access to and from Bio Sciences building

Actions Being Taken
Replacing MDF management module, as well as working with departmental staff to trouble shoot from their end.

Estimated Resolution Time
2013-05-07 11:30

Start time: 07 May 2013 10:58
End time: 07 May 2013 13:40

Telephony Disruption at Chicopee

Tue, 07 May 2013 09:40:15 EDT

Telephony disruptions at Chicopee have been resolved

Start time: 07 May 2013 08:39
End time: 07 May 2013 09:39

Telephony Disruption at Chicopee

Tue, 07 May 2013 08:43:39 EDT

Due to a network disruption, Telephony users will also experience disruption of service.

Impact On End Users
Incoming and Outgoing calls will be disrupted.

Actions Being Taken
EITS support personnel are on site assessing the situation.

Estimated Resolution Time
30 minutes

Start time: 07 May 2013 08:39
End time: 07 May 2013 09:39

Network disruption at Chicopee

Tue, 07 May 2013 08:44:28 EDT

Network access has been restored to the Chicopee complex.

Start time: 07 May 2013 08:33
End time: 07 May 2013 08:43

Network disruption at Chicopee

Tue, 07 May 2013 08:34:13 EDT

Users are currently experiencing network problems at the Chicopee complex.

Impact On End Users
Users may not be able to access the campus network.

Actions Being Taken
EITS support personnel are on site assessing the situation.

Estimated Resolution Time
30 minutes

Start time: 07 May 2013 08:33
End time: 07 May 2013 08:43

Maintenance on Biosciences Building Edge Router

Thu, 02 May 2013 10:18:06 EDT

EITS network support staff will be replacing a malfunctioning component on the network switch providing data connectivity to the Biosciences Building on Tuesday, May 7, 2013 from 5:00 AM to 7:00 AM.

Impact On End Users
Brief periods of loss of connectivity for users in the Biological Sciences Building.

Actions Being Taken
Faulty module being replaced.

Estimated Resolution Time
May 7, 2013, 7:00 AM.

Start time: 07 May 2013 05:00
End time: 07 May 2013 07:00

Cable addition in BDC Hosted Area

Thu, 02 May 2013 10:11:28 EDT

Additional cabling will be installed between racks in the hosted area of the Boyd Data Center.

Impact On End Users
No impact is expected, but there is a slight risk that some existing cabling could be disturbed.

Actions Being Taken
Installing additional cabling between racks.

Estimated Resolution Time
May 6th, 7:00 PM.

Start time: 06 May 2013 17:01
End time: 06 May 2013 19:00

Reported Incident of Undeliverable Email to an On-Premise Exchange Customer

Mon, 06 May 2013 15:42:51 EDT

The reported mail delivery issue affected only the two reported on-premise Exchange customers. This issue has been corrected for those two customers, and mail delivery to them has been restored.

Start time: 06 May 2013 14:33
End time: 06 May 2013 15:33

Reported Incident of Undeliverable Email to an On-Premise Exchange Customer

Mon, 06 May 2013 14:53:55 EDT

Starting approximate 1:15 PM on 05/06/2013, EITS received a report of messages being undeliverable to an On-premise Exchange customer. EITS is investigating the issue and working with Microsoft Support to determine the source and scope of the issue and to determine a resolution.

Impact On End Users
Currently known to affect two customers.

Actions Being Taken
Investigating the issue and working with Microsoft

Estimated Resolution Time
Currently under investigation.

Start time: 06 May 2013 14:33
End time: 06 May 2013 15:33

Mainframe SSL Cert Renewal

Tue, 30 Apr 2013 08:33:25 EDT

The mainframe certificate renewal involves a change in the Root CA from GeoCert to InCommon. This may require a new trust store for your client side applications.

Start time: 04 May 2013 09:00
End time: 04 May 2013 11:00

Mainframe SSL Cert Renewal

Fri, 26 Apr 2013 11:17:43 EDT

The mainframe system SSL certificate needs to be renewed before its expiration.

Impact On End Users
Secure access to the system will be temporarily disrupted as some processes are restarted in order to load the new certificate.

Actions Being Taken
Certificate is being loaded into key database and the following services are being reloaded to pick up the certificate change: HTTP server, TN3270, FTP server, and Policy Agent

Estimated Resolution Time
2 hours

Start time: 04 May 2013 09:00
End time: 04 May 2013 11:00

Transcript Ordering Unavailable

Fri, 03 May 2013 14:08:14 EDT

The online transcript ordering system will be unavailable from Saturday, May 4th at 7:00am until Sunday, May 5th at 5:00pm while vendor maintenance is applied.

Impact On End Users
Will experience a delay in processing Transcript requests.

Actions Being Taken
Vendor maintenance

Estimated Resolution Time
Sunday, May 5th 5:00 p.m.

Start time: 04 May 2013 07:00
End time: 05 May 2013 17:00

Datacenter Firewall maintenance

Fri, 03 May 2013 16:28:03 EDT

A minor maintenance will be performed to replace the fan tray in the primary Datacenter firewall.

Impact On End Users
No impact is expected. If you experience issue accessing Datacenter services during or following the maintenance please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Replace the fan tray in primary Datacenter firewall.

Estimated Resolution Time
18:00

Start time: 03 May 2013 17:15
End time: 03 May 2013 18:00

Listserv Website (listserv.uga.edu)

Fri, 03 May 2013 08:44:44 EDT

The website is back online. There were many processes that needed to be terminated.

Start time: 03 May 2013 08:23
End time: 03 May 2013 08:40

Listserv Website (listserv.uga.edu)

Fri, 03 May 2013 08:25:29 EDT

Start time: 03 May 2013 08:23
End time: 03 May 2013 08:40

Cable installation in BDC hosted area

Thu, 02 May 2013 13:40:59 EDT

A data cable will be installed between the hosting area switch and a rack in the hosted area on Friday, May 3rd between 05:00 AM and 07:30 AM.

Impact On End Users
No impact is expected, but there is a slight risk of other cables being affected during the installation process.

Actions Being Taken
Pulling a cable between two racks in the Boyd Data Center hosted area in BDC 199.

Estimated Resolution Time
May 3, 2013, 07:30 AM

Start time: 03 May 2013 05:00
End time: 03 May 2013 07:30

Replace SSL Certificate

Wed, 01 May 2013 10:46:53 EDT

EITS engineers will be replacing the security certificate on the VMware VDI connection server (secure VDI). Note that this is not the Labs VDI server.

Impact On End Users
Users can expect momentary loss of connectivity to their VDI desktops during the maintenance window.

Actions Being Taken
Security certificate will be replaced.

Estimated Resolution Time
17:30

Start time: 02 May 2013 17:00
End time: 02 May 2013 17:15

RHN Updates Not Working

Mon, 06 May 2013 13:35:20 EDT

The issue has been resolved. Everybody who submitted a help desk ticket has verified that the issue has been resolved. If you experience any problems with this service, please contact the EITS help desk at 706-542-3106 or at helpdesk@uga.edu. Thank you!

Start time: 02 May 2013 13:27
End time: 06 May 2013 13:30

RHN Updates Not Working

Thu, 02 May 2013 13:28:13 EDT

The UGA Red Hat Satellite server is currently experiencing problems providing packages to connected servers and workstations.

Impact On End Users
Red Hat servers and workstations that are subscribed to the UGA Red Hat Satellite server are unable to download certain packages.

Actions Being Taken
EITS systems administrators are working with Red Hat engineers to resolve the issue as quickly as possible.

Estimated Resolution Time
Resolution time is unknown

Start time: 02 May 2013 13:27
End time: 06 May 2013 13:30

Boyd Data Center fiber identification

Tue, 30 Apr 2013 14:44:25 EDT

This maintenance is being performed to map fiber connections in a networking rack in the Boyd Data Center.

Impact On End Users
No user impact is expected.

Actions Being Taken
Tracing fiber from BDC 191 rack to confirm servers and services that will be impacted in a future downtime.

Estimated Resolution Time
May 2, 2013, 07:00 AM

Start time: 02 May 2013 05:00
End time: 02 May 2013 07:00

Boyd Data Center wire abatement and server decommission

Tue, 30 Apr 2013 14:21:17 EDT

This maintenance will be performed to remove two out of service servers in Rm. 191, as well as perform abatement of abandoned network and power cables in server racks in Rm 199 of the Data Center.

Impact On End Users
No impact is expected.

Actions Being Taken
Removal of 2 servers previously in the boyd hosting program from Rm 191. Removal of multiple power and network cables that are no longer plugged into server/storage equipment.

Estimated Resolution Time
1.5 hours.

Start time: 01 May 2013 17:01
End time: 01 May 2013 18:30

Partial interruption to PAWS wireless in Aderhold 05/01/13

Wed, 01 May 2013 16:24:37 EDT

The failing Aderhold PoE switch went off line at approximately 3PM. EITS network engineers installed the replacement switch and restored PAWS connectivity to those affected by the switch failure. Please contact the EITS Help Desk at 706-542-3106 if you experience any further issue or if you have any questions.

Start time: 01 May 2013 17:01
End time: 01 May 2013 18:00

Partial interruption to PAWS wireless in Aderhold 05/01/13

Wed, 01 May 2013 13:34:42 EDT

A portion of the PAWS wireless network in Aderhold Hall will be unavailable between 5:00 PM and 6:00 PM on Wednesday, May 1st in order to replace a failing network switch.

Impact On End Users
Users in some portions of Aderhold Hall will not be able to access the PAWS wireless network.

Actions Being Taken
A failing network switch dedicated to the PAWS wireless system in Aderhold is being replaced.

Estimated Resolution Time
05/01/13 at 6:00 PM.

Start time: 01 May 2013 17:01
End time: 01 May 2013 18:00

Network maintenance in University Village Building K

Tue, 30 Apr 2013 14:34:27 EDT

The network in a portion of University Village Building K will be unavailable between 5:00 AM and 7:30 AM on Wednesday, May 1, 2013, in order to activate the newly installed PAWS wireless network. The actual disruption should only last a few minutes.

Impact On End Users
Users in portions of University Village K will lose connectivity to the network for a short period of time.

Actions Being Taken
Configure switch for PAWS wireless.

Estimated Resolution Time
May 1, 2013 at 07:30 AM.

Start time: 01 May 2013 05:00
End time: 01 May 2013 07:30

Health Science Campus (HSC) backup power test

Tue, 30 Apr 2013 14:50:20 EDT

FMD will perform a test of the generators serving Russell hall, including the data room, at the HSC.

Impact On End Users
None expected.

Actions Being Taken
Primary utility power to Russell hall on the HSC will be interrupted in order to test the building's backup generators.

Estimated Resolution Time
2 hours.

Start time: 30 Apr 2013 18:00
End time: 30 Apr 2013 20:00

Bigcard reboot this evening

Tue, 30 Apr 2013 14:29:22 EDT

The Bigcard server will be rebooted in an attempt to restore the report printing service used by the UGA Card Office.

Impact On End Users
No end user impact is expected, and this action has been coordinated with the Card Office and will be performed outside of their normal business hours.

Actions Being Taken
Server will be rebooted.

Estimated Resolution Time
6:30 pm

Start time: 30 Apr 2013 17:30
End time: 30 Apr 2013 18:30

Remedy Maintenance - emergency cache refresh

Tue, 30 Apr 2013 18:07:16 EDT

The application updates have been applied and the web cache has been updated. Remedy is back in normal operation.

Start time: 30 Apr 2013 17:30
End time: 30 Apr 2013 18:00

Remedy Maintenance - emergency cache refresh

Tue, 30 Apr 2013 17:32:58 EDT

An application on Remedy will undergo emergency maintenance.

Impact On End Users
Web user who are logged in or using a lookup to view their cases may be disrupted and have to reconnect. This is due to the web cache being refreshed during this maintenance.

Actions Being Taken
An application used by the Miller Learning Center is having an emergency code change applied to it. The web cache on Remedy will be refreshed to ensure the changes are applied.

Estimated Resolution Time
30 minutes

Start time: 30 Apr 2013 17:30
End time: 30 Apr 2013 18:00

Remedy restart

Tue, 30 Apr 2013 14:38:00 EDT

The Remedy Service was restarted around 1:55 p.m. and has performance has returned to normal. Before the restart, user sessions were getting on hung on login and users were reporting error number "92". This may have been due to update connections to the database becoming unavailable due to high or unusual use. More examination of logs will need to take place to better determine the cause. Please contact the EITS Help Desk at 542-3106 if you experience this or other system performance issues.

Start time: 30 Apr 2013 13:51
End time: 30 Apr 2013 13:55

Remedy restart

Tue, 30 Apr 2013 13:53:00 EDT

Users are receiving numerous errors when trying to access Remedy, both from the web and the desktop clients.

Impact On End Users
End users may experience issues when trying to access Remedy

Actions Being Taken
Remedy is being restarted.

Estimated Resolution Time
30 minutes

Start time: 30 Apr 2013 13:51
End time: 30 Apr 2013 13:55

eLearning Commons restart, midnight - 3 AM

Sat, 27 Apr 2013 01:03:30 EDT

The eLearning Commons cluster has been restarted successfully. Users can now log in and use eLC.

Start time: 27 Apr 2013 00:00
End time: 27 Apr 2013 01:00

eLearning Commons restart, midnight - 3 AM

Thu, 25 Apr 2013 15:49:08 EDT

The eLearning Commons cluster will be restarted beginning promptly at 00:00. The restart should be completed within 90 minutes, but could take until 03:00 if there are unforeseen issues. No changes to the configuration will occur.

Impact On End Users
User sessions will be lost at 00:00 and sessions will be directed to a downtime status message until service is restored.

Actions Being Taken
A routine restart necessary to maintain system stability.

Estimated Resolution Time
3 hours

Start time: 27 Apr 2013 00:00
End time: 27 Apr 2013 01:00

Add space to RHN repository

Fri, 26 Apr 2013 17:13:25 EDT

Filesystem successfully extended with no incident.

Start time: 26 Apr 2013 17:00
End time: 26 Apr 2013 17:11

Add space to RHN repository

Fri, 26 Apr 2013 12:37:51 EDT

The filesystem /var/satellite on the RHN Satellite server rhn.uga.edu is out of space. We need to increase it by 100 gigs to accommodate more patches from Red Hat. This can be done without taking the system down.

Impact On End Users
None

Actions Being Taken
A new virtual disk will be added to the system and using LVM commands the /var/satellite filesystem will be extended onto that new disk.

Estimated Resolution Time
2 hours.

Start time: 26 Apr 2013 17:00
End time: 26 Apr 2013 17:11

Some IMAP and POP Clients Cannot Authenticate

Wed, 15 May 2013 13:02:35 EDT

We have heard back from a number of affected customers, who have reported no issues since Friday, May 10, 2013. Therefore, the issue seems to be resolved at this time.

Start time: 22 Apr 2013 09:00
End time: 15 May 2013 12:00

Some IMAP and POP Clients Cannot Authenticate

Tue, 14 May 2013 15:50:42 EDT

Microsoft determined after further testing that some of their servers did not receive the update. On Friday, May 10, 2013, they confirmed that they had patched all of their servers for this issue. They requested confirmation from our known affected customers, and we are still waiting for confirmation from them that this issue is resolved.

Start time: 22 Apr 2013 09:00
End time: 15 May 2013 12:00

Some IMAP and POP Clients Cannot Authenticate

Mon, 29 Apr 2013 16:52:58 EDT

After further reports of user issues and followup with Microsoft, they have now confirmed that the fix for this issue is still being deployed across the servers in their multiple data centers, and some users may continue to be affected by this issue until deployment is complete. Microsoft is not able to provide us with a firm ETA for that deployment. At present this is only affecting a small number of users with a Primary SMTP address different than the Windows Live ID (@uga.edu).

Start time: 22 Apr 2013 09:00
End time: 15 May 2013 12:00

Some IMAP and POP Clients Cannot Authenticate

Tue, 23 Apr 2013 08:52:46 EDT

Microsoft has confirmed that this issue should now be resolved. Please contact the EITS Help Desk if you are still experiencing issues with your IMAP or POP client. 706-542-3106

Start time: 22 Apr 2013 09:00
End time: 15 May 2013 12:00

Some IMAP and POP Clients Cannot Authenticate

Mon, 22 Apr 2013 16:01:29 EDT

Microsoft engineers have identified the issue in POP/IMAP for certain scenarios where the user’s primary SMTP and UPN are different, causing the users to be unable to connect to Microsoft services. The Exchange Engineering team is actively in the process of deploying a patch to the impacted servers to remediate this issue. More updates will be posted as we have them.

Start time: 22 Apr 2013 09:00
End time: 15 May 2013 12:00

Some IMAP and POP Clients Cannot Authenticate

Mon, 22 Apr 2013 13:01:19 EDT

There is currently a service impacting event at the Microsoft data centers where UGAMail resides that is affecting IMAP and POP clients.

Impact On End Users
Some UGAMail users who use IMAP and POP clients may not be able to authenticate.

Actions Being Taken
Microsoft is currently working on the issue. If this incident affects you, please use the UGAMail web client (ugamail.uga.edu) to access your email, contacts, and calendar.

Estimated Resolution Time
Unknown. All updates will be posted on the UGA Systems Status Page.

Start time: 22 Apr 2013 09:00
End time: 15 May 2013 12:00

my.uga.edu SSL certificate update

Thu, 18 Apr 2013 16:45:01 EDT

Network Engineering will apply an update to correct an issue with the root CA certificate chain for my.uga.edu

Impact On End Users
No impact is expected. If you experience issues connecting to my.uga.edu following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Root CA certificate chain will be updated.

Estimated Resolution Time
2013-04-21 02:00

Start time: 21 Apr 2013 00:00
End time: 21 Apr 2013 02:00

eCheck/eTravel maintenence

Sat, 20 Apr 2013 23:46:13 EDT

The maintenance was not completed. It will be completed at a later date.

Start time: 20 Apr 2013 23:00
End time: 21 Apr 2013 00:00

eCheck/eTravel maintenence

Thu, 11 Apr 2013 12:57:18 EDT

eCheck/eTravel will be placed in maintenance mode to remove unused mainframe code.

Impact On End Users
System will unavailable during maintenance window.

Actions Being Taken
Access to certain DB2 tables will be removed from the applications.

Estimated Resolution Time
12:00 AM 4/21/2013.

Start time: 20 Apr 2013 23:00
End time: 21 Apr 2013 00:00

University Cablevision disruption Saturday, April 20, 2013

Fri, 19 Apr 2013 12:20:05 EDT

University Cablevision will have two brief disruptions between 7:00 AM and 1:00 PM on Saturday, April 20, 2013 due to power work in the building housing the distribution system.

Impact On End Users
Users will experience two brief (5-10 minute) disruptions as the equipment is moved to generator before the work and back to building power after the work has been performed.

Actions Being Taken
Tie in fire pumps to power in Psychology and Instructional Plaza.

Estimated Resolution Time
1:00 PM, April 20, 2013.

Start time: 20 Apr 2013 07:00
End time: 20 Apr 2013 13:00

Microsoft Legacy API To Be Decommissioned

Fri, 19 Apr 2013 14:22:26 EDT

Microsoft is decommissioning a legacy API, and it may have unexpected consequences in regards to single sign-on through UGAMail or the MyUGA portal and/or password synchronization to Microsoft services. While we do not expect any adverse effects, we do have monitoring and contingency plans in place. You may notice new last minute redirects for UGAMail. There may be additional actions required above and beyond redirects, but those are unlikely at this time. If you experience any issues logging into UGAMail this weekend, please contact the EITS Help Desk at 706-542-3106. Also an alternative URL for UGAMail is "https://www.outlook.com/uga.edu". You will need to log in with your full email address and MyID password.

Impact On End Users
Users may be unable to access UGAMail through ugamail.uga.edu or through the MyUGA portal. Additionally password changes might not propagate to UGAMail.

Actions Being Taken
EITS will be actively monitoring the situation this weekend should an incident occur.

Estimated Resolution Time
Not applicable.

Start time: 20 Apr 2013 00:01
End time: 21 Apr 2013 23:59

Datacenter switch maintenance

Fri, 19 Apr 2013 16:54:22 EDT

Add new VLAN to datacenter switches.

Impact On End Users
No impact is expected. If you experience issue accessing datacenter services, please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
A new vlan will be configured on specific datacenter switches.

Estimated Resolution Time
17:30

Start time: 19 Apr 2013 17:15
End time: 19 Apr 2013 17:30

UGA Enterprise SSL VPN Maintenance

Fri, 19 Apr 2013 18:06:14 EDT

VPN appliance and VPN client software will be updated. The VPN server will be updated to code version 8.4. The VPN client will be updated from 2.5.6005 to 3.1.03103.

Impact On End Users
Client connections to the VPN will experience several brief disruptions during the maintenance window while code updates are applied. Users will receive the updated client at next connection following the maintenance window. The 3.1 client will be aesthetically different from the 2.5 client (application and tray icon), but will function the same. The Infosec website (http://eits.uga.edu/access_and_security/infosec/tools/vpn) will be update to reflect the new client. The 3.1.03103 client is available now from the Infosec website if you would like to preemptively install. If you experience issue connecting to the VPN following the maintenance window, please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
ASA code will be updated from 8.2 to 8.4 Anyconnect client will be updated from 2.5.6005 to 3.1.03103

Estimated Resolution Time
19:15

Start time: 19 Apr 2013 17:15
End time: 19 Apr 2013 18:00

Bug Fixes to GTA/GLA application

Wed, 17 Apr 2013 11:35:17 EDT

Start time: 18 Apr 2013 12:00
End time: 18 Apr 2013 14:00

Bug Fixes to GTA/GLA application

Wed, 17 Apr 2013 11:34:51 EDT

Minor enhancements to User Interface– minimal downtime expected.

Impact On End Users
Some functionality of the GTA/GLA application may not be available to users during this time

Actions Being Taken
Minor enhancements to User Interface.

Estimated Resolution Time
2 hours

Start time: 18 Apr 2013 12:00
End time: 18 Apr 2013 14:00

Minor enhancements to file uploads implemented, minimal downtime expected.

Fri, 12 Apr 2013 11:34:37 EDT

Start time: 17 Apr 2013 17:01
End time: 17 Apr 2013 18:01

Minor enhancements to file uploads implemented, minimal downtime expected.

Fri, 12 Apr 2013 11:34:19 EDT

Minor enhancements to file uploads implemented – minimal downtime expected.

Impact On End Users
Impact of move should be minimal since it will take place outside of normal working hours.

Actions Being Taken
Code added to handle file names for uploaded files. This code change disallows special characters for the file names that are uploaded in the system.

Estimated Resolution Time
1 hour

Start time: 17 Apr 2013 17:01
End time: 17 Apr 2013 18:01

GACRC storage system problems

Wed, 17 Apr 2013 09:03:18 EDT

The Panasas HPC storage system is having sporadic problems and at times becomes unresponsive

Impact On End Users
Users cannot login, and open sessions hang, when the storage system is unresponsive

Actions Being Taken
Working with the vendor (Panasas)

Estimated Resolution Time
unknown

Start time: 17 Apr 2013 08:57
End time: 17 Apr 2013 17:00

GACRC zcluster inaccessible

Tue, 16 Apr 2013 15:26:48 EDT

The storage system problem has been resolved and zcluster logins are working again.

Start time: 16 Apr 2013 15:05
End time: 16 Apr 2013 17:05

GACRC zcluster inaccessible

Tue, 16 Apr 2013 15:07:31 EDT

Due to issues with the HPC storage, zcluster logins are unresponsive

Impact On End Users
Users cannot login

Actions Being Taken
Working with the storage vendor (Panasas)

Estimated Resolution Time
2 hours

Start time: 16 Apr 2013 15:05
End time: 16 Apr 2013 17:05

FIRST - Exception Report Updated

Mon, 15 Apr 2013 17:17:59 EDT

Start time: 15 Apr 2013 17:20
End time: 15 Apr 2013 18:20

FIRST - Exception Report Updated

Mon, 15 Apr 2013 17:17:55 EDT

FIRST - Exception Report Updated

Impact On End Users
Impact of move should be minimal since it will take place outside of normal working hours.

Actions Being Taken
Updating report - removing false positives.

Estimated Resolution Time
1 hour

Start time: 15 Apr 2013 17:20
End time: 15 Apr 2013 18:20

APS - Application Enhancement Being Applied. (webapps.ais.uga.edu/APS)

Fri, 12 Apr 2013 11:11:28 EDT

Start time: 15 Apr 2013 17:05
End time: 15 Apr 2013 18:05

APS - Application Enhancement Being Applied. (webapps.ais.uga.edu/APS)

Fri, 12 Apr 2013 11:11:09 EDT

APS - Application Enhancement Being Applied.

Impact On End Users
Impact of move should be minimal since it will take place outside of normal working hours.

Actions Being Taken
Addition of history tables for archiving updates and deletes in existing tables.

Estimated Resolution Time
1 hour

Start time: 15 Apr 2013 17:05
End time: 15 Apr 2013 18:05

Grad School Forms System Maintenance

Mon, 15 Apr 2013 17:45:40 EDT

The system maintenance on the Grad School Forms system has successfully been completed.

Start time: 15 Apr 2013 17:00
End time: 15 Apr 2013 17:45

Grad School Forms System Maintenance

Mon, 15 Apr 2013 17:44:37 EDT

System maintenance will be performed on Grad School Forms system. The size of the VM partitions will be increased in order to improve the stability of the system when receiving massive ETD uploads.

Impact On End Users
Users will not be able to access/use the Grad School Forms system (https://gradschoolforms.webapps.uga.edu) during the maintenance. Access to the Graduate School main website (http://www.grad.uga.edu/) will not be impacted.

Actions Being Taken
EITS staff has planned to increase the partition size on the VM servers.

Estimated Resolution Time
1 hour

Start time: 15 Apr 2013 17:00
End time: 15 Apr 2013 17:45

Hosted webservice outage

Mon, 15 Apr 2013 12:36:17 EDT

This outage has been resolved and both web services are functioning normally. Apache tomcat appears to have relied on cached ip address for the ldap target; clearing the cache restored normal communication.

Start time: 15 Apr 2013 12:16
End time: 15 Apr 2013 12:36

Hosted webservice outage

Mon, 15 Apr 2013 12:20:39 EDT

Two EITS hosted webservices, 'gems' and 'sunberry' are unavailable.

Impact On End Users
These services provide identifier translation for applications. Until service is restored the OSFA website and Graduate Admissions applications may not function correctly.

Actions Being Taken
EITS personnel are actively investigating the issue, which superficially appears to be DNS related.

Estimated Resolution Time
No ETR at this time.

Start time: 15 Apr 2013 12:16
End time: 15 Apr 2013 12:36

eGuide outage

Mon, 15 Apr 2013 14:16:05 EDT

eGuide is now up and operational for all EITS staff. After the IP address change on MyID1, certificates had to be renewed. Also, LDAP had to be running locally on the box in order for Tomcat to start, even though eGuide does not use LDAP locally.

Start time: 15 Apr 2013 10:15
End time: 15 Apr 2013 13:50

eGuide outage

Mon, 15 Apr 2013 10:18:41 EDT

The eGuide site at http://myid1.cc.uga.edu is unavailable.

Impact On End Users
This site is primarily used by EITS Helpdesk and other EITS internal users.

Actions Being Taken
eGuide configuration is being updated to accommodate new IDM network configuration and security rules.

Estimated Resolution Time
One hour.

Start time: 15 Apr 2013 10:15
End time: 15 Apr 2013 13:50

Password Change Disruption

Thu, 18 Apr 2013 10:58:08 EDT

This issue has been resolved. Recent firewall changes required additional configuration for password changes to propagate. The firewall imposes an idle timeout for existing sessions. The default value was low enough that during off-peak hours (between 1 Am and 3 AM) the volume of password changes was low enough that the timeout value would be reached, terminating the session. Although rules had been added to account for this, an additional rule with a shorter timeout value was taking precedence, which resulted in the disruption. The order of precedence of the firewall rules has been adjusted accordingly.

Start time: 15 Apr 2013 10:12
End time: 18 Apr 2013 10:58

Password Change Disruption

Mon, 15 Apr 2013 10:15:24 EDT

Password changes are experiencing intermittent disruption.

Impact On End Users
New passwords may take longer than usual to synchronize to systems using EDS for authentication (email.uga.edu, my.uga.edu, etc.) Active Directory password changes are propagating normally.

Actions Being Taken
EITS personnel are investigating. Until the issue is resolved, a manual intervention that will temporarily restore password synchronization will be applied as required to prevent excessive password change delays.

Estimated Resolution Time
No ETR at this time.

Start time: 15 Apr 2013 10:12
End time: 18 Apr 2013 10:58

DNS Code update

Sat, 13 Apr 2013 00:15:15 EDT

This maintenance has been completed successfully, without disruption to end-user DNS service.

Start time: 13 Apr 2013 00:00
End time: 13 Apr 2013 00:12

DNS Code update

Mon, 08 Apr 2013 12:06:03 EDT

Network Engineering will update the code on the campus DNS appliances per recommendation from vendor.

Impact On End Users
No impact is expected. Each DNS server will be updated individually, secondary DNS servers will be available. If your device is configured with only one DNS server, you will experience brief disruption to name resolution while the service is restarted. If you experience issue with name resolution (which may present to users as network disruption) following the maintenance window, please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Code will be updated on all campus DNS servers. Each DNS server will be updated individually, secondary DNS servers will be available.

Estimated Resolution Time
02:00

Start time: 13 Apr 2013 00:00
End time: 13 Apr 2013 00:12

PAWS Wireless Maintenance (Buckhead Campus)

Tue, 09 Apr 2013 16:37:55 EDT

Maintenance will be performed on the Buckhead Campus PAWS wireless network.

Impact On End Users
Users on the Buckhead Campus should expect brief service disruptions during the maintenance window. Extended disruptions are not expected but are possible and could last for approximately two hours.

Actions Being Taken
The PAWS-Secure wireless LAN will be added to the Buckhead Campus wireless network. Also, the wireless controller in Buckhead will be upgraded to a new code version.

Estimated Resolution Time
4 Hours

Start time: 13 Apr 2013 00:00
End time: 13 Apr 2013 04:00

PAWS Wireless Maintenance (Housing only)

Tue, 09 Apr 2013 15:45:40 EDT

Maintenance will be performed on the Housing PAWS wireless network.

Impact On End Users
Users in residential housing should expect brief service disruptions during the maintenance window. Extended disruptions are not expected but are possible and could last for approximately an hour or more.

Actions Being Taken
We are correcting an issue with networks that are incorrectly broadcast from Housing access points.

Estimated Resolution Time
1 Hour

Start time: 13 Apr 2013 00:00
End time: 13 Apr 2013 01:00

Windows Server OS Patching

Sat, 13 Apr 2013 02:14:21 EDT

Updates have been applied successfully. Anyone experiencing disruption of service should contact the EITS help desk at 706-542-3106, or at helpdesk@uga.edu

Start time: 12 Apr 2013 22:00
End time: 13 Apr 2013 02:14

Windows Server OS Patching

Wed, 10 Apr 2013 08:20:04 EDT

Start time: 12 Apr 2013 22:00
End time: 13 Apr 2013 02:14

MyID Management - 12 April 2013

Sat, 13 Apr 2013 09:45:17 EDT

Employee.uga.edu has been returned to service.

Start time: 12 Apr 2013 18:00
End time: 12 Apr 2013 21:00

MyID Management - 12 April 2013

Sat, 13 Apr 2013 00:40:20 EDT

The maintenance has been completed. The IDM page at managemyid.uga.edu is available for password changes and account requests/maintenance. The site at employee.uga.edu is not available at the current time; EITS personnel are working to return this site to service.

Start time: 12 Apr 2013 18:00
End time: 12 Apr 2013 21:00

MyID Management - 12 April 2013

Fri, 12 Apr 2013 21:11:13 EDT

It will be necessary to extend this downtime to resolve communications issues. No estimated time to resolution is available at this time.

Start time: 12 Apr 2013 18:00
End time: 12 Apr 2013 21:00

MyID Management - 12 April 2013

Tue, 09 Apr 2013 19:45:16 EDT

Maintenance is being performed on the Identity Management Systems.

Impact On End Users
End users will experience brief and extended disruption to the MyID Managment tool between 6pm - 9pm on Friday, 22 March. Users will not be able to change their MyID passwords, request new MyID accounts or access IDM tools during these times.

Actions Being Taken
Systems are going to be assigned new IP addresses. One system will be physically moved to a new location in the Boyd Data Center and additional memory will be added.

Estimated Resolution Time
3 hours

Start time: 12 Apr 2013 18:00
End time: 12 Apr 2013 21:00

Datacenter switch maintenance

Tue, 09 Apr 2013 11:45:59 EDT

A datacenter switch will be decommissioned. Connections remaining on this switch will be migrated to another datacenter switch.

Impact On End Users
No impact is expected. Services behind the switch to be decommissioned are multi-homed or non-service impacting. If you experience issue access services please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Switch decommission and cable migration

Estimated Resolution Time
17:30

Start time: 11 Apr 2013 17:00
End time: 11 Apr 2013 17:30

DHCP modification/update disruption

Tue, 09 Apr 2013 10:33:28 EDT

This issue is now resolved. New DHCP updates should be applied normally. If you are experiencing DHCP issues please contact the EITS helpdesk at 706-542-3106.

Start time: 09 Apr 2013 08:40
End time: 09 Apr 2013 10:33

DHCP modification/update disruption

Tue, 09 Apr 2013 10:27:33 EDT

At approximately 08:40 04/09, the process which updates the campus DHCP servers with new configurations encountered an error. This error is preventing new DHCP modifications and updates from being applied. The existing DHCP configuration (applied before 08:40) is still in effect.

Impact On End Users
New DHCP updates are not being applied to the DHCP servers. Modifications/updates applied before 08:40 04/09 should be in effect. If you are experiencing DHCP issues please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Network Engineering is currently investigating this issue.

Estimated Resolution Time
no ETR at this time

Start time: 09 Apr 2013 08:40
End time: 09 Apr 2013 10:33

Mainframe slowness and or disruption (Oasis, Pagecenter, DB2, IMS)

Mon, 08 Apr 2013 09:40:52 EDT

All mainframe services (DB2, IMS, Pagecenter, Oasis) are now available. There was an internal error to DB2 found and fixed.

Start time: 08 Apr 2013 09:29
End time: 08 Apr 2013 09:40

Mainframe slowness and or disruption (Oasis, Pagecenter, DB2, IMS)

Mon, 08 Apr 2013 09:30:38 EDT

EITS personnel is investigating a disruption and slowness of systems running on the mainframe. Further updates on the status will be available once known.

Impact On End Users
Disruption and/or slowness of mainframe services (Oasis, TSO, Pagecenter, IMS) will be apparent.

Actions Being Taken
EITS support personnel is currently looking into and trying to resolve the issue.

Estimated Resolution Time
Unknown resolution time at the moment. Will continue updates when available.

Start time: 08 Apr 2013 09:29
End time: 08 Apr 2013 09:40

OASIS is experiencing intermittent slowness

Mon, 08 Apr 2013 09:47:24 EDT

This issue has been resolved.

Start time: 08 Apr 2013 09:07
End time: 08 Apr 2013 09:47

OASIS is experiencing intermittent slowness

Mon, 08 Apr 2013 09:12:53 EDT

OASIS is occasionally receiving errors and experiencing slow response time.

Impact On End Users
Occasional error messages and slow response time.

Actions Being Taken
EITS is currently assessing the issue.

Estimated Resolution Time
Unknown at this time.

Start time: 08 Apr 2013 09:07
End time: 08 Apr 2013 09:47

Mainframe IDM Mirror Maintenance

Thu, 04 Apr 2013 13:51:20 EDT

Maintenance will be performed on the Mainframe IDM Mirror DB2 database table.

Impact On End Users
The Mainframe IDM Mirror DB2 database table and associated database views will be unavailable during the maintenance period. Applications will be unable to perform operations that rely on the table or associated database views.

Actions Being Taken
Maintenance will be performed on the Mainframe IDM Mirror DB2 database table to remove the HR/Payroll employee identifier column.

Estimated Resolution Time
3 hours

Start time: 07 Apr 2013 00:00
End time: 07 Apr 2013 03:00

eLC maintenance restart

Sat, 06 Apr 2013 01:25:55 EDT

Maintenance has been completed and eLearning Commons returned to service.

Start time: 06 Apr 2013 00:00
End time: 06 Apr 2013 01:26

eLC maintenance restart

Fri, 05 Apr 2013 16:59:59 EDT

The e-Learning Commons web cluster will be restarted at 00:00 to maintain system stability.

Impact On End Users
Users will be unable to access eLC while the system is being restarted.

Actions Being Taken
Restarting eLC web application servers.

Estimated Resolution Time
Typically 1.5 hrs, maintenance announced for 00:00 - 03:00

Start time: 06 Apr 2013 00:00
End time: 06 Apr 2013 01:26

Remedy Maintenance Apr 2

Tue, 02 Apr 2013 23:39:51 EDT

Remedy maintenance is completed. If you experience any issues with the Remedy Service, please contact the EITS Help Desk at 706-542-3106.

Start time: 02 Apr 2013 21:30
End time: 02 Apr 2013 23:30

Remedy Maintenance Apr 2

Tue, 02 Apr 2013 09:43:40 EDT

The Remedy System will undergo maintenance tonight, April 2, from 9:30-11:30 p.m.

Impact On End Users
User sessions may be disrupted. Users connected via the web will need to log in again.

Actions Being Taken
The Remedy service will be restarted during this window, but that is not planned until after the EITS Help Desk closes at 10:00 p.m. Updates will be applied to an EITS application on Remedy.

Estimated Resolution Time
2 hours

Start time: 02 Apr 2013 21:30
End time: 02 Apr 2013 23:30

MyWeb MyDrive outage

Sun, 31 Mar 2013 18:31:56 EDT

The system recovered without administrative action--we believe this disruption of service may have been caused by system backups causing resource contention, and will investigate options for resolution.

Start time: 31 Mar 2013 18:05
End time: 31 Mar 2013 18:30

MyWeb MyDrive outage

Sun, 31 Mar 2013 18:08:18 EDT

The MyWeb and MyDrive personal web and file system is down.

Impact On End Users
Users will not be able to update their web pages or MyDrive files, and web pages will not be available until this is resolved.

Actions Being Taken
EITS System administrators are working to restore the system to service.

Estimated Resolution Time
7pm

Start time: 31 Mar 2013 18:05
End time: 31 Mar 2013 18:30

DegreeWorks Maintenance

Sat, 30 Mar 2013 02:51:00 EDT

DegreeWorks Maintenance completed successfully.

Start time: 30 Mar 2013 02:00
End time: 30 Mar 2013 05:00

DegreeWorks Maintenance

Wed, 27 Mar 2013 13:01:15 EDT

Routine maintenance will be applied to the Degree Works web application. This will include modifications developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2am - 5am on Saturday, March 30th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am - 7am.

Actions Being Taken
EITS personnel will update files on the Degree Works web server.

Estimated Resolution Time
5am on Saturday, March 30th

Start time: 30 Mar 2013 02:00
End time: 30 Mar 2013 05:00

VMware upgrade phase one

Sat, 30 Mar 2013 01:43:32 EDT

The VMware memory upgrade has been completed successfully. If you experience any problems, please contact the EITS help desk at 706-542-3106, or via helpdesk@uga.edu

Start time: 29 Mar 2013 22:00
End time: 30 Mar 2013 01:45

VMware upgrade phase one

Thu, 28 Mar 2013 16:05:56 EDT

As part of an overall plan to upgrade the EITS VMware infrastructure, additional RAM will be installed into a number of clustered VMware ESX hosts. The guest VMs will be Vmotioned to other hosts during those installations.

Impact On End Users
No impact is expected, although there is a chance that one or more guest VMs cannot be Vmotioned non-disruptively and will need to be shut down while the RAM is installed. In that case the hosted services will be unavailable for brief or extended periods.

Actions Being Taken
Installation of RAM as the first phase of a stepwise VMware upgrade.

Estimated Resolution Time
5am

Start time: 29 Mar 2013 22:00
End time: 30 Mar 2013 01:45

MyID Management - 29 March 2013

Fri, 29 Mar 2013 20:54:06 EDT

This maintenance is complete. IDM and MyID Management are back up and fully functional.

Start time: 29 Mar 2013 18:00
End time: 29 Mar 2013 21:00

MyID Management - 29 March 2013

Tue, 19 Mar 2013 16:19:40 EDT

Start time: 29 Mar 2013 18:00
End time: 29 Mar 2013 21:00

Remedy Maintenance Mar 28

Thu, 28 Mar 2013 23:40:29 EDT

Remedy maintenance is complete. Please contact the EITS Help Desk at 706-524-3106 if you experience any issues with the Remedy Service.

Start time: 28 Mar 2013 21:30
End time: 28 Mar 2013 23:30

Remedy Maintenance Mar 28

Thu, 28 Mar 2013 08:52:12 EDT

The Remedy System will undergo maintenance tonight, March 28, from 9:30-11:30 p.m.

Impact On End Users
User sessions may be disrupted. Users connected via the web will need to log in again.

Actions Being Taken
The Remedy service will be restarted during this window, but that is not planned until after the EITS Help Desk closes at 10:00 p.m. A configuration change will be made to accommodate an EITS application on Remedy, and updates applied to that application.

Estimated Resolution Time
2 hours

Start time: 28 Mar 2013 21:30
End time: 28 Mar 2013 23:30

mytime.uga.edu (Kronos) - Emergency maintenance

Wed, 27 Mar 2013 19:09:53 EDT

System has been returned to service as of 7:08pm

Start time: 27 Mar 2013 18:45
End time: 27 Mar 2013 19:15

mytime.uga.edu (Kronos) - Emergency maintenance

Wed, 27 Mar 2013 18:20:15 EDT

The Kronos application will need to be stopped to allow for a database server license update.

Impact On End Users
Web access to the system will be unavailable during the restart. Time clocks will continue to collect and store punches for later processing.

Actions Being Taken
The Kronos application will be brought down to allow for SQLServer to have a license update. Once the database is verified healthy the application will be returned to service.

Estimated Resolution Time
7:15 PM

Start time: 27 Mar 2013 18:45
End time: 27 Mar 2013 19:15

Coverdell Telephony Outage

Wed, 27 Mar 2013 11:29:53 EDT

Network Operations has restored connectivity to the Coverdell Building. The Telephony System functionality has been restored.

Start time: 27 Mar 2013 09:43
End time: 27 Mar 2013 11:27

Coverdell Telephony Outage

Wed, 27 Mar 2013 09:47:41 EDT

Due to network issues, the Telephony System is down for the Coverdell Building.

Impact On End Users
Incoming and outgoing calls are not processing

Actions Being Taken
Network Operations is engaged

Estimated Resolution Time
None at this time

Start time: 27 Mar 2013 09:43
End time: 27 Mar 2013 11:27

CAS Maintenance

Mon, 25 Mar 2013 14:19:56 EDT

The CAS service needs to be briefly restarted to activate a new service.

Impact On End Users
Users may be required to re-login to CAS.

Actions Being Taken
Modification of the list of authorized services, and restarting the CAS service.

Estimated Resolution Time
17:30

Start time: 25 Mar 2013 17:00
End time: 25 Mar 2013 17:30

1099 Table Reload

Mon, 25 Mar 2013 12:57:05 EDT

Start time: 25 Mar 2013 12:35
End time: 25 Mar 2013 12:57

1099 Table Reload

Mon, 25 Mar 2013 12:56:04 EDT

The reload is completed and verified.

Start time: 25 Mar 2013 12:35
End time: 25 Mar 2013 12:57

1099 Table Reload

Mon, 25 Mar 2013 12:36:23 EDT

Due to an issue with an update the 1099 table will be restored from backup

Impact On End Users
None Expected

Actions Being Taken
Table will be restored to latest backup.

Estimated Resolution Time
3/25/2013 - 2:00 pm

Start time: 25 Mar 2013 12:35
End time: 25 Mar 2013 12:57

eLC restart - 23 March 2013

Sat, 23 Mar 2013 00:31:33 EDT

eLearning Commons has been restarted successfully.

Start time: 23 Mar 2013 00:00
End time: 23 Mar 2013 00:30

eLC restart - 23 March 2013

Tue, 19 Mar 2013 16:22:16 EDT

The e-Learning Commons web cluster will be restarted at 00:00.

Impact On End Users
Users will be unable to access eLC while the system is being restarted.

Actions Being Taken
Restarting eLC web application servers.

Estimated Resolution Time
Typically 1.5 hrs, maintenance announced for 00:00 - 03:00

Start time: 23 Mar 2013 00:00
End time: 23 Mar 2013 00:30

Windows Server OS Patching

Sat, 23 Mar 2013 02:09:14 EDT

Patches have been applied successfully. Please report any problems to the help desk. helpdesk@uga.edu or 706-542-3106

Start time: 22 Mar 2013 22:00
End time: 23 Mar 2013 06:00

Windows Server OS Patching

Wed, 20 Mar 2013 14:28:11 EDT

EITS personnel will be applying Microsoft OS patches from Friday 10:00 pm until Saturday 10:00 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 06:00am, most downtimes have been completed by 3:00am in the past

Start time: 22 Mar 2013 22:00
End time: 23 Mar 2013 06:00

Propertycontrol.uga.edu

Fri, 22 Mar 2013 19:23:32 EDT

The web site propertycontrol.uga.edu is not reachable at this time.

Impact On End Users
Users will not be able to load this site

Actions Being Taken
Systems Engineering is investigating and alerting the application owner.

Estimated Resolution Time
Not known at this time

Start time: 22 Mar 2013 19:20
End time: 22 Mar 2013 19:25

CAS Maintenance

Fri, 22 Mar 2013 11:43:51 EDT

Start time: 22 Mar 2013 17:00
End time: 22 Mar 2013 17:30

New FERPA web address on mainframe IMS signon screen

Tue, 19 Mar 2013 10:23:36 EDT

The IMS signon screen provides information that InfoSec and Registrar has recommended and provided. The web address for Ferpa has changed and needs to be changed to the new web address on our IMS signon screen. The screen change has already been implemented in Test and Sandbox. The Registrar has reviewed and approved the screen change.

Impact On End Users
Users will see the new web address on the IMS signon screen.

Actions Being Taken
Change has already been made to two test systems. Change FERPA web address on signon screen. Verify change by signing on to IMS.

Estimated Resolution Time
30 minutes

Start time: 22 Mar 2013 17:00
End time: 22 Mar 2013 17:30

Password Change Disruption

Fri, 22 Mar 2013 15:29:58 EDT

Password changes are working normally at this time. The final resolution is yet to be determined.

Start time: 22 Mar 2013 12:28
End time: 22 Mar 2013 14:00

Password Change Disruption

Fri, 22 Mar 2013 12:33:59 EDT

Password changes are temporarily unavailable due to an error in directory services replication.

Impact On End Users
Password changes made during the outage will not replicate properly to connected systems, including UGA Mail, Active Directory and MYID/Ldap authenticated systems such as Portal. The old password will continue to work until the outage is resolved.

Actions Being Taken
EITS Administrators are working with the vendor to resolve the issue.

Estimated Resolution Time
1 hour

Start time: 22 Mar 2013 12:28
End time: 22 Mar 2013 14:00

DegreeWorks Maintenance

Wed, 20 Mar 2013 13:21:28 EDT

Administrative access rights need to be adjusted to grant additional access for application administration.

Impact On End Users
These actions should have no impact on end users.

Actions Being Taken
Modifying sudoers to grant a user administrative rights.

Estimated Resolution Time
6pm

Start time: 20 Mar 2013 17:00
End time: 20 Mar 2013 18:00

Bug Fixes to GTA/GLA application (webapps.ais.uga.edu)

Tue, 19 Mar 2013 13:10:00 EDT

Bug Fixes to GTA/GLA application

Impact On End Users
Some functionality of the GTA/GLA application may not be available to users during this time

Actions Being Taken
1. Fix for GTA/GLA exceptions 2. Browser back-front-back button issue

Estimated Resolution Time
2 hours

Start time: 20 Mar 2013 12:01
End time: 20 Mar 2013 14:00

Minor change to FIRST application (www.first.uga.edu)

Mon, 18 Mar 2013 09:40:07 EDT

Minor change to FIRST application

Impact On End Users
Impact of move should be minimal since it will take place outside of normal working hours.

Actions Being Taken
1. As per clients request, the idle time out will be changed from 20 minutes to 60 minutes for the application pool setting on IIS on server 2. The SSIS package modification 3. Adding a new report to verify data integrity

Estimated Resolution Time
2 hours

Start time: 18 Mar 2013 17:01
End time: 18 Mar 2013 19:01

listserv emergency restart

Sun, 17 Mar 2013 15:42:05 EDT

The listserv web interface hung at some point today (system monitoring did not detect this), and the service had to be restarted. Mail continued to be processed normally.

Impact On End Users
During this outage the web interface functions (accessing archives, posting and managing lists via the web) were not available.

Actions Being Taken
Listserv was restarted once the issue was reported.

Estimated Resolution Time
3:25pm Sunday, 3-17-2013

Start time: 17 Mar 2013 14:00
End time: 17 Mar 2013 15:28

Short outages for University Cablevision on March 16, 2013

Wed, 13 Mar 2013 13:01:25 EDT

Power to the building housing the University Cablevision equipment will be shut off on Saturday, March 16, 2013 from 7:00 AM to 5:00 PM. We will have the equipment on generator power; however, there will be two short (15 minute) disruptions as the equipment is put on the generator and taken off after the work has been completed.

Impact On End Users
Users will experience an approximate 15 minute disruption in the morning and another one in the late afternoon.

Actions Being Taken
Power in building is being shut off to replace distribution equipment.

Estimated Resolution Time
March 16, 2013, 5:00 PM.

Start time: 16 Mar 2013 07:00
End time: 16 Mar 2013 17:00

Blackberry/On Premise Exchange maintenance

Fri, 15 Mar 2013 10:54:23 EDT

Active Directory is currently failing to update the Blackberry Enterprise Service global address list. The BES servers will be restarted one at a time to resolve this issue.

Impact On End Users
Until this issue is resolved we cannot add new users to the OPE/Blackberry service. Risk to current users is minimal: there's a slight risk of delayed email flow during this operation.

Actions Being Taken
The BES servers will be restarted one at a time to resolve this issue.

Estimated Resolution Time
2 hrs

Start time: 16 Mar 2013 00:01
End time: 16 Mar 2013 02:00

GACRC zcluster inaccessible

Sun, 17 Mar 2013 21:02:32 EDT

The emergency storage operating system upgrade ran successfully. We have re-enabled the queues, unsuspended the jobs, and re-enabled logins. The GACRC clusters are back in service.

Start time: 15 Mar 2013 10:36
End time: 17 Mar 2013 17:00

GACRC zcluster inaccessible

Sun, 17 Mar 2013 11:20:55 EDT

The upgrade is done. The storage system is now recomputing per-user space consumption. We don't have an ETA yet for the completion of that, so we're extending the outage until 5PM. Will update as we learn more.

Start time: 15 Mar 2013 10:36
End time: 17 Mar 2013 17:00

GACRC zcluster inaccessible

Fri, 15 Mar 2013 15:06:33 EDT

The Panasas storage system is currently rebuilding following a crash this morning. On Saturday night, following the rebuild, we are going to do an emergency upgrade of the Panasas Operating System which the Vendor says should prevent similar crashes in the future. Users will not be able to login during the upgrade, and jobs will be paused with no loss expected.

Start time: 15 Mar 2013 10:36
End time: 17 Mar 2013 17:00

GACRC zcluster inaccessible

Fri, 15 Mar 2013 10:47:02 EDT

Due to a problem with the Panasas storage the zcluster is currently inaccessible and unresponsive

Impact On End Users
Uses cannot login and open sessions are unresponsive

Actions Being Taken
Panasas storage volumes are being reconstructed.

Estimated Resolution Time
6 hours

Start time: 15 Mar 2013 10:36
End time: 17 Mar 2013 17:00

Bigcard emergency reboot

Wed, 13 Mar 2013 18:05:55 EDT

The system has been returned to service.

Start time: 13 Mar 2013 17:58
End time: 13 Mar 2013 18:04

Bigcard emergency reboot

Wed, 13 Mar 2013 18:00:22 EDT

The ftp service on bigcard failed and cannot be restarted normally, so the system is being rebooted

Impact On End Users
Bigcard services (universe, ftp and rprint) will be unavailable for a short period.

Actions Being Taken
The system is being rebooted

Estimated Resolution Time
30 min

Start time: 13 Mar 2013 17:58
End time: 13 Mar 2013 18:04

Data Center Switch Replacment

Wed, 13 Mar 2013 18:58:35 EDT

This maintenance has been completed successfully and all services are reporting as normal. If you experience any issues please report it to the EITS Helpdesk at 542-3106.

Start time: 13 Mar 2013 17:30
End time: 13 Mar 2013 18:30

Data Center Switch Replacment

Wed, 13 Mar 2013 12:55:20 EDT

A data center switch in the critical systems area of the Boyd Data Center will be replaced with a more functional model in order to provide more resiliency to the network fabric that will support the Banner production environment in addition to other critical services (e.g., DNS, DHCP, OASIS, etc).

Impact On End Users
Impact is expected to be low to end users due to the redundancy of the DNS, DHCP, and OASIS services, as well as the development stage of the Banner equipment.

Actions Being Taken
Two switches currently supporting the area will be removed to enable installation of new fiber and copper patch paneling and then the new switch will be installed.

Estimated Resolution Time
This work is expected to last approximately 1 hour with work completion at 6:30.

Start time: 13 Mar 2013 17:30
End time: 13 Mar 2013 18:30

IMS Connectivity Problems

Wed, 13 Mar 2013 08:27:08 EDT

This morning at 5:40 am IMS message regions were brought down for normal refresh. The message regions were not brought up until 7:50 am.

Impact On End Users
During this time frame, mainframe users could not connect IMS screens.

Actions Being Taken
The message regions were brought back up and monitored for restored IMS connections. Additional quality checks will be put in place to ensure functionality.

Estimated Resolution Time
The disruption was restored at 7:50

Start time: 13 Mar 2013 05:40
End time: 13 Mar 2013 07:50

Time change for mainframe

Wed, 13 Feb 2013 09:46:27 EST

Daylight savings times begins, time needs to be manually changed for the mainframe.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, and MVS batch.

Actions Being Taken
The mainframe will be taken offline. Once time has been changed, a power on reset will be needed. Once the POR completes, the mainframe will be brought online.

Estimated Resolution Time
Time change starts at 2 am and the system will be back online before 5 am.

Start time: 10 Mar 2013 01:59
End time: 10 Mar 2013 05:00

OASIS Upgrade (Jacada Version 9.2)

Wed, 06 Mar 2013 12:07:17 EST

The OASIS application (Jacada) is being upgraded to the most recent version, 9.2.

Impact On End Users
None expected. This upgrade will be performed during normal OASIS downtime.

Actions Being Taken
The upgrade which has already been applied and tested on the development server is being pushed to both OASIS production servers.

Estimated Resolution Time
30 minutes

Start time: 10 Mar 2013 00:30
End time: 10 Mar 2013 01:00

eLearning Commons restart, midnight - 2 AM

Sun, 10 Mar 2013 00:51:06 EST

The scheduled maintenance restart of eLC has been completed and the system has been returned to service.

Start time: 10 Mar 2013 00:00
End time: 10 Mar 2013 00:45

eLearning Commons restart, midnight - 2 AM

Wed, 06 Mar 2013 13:09:06 EST

The eLearning Commons cluster will be restarted beginning promptly at 00:00. The restart should be completed within 90 minutes, but could take until 02:00 if there are unforeseen issues. No changes to the configuration will occur.

Impact On End Users
User sessions will be lost at 00:00 and sessions will be directed to a downtime status message until service is restored.

Actions Being Taken
A routine restart necessary to maintain system stability.

Estimated Resolution Time
2 hours

Start time: 10 Mar 2013 00:00
End time: 10 Mar 2013 00:45

SecureReports Setup and Initialization

Sun, 10 Mar 2013 07:55:42 EDT

This maintenance was completed successfully. SecureReports now hosts the reporting features that SendFiles previously maintained. If you are looking for a report or file and it is no longer on SendFiles, please check SecureReports from on campus or connected via the UGA Enterprise VPN service.

Start time: 10 Mar 2013 00:00
End time: 10 Mar 2013 07:00

SecureReports Setup and Initialization

Fri, 01 Mar 2013 11:17:16 EST

A new service, SecureReports, will be officially available after this maintenance period. This new service will be taking over the reporting features currently hosted on SendFiles. SecureReports will start out with all the data currently stored on SendFiles. SecureReports will not be used for messaging and file transfers, only reporting.

Impact On End Users
Users currently accessing reports on SendFiles will now retrieve them from SecureReports. These users have been notified. Systems that have scripted processes that drop reports will need to change their scripts to the new location. They have also been notified. SecureReports, https://securereports.uga.edu, will only be accessible from the Athens campus or while connected through the UGA Enterprise VPN.

Actions Being Taken
- Restore data from SendFiles into SecureReports. - Disable identified report folders on SendFiles. - Rebrand SecureReports and change notifications. - Update license files on both systems.

Estimated Resolution Time
7 hours

Start time: 10 Mar 2013 00:00
End time: 10 Mar 2013 07:00

UGA web sites unavailable

Sat, 09 Mar 2013 00:37:40 EST

This issue has been resolved at this time.

Start time: 09 Mar 2013 00:24
End time: 09 Mar 2013 00:27

UGA web sites unavailable

Sat, 09 Mar 2013 00:35:25 EST

The UGA web site (www.uga.edu) and other hosted sites (department.uga.edu) are unavailable, possibly due to the DNS maintenance planned for this time. This affect was unexpected and investigations are underway.

Impact On End Users
Attempting to reach www.uga.edu with a web browser results in a "database error" message displayed in the browser.

Actions Being Taken
EITS staff are investigating at this time.

Estimated Resolution Time
Unknown.

Start time: 09 Mar 2013 00:24
End time: 09 Mar 2013 00:27

PAWS Wireless Maintenance

Thu, 07 Mar 2013 17:19:03 EST

Maintenance will be performed on the PAWS wireless network.

Impact On End Users
Users of the PAWS Wireless Network should expect brief service disruptions during the maintenance window. Extended disruptions are not expected but are possible and could last for an hour or more.

Actions Being Taken
The wireless controllers on North Campus will be replaced with new units. Also, a configuration change on all wireless controllers will be made that will require a reload of all units.

Estimated Resolution Time
6 Hours

Start time: 09 Mar 2013 00:01
End time: 09 Mar 2013 08:00

DNS Migration to new servers

Tue, 12 Mar 2013 12:01:49 EDT

Additional details regarding issues resulting from the DNS migration maintenance: - The import of the RFC1918 (172.17.x.x) address space was not successful in the original import. This resulted in communication issues between some services (including www.uga.edu, which was unable to reach its backend database). This issues was specifically corrected for www at approximately 01:00 03/09. This issue was corrected for all campus RFC1918 addresses at approximately 07:30 03/09. - Forwarding to all delegated zones (including MSMYID) was disrupted. This required a reassignment of the server roles in the Bluecat system. This issue was corrected for most zones at approximately 10:30 03/09. Specific issues with Terry zones were mitigated at approximately 20:00 03/09 - Recursive lookup was disrupted during the maintenance window. This was corrected at approximately 03:30 03/09 - Disruption occurred to the math mail servers due to a malformed import of the MX records for math.uga.edu. This was correct at approximately 13:30 03/11. - Slow response times when attempting to access Police.uga.edu. This was due to a duplicate record and was corrected 03/11. - Slow response times when attempting to access status.uga.edu. This may have been the result of DNS3 being offline. The firewall configuration issue was corrected at approximately 14:00 03/11. DNS3 was enabled at approximately 17:00 03/11. Status.uga.edu appears to respond normally at this time. Ongoing issues: - Terry College nonrecursive lookups within delegated zones are not reporting expected results. This issue has been escalated with Bluecat. - Franklin College reported issues that may have been the result of updating IPV6 records in error. IPV6 was disabled on the Bluecat servers at approximately 17:00 03/11. Network Engineering will continue to monitor. - DNLs reported Internet disruption in Dawson Hall and Barrow Hall. As of approximately 14:00 03/11 DNLs reported normal operations. Network Engineering will continue to monitor. Network Engineering will continue to monitor and work through issues resulting from the DNS migration. If you are experiencing issue please contact the EITS helpdesk at 706-542-3106.

Start time: 09 Mar 2013 00:00
End time: 11 Apr 2013 00:00

DNS Migration to new servers

Sat, 09 Mar 2013 07:04:13 EST

The DNS maintenance has been completed. DNS3 is currently offline until coordination can be made with BOR to correct a firewall configuration. We recommends that all DNLs and System administrators test services. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 09 Mar 2013 00:00
End time: 11 Apr 2013 00:00

DNS Migration to new servers

Wed, 27 Feb 2013 16:42:45 EST

Network Engineering will migrate the legacy DNS system to the new Bluecat DNS servers.

Impact On End Users
Affected users will experience this maintenance as a network disruption. Internal users (configured to use the UGA DNS servers) may experience brief and extended disruption resolving all domain/host names during the maintenance window. External users may experience brief and extended disruption when resolving uga.edu domain/host names during the maintenance window. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
The legacy DNS system will be migrated to new Bluecat DNS servers.

Estimated Resolution Time
07:00

Start time: 09 Mar 2013 00:00
End time: 11 Apr 2013 00:00

UGA Enterprise SSL VPN and WAN circuit Maintenance

Thu, 07 Mar 2013 14:27:43 EST

Maintenance will be performed to migrate circuits to a dedicated WAN router. This maintenance will affect the UGA Enterprise SSL VPN as well as the following circuits: Boyd to SANREM (USDA) Boyd to Hull Parking Deck Boyd to Central Research Stores Boyd to Buckhead Boyd to 198 Waddell local Boyd to Hazmat Boyd to ICLE

Impact On End Users
Users attempting to access the SSL VPN or access the network from one of the listed locations, may observe brief and possibly extended network disruption over the duration of the maintenance window. If you experience issues following the maintenance window, please contact the EITS Help Desk at 706-542-3106.

Actions Being Taken
Circuits will be migrated to a dedicated WAN router.

Estimated Resolution Time
19:15

Start time: 08 Mar 2013 17:15
End time: 08 Mar 2013 20:00

DNS Change Freeze

Mon, 04 Mar 2013 16:46:12 EST

EITS staff will make no changes to the UGA DNS servers during this time. DNS changes requested after 5:00pm on Thursday, March 7th, will be implemented no earlier than 7:00am on Saturday, March 9th.

Impact On End Users
End users will not be able to request DNS changes during this window.

Actions Being Taken
This change freeze is in effect to facilitate the accurate transfer of DNS data to UGA's new DNS servers on March 9th.

Estimated Resolution Time
38 hours from the beginning of the change freeze.

Start time: 07 Mar 2013 17:00
End time: 09 Mar 2013 07:00

Nolij Restart

Thu, 07 Mar 2013 16:54:31 EST

The NolijWeb document management service will restart at 5:00 pm today, Thursday March 7th to update settings for Banner integration. Total downtime should not exceed 30 minutes.

Impact On End Users
Users will be unable to access the service during the downtime period.

Actions Being Taken
Banner integration settings will be updated

Estimated Resolution Time
30 minutes

Start time: 07 Mar 2013 17:00
End time: 07 Mar 2013 17:30

Remedy Maintenance Mar 6

Thu, 07 Mar 2013 00:13:00 EST

Remedy is back in service. If you experience any issues with the Remedy Service, please contact the EITS Help Desk at 706-542-3106.

Start time: 06 Mar 2013 21:00
End time: 07 Mar 2013 00:00

Remedy Maintenance Mar 6

Wed, 06 Mar 2013 12:22:25 EST

The Remedy System will undergo maintenance tonight, Wednesday, March 6, from 9 pm - midnight.

Impact On End Users
User sessions may be disrupted. Users connected via the web will need to log in again.

Actions Being Taken
The Remedy service will be restarted during this window, but that is not planned until after the EITS Help Desk closes at 10:00 p.m. A configuration change will be made to accommodate an EITS application on Remedy. Updates will be applied to that application and bug fixes applied to the EITS ticketing app. Reports will be run.

Estimated Resolution Time
3 hours

Start time: 06 Mar 2013 21:00
End time: 07 Mar 2013 00:00

Bug Fixes to GTA/GLA application (webapps.ais.uga.edu/PSAC)

Wed, 06 Mar 2013 13:07:47 EST

Fixing DB2 connection issue

Impact On End Users
Some functionality of the GTA/GLA application may not be available to users during this time

Actions Being Taken
Fixing DB2 connection issue

Estimated Resolution Time
2 hours

Start time: 06 Mar 2013 13:30
End time: 06 Mar 2013 15:30

Employee Self-Service Website showing no check stubs

Wed, 06 Mar 2013 08:39:54 EST

The Employee Self-Service Website "My Paychecks" application has been restored to full functionality. Thank you for your patience!

Start time: 06 Mar 2013 08:19
End time: 06 Mar 2013 08:40

Employee Self-Service Website showing no check stubs

Wed, 06 Mar 2013 08:35:15 EST

The cause of the problem has been identified and action is being taken to correct the situation. Full functionality is expected to be restored by approximately 9:00 a.m.

Start time: 06 Mar 2013 08:19
End time: 06 Mar 2013 08:40

Employee Self-Service Website showing no check stubs

Wed, 06 Mar 2013 08:21:34 EST

The Employee Self-Service Website is currently showing all users the message "You have no pay checks on file."

Impact On End Users
Unable to view check stubs online.

Actions Being Taken
EITS staff are investigating the problem.

Estimated Resolution Time
Unknown at this time.

Start time: 06 Mar 2013 08:19
End time: 06 Mar 2013 08:40

Nolij Restart

Tue, 05 Mar 2013 16:25:14 EST

The Nolij document management service will be restarted at 5pm on Tuesday, March 5th so that we can debug an integration issue with Banner. Total downtime should not exceed 30 minutes

Impact On End Users
Users will be unable to log into the NolijWeb and Nolij Transfer interfaces during the downtime

Actions Being Taken
The Tomcat service will be restarted on the Nolij production server

Estimated Resolution Time
30 minutes

Start time: 05 Mar 2013 17:00
End time: 05 Mar 2013 17:30

Update the Complementary Scripts for the Registrars Office Reporting Feature

Fri, 01 Mar 2013 11:09:20 EST

Two scripts will be changed in preparation for the upcoming implementation of SecureReports to assistance in the continuity of services for the Registrar's Office.

Impact On End Users
No impact should be perceived by the Registrar's Office or other users of SendFiles.

Actions Being Taken
Two production scripts will be updated with new connection settings.

Estimated Resolution Time
30 Minutes

Start time: 05 Mar 2013 17:00
End time: 05 Mar 2013 17:30

listserv outage

Tue, 05 Mar 2013 08:31:21 EST

The listserv service has been restarted, the web interface is functional and mail is being processed.

Start time: 04 Mar 2013 19:00
End time: 05 Mar 2013 08:30

listserv outage

Tue, 05 Mar 2013 08:15:38 EST

The listserv service crashed and is being restarted.

Impact On End Users
LIst management via command line or web interface (listserv.uga.edu) is currently unavailable. Mail is being processed, delivery may be delayed until the service is fully functional.

Actions Being Taken
The listserv process has been restarted and troubleshooting is currently underway to determine root cause and resolution.

Estimated Resolution Time
unknown, estimated 1hr

Start time: 04 Mar 2013 19:00
End time: 05 Mar 2013 08:30

GACRC zcluster inaccessible

Mon, 04 Mar 2013 13:15:44 EST

zcluster is back online and users can login now.

Start time: 04 Mar 2013 11:15
End time: 04 Mar 2013 11:45

GACRC zcluster inaccessible

Mon, 04 Mar 2013 12:33:01 EST

The zcluster is still inaccessible and the GACRC staff are diligently working to get it back online.

Start time: 04 Mar 2013 11:15
End time: 04 Mar 2013 11:45

GACRC zcluster inaccessible

Mon, 04 Mar 2013 11:18:49 EST

The zcluster login node is currently inaccessible

Impact On End Users
Users cannot login

Actions Being Taken
GACRC Sysadmins are working on it

Estimated Resolution Time
30 minutes

Start time: 04 Mar 2013 11:15
End time: 04 Mar 2013 11:45

Sendfiles - Security Patch

Sat, 02 Mar 2013 00:24:59 EST

Patch installed successfully. Initial tests passed. If you experience any problems please contact the EITS Help Desk for assistance.

Start time: 02 Mar 2013 00:01
End time: 02 Mar 2013 00:30

Sendfiles - Security Patch

Fri, 01 Mar 2013 14:07:03 EST

Ipswitch DMZ released a security patch for Sendfiles.

Impact On End Users
Brief disruption of service.

Actions Being Taken
Update application level from 7.5.0 to 7.5.1

Estimated Resolution Time
30 minutes.

Start time: 02 Mar 2013 00:01
End time: 02 Mar 2013 00:30

Kronos (mytime.uga.edu) Application/Database upgrade

Sun, 03 Mar 2013 10:29:33 EST

The Kronos MyTime upgrade was completed and the system is online and available for use. While no additional functionality was added, Kronos MyTime now supports Java 7. Please note that Oracle has added additional security to Java 7 and you might notice “prompts” when using it. Also, each web browser interacts with Java differently. If you have issues with your web browser and Kronos, I recommend using the non-Java Alternate Logon (link located on the mytime.uga.edu site) and requesting assistance from your local IT staff. If you have any questions please contact Lynn Mathis (lmathis@uga.edu or 542-6975), or Christy Coddington (ccodding@uga.edu or 542-6971).

Start time: 01 Mar 2013 18:00
End time: 03 Mar 2013 10:30

Kronos (mytime.uga.edu) Application/Database upgrade

Mon, 18 Feb 2013 07:53:53 EST

The system till be taken offline approximately 6pm Friday March 1st and will be returned to service on or before Sunday March 3rd. The application will be upgraded to the version which supports Java 7 and will be moved to an entirely new infrastructure on the back-end.

Impact On End Users
The web application will be unavailable to users during this downtime. No web punches or manager duties will be available. Timeclocks will store all punches locally until the application is returned to service.

Actions Being Taken
The Kronos application will: - Be upgraded to v6.3 - Be migrated to new application servers - Be migrated to a new database platform

Estimated Resolution Time
Expected return to service for the webapp will be sometime Sunday March 3rd after extensive testing. Timeclocks may not be re-enabled until Monday March 4th.

Start time: 01 Mar 2013 18:00
End time: 03 Mar 2013 10:30

Faculty Information Records System (FIRST)

Fri, 01 Mar 2013 09:28:35 EST

Minor UI Changes to FIRST

Impact On End Users
Impact is minimal as it is only user interface changes

Actions Being Taken
1) On the "Initiate a New Faculty Appointment Form", make the "UGA ID*" highlight in yellow. 2) Add below to FIRST login screen IMPORTANT - SSN TO UGA ID CONVERSION: Effective 2/25/13, the FIRST system transitioned from using SSN to UGA ID as the primary identifier for a faculty member. Users must now use a prospective faculty member’s UGA ID to create a new faculty record in the FIRST system. In conjunction with this change, the UGA electronic personnel system also made the transition from SSN to UGA ID on 2/22/13. Business managers were trained on how to search for an existing UGA ID and how to request creation of a UGA ID for a new prospective faculty member. If you do not perform this business role for your unit and need a UGA ID for a prospective faculty member, please work directly with your unit’s business office.

Estimated Resolution Time
1 Hour

Start time: 01 Mar 2013 12:30
End time: 01 Mar 2013 13:30

Bug Fixes to GTA/GLA application

Fri, 01 Mar 2013 09:31:19 EST

Bug Fixes to GTA/GLA application

Impact On End Users
Some functionality of the GTA/GLA application may not be available to users during this time

Actions Being Taken
Bug Fixes to GTA/GLA application

Estimated Resolution Time
2 hours

Start time: 01 Mar 2013 12:00
End time: 01 Mar 2013 14:00

UGA Enterprise SSL VPN Maintenance

Tue, 26 Feb 2013 16:23:58 EST

Maintenance will be performed to facilitate a connection to an external network to support internal equipment.

Impact On End Users
No impact is expected. If you experience issue please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Modifications will be made to facilitate a LAN-to-LAN connection.

Estimated Resolution Time
18:30

Start time: 28 Feb 2013 17:00
End time: 28 Feb 2013 18:30

UGA Instructor of Record Credentialing System (webapps.ais.uga.edu/PSAC)

Wed, 27 Feb 2013 14:07:18 EST

Bug Fixes to GTA/GLA application

Impact On End Users
Some functionality of the GTA/GLA application may not be available to users during this time

Actions Being Taken
The GTA/GLA credentialing application which was moved to production earlier this semester, needs minor bug fixes in the following sections 1. Cross-Listed courses taught by an instructor 2. Return to Refreshed Instructor List” Button

Estimated Resolution Time
1 hour

Start time: 28 Feb 2013 12:01
End time: 28 Feb 2013 13:00

SendFiles AdHoc Plugin for Outlook Version 2.1

Mon, 25 Feb 2013 17:18:38 EST

A new version of the SendFiles AdHoc Plugin for Outlook is now available. Please visit the SendFiles Help Documentation for installation details. http://wiki.eits.uga.edu/help/index.php/SendFiles

Impact On End Users
Users can continue to use the older version and update at their convenience.

Actions Being Taken
A new update has been posted to the UGA FTP website.

Estimated Resolution Time
N/A

Start time: 25 Feb 2013 17:18
End time: 04 Mar 2013 00:00

Disruption of delivery from some email services

Tue, 26 Feb 2013 13:34:46 EST

E-mail tests this morning show successful delivery of e-mail from senders on other Live@EDU and Office 365 tenant domains, Hotmail.com, and Outlook.com to on-premise Exchange server recipients. On-premise and UGAMail Administrators worked for a long period with Microsoft Live@EDU and on-premise and cloud-based message filtering software support engineers to determine the root cause for the rejection messages from senders at the above domains. The investigation determined that a signature for the Cloud Mark Anti-Spam engine, which is a component of the on-premise message filtering software for the on-premise Exchange server (exchange.uga.edu), led to rejection of messages sent from other Microsoft messaging solutions. Sometime last night, the Cloud Mark signature changed and it now allows for the delivery e-mail from the previously rejected senders. Microsoft on-premise and cloud-based message filtering support engineers are continuing to investigate the issue to determine what led to the false positive signature in Cloud Mark, and what changed to resolve the issue.

Start time: 25 Feb 2013 08:30
End time: 25 Feb 2013 12:30

Disruption of delivery from some email services

Mon, 25 Feb 2013 17:58:29 EST

EITS has verified reports of failure to receive email from some external (non UGAMail) email services addressed to On Premise Exchange users. This failure has been reported to Microsoft and is being escalated internally

Impact On End Users
Users of Microsoft cloud email services (Hotmail, live domains other than uga.edu) are not able to send email to On Premise Exchange users. Delivery to live@edu users is not affected, and email from other external services (gmail, yahoo) to On Premise Exchange is also unaffected.

Actions Being Taken
EITS administrators are investigating the issue, and have opened a ticket with Microsoft, which has now been escalated.

Estimated Resolution Time
Unknown

Start time: 25 Feb 2013 08:30
End time: 25 Feb 2013 12:30

PAWS Wireless Maintenance (South Campus and Housing)

Thu, 21 Feb 2013 09:58:37 EST

Maintenance will be performed on the South Campus and Housing PAWS wireless networks.

Impact On End Users
Users on South Campus and in residential housing should expect brief service disruptions during the maintenance window. Extended disruptions are not expected but are possible and could last for approximately two hours.

Actions Being Taken
The wireless controllers in the Boyd Data Center will be replaced with new units.

Estimated Resolution Time
4 Hours

Start time: 23 Feb 2013 00:01
End time: 23 Feb 2013 08:00

eLC restart, midnight - 2 AM

Sat, 23 Feb 2013 01:09:15 EST

eLC has been restarted successfully.

Start time: 23 Feb 2013 00:00
End time: 23 Feb 2013 01:04

eLC restart, midnight - 2 AM

Wed, 20 Feb 2013 18:58:31 EST

Start time: 23 Feb 2013 00:00
End time: 23 Feb 2013 01:04

Emergency Maintenance - Campus Internet Connectivity

Fri, 22 Feb 2013 10:39:38 EST

Maintenance will be performed to replace the edge switch between UGA and SoX. This maintenance is a preventative action in response to the Internet disruption on 02/21.

Impact On End Users
Internet access will be moved to the secondary connection. Most users can expect two brief (5 min) disruptions to Internet connectivity ("external to internal" as well as "internal to external" communications) during the maintenance window while pathways are moved. Enterprise SSL VPN users and UGA to GHSU communications will experience approximately 30 minutes of disruption.

Actions Being Taken
The layer 2 switch connection UGA to SoX will be replaced.

Estimated Resolution Time
01:00

Start time: 23 Feb 2013 00:00
End time: 23 Feb 2013 01:00

Boyd building edge maintenance

Fri, 15 Feb 2013 13:58:08 EST

The Boyd building edge router/MDF will be migrated into a new rack.

Impact On End Users
Users inside the Boyd building may not be able to access campus or Internet resources during the maintenance window. External users may not be able at access resources inside the Boyd building network. Disruptions will be intermittent throughout the maintenance window and may be brief or extended. This maintenance will not affect Boyd Datacenter communications.

Actions Being Taken
The Boyd building edge router/MDF will be migrated into a new rack.

Estimated Resolution Time
2013-02-23 08:00

Start time: 23 Feb 2013 00:00
End time: 23 Feb 2013 08:00

UGA Enterprise SSL VPN Maintenance

Fri, 15 Feb 2013 14:00:34 EST

The Enterprise SSL VPN Server will be migrated into a new rack.

Impact On End Users
Users may experience brief or extended disruption accessing the Enterprise SSL VPN during the maintenance window.

Actions Being Taken
The Enterprise SSL VPN Server will be migrated into a new rack.

Estimated Resolution Time
2013-02-23 08:00

Start time: 23 Feb 2013 00:00
End time: 23 Feb 2013 08:00

FIRST System Downtime/Upgrade

Fri, 22 Feb 2013 16:31:57 EST

The FIRST (Faculty Information Records SysTem) will be unavailable for logins between 5pm Friday, February 22 and 8am Monday February 25 while the system is migrated to an updated platform that will enable reduced processing of sensitive data.

Impact On End Users
End users will be unable to log in to the system between 5pm on 2/22 and 8am on 2/25

Actions Being Taken
Migration of functionality to updated code base and database platform

Estimated Resolution Time
2 days

Start time: 22 Feb 2013 17:00
End time: 25 Feb 2013 08:00

UGA Campus Internet disruption

Thu, 21 Feb 2013 14:16:15 EST

At approximately 14:04 Network Engineering observed a disruption to edge communications. The disruption lasted for approximately 5 mins.

Impact On End Users
Access to internal and external services through the Campus edge would have experienced disruption to service.

Actions Being Taken
Network Engineering is currently investigating the issue.

Estimated Resolution Time
14:09

Start time: 21 Feb 2013 14:04
End time: 21 Feb 2013 14:09

MyWeb/MyDrive outage Wed morning

Wed, 20 Feb 2013 08:13:21 EST

The MyWeb/MyDrive file hosting and personal web page service was down from 5:17 to 5:43am Wed morning. The system is now functional.

Impact On End Users
Users would not have been able to access their MyDrive files or any MyWeb personal web pages ("yourmyid.myweb.uga.edu") during this outage.

Actions Being Taken
The affected backend server was restarted, and the front end web server NFS mounts of that content were re-established.

Estimated Resolution Time
The service was restored by 5:43am.

Start time: 20 Feb 2013 05:17
End time: 20 Feb 2013 05:43

Relocation of GACRCs Thumper rack

Wed, 13 Feb 2013 11:04:15 EST

This action will relocate the GACRC Thumper storage rack within Boyd machine room.

Impact On End Users
No service for the duration of the move. Clients will be notified by GACRC staff prior to the outage.

Actions Being Taken
power down, remove from rack, move to new rack, power up, verify moved systems, bring systems back on-line

Estimated Resolution Time
1 hour

Start time: 19 Feb 2013 17:00
End time: 19 Feb 2013 18:00

Removing SSN/PIN option from OASIS login page

Sun, 17 Feb 2013 03:19:22 EST

Maintenance completed successfully.

Start time: 17 Feb 2013 00:05
End time: 17 Feb 2013 03:05

MyUGA Portal Maintenance (my.uga.edu)

Wed, 13 Feb 2013 10:32:59 EST

Updating the single sign on code for OASIS and Degree works

Impact On End Users
We are planning to update all four systems at once during the normal OASIS downtime window, so disruption to users should be minimal.

Actions Being Taken
1) Updating the single sign-on code for OASIS 2) Degree work SSO null value fix

Estimated Resolution Time
3 Hours

Start time: 17 Feb 2013 00:05
End time: 17 Feb 2013 03:00

Removing SSN/PIN option from OASIS login page

Thu, 07 Feb 2013 11:42:07 EST

The SSN/PIN option will be removed from the OASIS login page.

Impact On End Users
Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal OASIS downtime of 12am - 7am.

Actions Being Taken
Portal access to OASIS will be done via MyID / Password. UGAID will be passed into the system rather than SSN. Additionally, the SSN/PIN option will be removed from the OASIS login page.

Estimated Resolution Time
3 hours

Start time: 17 Feb 2013 00:05
End time: 17 Feb 2013 03:05

DegreeWorks Emergency Maintenance

Sat, 16 Feb 2013 02:38:22 EST

DegreeWorks Maintenance completed successfully.

Start time: 16 Feb 2013 02:00
End time: 16 Feb 2013 05:00

DegreeWorks Emergency Maintenance

Wed, 13 Feb 2013 17:11:46 EST

Emergency maintenance will be applied to the DegreeWorks application. This will include fixes developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators might not be able to view, edit or report on academic degree requirements or degree completion status between 2am - 5am on Saturday, February 16th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am - 7am.

Actions Being Taken
EITS personnel will update files on the Degree Works web server.

Estimated Resolution Time
1 hour

Start time: 16 Feb 2013 02:00
End time: 16 Feb 2013 05:00

Windows Server OS Patching

Sat, 16 Feb 2013 03:13:10 EST

Windows patching has been completed successfully. Please report any problems to the EITS help desk.

Start time: 15 Feb 2013 22:00
End time: 16 Feb 2013 03:13

Windows Server OS Patching

Wed, 13 Feb 2013 13:05:27 EST

EITS personnel will be applying Microsoft OS patches from Friday 10:00 pm until Saturday 10:00 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 06:00am, most downtimes have been completed by 3:00am in the past

Start time: 15 Feb 2013 22:00
End time: 16 Feb 2013 03:13

Identity Management System Maintenance

Fri, 15 Feb 2013 22:51:36 EST

This maintenance has been completed.

Start time: 15 Feb 2013 22:00
End time: 15 Feb 2013 23:00

Identity Management System Maintenance

Wed, 13 Feb 2013 09:40:29 EST

Additional servers in the IDM system will receive directory services patches in support of the ongoing Banner implementation.

Impact On End Users
This maintenance affects servers that host IDM tools, account maintenance and password changes available at eits.uga.edu/IDM and idm.uga.edu. Users should expect occasional, possibly prolonged outages of these sites during the maintenance period.

Actions Being Taken
The remaining servers in the IDM system will be upgraded from eDirectory 8.8.5 to 8.8.6

Estimated Resolution Time
2013-02-16 02:30

Start time: 15 Feb 2013 22:00
End time: 15 Feb 2013 23:00

GACRC Website Migration

Fri, 15 Feb 2013 10:14:35 EST

The GACRC website will be upgraded at 5pm today. No downtime is expected

Impact On End Users
A small chance of disruption during the migration.

Actions Being Taken
An .htaccess file will be removed, pointing the primary URL to the new website.

Estimated Resolution Time
30 minutes

Start time: 15 Feb 2013 17:00
End time: 15 Feb 2013 17:30

UGA Instructor of Record Credentialing System (webapps.ais.uga.edu/PSAC)

Fri, 15 Feb 2013 09:12:19 EST

Minor changes to GTA/GLA application

Impact On End Users
Some functionality of the GTA/GLA application may not be available to users during this time

Actions Being Taken
Working on bug fix

Estimated Resolution Time
5 hours

Start time: 15 Feb 2013 12:00
End time: 15 Feb 2013 17:00

Directory services restart

Thu, 14 Feb 2013 21:37:03 EST

This maintenance has been completed.

Start time: 14 Feb 2013 21:00
End time: 14 Feb 2013 21:37

Directory services restart

Thu, 14 Feb 2013 17:10:11 EST

Directory services will be restarted on two servers in the IDM systems to enforced new memory parameters.

Impact On End Users
None expected

Actions Being Taken
Edirectory will be restarted on idm3 and idm5.

Estimated Resolution Time
10:00 pm

Start time: 14 Feb 2013 21:00
End time: 14 Feb 2013 21:37

UGA Instructor of Record Credentialing System(webapps.ais.uga.edu/PSAC)

Wed, 13 Feb 2013 10:42:01 EST

Minor changes to GTA/GLA application

Impact On End Users
Impact of move should be minimal since it will take place outside of normal working hours.

Actions Being Taken
The GTA/GLA credentialing application needs some small changes to its UI and minor bug fixes, as was realized from client feedback. 1. Show the refreshed screen when a person hits the back button and add a button "Return to Refreshed Instructor List" 2. Display only courses completed prior to current term 3. Bug Fix: If an IOR has both GTA and GLA title, insert credential with title as GTA

Estimated Resolution Time
2 Hours

Start time: 14 Feb 2013 17:01
End time: 14 Feb 2013 19:01

Remedy Maintenance Feb 13

Wed, 13 Feb 2013 23:46:55 EST

Remedy maintenance has been completed. If you experience any issues with the Remedy service, please contact the EITS Help Desk at 706-542-3106.

Start time: 13 Feb 2013 22:00
End time: 14 Feb 2013 00:00

Remedy Maintenance Feb 13

Wed, 13 Feb 2013 17:05:40 EST

The Remedy System will undergo maintenance tonight, Wednesday, February 13, from 10 pm - midnight.

Impact On End Users
User sessions may be disrupted. Users connected via the web will need to log in again.

Actions Being Taken
A configuration change will be made to accommodate an EITS application on Remedy. The Remedy service will be restarted.

Estimated Resolution Time
up to 2 hours

Start time: 13 Feb 2013 22:00
End time: 14 Feb 2013 00:00

Identity Management System Maintenance

Wed, 13 Feb 2013 19:22:41 EST

This maintenance has been completed successfully. We updated three of the six systems. The last three will be updated during the maintenance scheduled for Friday 15 February 2013.

Start time: 13 Feb 2013 17:30
End time: 13 Feb 2013 19:20

Identity Management System Maintenance

Wed, 13 Feb 2013 09:35:30 EST

Servers in the IDM system will receive directory services patches in support of the ongoing Banner implementation.

Impact On End Users
No service impact is anticipated. Patches are being applied only in the IDM system and not in the campus LDAP (EDS) or eDirectory (UGA Tree) instances.

Actions Being Taken
Several servers in the IDM system will be upgraded from eDirectory 8.8.5 to 8.8.6

Estimated Resolution Time
2013-02-13 19:30

Start time: 13 Feb 2013 17:30
End time: 13 Feb 2013 19:20

ASG Network Maintenance

Tue, 12 Feb 2013 12:23:27 EST

A minor maintenance will be performed on the ASG network to correct an issue with a physical link.

Impact On End Users
No impact is expected. ASG programmers will assist with testing following the maintenance window.

Actions Being Taken
A legacy link will be removed.

Estimated Resolution Time
17:30

Start time: 12 Feb 2013 17:15
End time: 12 Feb 2013 17:30

Sporadic Telephone Outages at Botanical Gardens

Tue, 12 Feb 2013 13:49:30 EST

The Telephony issues at Botanical Gardens have been Resolved. The root cause was found to be a faulty digital card.

Start time: 12 Feb 2013 12:34
End time: 12 Feb 2013 13:45

Sporadic Telephone Outages at Botanical Gardens

Tue, 12 Feb 2013 12:42:09 EST

The Telephone Services team is currently working to troubleshoot problems with telephones at the Botanical Gardens. The problem seems to be related to the gateway that serves the building and technicians are working diligently to identify the root cause of the problem.

Impact On End Users
Expect sporadic outages and dropped calls

Actions Being Taken
Technicians are on-site trying to identify a resolution

Estimated Resolution Time
There is no estimated time of repair

Start time: 12 Feb 2013 12:34
End time: 12 Feb 2013 13:45

eLC maintenance restart 2-9-2013

Sat, 09 Feb 2013 01:15:45 EST

The e-Learning Commons maintenance has been completed and the system returned to service

Start time: 09 Feb 2013 00:01
End time: 09 Feb 2013 01:16

eLC maintenance restart 2-9-2013

Tue, 05 Feb 2013 11:14:59 EST

The e-Learning Commons web cluster will be restarted at 12:01AM Saturday, 02/09/2013.

Impact On End Users
User will be unable to access eLC while the system is being restarted.

Actions Being Taken
In order to maintain system stability a biweekly restart of the eLC web application servers will be performed.

Estimated Resolution Time
Typically 1.5 hrs, maintenance announced for midnight-3am Saturday.

Start time: 09 Feb 2013 00:01
End time: 09 Feb 2013 01:16

GACRC Web Site Disruption

Fri, 08 Feb 2013 13:16:52 EST

The GACRC website will be unavailable for 30 minutes this evening

Impact On End Users
Can't access the web site

Actions Being Taken
Moving the backend storage unit to a new location in Boyd 191

Estimated Resolution Time
30 Minutes

Start time: 08 Feb 2013 17:05
End time: 08 Feb 2013 17:35

Myweb/mydrive unavailable

Fri, 08 Feb 2013 23:57:24 EST

The NFS mount of the content on the Novell NetStorage system (MyDrive) by the web front ends (MyWeb) was re-established at approximately 2pm on 2-8-2013. The MyWeb/MyDrive system was restored to service at that time.

Start time: 08 Feb 2013 13:46
End time: 08 Feb 2013 14:00

Myweb/mydrive unavailable

Fri, 08 Feb 2013 13:56:39 EST

The MyWeb/MyDrive personal web page service (http://wiki.eits.uga.edu/help/index.php/MyDrive/MyWeb) is experiencing intermittent connection errors.

Impact On End Users
Personal web pages and file upload/management will be unavailable until this issue is resolved.

Actions Being Taken
EITS Server Engineering staff are working to restore the service to full functionality.

Estimated Resolution Time
Unknown, estimated at 1hr

Start time: 08 Feb 2013 13:46
End time: 08 Feb 2013 14:00

HSC Telephony Disruption

Fri, 08 Feb 2013 11:04:19 EST

Due to the reported network outage at HSC Telephony Services will be disrupted

Impact On End Users
Disruption of Telephony Services

Actions Being Taken
Network and Infrastructure staff are on the way to investigate this issue

Estimated Resolution Time
Unknown

Start time: 08 Feb 2013 10:56
End time: 09 Feb 2013 06:57

HSC Network Outage

Sat, 09 Feb 2013 06:30:03 EST

The repair to the HSC fiber was completed at approximately 5:35. Both networking and telephone service have been verified as being restored to the campus as of this time.

Start time: 08 Feb 2013 10:49
End time: 09 Feb 2013 05:45

HSC Network Outage

Sat, 09 Feb 2013 01:19:34 EST

Parker fiber teams continue to work on the repair of the damaged fiber. Further updates will be forthcoming.

Start time: 08 Feb 2013 10:49
End time: 09 Feb 2013 05:45

HSC Network Outage

Fri, 08 Feb 2013 22:58:11 EST

Parker reported issues with completing repair. New estimate for repair is approximately 24:00.

Start time: 08 Feb 2013 10:49
End time: 09 Feb 2013 05:45

HSC Network Outage

Fri, 08 Feb 2013 18:00:06 EST

Latest estimates from the Parker fiber repair team indicate an expected HSC fiber repair time by approximately 10 pm this evening.

Start time: 08 Feb 2013 10:49
End time: 09 Feb 2013 05:45

HSC Network Outage

Fri, 08 Feb 2013 13:53:49 EST

Parker Fiber has additional repair crews in route. The Parker Fiber crew that is onsite has indicated that the repair will be completed at approximately 6:00 PM today. We will update with more information as it is available.

Start time: 08 Feb 2013 10:49
End time: 09 Feb 2013 05:45

HSC Network Outage

Fri, 08 Feb 2013 11:34:50 EST

We have confirmed that it is a fiber cut. Parker Fiber services is on site and working on fixing the issue.

Start time: 08 Feb 2013 10:49
End time: 09 Feb 2013 05:45

HSC Network Outage

Fri, 08 Feb 2013 11:30:52 EST

We have traced the issue down to issues with the fiber ring connecting the UGA main Campus and the Health Science Campus.

Start time: 08 Feb 2013 10:49
End time: 09 Feb 2013 05:45

HSC Network Outage

Fri, 08 Feb 2013 11:12:21 EST

The Health Science Campus is currently reporting a network outage.

Impact On End Users
Unable to access the campus network or the internet.

Actions Being Taken
Network and Infrastructure staff are on the way to investigate this issue.

Estimated Resolution Time
Unknown

Start time: 08 Feb 2013 10:49
End time: 09 Feb 2013 05:45

Wimba Classroom Service Disruption

Fri, 08 Feb 2013 11:51:59 EST

Wimba Classroom recently experienced a service disruption at their primary data center, beginning at 4:15 am. The issue was resolved by 8:15 am.

Impact On End Users
During the disruption, users were not able to access Wimba Classroom or Wimba archives.

Actions Being Taken
The issue has been resolved by Wimba.

Estimated Resolution Time
The issue has been resolved.

Start time: 08 Feb 2013 04:15
End time: 08 Feb 2013 08:15

Chicopee Telephony Disruption

Thu, 07 Feb 2013 14:32:03 EST

The disruption of service at the UGA Chicopee Complex has been resolved.

Start time: 07 Feb 2013 12:30
End time: 07 Feb 2013 13:30

Chicopee Telephony Disruption

Thu, 07 Feb 2013 12:22:22 EST

Several users served by the Chicopee Telephony Gateway are experiencing disruptions in Service. An emergency reset of the gateway is required.

Impact On End Users
Users will experience a brief disruption of Telephony Services at the Chicopee Complex.

Actions Being Taken
Reset of gateway and possible replacement of cards.

Estimated Resolution Time
1 hour

Start time: 07 Feb 2013 12:30
End time: 07 Feb 2013 13:30

ASG server maintenance

Tue, 05 Feb 2013 21:54:19 EST

The RAID rebuild is slower than expected and will require extending this maintenance period until 8am Wednesday.

Start time: 05 Feb 2013 17:00
End time: 06 Feb 2013 08:00

ASG server maintenance

Tue, 05 Feb 2013 16:11:05 EST

EITS will be replacing a failed drive in the database server hosting the WCD and several other ASG applications.

Impact On End Users
No impact is impacted, other than possible server restart during this period.

Actions Being Taken
Failed HD will be replaced, RAID array will rebuild.

Estimated Resolution Time
Maintenance: 2hr; RAID rebuild: overnight

Start time: 05 Feb 2013 17:00
End time: 06 Feb 2013 08:00

WCD Approval System

Tue, 05 Feb 2013 14:00:08 EST

It appeared that the VMWare ESX server had become unresponsive which resulted in the WCD system unavailable. After restarting the ESX server, the WCD Approval system has been restored, and all functions work properly.

Start time: 05 Feb 2013 11:04
End time: 05 Feb 2013 13:20

WCD Approval System

Tue, 05 Feb 2013 11:10:08 EST

WCD Approval System (https://asg.citp.uga.edu/wcdapprovalsystem/index.php) is currently down.

Impact On End Users
Users are unable to access to the WCD Approval system.

Actions Being Taken
EITS technicians have been informed and will look into the issue.

Estimated Resolution Time
Currently unknown but will be updated as the information get available.

Start time: 05 Feb 2013 11:04
End time: 05 Feb 2013 13:20

Campus Internet Connectivity Maintenance

Fri, 01 Feb 2013 15:57:37 EST

Title updated to reflect Campus level maintenance.

Start time: 03 Feb 2013 02:00
End time: 03 Feb 2013 06:00

Campus Internet Connectivity Maintenance

Fri, 01 Feb 2013 15:56:17 EST

Code upgrades will be applied to the Primary Internet firewall and Datacenter Firewalls to address a high impact vulnerability . SoX will also perform code upgrades on upstream routers during this maintenance window.

Impact On End Users
Network Engineering expects that users will experience several 5 to 15 minute disruptions to Internet and Datacenter services. Users can expect complete disruption accessing Internet services, as well as brief periods where some specific resources may be unavailable. If you experience issue outside of the maintenance window please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Network Engineering will apply updates to the primary Internet firewall and the Datacenter Firewalls. SoX will apply code upgrades to the Atlanta, Nashville, and Dallas routers.

Estimated Resolution Time
Network Engineering expects to be completed by 04:30, but reserves the entire maintenance window.

Start time: 03 Feb 2013 02:00
End time: 03 Feb 2013 06:00

PAWS Wireless Maintenance

Fri, 01 Feb 2013 16:24:03 EST

Maintenance will be performed on PAWS Wireless network equipment.

Impact On End Users
We do not expect any user impact, however during the maintenance there could be an increased risk of disruption to wireless connectivity. If you experience any disruption that extends beyond the scheduled network maintenance please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Additional wireless network controllers are being added to the system.

Estimated Resolution Time
6 hours

Start time: 02 Feb 2013 00:00
End time: 02 Feb 2013 06:00

Coverdell Telephony disruption due to Network maintenance

Fri, 01 Feb 2013 08:19:28 EST

Network Engineering has identified an issue that is creating network disruption to some users/services in the Coverdell Building

Impact On End Users
Brief telephony interruptions are possible during this maintenance window

Actions Being Taken
Maintenance will be performed to update the routing pathways to the Coverdell building

Estimated Resolution Time
18:15

Start time: 01 Feb 2013 17:15
End time: 01 Feb 2013 18:15

Coverdell Building Core Router Maintenace

Thu, 31 Jan 2013 16:13:56 EST

Network Engineering has identified an issue that is creating network disruption to some users/services in the Coverdell Building.

Impact On End Users
A single brief disruption (less than 1 min) is expected, however, Coverdell users may experience multiple 5 to 10 minutes disruptions during the maintenance window.

Actions Being Taken
Maintenance will be performed to update the routing pathways to the Coverdell building.

Estimated Resolution Time
18:15

Start time: 01 Feb 2013 17:15
End time: 01 Feb 2013 18:15

Internet Connectivity Disruption

Fri, 01 Feb 2013 10:53:43 EST

Microsoft mail is currently accessible. Status.live.com is accessible and reporting normal operations. Network Engineering will continue to investigate and monitor.

Start time: 01 Feb 2013 09:30
End time: 01 Feb 2013 10:53

Internet Connectivity Disruption

Fri, 01 Feb 2013 10:10:41 EST

Further troubleshooting indicates that Microsoft sites may be experiencing problems globally. Status.live.com is inaccessible from campus or external locations. Social media sites are globally posting issues accessing Microsoft mail.

Start time: 01 Feb 2013 09:30
End time: 01 Feb 2013 10:53

Internet Connectivity Disruption

Fri, 01 Feb 2013 09:47:09 EST

Network Engineering has received reports that users are unable to access web resources, including webmail. This issue may be related to an upstream I2/TRCPS maintenance that was performed from 05:00 to 07:00 this morning.

Impact On End Users
Users may be unable to access some web resources.

Actions Being Taken
Network Engineering is currently investigating the issue.

Estimated Resolution Time
No ERT at this time.

Start time: 01 Feb 2013 09:30
End time: 01 Feb 2013 10:53

UGAMail is Currently Not Accessible

Fri, 01 Feb 2013 13:37:37 EST

Microsoft reports that the issue with connecting to UGAMail has been resolved. There have been no new reports from customers in the EITS Help Desk. Microsoft provided the following closure summary for the incident: At 9:55 AM on 2/1/2013, a Microsoft wide networking issue caused customers to encounter errors when accessing their email via OWA (Outlook Web App). The problem affected customers worldwide. Microsoft engineers identified the root cause of the issue and put a temporary mitigation in place. The issue was successfully resolved at 11:37 AM on 2/1/2013. EITS has requested a copy of the post-incident report when it is available.

Start time: 01 Feb 2013 09:13
End time: 01 Feb 2013 13:00

UGAMail is Currently Not Accessible

Fri, 01 Feb 2013 10:51:36 EST

Services are slowly starting to come back online. EITS will continue to monitor the situation until service is fully restored. A post mortem will be posted once the root cause is known.

Start time: 01 Feb 2013 09:13
End time: 01 Feb 2013 13:00

UGAMail is Currently Not Accessible

Fri, 01 Feb 2013 10:17:26 EST

This is a worldwide outage for Microsoft spanning from the UK to the North Americas data centers. This issue has been reported to their Operation team, the Operation team is engaged, reviewing the situation, and investigating. More information will be posted here when available.

Start time: 01 Feb 2013 09:13
End time: 01 Feb 2013 13:00

UGAMail is Currently Not Accessible

Fri, 01 Feb 2013 09:18:02 EST

UGAMail is currently not accessible via the web (ugamail.uga.edu or outlook.com) or via thick clients such as Outlook 2010 or mobile devices.

Impact On End Users
Some UGAMail users cannot currently access their email.

Actions Being Taken
UGA Technicians are working with Microsoft to identify and correct the issue.

Estimated Resolution Time
Currently unknown.

Start time: 01 Feb 2013 09:13
End time: 01 Feb 2013 13:00

Sendfiles slow logins

Thu, 31 Jan 2013 15:21:02 EST

This issue has been resolved. The login delay was caused by connectivity issues between the sendfiles server and the primary AD domain controller that sendfiles was configured to use, and it has now been configured to use a different DC. Investigation into the DC connectivity issues (limited to that one DC) will continue.

Start time: 31 Jan 2013 11:29
End time: 31 Jan 2013 12:10

Sendfiles slow logins

Thu, 31 Jan 2013 11:32:57 EST

EITS has confirmed reports that some users of the sendfiles service are experiencing slow logins.

Impact On End Users
Testing indicates that a subset of those using the Sendfiles service are experience slow logins, on the order of a minute or more, while other users are able to login quickly. Once the user logs in all application features function normally.

Actions Being Taken
EITS administrators are testing and monitoring the service to diagnose the issue and identify actions to resolve the issue.

Estimated Resolution Time
unknown at this time

Start time: 31 Jan 2013 11:29
End time: 31 Jan 2013 12:10

Password change disruption

Thu, 31 Jan 2013 11:01:19 EST

This is resolved; all pending password changes have been made in Active Directory and in UGAMail. Although the root cause is not precisely known, it appears that the process that logs inbound connection information from the MyID system into Active Directory was interfering with the process that listens for the connection. When logging was suspended, normal communication resumed and the queued changes were immediately applied in Active Directory.

Start time: 31 Jan 2013 10:38
End time: 31 Jan 2013 11:01

Password change disruption

Thu, 31 Jan 2013 10:41:29 EST

The process that propagates password changes into Active Directory and UGAMail is experiencing difficulties.

Impact On End Users
Newly executed password changes will not be sent to the MSMYID Active Directory system or to UGAMail. Users can still access those services using the previous password.

Actions Being Taken
EITS personell are investigating and will take corrective action

Estimated Resolution Time
1 hour.

Start time: 31 Jan 2013 10:38
End time: 31 Jan 2013 11:01

GPW fiber maintenance - GSHU connectivity

Thu, 24 Jan 2013 09:48:18 EST

GPW has scheduled a maintenance window to replace a section of fiber between LaGrange and Newnan.

Impact On End Users
Some users may experience extended disruption while attempting to access GHSU resources.

Actions Being Taken
GPW will replace a section of fiber between LaGrange and Newnan.

Estimated Resolution Time
07:00

Start time: 30 Jan 2013 23:00
End time: 31 Jan 2013 07:00

ElementK Is Currently Not Accessible

Tue, 29 Jan 2013 10:55:17 EST

Access to ElementK via MyUGA has been restored. EITS technicians were able to work with ElementK support to determine the issue and correct the root cause. If you are still experiencing issues utilizing ElementK, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 29 Jan 2013 10:13
End time: 29 Jan 2013 10:55

ElementK Is Currently Not Accessible

Tue, 29 Jan 2013 10:16:29 EST

ElementK is currently not accessible via the MyUGA portal.

Impact On End Users
Users are currently unable to access ElementK.

Actions Being Taken
EITS personnel are working diligently to troubleshoot and remedy this issue.

Estimated Resolution Time
Currently unknown.

Start time: 29 Jan 2013 10:13
End time: 29 Jan 2013 10:55

IMS Regions Unavailable

Sun, 27 Jan 2013 10:36:12 EST

Production IMS regions were not started after the IPL this morning. The problem has been resolved. If you experience any issues, please call the help desk.

Impact On End Users
IMS related applications and users could not access IMS.

Actions Being Taken
Started production IMS Regions

Estimated Resolution Time
Problem is Resolved

Start time: 27 Jan 2013 07:01
End time: 27 Jan 2013 10:00

HR/Payroll Database Maintenance

Tue, 22 Jan 2013 10:30:41 EST

Maintenance will be performed on the root HR/Payroll DB2 database table.

Impact On End Users
The root HR/Payroll DB2 database table and associated database views will be unavailable during the maintenance period. Applications will be unable to perform operations that rely on the table or associated views.

Actions Being Taken
Maintenance will be performed on the root HR/Payroll DB2 database table to support timely updates to the UGAID column.

Estimated Resolution Time
5 hours

Start time: 27 Jan 2013 02:00
End time: 27 Jan 2013 07:00

Mainframe maintenance

Tue, 22 Jan 2013 11:08:12 EST

Start time: 27 Jan 2013 00:30
End time: 27 Jan 2013 05:30

Upgrade SendFiles to New Software Release

Tue, 22 Jan 2013 12:03:47 EST

The SendFiles Service is currently running on MoveIT DMZ 7.1.04. IPSwitch (the vendor) released version 7.5 in December. This release fixes numerous software bugs and enhances the security features of the product.

Impact On End Users
Users may be unable to access SendFiles intermittently during the upgrade period.

Actions Being Taken
The service will be upgraded to the latest software release.

Estimated Resolution Time
5 hours

Start time: 27 Jan 2013 00:00
End time: 27 Jan 2013 00:50

Pharmacy Coursework System

Mon, 28 Jan 2013 15:42:52 EST

The Pharmacy Coursework system (https://pharmacy.webapps.uga.edu) has been restored properly.

Start time: 26 Jan 2013 10:40
End time: 28 Jan 2013 13:00

Pharmacy Coursework System

Sat, 26 Jan 2013 10:54:50 EST

The Pharmacy Coursework system (https://pharmacy.webapps.uga.edu) is currently down. The website of the College of Pharmacy (http://www.rx.uga.edu/) is working properly and not impacted by the incident.

Impact On End Users
Users of the service are unable to log into the system.

Actions Being Taken
EITS system administrators have been informed the incident and will be working on the remediation.

Estimated Resolution Time
Currently unknown. It will be updated as soon as the information becomes available.

Start time: 26 Jan 2013 10:40
End time: 28 Jan 2013 13:00

eLC maintenance restart 1-26-2013, 1-4AM

Sat, 26 Jan 2013 01:47:08 EST

eLC has been restarted successfully. The application was available at 01:45

Start time: 26 Jan 2013 01:00
End time: 26 Jan 2013 01:45

eLC maintenance restart 1-26-2013, 1-4AM

Fri, 25 Jan 2013 11:45:28 EST

The e-Learning Commons web cluster will be restarted at 01:00AM 01/26/2013.

Impact On End Users
User will be unable to access eLC while the system is being restarted.

Actions Being Taken
Restarting eLC web application servers.

Estimated Resolution Time
Typically 1.5 hrs, maintenance announced for 1-4am.

Start time: 26 Jan 2013 01:00
End time: 26 Jan 2013 01:45

Datacenter switch maintenance

Fri, 25 Jan 2013 16:48:28 EST

Minor maintenance will be performed to replace a failed link between two datacenter switches.

Impact On End Users
No impact is expected. If you experience issue attempting to access Datacenter services please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Connection will be migrated to a new fiber pathway and optics will be replaced.

Estimated Resolution Time
18:00

Start time: 25 Jan 2013 17:15
End time: 25 Jan 2013 18:00

UGA Network Maintenance

Fri, 25 Jan 2013 16:08:50 EST

Updating operational rules.

Impact On End Users
None expected.

Actions Being Taken
Updating operational rules.

Estimated Resolution Time
60 minutes.

Start time: 25 Jan 2013 17:00
End time: 25 Jan 2013 18:00

Listserv Website (listserv.uga.edu)

Fri, 25 Jan 2013 16:10:02 EST

The listserv service was restarted successfully. Users can now log into the Listserv Website.

Start time: 25 Jan 2013 15:47
End time: 25 Jan 2013 16:05

Listserv Website (listserv.uga.edu)

Fri, 25 Jan 2013 15:48:01 EST

Users are currently unable to log into the listserv.uga.edu web site to manage lists or browse list archives.

Impact On End Users
Email is being delivered to list subscribers. Users cannot log into the web interface. Users are receiving an 'Internal Server Error' when trying to log into the web site.

Actions Being Taken
EITS System Engineering staff are restarting the listserv service. All mail will be queued during this restart.

Estimated Resolution Time
1 hour

Start time: 25 Jan 2013 15:47
End time: 25 Jan 2013 16:05

DegreeWorks

Tue, 22 Jan 2013 15:14:01 EST

DegreeWorks is now available.

Start time: 22 Jan 2013 14:30
End time: 22 Jan 2013 15:13

DegreeWorks

Tue, 22 Jan 2013 14:37:32 EST

DegreeWorks is currently unavailable. EITS personnel are working to determine and correct the issue.

Impact On End Users
Students, advisors and administrators are unable to view, edit or report on academic degree requirements or degree completion status.

Actions Being Taken
EITS personnel working to find and correct the problem.

Estimated Resolution Time
No current estimated resolution time.

Start time: 22 Jan 2013 14:30
End time: 22 Jan 2013 15:13

Degree Works Maintenance

Sat, 19 Jan 2013 02:32:51 EST

Maintenance completed successfully.

Start time: 19 Jan 2013 02:00
End time: 19 Jan 2013 05:00

Degree Works Maintenance

Sat, 19 Jan 2013 02:32:09 EST

Start time: 19 Jan 2013 02:00
End time: 19 Jan 2013 05:00

Degree Works Maintenance

Thu, 17 Jan 2013 09:55:39 EST

Routine maintenance will be applied to the Degree Works web application. This will include modifications developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2am - 5am on Saturday, January 19th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am - 7am.

Actions Being Taken
EITS personnel will update files on the Degree Works web server.

Estimated Resolution Time
5am on January 19th

Start time: 19 Jan 2013 02:00
End time: 19 Jan 2013 05:00

MyUGA Portal Maintenance (my.uga.edu)

Wed, 16 Jan 2013 08:29:42 EST

Portal code is being updated. Updating the single sign-on code for Degreeworks, faculty staff self-service, Element K

Impact On End Users
We don't expect any disruption of service. We are planning on rolling update and hence impact of move should be minimal

Actions Being Taken
Updating the single sign-on code for Degreeworks, faculty staff self-service and Element K

Estimated Resolution Time
3 hours

Start time: 16 Jan 2013 17:01
End time: 16 Jan 2013 20:01

UGA Conference Bridge Disruption

Tue, 15 Jan 2013 09:16:30 EST

The UGA Conference Bridge is experiencing sporadic disruptions of service.

Impact On End Users
End users are at times being dropped from calls or unable to set up the service.

Actions Being Taken
Telephone Services has provided Directory Assistance with two conference numbers that may be used temporarily. Telephone Services has created and escalated a service ticket with Avaya. Telephone Service's staff are monitoring the system and working to keep the system functioning properly until Avaya can resolve the issue.

Estimated Resolution Time
No Current Estimated Resolution Time

Start time: 15 Jan 2013 09:13
End time: 01 Feb 2013 08:43

IDM Maintenance

Mon, 14 Jan 2013 23:43:06 EST

Maintenance complete.

Start time: 14 Jan 2013 23:00
End time: 14 Jan 2013 23:40

IDM Maintenance

Mon, 14 Jan 2013 15:02:08 EST

At 11:00 2013-01-14 administrators will restart the IDM instance located at http:/eits.uga.edu/IDM to enforce new memory parameters for the application server.

Impact On End Users
During the maintenance timeframe, MyID password changes and new account requests will be unavailable. Anticipated downtime is 30 minutes or less.

Actions Being Taken
Application server restart with new memory settings.

Estimated Resolution Time
11:30 PM

Start time: 14 Jan 2013 23:00
End time: 14 Jan 2013 23:40

DNS outage

Sat, 12 Jan 2013 12:40:29 EST

Due to a power failure in the USG Daniels Bridge data center, authoritative external DNS for UGA was nonfunctional from approximately 1:20am to 5:30 today. The three caching name servers on the UGA campus were unaffected, but name resolution needed to reach UGA resources from off campus failed during this time. The initial outage was caused by loss of power in the data center at about 1:20AM. Power was restored around 3:30AM, but the DNS3 VM was mistakenly configured not to power up after host system reboot, so it was nonfunctional until it was manually started at 5:32AM. The system has been reconfigured to reboot after power loss.

Impact On End Users
Users not on the UGA campus were not able to resolve names in the UGA namespace during this period.

Actions Being Taken
Once the situation was diagnosed the VM was started, which restored the service

Estimated Resolution Time
resolved at 5:32am, 1-12-2013

Start time: 12 Jan 2013 01:20
End time: 12 Jan 2013 05:32

UGA Website intermittent outage

Fri, 25 Jan 2013 06:14:25 EST

No incidents have been experienced since January 12.

Start time: 12 Jan 2013 00:05
End time: 25 Jan 2013 06:12

UGA Website intermittent outage

Sat, 12 Jan 2013 10:09:30 EST

Starting at 12:04 this morning the core web hosting service (hosting www.uga.edu and several other administrative information sites) was subjected to extremely high load, suspected to be an automated DDOS attack, which causes intermittent performance issues. These attacks are coming in waves that create unusually heavy load on one or more front end web servers, which can result in too many connections to the backend content database. EITS personnel are working to resolve the issue.

Impact On End Users
Isolated attacks on single front end nodes cause little user impact. When the attack volume becomes high enough to overwhelm the database server the www.uga.edu web page is no longer displayed, replaced with a database error message.

Actions Being Taken
EITS technicians are analyzing the logs to determine what can be done to prevent this abuse.

Estimated Resolution Time
unknown, will update by 10am 1-12-2013

Start time: 12 Jan 2013 00:05
End time: 25 Jan 2013 06:12

UGA Website intermittent outage

Sat, 12 Jan 2013 10:08:07 EST

Issue is still under investigation, no attacks have been seen since 8:48am, web site is functional and has been since 8:24am. Estimated total outage due to these attacks 18m11s since 12:00 AM 1-12-2013.

Start time: 12 Jan 2013 00:05
End time: 25 Jan 2013 06:12

PAWS Wireless Maintenance (Health Sciences Campus)

Wed, 09 Jan 2013 10:41:34 EST

Maintenance will be performed on the HSC PAWS wireless network.

Impact On End Users
Users at HSC should expect brief service disruptions during the maintenance window.

Actions Being Taken
The web authentication page security certificate will be updated.

Estimated Resolution Time
1 hour

Start time: 12 Jan 2013 00:01
End time: 12 Jan 2013 01:00

eLC Maintenance Restart -01/12/2013 Midnight - 3AM

Sat, 12 Jan 2013 00:30:46 EST

eLC has been returned to service as of 00:29 EST 01/12/2013.

Start time: 12 Jan 2013 00:00
End time: 12 Jan 2013 03:00

eLC Maintenance Restart -01/12/2013 Midnight - 3AM

Wed, 09 Jan 2013 15:00:49 EST

The e-Learning Commons web cluster will be restarted at 00:01AM 01/12/2013.

Impact On End Users
User will be unable to access eLC while the system is being restarted.

Actions Being Taken
Restarting eLC web application servers

Estimated Resolution Time
01/12/2013 01:30AM

Start time: 12 Jan 2013 00:00
End time: 12 Jan 2013 03:00

Windows Server OS Patching

Sat, 12 Jan 2013 10:00:03 EST

Windows Server Patching has been completed. Please contact the helpdesk@uga.edu or at 706-542-3106 with any questions.

Start time: 11 Jan 2013 22:00
End time: 12 Jan 2013 10:00

Windows Server OS Patching

Wed, 09 Jan 2013 14:43:02 EST

EITS personnel will be applying Microsoft OS patches from Friday 10:00 pm until Saturday 10:00 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 06:00am, most downtimes have been completed by 3:00am in the past

Start time: 11 Jan 2013 22:00
End time: 12 Jan 2013 10:00

Datacenter Firewall and Switch maintenance

Thu, 10 Jan 2013 13:35:48 EST

New Security Zones and VLANs will be configured and distributed through the Datacenter network.

Impact On End Users
No impact is expected. If you experience issue attempting to access Datacenter services please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Configuration changes will be made to facilitate the new security zone on the DC firewalls. Configuration changes will be made to distribute the new security VLAN throughout the DC.

Estimated Resolution Time
20:05

Start time: 11 Jan 2013 17:05
End time: 11 Jan 2013 20:05

Upgrade of the Bomgar Portal Software

Wed, 09 Jan 2013 10:59:11 EST

The Bomgar Portal Software will be updated to version 12.3.2. This will require a staged deployment across the Primary and Backup appliances.

Impact On End Users
The Bomgar Support Service may be unavailable for less than 5 minutes while the Backup appliance becomes the Primary. This will only impact Support Staff of the Bomgar Service, not end users, and this upgrade time has been coordinated with affected personnel. After the update is complete, support staff with the Representative Console installed will be automatically updated at their next login. The vendor is available for support during this upgrade time.

Actions Being Taken
A data sync will occur between the Primary and Backup appliances. After the sync has completed, the partnership will be broken, and the Backup appliance will be updated. The Backup appliance will then become the Primary while the initial Primary is being updated. Once both appliances have been updated, the sync pairing will be re-established.

Estimated Resolution Time
1 Hour

Start time: 11 Jan 2013 17:00
End time: 11 Jan 2013 17:29

Remedy Maintenance Jan 10

Fri, 11 Jan 2013 01:13:22 EST

Remedy was restored to service at 1:11 a.m. Please contact the EITS Help Desk at 706-542-3106 if you experience issues with the Remedy Service.

Start time: 10 Jan 2013 22:00
End time: 11 Jan 2013 01:00

Remedy Maintenance Jan 10

Wed, 09 Jan 2013 11:12:43 EST

Some applications on the the Remedy Service will undergo maintenance on Thursday, Jan 10, from 10:00 p.m. until 1:00 a.m.

Impact On End Users
The service may be restarted a couple of times. Web user sessions in particular will be disrupted, requiring users to log in again.

Actions Being Taken
Updates are being applied to a couple of client applications and EITS ticketing. A script for a web request form will be updated. Reports will be run. The Remedy service will be restarted.

Estimated Resolution Time
3 hours

Start time: 10 Jan 2013 22:00
End time: 11 Jan 2013 01:00

RHN satellite server patching

Thu, 10 Jan 2013 13:50:24 EST

While investigating recurring issues with RHEL patch distribution the vendor made EITS aware of recently released patches that might resolve the issue. Those patches (and others) will be applied during scheduled maintenance.

Impact On End Users
Red Hat systems will be unaffected, but updates, management, etc through the satellite server will be unavailable during this maintenance.

Actions Being Taken
Patches applied and reboot.

Estimated Resolution Time
2 hrs

Start time: 10 Jan 2013 17:01
End time: 10 Jan 2013 19:01

Listserv Website (listserv.uga.edu)

Thu, 10 Jan 2013 17:35:09 EST

Listserv returned to service at 17:15.

Start time: 10 Jan 2013 17:00
End time: 10 Jan 2013 17:15

Listserv Website (listserv.uga.edu)

Thu, 10 Jan 2013 16:48:20 EST

Some users are experiencing issues accessing list headers and posting to a list using the listserv website.

Impact On End Users
Users will not be able to log into the website while the service is down. Mail to lists will be queued and delivered when the service restart is complete.

Actions Being Taken
Restart the listserv service

Estimated Resolution Time
1 hour

Start time: 10 Jan 2013 17:00
End time: 10 Jan 2013 17:15

New Users to ElementK Are Currently Not Subscribed to Training Content

Fri, 11 Jan 2013 12:25:22 EST

This issue has now been resolved. New users to ElementK should now be able to fully utilize the service. Please contact the EITS Help Desk if you need additional assistance with ElementK. helpdesk@uga.edu - (706) 542-3106

Start time: 10 Jan 2013 14:57
End time: 11 Jan 2013 12:25

New Users to ElementK Are Currently Not Subscribed to Training Content

Thu, 10 Jan 2013 15:05:01 EST

New users to ElementK are currently not being assigned a license to access training content.

Impact On End Users
New users when accessing ElementK for the first time will not have any items under the Catalog section of the home page and will not be able to start any new training courses. This issue should not affect any current user of ElementK.

Actions Being Taken
EITS personnel is working with ElementK to clear out stale licensed accounts so that new accounts may have a license assigned to them.

Estimated Resolution Time
Currently unknown. Additional updates will be provided as they become available.

Start time: 10 Jan 2013 14:57
End time: 11 Jan 2013 12:25

Degree Works SSL Certificate Update

Thu, 10 Jan 2013 02:35:08 EST

Maintenance completed successfully.

Start time: 10 Jan 2013 02:00
End time: 10 Jan 2013 02:30

Degree Works SSL Certificate Update

Mon, 07 Jan 2013 16:07:19 EST

The DegreeWorks SSL certificates will be updated on the production and development web servers. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2:00am – 7:00am on Thursday, January 10th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am – 7am.

Actions Being Taken
Old certificate being replaced by new certificate.

Estimated Resolution Time
4am January 10, 2012

Start time: 10 Jan 2013 02:00
End time: 10 Jan 2013 02:30

Mainframe IMS Database

Mon, 07 Jan 2013 19:03:40 EST

The IMS mainframe database was unavailable for about15 minutes. DBAs quickly responded to the error and reloaded the database.

Impact On End Users
Services such as OASIS experienced a brief disruption during that time period.

Actions Being Taken
IMS logs filled up because of heavy usage. DBA staff cleaned logs and reloaded IMS. They will continuing to monitor.

Estimated Resolution Time
The IMS database system should be functioning properly. DBAs will continue to monitor to ensure ongoing functionality.

Start time: 07 Jan 2013 18:10
End time: 07 Jan 2013 18:25

MyID password change disruption

Sun, 06 Jan 2013 19:57:02 EST

This issue has been monitored for the last couple of hours. No other issues have been detected. Password changes are functioning properly.

Start time: 06 Jan 2013 17:21
End time: 06 Jan 2013 19:55

MyID password change disruption

Sun, 06 Jan 2013 17:47:45 EST

A malformed user object caused replication across servers in the IDM system to halt. Since the replica holding the malformed object was on the server that propagates password changes this had impact for all MyID password operations. Systems administrators took corrective action to repair the object and normal password replication resumed. Any password changes made during the disruption were queued for replication and will now propagate to various systems (UGA Mail, etc.) as normal; no end user action is required. This sort of event has historically been associated with new MyID requests, particularly during higher than normal request volumes, and that was the scenario in this case as well.

Start time: 06 Jan 2013 17:21
End time: 06 Jan 2013 19:55

MyID password change disruption

Sun, 06 Jan 2013 17:22:07 EST

Currently a problem exists when trying to change passwords within the MyID system. Users are not able to change passwords on their MyID accounts until the problem is resolved. However they can login to MyID authenticated systems with their current passwords. EITS personnel is looking into the matter.

Impact On End Users
Users are not able to change passwords on existing MyID accounts. Users are able to login to MyID authenticated systems with their existing passwords.

Actions Being Taken
EITS personnel are troubleshooting the issue.

Estimated Resolution Time
2 hours

Start time: 06 Jan 2013 17:21
End time: 06 Jan 2013 19:55

Campus Internet Connectivity Maintenance

Thu, 03 Jan 2013 15:39:59 EST

Emergency maintenance will be performed on the Primary Internet firewall.

Impact On End Users
Users may observe brief disruption to Internet service during the maintenance window.

Actions Being Taken
Maintenance will be performed to exchange hardware.

Estimated Resolution Time
01:00

Start time: 03 Jan 2013 23:00
End time: 04 Jan 2013 01:00

Emergency Maintenance of Telephone Services Voice Mail System

Thu, 03 Jan 2013 18:04:35 EST

The Avaya emergency maintenance on UGA Voice Mail Servers is complete.

Start time: 03 Jan 2013 17:00
End time: 03 Jan 2013 18:30

Emergency Maintenance of Telephone Services Voice Mail System

Thu, 03 Jan 2013 17:11:31 EST

Avaya must perform emergency maintenance on our voice mail servers. The maintenance should last less than 1.5 hours and users might experience sporadic disruptions in service. The maintenance is scheduled from 5:00pm - 6:30pm.

Impact On End Users
The maintenance should last less than 11/2 hours and users might experience sporadic disruptions in service

Actions Being Taken
Systematic reboot of Servers

Estimated Resolution Time
1.5 hours

Start time: 03 Jan 2013 17:00
End time: 03 Jan 2013 18:30

Internet Connectivity Disruption

Thu, 03 Jan 2013 12:15:05 EST

At approximately 12:00 a disruption to Internet connectivity was observed by Network Engineering. Traffic was routed through the secondary pathways and returned to the primary primary at 12:05

Impact On End Users
Users may have observed brief disruption to internet service between 12:00 and 12:05

Actions Being Taken
Network Engineering is currently investigating the issue.

Estimated Resolution Time
12:05

Start time: 03 Jan 2013 12:00
End time: 03 Jan 2013 12:05

eLC restart, midnight - 3 AM

Sat, 29 Dec 2012 01:03:38 EST

The eLC restart was completed and the system returned to service at 1AM, 12-29-2012.

Start time: 29 Dec 2012 00:01
End time: 29 Dec 2012 03:00

eLC restart, midnight - 3 AM

Fri, 28 Dec 2012 11:39:48 EST

The Vista e-Learning Commons system will be restarted promptly at midnight as mandated by a routine maintenance schedule to ensure system uptime.

Impact On End Users
Users will be unable to log in to the e-Learning Commons system during this maintenance period.

Actions Being Taken
EITS administrators will restart the eLC Vista service. No other changes will be made.

Estimated Resolution Time
3 hours

Start time: 29 Dec 2012 00:01
End time: 29 Dec 2012 03:00

Bulldog Bucks, UGAMart, and eCheck back end system maintenance

Mon, 17 Dec 2012 13:05:19 EST

The back end servers which support data integration between off-site vendor and on-site UGA databases will be restarted.

Impact On End Users
While the applications websites will be available, certain transactions may be cached and processed later or user time outs may occur.

Actions Being Taken
Back end servers currently in a stand alone domain trusted to msmyid will be migrated to be in msmyid. Reboot(s) will be required

Estimated Resolution Time
By 12/22/2012 10:00am

Start time: 22 Dec 2012 08:00
End time: 22 Dec 2012 10:00

Storage Area Network maintenance 12-22-2012

Sat, 22 Dec 2012 04:46:52 EST

We were able to successfully complete most of the upgrades, however due to a hardware issue, we will have to perform the firmware update at a future date to be determined.

Start time: 22 Dec 2012 00:01
End time: 22 Dec 2012 07:00

Storage Area Network maintenance 12-22-2012

Thu, 20 Dec 2012 15:18:42 EST

In order to support the growth of our Storage Area Network our Primary SAN firmware, controllers and fibre cards will be upgraded. The vendor will be on site assisting with this maintenance.

Impact On End Users
While the impact of this maintenance should be limited to a sub-one minute disruption of storage access for connected servers, which should have no impact on the servers (with the exception of MyWeb/MyDrive), there is the possibility that this could affect applications and databases in unexpected ways. MyWeb/MyDrive will need to rebooted at the completion of this maintenance.

Actions Being Taken
EITS administrators will be working with vendor staff to accomplish the upgrade, and will be testing applications after the work is complete to verify functionality.

Estimated Resolution Time
7am

Start time: 22 Dec 2012 00:01
End time: 22 Dec 2012 07:00

PAWS Wireless Maintenance (North Campus and HSC)

Thu, 20 Dec 2012 16:50:41 EST

Maintenance will be performed on the North Campus and HSC PAWS wireless networks.

Impact On End Users
Users on North Campus and at HSC should expect brief service disruptions during the maintenance window.

Actions Being Taken
Code will be upgraded on the wireless controllers to correct several issues. Most notably, this upgrade will resolve the inability to connect a Windows 8 device to PAWS-Secure using the default and preferred encryption type.

Estimated Resolution Time
4 hours

Start time: 22 Dec 2012 00:01
End time: 22 Dec 2012 04:00

Emergency Maintenance - UGA Campus Firewall

Thu, 20 Dec 2012 18:14:52 EST

Routing pathways have been returned to the Primary Firewall. Network Engineering will continue to monitor onsite throughout the maintenance window. If you experience issue attempting to access internal or external resources please contact the EITS helpdesk at 706-542-3106.

Start time: 20 Dec 2012 17:15
End time: 20 Dec 2012 21:00

Emergency Maintenance - UGA Campus Firewall

Thu, 20 Dec 2012 14:42:55 EST

EITS Network Engineering staff will be performing an emergency maintenance to bring the primary firewall back online this evening.

Impact On End Users
Users may expect periods of disruption over the course of this maintenance. During these disruptions, users will be unable to access resources and websites hosted off-campus.

Actions Being Taken
The primary firewall will be brought back online and routing pathways will be restored.

Estimated Resolution Time
9:00pm EST.

Start time: 20 Dec 2012 17:15
End time: 20 Dec 2012 21:00

Equipment Checkout Maintenance (propertycontrol.uga.edu)

Fri, 21 Dec 2012 08:14:58 EST

The certificate was successfully renewed and the Equipment checkout application is now fully functional.

Start time: 20 Dec 2012 17:01
End time: 20 Dec 2012 17:30

Equipment Checkout Maintenance (propertycontrol.uga.edu)

Thu, 20 Dec 2012 09:26:39 EST

Equipment Checkout Certificate Renewal

Impact On End Users
Impact should be minimal since it will take place outside of normal working hours

Actions Being Taken
Equipment Checkout Certificate Renewal

Estimated Resolution Time
30 minutes

Start time: 20 Dec 2012 17:01
End time: 20 Dec 2012 17:30

eCheck/eTravel Maintenance

Tue, 18 Dec 2012 16:34:55 EST

Effective January 2, 2013, the eCheck/eTravel system will only use VN vendor numbers. To facilitate this change the system will be unavailable during the Christmas break.

Impact On End Users
The system will only be accessible to site admins.

Actions Being Taken
Upgrade and testing to ensure proper functionality.

Estimated Resolution Time
All changes and testing will be completed by the start of business Jan. 2nd 2013.

Start time: 20 Dec 2012 11:00
End time: 02 Jan 2013 07:30

Internect connectivity from/to ISPs routing through GPW

Thu, 20 Dec 2012 14:48:14 EST

This issue will be addressed during the Emergency Maintenance - UGA Campus Firewall.

Start time: 20 Dec 2012 10:07
End time: 20 Dec 2012 18:00

Internect connectivity from/to ISPs routing through GPW

Thu, 20 Dec 2012 10:09:29 EST

Network Engineering has confirmed that some rural ISPs (Swega.net, Sandersville.net, and possibly others) are experiencing issues connecting to UGA resources. Troubleshooting indicates that ISPs and other networks that traverse the GPW (Georgia Public Web) network may also be affected.

Impact On End Users
Affected users are unable to access UGA resources, including VPN.

Actions Being Taken
Network Engineering is currently investigating the issue.

Estimated Resolution Time
No ETR at this time

Start time: 20 Dec 2012 10:07
End time: 20 Dec 2012 18:00

Internet Connectivity Disruption

Wed, 19 Dec 2012 13:08:50 EST

Incident window expanded.

Start time: 19 Dec 2012 11:49
End time: 19 Dec 2012 12:12

Internet Connectivity Disruption

Wed, 19 Dec 2012 12:24:28 EST

At approximately 12:00 a disruption to Internet connectivity was observed by Network Engineering. Traffic is currently routed through the secondary pathways.

Impact On End Users
Users may have observed 2-3 brief disruptions between 12:00 and 12:11.

Actions Being Taken
Network Engineering is currently investigating. Updates to follow.

Estimated Resolution Time
12:12

Start time: 19 Dec 2012 11:49
End time: 19 Dec 2012 12:12

Nolijweb certificate expired

Thu, 20 Dec 2012 01:28:06 EST

After extensive research and testing the certificate valid until 2013 has been successfully imported and Nolij is fully functional.

Start time: 19 Dec 2012 09:52
End time: 20 Dec 2012 01:25

Nolijweb certificate expired

Wed, 19 Dec 2012 20:32:15 EST

In an effort to resolve this issue, after notification of impacted parties EITS admins will continue troubleshooting this issue. Frequent restarts of the application will be required.

Start time: 19 Dec 2012 09:52
End time: 20 Dec 2012 01:25

Nolijweb certificate expired

Wed, 19 Dec 2012 10:45:09 EST

Nolij-web has been returned to service, with the original SSL certificate. Users may get a warning that the *.uga.edu GoDaddy certificate expired Tuesday, December 18, 2012 5:00:12PM. The Nolij service is functional and login traffic is encrypted. The certificate will be replaced during a scheduled maintenance period once the tomcat incompatibility has been resolved. We apologize for this inconvenience.

Start time: 19 Dec 2012 09:52
End time: 20 Dec 2012 01:25

Nolijweb certificate expired

Wed, 19 Dec 2012 10:18:49 EST

Tomcat refuses to accept the new, valid certificate, so as a temporary measure we are replacing the new certificate with the previous (expired) certificate. We apologize for this disruption.

Start time: 19 Dec 2012 09:52
End time: 20 Dec 2012 01:25

Nolijweb certificate expired

Wed, 19 Dec 2012 09:58:42 EST

Due to an oversight the wildcard SSL certificate used on many EITS systems was not replaced on the Nolij system before it's expiration last night. EITS administrators have the new certificate and our working to replace it now.

Impact On End Users
Users will get an expired certificate warning until this issue is resolved. Additionally, users attempting to connect may get connection refused while the certificate is actually be replaced, which requires a restart of the Tomcat service.

Actions Being Taken
EITS system administrators are working to replace the certificate and return the system to normal operation.

Estimated Resolution Time
1hr

Start time: 19 Dec 2012 09:52
End time: 20 Dec 2012 01:25

Official UGA Holidays for 2013-2015

Wed, 12 Dec 2012 10:36:26 EST

The official UGA Holidays for 2013-2015 will be added to UGAMail calendars.

Impact On End Users
No impact is expected. Users may see the holidays added to their calendars any time during the noted window. The holidays are in the Eastern Time Zone so if your holidays overlap days please check that your calendar is in the Eastern Time Zone.

Actions Being Taken
A program is being run against the UGAMail system to add UGA's official holidays to UGAMail users' calendars.

Estimated Resolution Time
3-5 Days

Start time: 18 Dec 2012 17:00
End time: 22 Dec 2012 01:00

Accounts Receivable Mainframe Application database restore

Tue, 18 Dec 2012 15:57:15 EST

The customer database has been restored and verifed good. Additional time is needed to restore the and verify the batch database. Estimated Resolution: 4:30pm

Start time: 18 Dec 2012 13:37
End time: 18 Dec 2012 16:30

Accounts Receivable Mainframe Application database restore

Tue, 18 Dec 2012 13:40:06 EST

The Accounts Receivable system requires a database restore in order to remove incorrect batch transactions that were applied.

Impact On End Users
Accounts Receivable staff will be unable to access the system during the restore

Actions Being Taken
The database is being restored to a state prior to the transactions being applied. Transactions will then be recreated correctly and reapplied

Estimated Resolution Time
4:00pm

Start time: 18 Dec 2012 13:37
End time: 18 Dec 2012 16:30

UGAMail On-Boarding for the Complex Carbohydrate Research Center (CCRC)

Wed, 12 Dec 2012 10:28:19 EST

Users of the Complex Carbohydrate Research Center (CCRC) email system will now utilize UGAMail as their email provider. General users of UGAMail will not be impacted. Only the Complex Carbohydrate Research Center (CCRC) users will be impacted.

Impact On End Users
No impact should be perceived by UGAMail users. Users of thick clients connected to the Complex Carbohydrate Research Center (CCRC) email system will need to be configured to connect to UGAMail.

Actions Being Taken
A new accepted domain will be added to UGAMail, email aliases will be applied, public groups will be created and populated, and the MX record will be changed.

Estimated Resolution Time
30 minutes

Start time: 18 Dec 2012 05:00
End time: 18 Dec 2012 05:30

Emergency Maintenance - UGA Campus Firewall

Mon, 17 Dec 2012 20:55:42 EST

The Emergency Maintenance for the UGA Campus Firewall has completed. Normal operations are resumed.

Start time: 17 Dec 2012 17:30
End time: 17 Dec 2012 20:55

Emergency Maintenance - UGA Campus Firewall

Mon, 17 Dec 2012 16:15:07 EST

EITS Network Engineering staff will be performing an emergency maintenance to bring the primary firewall back online this evening.

Impact On End Users
Users may expect periods of disruption over the course of this maintenance. During these disruptions, users will be unable to access resources and websites hosted off-campus.

Actions Being Taken
EITS Network Engineering staff are working to resolve issues with the UGA Campus primary firewall and subsequently restore regular operation to the primary firewall.

Estimated Resolution Time
9:00pm EST.

Start time: 17 Dec 2012 17:30
End time: 17 Dec 2012 20:55

Remedy restart

Mon, 17 Dec 2012 15:30:47 EST

Renewing certificates for Remedy Services

Impact On End Users
The service will be restarted a couple of times. Web user sessions in particular will be disrupted, requiring users to log in again.

Actions Being Taken
Applying the new certificate for Remedy Services. A reboot of these services will be needed.

Estimated Resolution Time
1 hour

Start time: 17 Dec 2012 17:00
End time: 17 Dec 2012 18:00

UGA Campus Internet Connectivity Disruption

Mon, 17 Dec 2012 15:36:30 EST

There is an issue affecting UGA Campus Internet Connectivity. The UGA Campus Firewalls have entered a fail-over state after a brief disruption.

Impact On End Users
Users on the UGA main campus were briefly unable to access the Internet; the Internet connection has since stabilized.

Actions Being Taken
EITS Network Engineering staff are investigating the root cause of the issue.

Estimated Resolution Time
There is no estimated time for a return the default Internet firewall configuration, however, connectivity should be stable for users at present.

Start time: 17 Dec 2012 15:27
End time: 17 Dec 2012 15:40

PAWS Wireless Maintenance (South Campus and Housing)

Sat, 15 Dec 2012 03:42:38 EST

The code upgrade for South campus and Housing is complete. Please contact the EITS helpdesk at 706-542-3106 if you experience any issues.

Start time: 15 Dec 2012 00:01
End time: 15 Dec 2012 04:00

PAWS Wireless Maintenance (South Campus and Housing)

Tue, 11 Dec 2012 16:40:38 EST

Maintenance will be performed on the South Campus and Housing PAWS wireless networks.

Impact On End Users
Users on South Campus and in residential housing should expect brief service disruptions during the maintenance window.

Actions Being Taken
Code will be upgraded on the wireless controllers to correct several issues. Most notably, this upgrade will resolve the inability to connect a Windows 8 device to PAWS-Secure using the default and preferred encryption type.

Estimated Resolution Time
4 hours

Start time: 15 Dec 2012 00:01
End time: 15 Dec 2012 04:00

eLC restart, midnight - 3 AM

Sat, 15 Dec 2012 00:45:26 EST

eLC has been restored to service as of 12:45am EST 12/15/2012.

Start time: 15 Dec 2012 00:00
End time: 15 Dec 2012 03:00

eLC restart, midnight - 3 AM

Thu, 13 Dec 2012 09:05:11 EST

Start time: 15 Dec 2012 00:00
End time: 15 Dec 2012 03:00

Windows Server OS Patching

Sat, 15 Dec 2012 04:07:25 EST

The Windows patching has been completed. Please test your applications and report any problems to the EITS help desk by calling 706-542-3106, or by emailing helpdesk@uga.edu

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 10:00

Windows Server OS Patching

Tue, 11 Dec 2012 16:06:43 EST

Corrected days of the week to Friday and Saturday.

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 10:00

Windows Server OS Patching

Tue, 11 Dec 2012 16:05:17 EST

EITS personnel will be applying Microsoft OS patches from Friday 10:00 pm until Saturday 10:00 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 06:00am, most downtimes have been completed by 3:00am in the past

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 10:00

Remedy Maintenance Dec 14

Sat, 15 Dec 2012 01:19:55 EST

Remedy was restored to service by 1:00, though some searches may have been slow until 1:17. If you encounter any issues with the Remedy Service, please contact the EITS Help Desk at 706-542-3106.

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 01:00

Remedy Maintenance Dec 14

Thu, 13 Dec 2012 16:49:26 EST

Applications on the the Remedy Service will undergo maintenance on Friday, Dec 14, from 10:00 p.m. until 1:00 a.m.

Impact On End Users
The service will be restarted a couple of times. Web user sessions in particular will be disrupted, requiring users to log in again.

Actions Being Taken
User licensing is being adjusted on the server. Updates are being applied to some EITS applications including the EITS Firewall Exception Request, as well as on a client application, and some reports will be run. The Remedy service will be restarted.

Estimated Resolution Time
3 hours

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 01:00

Linux server patching Dec 14-15

Sat, 15 Dec 2012 08:26:35 EST

The Linux patching has been completed. Most applications were up and operational at 02:00 on 15 December 2012. If there are any issues, please contact the EITS Help Desk. The Paetec Telephone systems took longer than expected due to a lengthy file system check. The Paetec systems were up by 03:00 and verified by 07:45.

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 07:45

Linux server patching Dec 14-15

Thu, 13 Dec 2012 09:00:15 EST

The indicated systems will be unavailable for some or all of this maintenance period while OS and application updates are applied.

Impact On End Users
Systems will be unavailable for some or all of this period.

Actions Being Taken
OS and application updates will be applied and systems restarted.

Estimated Resolution Time
12hrs, individual systems may be returned to service sooner.

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 07:45

Campus Internet Connectivity Maintenance

Fri, 14 Dec 2012 22:27:31 EST

The Campus Internet Connectivity Maintenance was completed at 22:05. Additional maintenance actions will be performed on the secondary firewall until 23:30. No disruption is expected, all traffic is currently routed through the primary firewall. If you experience disruption to Internet services please contact the EITS helpdesk at 706-542-3106.

Start time: 14 Dec 2012 21:00
End time: 14 Dec 2012 22:00

Campus Internet Connectivity Maintenance

Wed, 12 Dec 2012 14:35:55 EST

Rescheduled: 2012-12-14 21:00 to 22:00

Start time: 14 Dec 2012 21:00
End time: 14 Dec 2012 22:00

Campus Internet Connectivity Maintenance

Wed, 12 Dec 2012 14:34:53 EST

Physical modules will be replaced on the primary Internet firewall.

Impact On End Users
Traffic will be routed to the Secondary pathway, however users may experience multiple brief disruptions to Internet services during the maintenance window due to routing updates. VPN and GHSU connections will experience disruption during the maintenance window.

Actions Being Taken
Physical modules will be replaced on the primary Internet firewall.

Estimated Resolution Time
2012-12-14 22:00

Start time: 14 Dec 2012 21:00
End time: 14 Dec 2012 22:00

PAWS Wireless Maintenance (Gwinnett Campus)

Tue, 11 Dec 2012 16:47:43 EST

Maintenance will be performed on the PAWS Wireless network.

Impact On End Users
Users on the Gwinnett campus may experience brief disruptions to service during the maintenance window.

Actions Being Taken
PAWS-Secure will be added to the Gwinnett wireless network and will be made available to all users with a valid UGA MyID.

Estimated Resolution Time
1 Hour

Start time: 14 Dec 2012 06:00
End time: 14 Dec 2012 07:00

MyUGA Portal Maintenance (my.uga.edu)

Sat, 08 Dec 2012 04:03:32 EST

uPortal system updates complete with no problems detected.

Start time: 08 Dec 2012 02:00
End time: 08 Dec 2012 05:00

MyUGA Portal Maintenance (my.uga.edu)

Thu, 06 Dec 2012 13:55:02 EST

Portal code is being updated. Adding a link to Lynda.com

Impact On End Users
Impact of move should be minimal since it will take place outside of normal working hours.

Actions Being Taken
Adding a link to Lynda.com

Estimated Resolution Time
3 hours

Start time: 08 Dec 2012 02:00
End time: 08 Dec 2012 05:00

Listserv Website (listserv.uga.edu)

Fri, 07 Dec 2012 15:02:03 EST

Listserv is now back up and operational. The Listserv process had run out of memory. A restart of the service resolved this issue. The EITS System Administration team is currently working on a new version of listserv that will fix this issue.

Start time: 07 Dec 2012 10:43
End time: 07 Dec 2012 14:43

Listserv Website (listserv.uga.edu)

Fri, 07 Dec 2012 13:29:51 EST

EITS System Administration staff is currently restarting the listserv service to try to resolve this issue. All emails will be queued during the restart.

Start time: 07 Dec 2012 10:43
End time: 07 Dec 2012 14:43

Listserv Website (listserv.uga.edu)

Fri, 07 Dec 2012 11:35:56 EST

Users are currently unable to log into the listserv.uga.edu web site to manage lists or browse list archives.

Impact On End Users
Email is being delivered to list subscribers. Users cannot log into the web interface.

Actions Being Taken
EITS administration staff is currently investigating this issue. A restart of the web site may be necessary.

Estimated Resolution Time
5:00 pm 07-Dec-2012

Start time: 07 Dec 2012 10:43
End time: 07 Dec 2012 14:43

Batch processing has resumed.

Wed, 05 Dec 2012 22:06:29 EST

Batch processing has resumed.

Start time: 05 Dec 2012 20:40
End time: 05 Dec 2012 21:47

Batch processing has resumed.

Wed, 05 Dec 2012 20:43:10 EST

Daily Accounting Date Members were not updated to today's date and next processing date.

Impact On End Users
PN and PH initiators have been cancelled to stop production from running until assessment can be completed.

Actions Being Taken
Reviewing jobs that use the daily date members.

Estimated Resolution Time
1 hour

Start time: 05 Dec 2012 20:40
End time: 05 Dec 2012 21:47

Calendar Sharing Disabled Across Environments

Fri, 07 Dec 2012 08:03:38 EST

The federation issue has been resolved. Free/busy time should now be working properly between Live@EDU and OPE.

Start time: 05 Dec 2012 07:00
End time: 07 Dec 2012 08:00

Calendar Sharing Disabled Across Environments

Wed, 05 Dec 2012 09:39:31 EST

Calendar Sharing across environments is currently disabled. This affects Calendar Sharing from the UGA On-Premise Exchange Server to UGAMail and from UGAMail to the On-Premise Exchange Server. Email flow is not affected.

Impact On End Users
Users of both systems will not be able to view the calendars of the users on the other system. Inter-Environment Calendar Sharing is not affected.

Actions Being Taken
UGA personnel and Microsoft are currently working to correct this disruption.

Estimated Resolution Time
Unknown

Start time: 05 Dec 2012 07:00
End time: 07 Dec 2012 08:00

Telephone Billing

Mon, 10 Dec 2012 16:35:26 EST

The issue with the vendor has been resolved. November telephone billing has been posted to accounting and will process on the night of 12/10/2012.

Start time: 04 Dec 2012 16:04
End time: 10 Dec 2012 16:35

Telephone Billing

Mon, 10 Dec 2012 16:32:17 EST

The issue with the vendor has been resolved. November telephone billing has been posted to accounting and will process on the night of 12/10/2012.

Start time: 04 Dec 2012 16:04
End time: 10 Dec 2012 16:35

Telephone Billing

Fri, 07 Dec 2012 15:10:24 EST

Ongoing discussions are being held between EITS and the vendor to address the remaining issues. Estimated Resolution Date is 12/14/2012.

Start time: 04 Dec 2012 16:04
End time: 10 Dec 2012 16:35

Telephone Billing

Tue, 04 Dec 2012 16:04:41 EST

Delay to November telephone billing

Impact On End Users
Departments will not be billed until issue is resolved

Actions Being Taken
EITS is currently working with the vendor to resolve the issue as quickly as possible.

Estimated Resolution Time
12/7/2012

Start time: 04 Dec 2012 16:04
End time: 10 Dec 2012 16:35

EntireX V8.2.2 Upgrade and Construct Fixpack 16

Thu, 29 Nov 2012 14:23:32 EST

EntireX v8.1.1 will be losing support this year. We must upgrade to stay supported by Software AG. This version has been tested in the test instance of EntireX since November 20. AIS and SIS clients have been engaged in the date process in choosing December 2. Extensive testing will be performed on the date of the upgrade and monitoring will follow. Construct help browser is hanging and causing CPU Spikes. Fix Pack 16 will resolve this issue.

Impact On End Users
All mainframe services such as student, financial and administrative applications that require Software AG systems will be unavailable for use. Applications which may be unavailable or limited in function, during this testing include NATROLP, ADANUCP and BROKERP systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, NATROLP, ADANUCP, BROKERP, IMS, DB2 and OASIS.

Actions Being Taken
Backups will be taken, testing will be performed, and if the upgrade is unsuccessful the system will be restored to it's current state.

Estimated Resolution Time
4 Hours

Start time: 02 Dec 2012 00:01
End time: 02 Dec 2012 02:30

Student Accounts Touchnet Payment Outage

Sat, 01 Dec 2012 13:59:42 EST

The problem with the Student Accounts System has been resolved. Students should be able to make payments and access their Student Account.

Start time: 01 Dec 2012 10:35
End time: 01 Dec 2012 13:30

Student Accounts Touchnet Payment Outage

Sat, 01 Dec 2012 13:40:09 EST

The Student Accounts System is currently unavailable

Impact On End Users
Student are unable to make payments on their Student Accounts at this time

Actions Being Taken
Work is being done to correct the problem

Estimated Resolution Time
5:00 PM

Start time: 01 Dec 2012 10:35
End time: 01 Dec 2012 13:30

Student Accounts Touchnet Payment Outage

Sat, 01 Dec 2012 13:39:00 EST

Start time: 01 Dec 2012 10:35
End time: 01 Dec 2012 13:30

Student Accounts Touchnet Payment Outage

Sat, 01 Dec 2012 13:37:59 EST

Start time: 01 Dec 2012 10:35
End time: 01 Dec 2012 13:30

Student Accounts Touchnet Payment Outage

Sat, 01 Dec 2012 13:35:59 EST

Start time: 01 Dec 2012 10:35
End time: 01 Dec 2012 13:30

eLearning Commons

Sat, 01 Dec 2012 01:35:20 EST

Restart has been completed successfully. eLearning Commons is up and operational. No issues occurred during this downtime.

Start time: 01 Dec 2012 01:00
End time: 01 Dec 2012 01:35

eLearning Commons

Fri, 30 Nov 2012 08:53:35 EST

The eLearning Commons cluster will be restarted beginning promptly at 01:00. The restart should be completed within 90 minutes, but could take until 03:00 if there are unforeseen issues. No changes to the configuration will occur.

Impact On End Users
User sessions will be lost at 01:00 and sessions will be directed to a downtime status message until service is restored.

Actions Being Taken
A routine restart necessary to maintain system stability.

Estimated Resolution Time
2 hours

Start time: 01 Dec 2012 01:00
End time: 01 Dec 2012 01:35

(Canceled) Campus Internet Connectivity Maintenance

Thu, 29 Nov 2012 20:47:48 EST

The 12/01/2012 Campus Internet Connectivity Maintenance will be postponed.

Start time: 01 Dec 2012 00:00
End time: 01 Dec 2012 00:30

(Canceled) Campus Internet Connectivity Maintenance

Tue, 27 Nov 2012 12:29:47 EST

Start time: 01 Dec 2012 00:00
End time: 01 Dec 2012 00:30

VMware Infrastructure RAM Upgrade

Sat, 01 Dec 2012 03:19:27 EST

Maintenance has been completed successfully. All affected systems are up and operational. No issues occurred during this downtime.

Start time: 01 Dec 2012 00:00
End time: 01 Dec 2012 07:00

VMware Infrastructure RAM Upgrade

Fri, 30 Nov 2012 11:45:29 EST

Upgrading the RAM in 5 SPM-Common2 hosts: esx12, esx13, esx14, esx15, esx17.

Impact On End Users
Efforts will be made to minimize disruption to VMs. The VMs will be vMotioned to other hosts in the cluster while hosts are upgraded. Some VMs will need to be powered down briefly to facilitate the upgrade.

Actions Being Taken
RAM will be upgraded from 64GB per host to 96GB per host.

Estimated Resolution Time
7 hours

Start time: 01 Dec 2012 00:00
End time: 01 Dec 2012 07:00

Datacenter switch maintenance

Fri, 30 Nov 2012 11:10:26 EST

Network Engineering will conduct an emergency maintenance to replace a failing uplink optic in a Datacenter switch.

Impact On End Users
No impact is expected. The failing optic is part of a link aggregation pair, traffic will continue to flow through the secondary link. If you experience disruption attempting to access Datacenter services please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
An optic will be replaced.

Estimated Resolution Time
18:00

Start time: 30 Nov 2012 17:00
End time: 30 Nov 2012 18:00

Policy Rule Implementation

Thu, 29 Nov 2012 16:09:56 EST

A new process is being implemented to assist in reducing the amount of a certain type of spam delivered to UGAMail users' Inboxes.

Impact On End Users
Users may see more legitimate Junk Mail being marked accordingly and being placed in their Junk Mail folder.

Actions Being Taken
A new policy rule set is being implemented in UGAMail. If you wish to know the specifics of the new rule set, please contact the Office of Information Security.

Estimated Resolution Time
45 minutes

Start time: 29 Nov 2012 23:00
End time: 29 Nov 2012 23:45

NolijWeb Restart

Tue, 27 Nov 2012 15:47:57 EST

The current production NolijWeb system will be restarted at 5pm today to clear up an interface problem

Impact On End Users
Users will not be able to access NolijWeb while the system is being restarted

Actions Being Taken
the Tomcat process will be restarted on nolij-web.cc.uga.edu

Estimated Resolution Time
Thirty minutes

Start time: 27 Nov 2012 17:00
End time: 27 Nov 2012 17:30

Intermittent UGAMail Access for Some Customers

Mon, 26 Nov 2012 12:59:22 EST

Microsoft reports that certain database servers were experiencing an issue this morning and have now failed over to their backup data centers. UGAMail users should now be able to access their accounts. Please contact the EITS Help Desk at 706-542-3106 if you are still unable to access your account.

Start time: 26 Nov 2012 08:00
End time: 26 Nov 2012 12:59

Intermittent UGAMail Access for Some Customers

Mon, 26 Nov 2012 09:57:39 EST

Some users are still being affected by this issue. Users that are being affected by this issue cannot access their email through any email client or through the UGAMail Outlook Web App (OWA) website. When using OWA, some users are able to see a list of emails but cannot open them, while others are unable to log into UGAMail at all. Several different error messages are being displayed in OWA, including "A problem occurred while you were trying to use your mailbox.", "Mailbox is inaccessible. Contact help desk.", "Your mailbox is currently unavailable. Please try again in 10 seconds." UGAMail specialists are working with Microsoft to get this issue resolved.

Start time: 26 Nov 2012 08:00
End time: 26 Nov 2012 12:59

Intermittent UGAMail Access for Some Customers

Mon, 26 Nov 2012 08:43:06 EST

The EITS HelpDesk has had reports of customers unable to access UGAMail this morning. The majority of the reports involve those customers using the Outlook Web App web client to connect to their mailbox. There have been a very small number of reports from customers using other e-mail clients.

Impact On End Users
Customers may be unable to connect to their UGAMail mailbox.

Actions Being Taken
UGAMail administrators continue to investigate the issue and have escalated the issue to Microsoft Support.

Estimated Resolution Time
Still being investigated.

Start time: 26 Nov 2012 08:00
End time: 26 Nov 2012 12:59

Podcast (majel.cc.uga.edu)

Tue, 20 Nov 2012 14:45:34 EST

The system has been restarted. Services are now functioning properly. Sorry for any inconvenience this may have caused.

Start time: 20 Nov 2012 14:31
End time: 20 Nov 2012 14:45

Podcast (majel.cc.uga.edu)

Tue, 20 Nov 2012 14:33:38 EST

Users have reported issues connecting to Podcast Producer

Impact On End Users
Unable to access

Actions Being Taken
Restart system

Estimated Resolution Time
15 minutes

Start time: 20 Nov 2012 14:31
End time: 20 Nov 2012 14:45

UGAMail Web Access Is Currently Disrupted

Mon, 19 Nov 2012 12:22:09 EST

Microsoft has confirmed that 17 of their mailbox databases went down this morning. Due to time and resource restraints, they opted into restoring the databases back to a functioning state instead of failing over to the backup sites. The databases have been restored back to optimal functionality and are processing the backlogged requests. If you are still experiencing issues accessing your UGAMail mailbox via the web, please wait 10 minutes and try again. If your mailbox remains inaccessible after 10 minutes, please contact the EITS Help Desk at 706-542-3106. EITS Engineers and Microsoft will continue to monitor the situation and will post any updates as they are available.

Start time: 19 Nov 2012 09:18
End time: 19 Nov 2012 12:00

UGAMail Web Access Is Currently Disrupted

Mon, 19 Nov 2012 09:25:49 EST

Additional Information: Currently, access through the UGA Portal, UGAMail (ugamail.uga.edu), and Outlook.com is disrupted. Users trying to log on via the web are receiving an error message stating that their mailbox is currently unavailable. Users who are already logged in may receive the error message that "The Server Operation Timed Out. Please try again later." UGAMail engineers are still working with Microsoft to resolve this issue.

Start time: 19 Nov 2012 09:18
End time: 19 Nov 2012 12:00

UGAMail Web Access Is Currently Disrupted

Mon, 19 Nov 2012 09:19:36 EST

Some users are receiving the message "Your mailbox is unavailable. Please try again in 10 seconds" when attempting to access their UGAMail

Impact On End Users
Some users cannot access their UGAMail

Actions Being Taken
UGAMail specialists are working with Microsoft to get the issue resolved

Estimated Resolution Time
There is no current estimated resolution time

Start time: 19 Nov 2012 09:18
End time: 19 Nov 2012 12:00

eLC restart, 1 - 3 AM

Sun, 18 Nov 2012 01:59:34 EST

e-Learning Commons was returned to service at 1:55AM.

Start time: 18 Nov 2012 01:00
End time: 18 Nov 2012 03:00

eLC restart, 1 - 3 AM

Wed, 14 Nov 2012 14:15:45 EST

The Vista e-Learning Commons system will be restarted promptly at 1AM as mandated by a routine maintenance schedule to ensure system uptime.

Impact On End Users
Users will be unable to log in to the e-Learning Commons system during this maintenance period.

Actions Being Taken
EITS administrators will restart the eLC Vista service. No other changes will be made.

Estimated Resolution Time
2 hrs

Start time: 18 Nov 2012 01:00
End time: 18 Nov 2012 03:00

Production IMS Upgrade

Wed, 14 Nov 2012 09:19:13 EST

Production IMS will be upgraded from V10 to V12 on the mainframe.

Impact On End Users
This will affect all IMS related applications.

Actions Being Taken
IMS V12 has been tested for 6 months in development and testing environments. System backups will be taken and AIS/EIS developers will be testing following the upgrade. If the upgrade is unsuccessful, we will back out to V10.

Estimated Resolution Time
7 hours

Start time: 18 Nov 2012 00:01
End time: 18 Nov 2012 07:00

UGAMail On-Boarding for the Department of Geology

Thu, 15 Nov 2012 08:43:28 EST

Users of the Department of Geology email system will now utilize UGAMail as their email provider. General users of UGAMail will not be impacted. Only the Department of Geology users will be impacted.

Impact On End Users
No impact should be perceived by UGAMail users. Users of thick clients connected to the Department of Geology email system will need to be configured to connect to UGAMail.

Actions Being Taken
A new accepted domain will be added to UGAMail, email aliases will be applied, public groups will be created and populated, and the MX record will be changed.

Estimated Resolution Time
30 minutes

Start time: 17 Nov 2012 18:00
End time: 17 Nov 2012 18:30

GACRC Maintenance

Thu, 25 Oct 2012 15:55:38 EDT

During the Nov. 17 data center outage, all GACRC network switches will be configured to allow Jumbo Frames

Impact On End Users
Users will not be able to login, and running jobs will be suspended. No impact to running or pending jobs is expected.

Actions Being Taken
Suspend cluster activity and enable jumbo frames on all compute nodes, while the NEG does the same to corresponding swithces. Jobs and logins will be reenabled following the configuration changes.

Estimated Resolution Time
7 hour potential, but should only take 2-3 hours.

Start time: 17 Nov 2012 00:01
End time: 17 Nov 2012 07:00

Datacenter switch maintenance

Sat, 17 Nov 2012 09:17:57 EST

The datacenter switch maintenance was completed at 07:45. User testing resulting in some minor changes being implemented at approximately 08:30. Currently, all test results result in normal operation of network systems. If you experience issues accessing Datacenter or other network systems, please contact the EITS helpdesk at 706-542-3106.

Start time: 17 Nov 2012 00:00
End time: 17 Nov 2012 08:00

Datacenter switch maintenance

Sat, 17 Nov 2012 06:51:37 EST

The dataceter switch maintenance will be extended until 08:00.

Start time: 17 Nov 2012 00:00
End time: 17 Nov 2012 08:00

Datacenter switch maintenance

Thu, 25 Oct 2012 17:30:23 EDT

Maintenance actions will be taken to migrate datacenter switches into a new aggregation environment.

Impact On End Users
Most datacenter services will experience multiple disruptions throughout the maintenance window. External and internal users may experience disruption attempting to access services in the Datacenter. If you have questions or experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Physical architecture changes will be made to migrate switches into the new aggregation model.

Estimated Resolution Time
07:00

Start time: 17 Nov 2012 00:00
End time: 17 Nov 2012 08:00

Windows Server OS Patching

Fri, 16 Nov 2012 05:48:58 EST

Patching has been completed.

Start time: 15 Nov 2012 22:00
End time: 16 Nov 2012 06:00

Windows Server OS Patching

Tue, 13 Nov 2012 13:57:28 EST

EITS personnel will be applying Microsoft OS patches from Thursday 10:00 pm until Friday 06:00 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 06:00am, most downtimes have been completed by 3:00am in the past.

Start time: 15 Nov 2012 22:00
End time: 16 Nov 2012 06:00

Remedy Maintenance Nov 15

Fri, 16 Nov 2012 00:07:14 EST

Remedy was restored to service at 12:02. Please contact the EITS Help Desk at 706-542-3106 if you experience issues with the Remedy Service.

Start time: 15 Nov 2012 22:00
End time: 16 Nov 2012 00:00

Remedy Maintenance Nov 15

Thu, 15 Nov 2012 08:30:29 EST

Applications on the the Remedy Service will undergo maintenance on Thursday, Nov 15, from 10:00 p.m. until midnight.

Impact On End Users
Web user sessions in particular will be interrupted, requiring users to log in again. In the unlikely event a restart of the entire service should occur, other users would experience disruption during the time of the restart.

Actions Being Taken
Updates are being applied to a couple of EITS applications, and some reports will be run. The Remedy web tier will be restarted.

Estimated Resolution Time
2 hours

Start time: 15 Nov 2012 22:00
End time: 16 Nov 2012 00:00

www.uga.edu intermittent failures

Tue, 13 Nov 2012 22:17:10 EST

This incident has been resolved. About half of the front end servers in the www.uga.edu web cluster were unable to contact the back-end content server, presumably due to heavy web traffic from a small number of external IPs. The web server and database processes were restarted, and we are analyzing the server logs to learn more about the nature of this incident.

Start time: 13 Nov 2012 21:04
End time: 13 Nov 2012 21:28

www.uga.edu intermittent failures

Tue, 13 Nov 2012 21:10:26 EST

The main UGA web site is experiencing intermittent failures. Root cause is unknown at this time.

Impact On End Users
Users visiting www.uga.edu or associated administration sites may receive the following error: "Database Error: Unable to connect to your database. Your database appears to be turned off or the database connection settings in your config file are not correct. Please contact your hosting provider if the problem persists."

Actions Being Taken
EITS system administrators are working to diagnose the problem and mitigate or resolve the issue.

Estimated Resolution Time
Unknown.

Start time: 13 Nov 2012 21:04
End time: 13 Nov 2012 21:28

Georgia Public Web Network Maintenence

Mon, 05 Nov 2012 13:36:26 EST

Per GPW announcement: MAINTENANCE EVENT NOTIFICATION Activity: GPW vendor will be replacing damaged fibers due to wildlife damage. First Day Event Start Date/Time: Thursday, November 8, 2012 00:01 EST Event End Date/Time: Thursday, November 8, 2012 06:00 EST Second Day Event Start Date/Time: Monday, November 12, 2012 00:01 EST Event End Date/Time: Monday, November 12, 2012 06:00 EST Location: Locust Grove, Ga. Network Impact/Customer Impact: Yes, customers may see switch hits. GPW Ticket Number: INC1537983

Impact On End Users
UGA to GHSU inter-campus communications traverse this circuit. Secondary pathways will be available. However, users may experience brief disruption when attempting to access GHSU resources while updates occur. If you experience disruption during normal business hours (or outside of the maintenance windows) please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
GPW vendor will be replacing damaged fibers due to wildlife damage.

Estimated Resolution Time
06:00

Start time: 12 Nov 2012 00:01
End time: 12 Nov 2012 06:00

db.uga.edu management tools unavailable

Sat, 10 Nov 2012 23:05:17 EST

This issue has been resolved and all applications hosted on db.uga.edu returned to service. The root cause was a conflict with the recently installed kernel and the server video hardware.

Start time: 10 Nov 2012 02:24
End time: 10 Nov 2012 22:15

db.uga.edu management tools unavailable

Sat, 10 Nov 2012 17:21:28 EST

EITS server engineers are currently working to rebuild the server from backups. Resolution time is unknown, but now projected to be as late as 6pm Sunday, 11-11-2012.

Start time: 10 Nov 2012 02:24
End time: 10 Nov 2012 22:15

db.uga.edu management tools unavailable

Sat, 10 Nov 2012 11:17:20 EST

Start time: 10 Nov 2012 02:24
End time: 10 Nov 2012 22:15

db.uga.edu management tools unavailable

Sat, 10 Nov 2012 11:06:35 EST

Update: the web server that hosts the DNL tools also hosts the following URLS: http://db.uga.edu/classrolls http://db.uga.edu/eaddrchk/ (aka the "required email usage" link on http://eits.uga.edu/access_and_security/myid Until this server is returned to service those sites will be unavailable.

Start time: 10 Nov 2012 02:24
End time: 10 Nov 2012 22:15

db.uga.edu management tools unavailable

Sat, 10 Nov 2012 02:25:42 EST

The application of OS patches on 11-9-2012 created a kernel conflict that is currently preventing this system from booting.

Impact On End Users
DNLs will not be able to use the networking tools (DNL lookup, IP/MAC lookup, DHCP management) until this conflict is resolved. DHCP will continue to function, but updates will not be possible until this issue is resolved.

Actions Being Taken
Server engineering is working to resolve the kernel conflict. If that fails the system will be restored from backup.

Estimated Resolution Time
Unknown, current estimate is 6pm Saturday, 11-10-2012.

Start time: 10 Nov 2012 02:24
End time: 10 Nov 2012 22:15

Linux server patching Nov 9-10

Sat, 10 Nov 2012 02:19:59 EST

The Linux systems listed have been patched succesfully. All services should be back up and working, except for the DNL web tools. Information about this outage is being reported in a separate status notice. Please report any other issues to the EITS Help Desk.

Start time: 09 Nov 2012 22:00
End time: 10 Nov 2012 02:00

Linux server patching Nov 9-10

Tue, 06 Nov 2012 15:22:07 EST

Start time: 09 Nov 2012 22:00
End time: 10 Nov 2012 02:00

RHN Satellite Patching

Thu, 08 Nov 2012 18:02:10 EST

This maintenance has been completed. The RHN Satellite has been patched successfully.

Start time: 08 Nov 2012 17:00
End time: 08 Nov 2012 18:00

RHN Satellite Patching

Wed, 07 Nov 2012 09:38:18 EST

Applying patches to the RHN Satellite system

Impact On End Users
Users will periodically not be able to connect to the RHN Satellite during this downtime

Actions Being Taken
Applying patches to the RHN Satellite system

Estimated Resolution Time
2 hours

Start time: 08 Nov 2012 17:00
End time: 08 Nov 2012 18:00

Investigating Intermittent Delivery Issues From On-Premise Exchange to UGAMail

Thu, 08 Nov 2012 13:11:08 EST

This issue has currently been resolved. Messages affected by this disruption were queued and should be delivered shortly. The issue was caused by a feature that randomizes one of its settings based on network load. This feature has been disabled so that this incident should not occur in the future.

Start time: 08 Nov 2012 10:21
End time: 08 Nov 2012 13:11

Investigating Intermittent Delivery Issues From On-Premise Exchange to UGAMail

Thu, 08 Nov 2012 12:17:14 EST

This issue has been escalated to the vendor. Currently, one of their engineers is working with the On-Premise Exchange Administrators to further troubleshoot the issue.

Start time: 08 Nov 2012 10:21
End time: 08 Nov 2012 13:11

Investigating Intermittent Delivery Issues From On-Premise Exchange to UGAMail

Thu, 08 Nov 2012 10:22:09 EST

We have had several reports of delayed delivery of e-mail from On-Premise Exchange senders to UGAMail recipients

Impact On End Users
There could be a delay in receipt of e-mail sent to UGAMail recipients.

Actions Being Taken
On-Premise Exchange Administrators are investigating the issue at this time.

Estimated Resolution Time
Not known at this time.

Start time: 08 Nov 2012 10:21
End time: 08 Nov 2012 13:11

Georgia Public Web Network Maintenence

Mon, 05 Nov 2012 13:34:17 EST

Start time: 08 Nov 2012 00:01
End time: 08 Nov 2012 06:00

BOR Athens Ring Maintenance

Tue, 30 Oct 2012 18:30:21 EDT

November 5th, 6th, and 7th, (from 23:00 to 07:00 each night) BOR will perform maintenance to upgrade the Athens ring. To mitigate disruption, BOR will perform this maintenance on one side of the ring at a time (South on the 5th or 6th then North on the 6th or 7th), allowing traffic to continue through the alternate pathway.

Impact On End Users
Though efforts are being taken to mitigate disruption, users may experience multiple brief, possibly extended, disruptions to Internet connectivity during the 23:00 to 07:00 maintenance windows. UGA Network Engineering will be onsite during and following the maintenance windows to monitor connectivity status. If you experience disruption during normal business hours (or outside of the maintenance windows) please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
BOR will replace physical hardware throughout the Athens ring.

Estimated Resolution Time
November 7th 07:00

Start time: 05 Nov 2012 23:00
End time: 07 Nov 2012 07:00

Internet2/TRCPS Network Backbone Circuit I2-JAX-FLR-SoX Maintenance

Thu, 01 Nov 2012 11:22:42 EDT

FLR engineers will be performing a hardware upgrade on the Jacksonville core node. This node provides SOX connectivity to TRCPS. The following circuit will be affected: Provider:I2:Jax:FLR-Sox Secondary I2 Circuit Connector:Sox:Jax:Sox NLR Wave to Dallas Connector:Sox:Jax:Sox NLR Wave to Atlanta

Impact On End Users
Secondary pathways will be available. However, users may experience brief disruption when attempting to access websites that route to TRCPS while routing updates occur.

Actions Being Taken
FLR engineers will be performing a hardware upgrade on the Jacksonville core node.

Estimated Resolution Time
2012-11-05 01:00

Start time: 04 Nov 2012 23:00
End time: 05 Nov 2012 01:00

Mainframe time change and VTS testing

Thu, 01 Nov 2012 10:58:39 EDT

All mainframe services such as student, financial and administrative applications that require mainframe databases as well as peripheral devices will be unavailable or limited in availability for use due time change and testing of VTS failover.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, and MVS batch. Dataset recall and migrate functions will also be unavailable during testing period.

Actions Being Taken
Time change for standard time. EITS mainframe support personnel will test failover protocols to ensure the secondary VTS works. This testing will include scenarios of primary VTS failure that would require usage of the secondary VTS. Once completed, the primary VTS will be put back online and normal functionality will resume.

Estimated Resolution Time
Downtime will be on Sunday November 4th, 2012 from midnight to 5 am. Be aware the mainframe will be down from 1 am to 2am for time change. There will be no disruptions of logons and databases will be available once the mainframe is back online. However, be aware testing of the VTS failover may cause batch job slowness and job delays utilizing the VTS; all other batch process will not see any slowness or delays. Also, HSM processing will not be available for this time period also, meaning if any data is migrated, there will be no recall function for this during this window. At 5 am, all testing will be completed and normal mainframe operations will continue for all functionality, including HSM and VTS processing.

Start time: 04 Nov 2012 00:00
End time: 04 Nov 2012 05:00

eLC Maintenance restart, 2-4 AM

Sat, 03 Nov 2012 03:46:50 EDT

The eLC maintenance restart has been completed and the system was returned to service at 3:47AM.

Start time: 03 Nov 2012 02:00
End time: 03 Nov 2012 04:00

eLC Maintenance restart, 2-4 AM

Fri, 02 Nov 2012 11:42:20 EDT

The Vista e-Learning Commons system will be restarted promptly at 2AM as mandated by a routine maintenance schedule to ensure system uptime.

Impact On End Users
Users will be unable to log in to the e-Learning Commons system during this maintenance period.

Actions Being Taken
EITS administrators will restart the eLC Vista service. No other changes will be made.

Estimated Resolution Time
2 hrs

Start time: 03 Nov 2012 02:00
End time: 03 Nov 2012 04:00

Campus Internet Connectivity Maintenance

Thu, 01 Nov 2012 13:27:22 EDT

Code upgrades will be applied to the Primary Internet Firewall.

Impact On End Users
Traffic will be routed to the Secondary pathway, however users may experience multiple brief disruptions to Internet services during the maintenance window due to routing updates.

Actions Being Taken
Code upgrades will be applied to the Primary Internet Firewall which require a reload of the device.

Estimated Resolution Time
02:00

Start time: 03 Nov 2012 00:00
End time: 03 Nov 2012 02:00

Nolij login page hung Nov 2-3

Sat, 03 Nov 2012 13:44:34 EDT

The Nolij web Tomcat login was nonfunctional from 5:45pm Friday until the server was restarted at 11:16am today. This was probably caused by an incomplete restart of Tomcat while EITS technicians were implementing a data copy to a development environment after 5pm Friday. Discovery was delayed because the monitoring health check currently tests only for http[s], which was still active.

Impact On End Users
Users could not login.

Actions Being Taken
Functionality was restored by restarting the server. EITS technical staff will implement manual and automated login testing to detect Tomcat lockups in the future.

Estimated Resolution Time
11:16am 11-3-2012

Start time: 02 Nov 2012 17:45
End time: 03 Nov 2012 11:16

Remedy Maintenance Nov 1, 10 p.m. - midnight

Fri, 02 Nov 2012 00:08:17 EDT

Remedy was restored to service at 11:53. Please contact the Help Desk at 542-3106 if you experience any issues with the Remedy Service.

Start time: 01 Nov 2012 22:00
End time: 02 Nov 2012 00:00

Remedy Maintenance Nov 1, 10 p.m. - midnight

Thu, 01 Nov 2012 13:49:46 EDT

The Remedy Service will undergo maintenance on Thursday, Nov 1, from 10:00 p.m. until midnight.

Impact On End Users
Web user sessions in particular will be interrupted, requiring users to log in again. Other users could experience disruption during the time of the restart.

Actions Being Taken
Minor updates will be applied to an EITS application, along with some other maintenance tasks and reports. The Remedy Service and its web tier will be restarted.

Estimated Resolution Time
2 hours

Start time: 01 Nov 2012 22:00
End time: 02 Nov 2012 00:00

Internet2 IP Network Backbone Circuit ATLA-CHIC Maintenance

Mon, 29 Oct 2012 09:06:39 EDT

This maintenance will affect the I2 Backbone Circuit ATLA-CHIC and the SoX peering. Primary routing to TRCPS will experience brief disruption while routes re-converge.

Impact On End Users
Users may experience brief disruption when accessing some Internet locations.

Actions Being Taken
Internet2 Engineers with the assistance of a Level(3) Communications Technician will migrate connections along the circuit path. Each circuit has an expected downtime of 5 minutes, however the entire maintenance window has been reserved.

Estimated Resolution Time
2012-10-30 01:00

Start time: 29 Oct 2012 23:00
End time: 30 Oct 2012 01:00

Mainframe User Password Notification Emails

Fri, 26 Oct 2012 17:39:52 EDT

A new process will be put in place Monday, October 29th to start notification of mainframe users who change their passwords. This process will send its first notifications Tuesday morning for password changes that occurred Monday. Mainframe user IDs are frequently called RACF IDs, TSO IDs, and IMS IDs. This email will be from Access Service (adminfo@uga.edu). If you receive the email and did not change your password, please contact Access Services at 706-542-4000 or the EITS Helpdesk at 706-542-3106.

Impact On End Users
When mainframe users change their passwords, they will be from the system. This is just an informational message to inform users about the password change.

Actions Being Taken
This process will be put in place on Monday, October 29th and will start sending notifications on Tuesday morning.

Estimated Resolution Time
No outage or user impact expected.

Start time: 29 Oct 2012 17:00
End time: 29 Oct 2012 18:00

Internet Connection Issues Reported From Off Campus Sites When Connecting to UGAMail

Tue, 30 Oct 2012 10:14:19 EDT

Some users are reporting Internet connection issues when trying to access UGAMail via the web client or through thick clients such as Outlook from off campus locations such as Extension Offices.

Impact On End Users
Some users are not able to access their UGAMail accounts from off campus locations. No known workaround has been discovered at this time for computers. However, users can still use their mobile devices to connect via their Wireless Provider.

Actions Being Taken
At this time, this is believed to be an issue with the affected users' Internet Service Provider (ISP). The main ISP reporting this issue has been contacted and is working on the issue.

Estimated Resolution Time
Unknown at this time. As updates are known, this entry will be updated.

Start time: 29 Oct 2012 17:00
End time: 02 Nov 2012 09:12

Network Outage at 290 Hull Stree and Ray Nicolson Complex

Mon, 29 Oct 2012 14:05:33 EDT

Network usage restored to 290 Hull Street and Ray Nicolson Complex. The root cause of this problem appears to have been a very short power outage that affected the Ray Nicolson Complex, 290 Hull Street is fed through this building as well.

Start time: 29 Oct 2012 13:30
End time: 29 Oct 2012 14:00

Network Outage at 290 Hull Stree and Ray Nicolson Complex

Mon, 29 Oct 2012 13:55:10 EDT

There is a limited network outage affecting 290 Hull Street (Latin American Studies) and the Ray Nicolson Complex

Impact On End Users
Unable to access internet or use phone services.

Actions Being Taken
NEG and NSP staff are currently working on a rsolotuin

Estimated Resolution Time
1 hour

Start time: 29 Oct 2012 13:30
End time: 29 Oct 2012 14:00

Telephone Services International Calls

Wed, 31 Oct 2012 17:11:10 EDT

The International Call issue has been resolved.

Start time: 29 Oct 2012 12:06
End time: 31 Oct 2012 17:00

Telephone Services International Calls

Mon, 29 Oct 2012 12:20:47 EDT

The Athens Campus UGA Telephone System is unable to make International calls due to trouble with our AT&T carrier.

Impact On End Users
Clients are unable to make International Long Distance calls.

Actions Being Taken
UGA has Created and Escalated a trouble ticket with AT&T.

Estimated Resolution Time
No current estimated time of resolution.

Start time: 29 Oct 2012 12:06
End time: 31 Oct 2012 17:00

Peabody Data Center Electrical Upgrade

Thu, 25 Oct 2012 13:58:05 EDT

The electrical system in the Peabody DC room will be upgraded to allow the installation of a new backup generator.

Impact On End Users
With the exception of the Main Library and the Miller Learning Center, the majority of the North Campus wireless network will be unavailable during the work period. This work will not affect wired networks.

Actions Being Taken
Primary electrical panels for the room will be replaced, along with adding electrical switching for the new generator. Temporary generator power will be used to keep most IT services in the room functional.

Estimated Resolution Time
16 Hours

Start time: 27 Oct 2012 06:00
End time: 27 Oct 2012 22:00

Mainframe VTS maintenance

Tue, 16 Oct 2012 13:59:51 EDT

To enhance availability and improve disaster recovery processes, EITS has a two-phased activity from midnight until noon Sunday, October 21, 2012. All mainframe services such as student, financial and administrative applications that require mainframe databases as well as peripheral devices will be unavailable from midnight until 4am. This is the first phase and we will be adding needed hardware and software infrastructure. For the second phase, virtual tapes will have limited in availability for use due to installing and testing of VTS (virtual tape system) failover from 4am until noon. During this second phase, we will be testing automatic failover and testing disaster recovery for our virtual tape system.

Impact On End Users
From midnight to 4 am, applications that will be unavailable during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, and MVS batch. From 4am until noon, information that reside on virtual tapes will have intermittent delays throughout the morning. Users should expect the possibility of occasional, prolonged periods of inactivity for the data that reside on the virtual tape system. Databases and active data will still be available during this time.

Actions Being Taken
EITS mainframe support personnel with the help of IBM and Mainline Information Systems will be installing disaster recovery failover functionality for the VTS system connected to the mainframe. Once online, EITS mainframe support personnel and Mainline will test basic functionality of the primary VTS to ensure definitions were built and installed correctly. Once basic functionality is tested, then the failover protocols will be tested to ensure the VTS failover works. This testing will include possible scenarios of primary VTS failure that would require usage of the secondary VTS. Once completed, the primary VTS will be put back online and normal functionality will resume.

Estimated Resolution Time
There will be two different time blocks for this failover. Overall the downtime will be on Sunday October 21st 2012 from midnight to noon. From midnight to 4 am, reloads, changes, and testing which could result in no databases available, logons not possible, and disruption in service at any possible minute. During this time access to the mainframe will not be allow due to reloads and changes. From 4 am to noon, testing of fail over VTS will be ongoing. During this time all mainframe functionality, except VTS and HSM, will be available. There will be no disruptions of logons and databases will be available. However, be aware testing of the VTS failover may cause batch job slowness and job delays utilizing the VTS; other batch process will not see any slowness or delays. In addition, HSM processing will not be available for this time, meaning if any data is migrated, there will be no recall function for this during this window. At noon, there will be no interruptions and normal mainframe operations will continue for all functionality, including HSM and VTS processing.

Start time: 21 Oct 2012 00:00
End time: 21 Oct 2012 12:00

eLC Maintenance Restart Sat. 10/20 3AM - 5AM

Sat, 20 Oct 2012 03:55:37 EDT

eLC has been restored to service as of 03:54AM EST 10/20/2012.

Start time: 20 Oct 2012 03:00
End time: 20 Oct 2012 05:00

eLC Maintenance Restart Sat. 10/20 3AM - 5AM

Fri, 19 Oct 2012 15:01:21 EDT

The Vista e-Learning Commons system will be restarted promptly at 3AM as mandated by a routine maintenance schedule to ensure system uptime.

Impact On End Users
Users will be unable to log in to the e-Learning Commons system during this maintenance period.

Actions Being Taken
EITS administrators will restart the eLC Vista service.

Estimated Resolution Time
2 hours

Start time: 20 Oct 2012 03:00
End time: 20 Oct 2012 05:00

DegreeWorks Break/Fix Maintenance

Sat, 20 Oct 2012 02:35:34 EDT

Maintenance completed successfully.

Start time: 20 Oct 2012 02:00
End time: 20 Oct 2012 05:00

DegreeWorks Break/Fix Maintenance

Fri, 19 Oct 2012 12:23:59 EDT

Routine maintenance will be applied to the DegreeWorks web application. This will include enhancements developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2:00am – 5:00am on Saturday, Oct 20th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am – 7am.

Actions Being Taken
EITS personnel will update files stored on the production DegreeWorks web servers and application server.

Estimated Resolution Time
4am Saturday, October 20, 2012

Start time: 20 Oct 2012 02:00
End time: 20 Oct 2012 05:00

Boyd Data Center Network Maintenance

Fri, 19 Oct 2012 13:25:54 EDT

Maintenance will be conducted to provision load balancing to development resources on the Boyd Data Center network.

Impact On End Users
No impact to end users is expected.

Actions Being Taken
Changes to provision load balancing services to development resources within the Boyd Data Center network are being made.

Estimated Resolution Time
One Hour

Start time: 19 Oct 2012 17:00
End time: 19 Oct 2012 18:00

Remedy Maintenance Task

Fri, 19 Oct 2012 14:36:28 EDT

Maintenance tasks were completed; however, the changes for EITS users may not be picked up by the web tier for another 30 minutes.

Start time: 19 Oct 2012 14:20
End time: 19 Oct 2012 14:50

Remedy Maintenance Task

Fri, 19 Oct 2012 14:21:37 EDT

Minor updates are being applied to an application used internally by EITS in order to back out of some previous changes.

Impact On End Users
No user impact is expected.

Actions Being Taken
An application used internally by EITS is having some minor updates applied. There should be no impact on users.

Estimated Resolution Time
5 minutes

Start time: 19 Oct 2012 14:20
End time: 19 Oct 2012 14:50

Campus Web Server (www.uga.edu)

Fri, 19 Oct 2012 10:01:46 EDT

The system is experiencing technical difficulties and EITS is using all resources to return it to a normal operational status. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Impact On End Users
Users might experience issues with the UGA web page

Actions Being Taken
EITS is using all resources to return it to a normal operational status.

Estimated Resolution Time
Currently, there is not an estimated time for the service to be restored.

Start time: 19 Oct 2012 10:00
End time: 19 Oct 2012 14:00

EITS Automated Security Self-Evaluation Tools (ASSETs)

Thu, 18 Oct 2012 15:07:30 EDT

The website is backed up.

Start time: 18 Oct 2012 14:30
End time: 18 Oct 2012 15:05

EITS Automated Security Self-Evaluation Tools (ASSETs)

Thu, 18 Oct 2012 14:49:25 EDT

The server which hosts the login page of the EITS ASSETs (https://assets.uga.edu) is not responding to the access requests, thus the page is currently down.

Impact On End Users
EITS ASSETs users are not able to logon to the website (https://assets.uga.edu).

Actions Being Taken
EITS staff have started looking into the issue.

Estimated Resolution Time
Currently unknown but will be updated the status.

Start time: 18 Oct 2012 14:30
End time: 18 Oct 2012 15:05

New End User Behavior within Identity Management System

Mon, 12 Nov 2012 16:20:33 EST

Users may now request a MyID, change their password, and set their question/answer pairs on or off the Athens campus and with or without the UGA VPN. If you need to reset your password because you have forgotten it, please contact the EITS Help Desk at 706-542-3106.

Start time: 13 Oct 2012 12:37
End time: 07 Feb 2013 18:00

New End User Behavior within Identity Management System

Mon, 12 Nov 2012 16:20:25 EST

Start time: 13 Oct 2012 12:37
End time: 07 Feb 2013 18:00

New End User Behavior within Identity Management System

Mon, 12 Nov 2012 16:20:11 EST

Certain Components of the Identity Management System Require New Process

Impact On End Users
If you need to reset your password because you have forgotten it, please contact the EITS Help Desk at 706-542-3106. On-going assessment and improvement of the Identity Management system will be communicated to campus as necessary.
Actions Being Taken
Continued Improvement in Identity Management

Estimated Resolution Time
On-going assessment and improvement of the Identity Management System will be communicated to campus as necessary.

Start time: 13 Oct 2012 12:37
End time: 07 Feb 2013 18:00

New End User Behavior within Identity Management System

Fri, 19 Oct 2012 09:13:18 EDT

Users who select “Change Password” or “Set up your secret questions” and are not connected to the UGA Athens Campus network or to the UGA VPN will now receive a help message.

Start time: 13 Oct 2012 12:37
End time: 07 Feb 2013 18:00

New End User Behavior within Identity Management System

Wed, 17 Oct 2012 17:30:28 EDT

4) If you need to request a MyID and are not on the UGA Athens Campus or cannot connect to the UGA VPN, a paper based MyID request form is now available at myid.uga.edu website. Click on the “Request a MyID” and you will receive instructions on accessing the paper based form.

Start time: 13 Oct 2012 12:37
End time: 07 Feb 2013 18:00

Windows Server OS Patching

Sat, 13 Oct 2012 02:14:48 EDT

Patching has been completed please contact the helpdesk if assistance is needed.

Start time: 12 Oct 2012 22:00
End time: 13 Oct 2012 10:00

Windows Server OS Patching

Wed, 10 Oct 2012 14:40:14 EDT

EITS personnel will be applying Microsoft OS patches from Friday 10:00 pm until Saturday 10:00 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted

Estimated Resolution Time
No Later than 10:00am, most downtimes have been completed by 6:00am in the past.

Start time: 12 Oct 2012 22:00
End time: 13 Oct 2012 10:00

MyUGA portal maintenance

Fri, 12 Oct 2012 03:30:34 EDT

The MyUga portal maintenance was completed at 03:06am. Code was updated one system at a time, so end users should not have been impacted. Each system was individually tested after each update. If you experience any issues with this service, please contact the EITS Help Desk

Start time: 12 Oct 2012 02:00
End time: 12 Oct 2012 03:00

MyUGA portal maintenance

Thu, 11 Oct 2012 18:53:02 EDT

In order to accommodate changes to the live@edu signon page, modified signon code will be deployed to the UGA portal.

Impact On End Users
The portal is a clustered service, and this code update will be pushed to one server at time, so no impact is expected.

Actions Being Taken
Modifications to the Live@edu signon code will be deployed to the portal servers.

Estimated Resolution Time
One hour

Start time: 12 Oct 2012 02:00
End time: 12 Oct 2012 03:00

IDM Emergency Maintenance

Thu, 11 Oct 2012 12:19:07 EDT

This operation was completed without issue and the IDM connectors affected are back in service.

Start time: 11 Oct 2012 12:10
End time: 11 Oct 2012 12:20

IDM Emergency Maintenance

Thu, 11 Oct 2012 12:07:41 EDT

Several Identity Management connector are unable to start because of insufficient memory. A restart of directory services on the affect host is indicated.

Impact On End Users
No impact; the host in question supports no user-facing services or applications and is not involved in password processing.

Actions Being Taken
Directory services will be restarted on the affected host.

Estimated Resolution Time
Ten minutes

Start time: 11 Oct 2012 12:10
End time: 11 Oct 2012 12:20

Emergency Maintenance on Identity Management System

Tue, 09 Oct 2012 17:34:10 EDT

Maintenance is complete. The Identity Management System is available.

Start time: 09 Oct 2012 17:16
End time: 09 Oct 2012 17:34

Emergency Maintenance on Identity Management System

Tue, 09 Oct 2012 17:19:41 EDT

The Identity Management System will be temporarily unavailable for emergency maintenance.

Impact On End Users
Users will not be able to access the IdM tools.

Actions Being Taken
Maintenance is being performed by the IdM team.

Estimated Resolution Time
Maintenance will take 15-30 minutes. The system should be available again at 6:00pm.

Start time: 09 Oct 2012 17:16
End time: 09 Oct 2012 17:34

Chicopee Telephony Disruption

Tue, 09 Oct 2012 11:48:12 EDT

The Telephony Disruption of Service at Chicopee has been resolved.

Start time: 09 Oct 2012 10:21
End time: 09 Oct 2012 10:30

Chicopee Telephony Disruption

Tue, 09 Oct 2012 10:20:43 EDT

Users in Chicopee are experiencing sporadic loss of Telephone Services.

Impact On End Users
Dropped calls

Actions Being Taken
Rebooting Avaya Gateway at 10:20am

Estimated Resolution Time
5-10 minutes

Start time: 09 Oct 2012 10:21
End time: 09 Oct 2012 10:30

Remedy Maintenance

Sat, 06 Oct 2012 11:09:23 EDT

Remedy has been returned to service. If you experience any issues with Remedy, please contact the EITS Help Desk at 706-542-0223.

Start time: 06 Oct 2012 07:00
End time: 06 Oct 2012 11:00

Remedy Maintenance

Fri, 05 Oct 2012 09:33:52 EDT

The Remedy Service will undergo maintenance on Saturday, October 6, from 7:00 - 11:00 a.m.

Impact On End Users
Users attempting to connect during the maintenance period will be disrupted, with web users being caused to log in again. The Remedy service may be down for several minutes longer than usual during this maintenance.

Actions Being Taken
Updates will be applied to some applications on Remedy, some reports will be run, full text database maintenance tasks. This mostly is to complete some tasks that were not addressed in the previous downtime.

Estimated Resolution Time
4 hours

Start time: 06 Oct 2012 07:00
End time: 06 Oct 2012 11:00

eLC Maintenance Restart Sat. 10/06 3AM - 5AM

Sat, 06 Oct 2012 04:08:44 EDT

eLC has been returned to service as of 04:03am EST 06 Oct 2012.

Start time: 06 Oct 2012 03:00
End time: 06 Oct 2012 04:03

eLC Maintenance Restart Sat. 10/06 3AM - 5AM

Fri, 05 Oct 2012 13:35:32 EDT

Start time: 06 Oct 2012 03:00
End time: 06 Oct 2012 04:03

Nolij Document Management system Maintenance

Sat, 06 Oct 2012 06:34:15 EDT

Maintenance complete.

Start time: 06 Oct 2012 00:01
End time: 06 Oct 2012 06:30

Nolij Document Management system Maintenance

Fri, 05 Oct 2012 17:24:16 EDT

In order to accommodate the removal of SSNs from the Nolij Document Management system, it's SAN volume needs to be extended.

Impact On End Users
Nolij will be unavailable during maintenance.

Actions Being Taken
SAN volume is being extended.

Estimated Resolution Time
7 hours

Start time: 06 Oct 2012 00:01
End time: 06 Oct 2012 06:30

UGA Campus Internet disruption

Tue, 02 Oct 2012 15:59:47 EDT

Additional issues were observed at 15:17 on the secondary Internet pathways. Network Engineering made modifications to the primary firewall to add additional processing capability and routed traffic back to the primary firewall. Users may have experienced intermittent disruption or degraded performance until 15:33. Current monitoring shows that normal operations are resumed (including VPN, GHSU, and GTA). Network Engineering will continue to investigate the issue. If you continue to experience issue please contact the EITS helpdesk at 706-542-3106.

Start time: 02 Oct 2012 14:00
End time: 02 Oct 2012 15:33

UGA Campus Internet disruption

Tue, 02 Oct 2012 15:16:24 EDT

Network Engineering and Information Security continue to investigate the source of the disruption. At 14:17 Traffic was routed to the secondary Internet pathway. Communication to GHSU, VPN, and some GTA sites may still be experiencing disruption. Network Engineering will perform an additional maintenance at 17:30 to bring the Primary Internet connection online.

Start time: 02 Oct 2012 14:00
End time: 02 Oct 2012 15:33

UGA Campus Internet disruption

Tue, 02 Oct 2012 14:32:55 EDT

At approximately 14:00 Network Engineering observed a large amount of sessions traversing the campus edge. Indications are of a denial of service event.

Impact On End Users
User may be experiencing disruption to Internet services.

Actions Being Taken
Network Engineering is currently investigating. Internal sources have been blocked.

Estimated Resolution Time
No ETR at this time.

Start time: 02 Oct 2012 14:00
End time: 02 Oct 2012 15:33

File Upload Disruption

Tue, 02 Oct 2012 16:04:51 EDT

High system activity caused the database to run out of space unexpectedly. Additional space has been provisioned for the database and testing indicates that this issue was resolved by 3pm. We apologize for this disruption, and DB administration practices will be revised to prevent this issue from recurring.

Start time: 02 Oct 2012 13:43
End time: 02 Oct 2012 15:00

File Upload Disruption

Tue, 02 Oct 2012 13:44:36 EDT

File uploading is currently not working in ELC

Impact On End Users
Students and faculty will not be able to upload files until this issue is resolved

Actions Being Taken
ELC specialists are working on the issue now

Estimated Resolution Time
There is no estimated resolution time

Start time: 02 Oct 2012 13:43
End time: 02 Oct 2012 15:00

zcluster maintenance

Fri, 28 Sep 2012 13:45:41 EDT

Reboot the queue system master-node, zhead, to implement a more robust debugging environment.

Impact On End Users
The queuing system commands will not work. Users can still use the cluster, and jobs will continue to run

Actions Being Taken
reboot zhead.rcc.uga.edu

Estimated Resolution Time
30 minutes

Start time: 01 Oct 2012 17:10
End time: 01 Oct 2012 17:40

Internet Connectivity Disruption

Mon, 01 Oct 2012 10:25:43 EDT

At approximately 10:00 Network Engineering observed a disruption to Internet connectivity. The primary peerings to all providers were briefly lost. Peering to CenturyLink was reestablished at 10:02. Peerings to all providers were reestablished by 10:10.

Impact On End Users
Users may have experienced a brief disruption to all internet services until 10:02. Users may have experienced disruption to some specific Internet resources until 10:10. If you continue to experience issue please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
Network Engineering is currently investigating the source of the disruption. All services should be restored at this time.

Estimated Resolution Time
2012-10-01 10:00

Start time: 01 Oct 2012 10:00
End time: 01 Oct 2012 10:10

Updates to User Experience for the UGA SendFiles Service

Tue, 25 Sep 2012 09:54:37 EDT

The following additional change will also be included in this update. 4. All users' display names will now be changed to reflect this format - "Joe User (joeuser@uga.edu)" - to allow for unique display names within the system. This will not affect any functionality of the system and is strictly cosmetic.

Start time: 30 Sep 2012 11:00
End time: 30 Sep 2012 11:30

Updates to User Experience for the UGA SendFiles Service

Tue, 18 Sep 2012 16:35:51 EDT

Updates to the SendFiles Service need to be made including notification updates, increasing the online audit log retention to 365 days, and updating the label on the log-in page to say "UGA MyID or Username".

Impact On End Users
A brief web disruption might be seen as the web service is restarted.

Actions Being Taken
1. Notification Updates 2. Increasing the online audit log retention to 365 days 3. Updating the label on the log-in page to say "UGA MyID or Username"

Estimated Resolution Time
30 minutes

Start time: 30 Sep 2012 11:00
End time: 30 Sep 2012 11:30

EITS Website Maintenance

Sat, 29 Sep 2012 02:46:50 EDT

Maintenance is complete. The previously specified sites are now integrated into the main EITS website.

Start time: 29 Sep 2012 00:01
End time: 29 Sep 2012 05:00

EITS Website Maintenance

Thu, 27 Sep 2012 09:26:13 EDT

EITS staff will be taking some existing websites and rolling them in with the main EITS website. Included sites: – myid.uga.edu – infosec.uga.edu – gacrc.uga.edu/rcc.uga.edu

Impact On End Users
The sites may be temporarily unavailable until the DNS changes completely propagate.

Actions Being Taken
Changing DNS entries, activating relevant redirects, enabling new site pages.

Estimated Resolution Time
Less than 2 hours

Start time: 29 Sep 2012 00:01
End time: 29 Sep 2012 05:00

Remedy Maintenance

Sat, 29 Sep 2012 05:23:20 EDT

The Remedy Service was returned to availability around 5:10 a.m. If you experience any issues, please contact the EITS Help Desk at 706-542-3106.

Start time: 29 Sep 2012 00:01
End time: 29 Sep 2012 05:00

Remedy Maintenance

Fri, 28 Sep 2012 14:17:38 EDT

The Remedy Service will undergo maintenance on Saturday, September 29, from 00:01 - 05:00.

Impact On End Users
Users attempting to connect during the maintenance period will be disrupted, with web users being caused to log in again. The Remedy service may be down for several minutes longer than usual during this maintenance

Actions Being Taken
Updates will be applied to some applications on Remedy, some reports will be run, full text database maintenance tasks.

Estimated Resolution Time
up to 5 hours

Start time: 29 Sep 2012 00:01
End time: 29 Sep 2012 05:00

Update Bomgar Base Software and Portal Software

Fri, 28 Sep 2012 18:39:48 EDT

This maintenance has been successfully completed. Please contact the EITS Help Desk if you experience any issues with the Bomgar service after this upgrade. 706-542-3106 // helpdesk@uga.edu

Start time: 28 Sep 2012 17:00
End time: 28 Sep 2012 18:39

Update Bomgar Base Software and Portal Software

Tue, 18 Sep 2012 16:30:40 EDT

Upgrade the Bomgar appliances with new Base software and upgrade the Portal Software to the latest release. Details on the issues resolved in the latest release can be found here: http://www.bomgar.com/support/product-information/bomgar-release-1223.htm

Impact On End Users
A 2 minute disruption may be seen in-between role switching between the two appliances and will occur twice during the maintenance window.

Actions Being Taken
1. Synchronize the production appliance with its backup appliance. 2. Upgrade the backup appliance with the new base and new portal packages. 3. Switch roles. Upgrade the second appliance. 4. Re-sync appliances.

Estimated Resolution Time
3 hours

Start time: 28 Sep 2012 17:00
End time: 28 Sep 2012 18:39

UGA Enterprise SSL VPN Maintenance

Thu, 27 Sep 2012 09:52:42 EDT

The SSL Certificate for remote.uga.edu requires renewal.

Impact On End Users
No impact is expected. If you experience certificate warnings or other issue, please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
The certificate for remote.uga.edu will be renewed.

Estimated Resolution Time
09/28/2012 19:00

Start time: 28 Sep 2012 17:00
End time: 28 Sep 2012 19:00

PAWS Outage

Fri, 28 Sep 2012 15:12:02 EDT

The PAWS and PAWS secure wireless network issue that plagued numerous buildings on North Campus has been resolved by system engineers. We appreciate your patience.

Start time: 28 Sep 2012 12:23
End time: 28 Sep 2012 15:10

PAWS Outage

Fri, 28 Sep 2012 12:26:13 EDT

We are experiencing a PAWS outage in several buildings on Campus.

Impact On End Users
Users will be unable to access to PAWS

Actions Being Taken
Administrators are troubleshooting this issue

Estimated Resolution Time
Unkown

Start time: 28 Sep 2012 12:23
End time: 28 Sep 2012 15:10

eLearning Commons restart

Thu, 27 Sep 2012 03:38:27 EDT

eLC has been restored to service as of 03:34AM 9/27/2012.

Start time: 27 Sep 2012 03:00
End time: 27 Sep 2012 05:00

eLearning Commons restart

Wed, 26 Sep 2012 16:46:20 EDT

The eLearning Commons cluster will be restarted beginning promptly at 03:00. The restart should be completed within 90 minutes, but could take until 05:00 if there are unforeseen issues. No changes to the configuration will occur.

Impact On End Users
User sessions will be lost at 03:00 and sessions will be directed to a downtime status message until service is restored.

Actions Being Taken
A routine restart necessary to maintain system stability.

Estimated Resolution Time
5am 9-27-2012

Start time: 27 Sep 2012 03:00
End time: 27 Sep 2012 05:00

RHN Satellite Service Restart

Wed, 26 Sep 2012 08:50:46 EDT

The RHN Satellite Service will be restarted in order to increase database sizing.

Impact On End Users
Users will experience a brief 5-minute disruption to the RHN satellite service during the maintenance window. This will only affect users who are either downloading patches from the satellite server during the maintenance window, or users who are attempting to register new hosts to the server.

Actions Being Taken
The back end database server sizing will be increased in an attempt to speed up the processing of new packages. After the new sizing is in place, the RHN satellite service will be restarted. In the event the new sizing depletes host resources, we will restore the current configuration, and restart the RHN satellite service a second time.

Estimated Resolution Time
19:00

Start time: 26 Sep 2012 17:00
End time: 26 Sep 2012 19:00

eLC Disruption

Wed, 26 Sep 2012 16:43:46 EDT

Continued monitoring of the eLearning Commons system indicates that system stability is sub-optimal, with up to 3 of the 12 front end nodes exhibiting intermittent connection errors. Although eLC is usable, a restart of the system is needed to maintain system stability. That maintenance will be scheduled for 3am 9-27-2012 to minimize user impact.

Start time: 26 Sep 2012 10:57
End time: 26 Sep 2012 23:59

eLC Disruption

Wed, 26 Sep 2012 11:03:50 EDT

At 10:40AM 09/26/2012, the e-Learning Commons cluster experienced a service degradation. Service returned to normal at approximately 10:46AM.

Impact On End Users
Some users may have been unable to log in to eLC during this period of service disruption.

Actions Being Taken
Administrators are currently researching the cause of this issue.

Estimated Resolution Time
N/A

Start time: 26 Sep 2012 10:57
End time: 26 Sep 2012 23:59

UGAMail Access Issues

Tue, 25 Sep 2012 10:32:24 EDT

This incident has been resolved by Microsoft. Below is a summary of Microsoft's incident report: "On 9/25/2012 at approximately 10:44 AM UTC, a network issue in one of Microsoft's datacenters caused some users authentication errors when attempting to log on. The problem affected multiple users worldwide. Microsoft engineers identified the root cause, and replaced the faulty component in the datacenter. The issue was successfully fixed on 9/25/2012 at 1:45 PM UTC." Please contact the EITS Help Desk if you continue to experience any issues at 706-542-3106.

Start time: 25 Sep 2012 08:00
End time: 25 Sep 2012 10:20

UGAMail Access Issues

Tue, 25 Sep 2012 09:02:20 EDT

This issue has been escalated to Microsoft engineering. Other Live@Edu customers are impacted by this incident.

Start time: 25 Sep 2012 08:00
End time: 25 Sep 2012 10:20

UGAMail Access Issues

Tue, 25 Sep 2012 09:00:11 EDT

A number of individuals are unable to access their UGAMail account through any means.

Impact On End Users
Impacted users will be unable to access their email.

Actions Being Taken
EITS is working with Microsoft to diagnose the issue.

Estimated Resolution Time
No estimated time of resolution is available at this moment. Please check this post for further updates.

Start time: 25 Sep 2012 08:00
End time: 25 Sep 2012 10:20

UGA to GHSU connectivity

Tue, 25 Sep 2012 08:45:14 EDT

Connectivity between UGA and GHSU was restored 09/24 at 20:33. If you experience issue please contact the EITS helpdesk at 706-542-3106.

Start time: 24 Sep 2012 10:26
End time: 24 Sep 2012 20:33

UGA to GHSU connectivity

Mon, 24 Sep 2012 10:29:03 EDT

A fiber cut is creating a disruption in communication between UGA and GHSU.

Impact On End Users
Users may be experiencing disruption attempting to access some GHSU resources.

Actions Being Taken
GPW has been dispatched and is currently investigating the issue.

Estimated Resolution Time
No ETR at this time.

Start time: 24 Sep 2012 10:26
End time: 24 Sep 2012 20:33

Miller Plant Sciences Network Disruption

Mon, 24 Sep 2012 10:20:14 EDT

Full connectivity has been restored to users in the Miller Plant Sciences building. Any users still experiencing problems should call the EITS Help Desk - 706-542-3106.

Start time: 24 Sep 2012 08:57
End time: 24 Sep 2012 09:51

Miller Plant Sciences Network Disruption

Mon, 24 Sep 2012 09:56:36 EDT

There is currently a disruption affecting the Miller Plant Sciences building network.

Impact On End Users
Users in Miller Plant Sciences will not be able to access the Internet or on-campus network resources. User access to PAWS will also be intermittent or completely disrupted.

Actions Being Taken
EITS network support staff are on site and troubleshooting the issue

Estimated Resolution Time
At present there is no estimated time to resolution.

Start time: 24 Sep 2012 08:57
End time: 24 Sep 2012 09:51

SoX/CenturyLink Maintenance

Fri, 21 Sep 2012 09:17:38 EDT

SoX/CenturyLink will be performing maintenance on the SoX/CenturyLink Atlanta 10gigE connection Friday 09/21 at 23:59.

Impact On End Users
Internal users may experience brief disruption accessing Internet resources, external users may experince brief disruption attempting to access internal UGA resources.

Actions Being Taken
SoX/CenturyLink will upgrade their peering from 10Gb to 20Gb port-channel.

Estimated Resolution Time
00:30 09/22/2012

Start time: 21 Sep 2012 23:59
End time: 22 Sep 2012 00:30

Boyd Datacenter switch maintenance

Wed, 19 Sep 2012 11:21:31 EDT

Minor maintenance will be performed to add a new secure VLAN to the datacenter logical network.

Impact On End Users
No impact is expected. If you experience issue during or following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Actions Being Taken
A new VLAN will be provisioned into the datacenter switch environment and trunked to the datacenter firewalls.

Estimated Resolution Time
1 hour

Start time: 21 Sep 2012 17:00
End time: 21 Sep 2012 18:00

IDM/AD Maintenance

Fri, 21 Sep 2012 23:14:57 EDT

Attribute mappings have been updated and data has been populated in the MSMYID Active Directory instance. Normal mailbox provisioning operations have been resumed; because of the large number of updates the initial ILM sync is expected to take at least an hour to complete, after which typical performance can be expected to resume.

Start time: 21 Sep 2012 17:00
End time: 22 Sep 2012 00:01

IDM/AD Maintenance

Fri, 14 Sep 2012 13:19:20 EDT

Attribute mappings will be updated and new attribute values populated in the MSMYID Active Directory instance.

Impact On End Users
New mailbox provisioning will be suspended during the maintenance. Password changes in MSMYID may be delayed by 15-20 minutes during the maintenance.

Actions Being Taken
IDM connectors will be reconfigured, updated rules extensions concerning whether a mailbox appears in the Global Address List will be deployed, and the ugaIDNumber will be added to Active Directory

Estimated Resolution Time
Four hours.

Start time: 21 Sep 2012 17:00
End time: 22 Sep 2012 00:01

Brief Disruption of UGAMail Services for Some Users

Thu, 20 Sep 2012 16:54:31 EDT

The UGA Athens campus saw a brief disruption of UGAMail services to one of our main Microsoft datacenters (bluprd0202) from 4:30-4:42pm.

Impact On End Users
This affected UGAMail users that are currently on the bluprd0202 datacenter. According to our monitoring, users would have seen a complete disconnect from UGAMail during this time independent of connection method (webmail, Outlook, mobile phones on WiFi, etc).

Actions Being Taken
EITS personnel will be watching the service throughout the evening and following up with Microsoft on this disruption. If any additional information is discovered, an update to this Status entry will be made. If you have any questions or concerns, please contact the EITS Help Desk at 706-542-3106, helpdesk@uga.edu.

Estimated Resolution Time
13 minutes

Start time: 20 Sep 2012 16:30
End time: 20 Sep 2012 16:42

UGA Gwinnett and Buckhead Campus Network Connectivity Disruption

Thu, 20 Sep 2012 17:32:53 EDT

As of 3:38pm, connectivity was restored to both Gwinnett and Buckhead locations. GTA and AT&T resource availability has not been confirmed.

Start time: 20 Sep 2012 14:08
End time: 20 Sep 2012 15:38

UGA Gwinnett and Buckhead Campus Network Connectivity Disruption

Thu, 20 Sep 2012 15:49:18 EDT

This disruption is also impacting connectivity from the UGA Athens campus to resources and websites hosted by the Georgia Technology Authority and AT&T.

Start time: 20 Sep 2012 14:08
End time: 20 Sep 2012 15:38

UGA Gwinnett and Buckhead Campus Network Connectivity Disruption

Thu, 20 Sep 2012 15:11:16 EDT

The AT&T Metro-E circuit that connects these locations to the UGA Network has been disrupted.

Impact On End Users
Users in these locations will not be able to access resources on the UGA Network and the Internet.

Actions Being Taken
AT&T is working to resolve the issue.

Estimated Resolution Time
As a third party is working to resolve this issue, EITS cannot offer an estimated resolution time.

Start time: 20 Sep 2012 14:08
End time: 20 Sep 2012 15:38

Franklin House and Globis Network Connectivity

Wed, 19 Sep 2012 17:53:20 EDT

Issue resolved at 15:23. Connections moved to new fiber pair. If you experience issue please contact the EITS helpdesk at 706-542-3106.

Start time: 19 Sep 2012 13:17
End time: 19 Sep 2012 15:23

Franklin House and Globis Network Connectivity

Wed, 19 Sep 2012 13:23:21 EDT

Updated to reflect additional disruption to Globis.

Start time: 19 Sep 2012 13:17
End time: 19 Sep 2012 15:23

Franklin House and Globis Network Connectivity

Wed, 19 Sep 2012 13:22:57 EDT

Users in the Franklin House and Globis may be experiencing intermittent connectivity on wireless and wired connections. Network Engineering is currently investigating.

Impact On End Users
Users in the Franklin House and Globis may be experiencing intermittent connectivity on wireless and wired connections.

Actions Being Taken
Network Engineering is currently investigating.

Estimated Resolution Time
No ETR at this time.

Start time: 19 Sep 2012 13:17
End time: 19 Sep 2012 15:23

Apple iOS 6 Calendaring Advisory

Thu, 01 Nov 2012 16:40:34 EDT

Apple has now released iOS 6.0.1. Apple states that this fixes the bug affecting Exchange meetings. http://support.apple.com/kb/DL1606

Start time: 19 Sep 2012 00:00
End time: 01 Nov 2012 16:40

Apple iOS 6 Calendaring Advisory

Tue, 30 Oct 2012 10:04:09 EDT

Microsoft is aware of an increase in issues for meeting requests that coincided with the release of Apple iOS 6 devices. When this occurs, users that are attendees of a meeting may inadvertently become the meeting organizer. The organizer information in Microsoft Outlook and Outlook Web App (OWA) is not changed in this scenario. If an attendee takes action on a meeting item using an Apple iOS 6 device, synchronizing with UGAMail, the meeting organizer may be changed and replaced by the attendee. As a secondary result, the device may incorrectly assume that the device user (attendee) is the organizer, and can send meeting updates or cancellations to all of the original meeting attendees, as if the mailbox user is the organizer.

Impact On End Users
You may see an update or cancellation notice by someone other than the original meeting organizer. If that is the case, you should contact the meeting organizer to confirm the update or cancellation. Those with Apple iOS 6 devices should not perform calendar operations, such as replies, updates, or declining a meeting, on their devices until Apple releases an update to correct the issue. Your calendar can still be used to view appointments and meetings safely.

Actions Being Taken
This issue is currently under active investigation by Microsoft and Apple. At this time, Microsoft cannot mitigate this issue. Apple is reportedly in the testing phases of iOS 6.0.1, which should correct this issue.

Estimated Resolution Time
A resolution time is currently unknown. More updates will be posted as Microsoft and Apple report their findings.

Start time: 19 Sep 2012 00:00
End time: 01 Nov 2012 16:40

Minor repair SecureUGA reporting tool

Tue, 18 Sep 2012 17:09:45 EDT

Maintenance will be performed on the SecureUGA reporting tool to fix a minor reporting error. Users of the reporting tool only should be impacted, however there is a possibility of occasional, prolonged periods of service disruption during the maintenance window.

Impact On End Users
Will impact only a small number of users of the reporting tool.

Actions Being Taken
Repairing session data storage error.

Estimated Resolution Time
30 min

Start time: 18 Sep 2012 17:00
End time: 18 Sep 2012 17:30

Windows Server OS Patching

Sat, 15 Sep 2012 03:58:03 EDT

Patches have been applied successfully. Please report any problems to the help desk. helpdesk@uga.edu or 706-542-3106

Start time: 14 Sep 2012 22:00
End time: 15 Sep 2012 10:00

Windows Server OS Patching

Tue, 11 Sep 2012 15:46:13 EDT

Start time: 14 Sep 2012 22:00
End time: 15 Sep 2012 10:00

RHN Satellite Service Restart

Thu, 13 Sep 2012 11:38:41 EDT

In order to further troubleshoot speed issues with the RHN Satellite Server, debug logging will be enabled during the maintenance window.

Impact On End Users
Users will experience 2 brief 5-minute disruptions to the RHN satellite service during the maintenance window. This will only affect users who are either downloading patches from the satellite server during the maintenance window, or users who are attempting to register new hosts to the server.

Actions Being Taken
In order to enable full debug logging, the service must be restarted. Once the logging is complete, the service must be restarted again to return to normal logging mode. The restarts should take less than 5 minutes each.

Estimated Resolution Time
Maintenance should be concluded no later than 18:15.

Start time: 14 Sep 2012 17:00
End time: 14 Sep 2012 18:15

Intermittent connectivity to UGA web hosting

Fri, 14 Sep 2012 11:54:34 EDT

Analysis indicates that a network transient or failure to reach one of the front end web nodes caused some web traffic to be routed to the Emergency Web Service (a lightweight web page intended for display when the main web site is down, or for activation during University emergencies). Monitoring indicates that web traffic has been routing correctly since the initial alert, and testing indicates that this service is functioning normally.

Start time: 14 Sep 2012 10:31
End time: 14 Sep 2012 11:50

Intermittent connectivity to UGA web hosting

Fri, 14 Sep 2012 10:37:04 EDT

EITS has received a small number of calls reporting inability to reach the UGA website (www.uga.edu), and our monitoring indicates that it may be an issue with network load balancing for that service.

Impact On End Users
A small number of users have reported problems reaching www.uga.edu and associated UGA pages.

Actions Being Taken
EITS system administrators and network engineers are investigating. All systems appear to be functioning normally and no root cause has been found at this time.

Estimated Resolution Time
Unknown.

Start time: 14 Sep 2012 10:31
End time: 14 Sep 2012 11:50

UGA Network Activation for HSC Kenny Rd. and Gilmore Circle

Wed, 12 Sep 2012 17:29:54 EDT

The recently-installed UGA network will be activated for residents of the Kenny Rd. and Gilmore Circle facilities the morning of Thursday, September 13. The existing Charter cable modem network connectivity will still be operational.

Impact On End Users
For a better network experience, residents should connect to the new network. We will have technicians on site to assist residents with connecting to the UGA network throughout the day.

Actions Being Taken
We are activating the UGA network to these facilities.

Estimated Resolution Time
The UGA network drops in the units will be active by 7:30 AM on September 13.

Start time: 13 Sep 2012 06:00
End time: 13 Sep 2012 09:00

University Village D Network Maintenance 09/13/12

Wed, 12 Sep 2012 17:23:13 EDT

The Ethernet (not LRE) network in University Village D will be unavailable from 6:00 AM to 7:00 AM on Thursday, September 13. The rack housing the main fiber connection must be moved due to a water leak.

Impact On End Users
Users in University Village D that are on the new Ethernet network will not be able to access the wired or wireless (PAWS) network during the maintenance.

Actions Being Taken
Network rack is being moved.

Estimated Resolution Time
7:00 AM

Start time: 13 Sep 2012 06:00
End time: 13 Sep 2012 07:00

DegreeWorks Break/Fix Maintenance

Wed, 12 Sep 2012 04:15:55 EDT

Maintenance completed successfully

Start time: 12 Sep 2012 03:00
End time: 12 Sep 2012 03:40

DegreeWorks Break/Fix Maintenance

Tue, 11 Sep 2012 15:13:35 EDT

Emergency maintenance will be applied to the DegreeWorks web application. This will include corrections developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2am - 7am on Wednesday, September 12th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am - 7am.

Actions Being Taken
EITS personnel will update files on the DegreeWorks web server.

Estimated Resolution Time
Sept 12, 2012, 5am

Start time: 12 Sep 2012 03:00
End time: 12 Sep 2012 03:40

OMEGAMON / SyncSort Maintenance

Thu, 06 Sep 2012 15:24:03 EDT

All mainframe services such as student, financial and administrative application that require mainframe databases as well as peripheral devices will be unavailable for use due to system maintenance. During this maintenance period maintenance will be applied to the OMEGAMON and SyncSort products suites.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, printer services and MVS batch.

Actions Being Taken
Apply maintenance to the OMEGAMON and SyncSort products suites

Estimated Resolution Time
System maintenance should be finished within 5 hours.

Start time: 09 Sep 2012 00:01
End time: 09 Sep 2012 05:00

eLearning Commons

Sat, 08 Sep 2012 04:00:51 EDT

eLearning Commons was returned to service at approximately 03:50

Start time: 08 Sep 2012 03:00
End time: 08 Sep 2012 03:50

eLearning Commons

Thu, 06 Sep 2012 16:11:32 EDT

Start time: 08 Sep 2012 03:00
End time: 08 Sep 2012 03:50

Family Housing D Network Disruption

Fri, 07 Sep 2012 15:45:32 EDT

The network in Family Housing D is now functioning properly. If you experience any problems, please call the EITS Helpdesk.

Start time: 07 Sep 2012 15:13
End time: 07 Sep 2012 15:44

Family Housing D Network Disruption

Fri, 07 Sep 2012 15:25:18 EDT

Correction: Disruption is affecting Family Housing D.

Start time: 07 Sep 2012 15:13
End time: 07 Sep 2012 15:44

Family Housing D Network Disruption

Fri, 07 Sep 2012 15:24:19 EDT

A water leak has created a disruption to network connectivity in Family Housing D.

Impact On End Users
Users in Family Housing D will experience disruption connecting to the Campus network and Internet over wireless and wired connections.

Actions Being Taken
Engineers are currently attempting to resolve.

Estimated Resolution Time
No estimated time of resolution at this time.

Start time: 07 Sep 2012 15:13
End time: 07 Sep 2012 15:44

SecureUGA Reporting Tool issues

Thu, 06 Sep 2012 08:47:35 EDT

Problem resolved. All users can now run departmental reports with the SecureUGA Reporting Tool.

Start time: 06 Sep 2012 08:28
End time: 06 Sep 2012 08:47

SecureUGA Reporting Tool issues

Thu, 06 Sep 2012 08:46:26 EDT

Start time: 06 Sep 2012 08:28
End time: 06 Sep 2012 08:47

SecureUGA Reporting Tool issues

Thu, 06 Sep 2012 08:40:23 EDT

An error in a .php file is preventing reports from running correctly.

Impact On End Users
Users cannot run department reports with the reporting tool. Users with administrative/global access are unaffected. SecureUGA awareness modules are also unaffected.

Actions Being Taken
The file that is causing the issue will be updated and tested in the production environment.

Estimated Resolution Time
5min-30min

Start time: 06 Sep 2012 08:28
End time: 06 Sep 2012 08:47

Boyd Building Network Disruption

Wed, 05 Sep 2012 11:39:08 EDT

Connectivity has been restored to all Boyd Building area networks. EITS is still investigating the root cause of these disruptions.

Start time: 05 Sep 2012 10:39
End time: 05 Sep 2012 11:35

Boyd Building Network Disruption

Wed, 05 Sep 2012 10:50:43 EDT

Connectivity has been restored to all Boyd Building area networks except for the following: OVPR Office Areas West Parking Deck

Start time: 05 Sep 2012 10:39
End time: 05 Sep 2012 11:35

Boyd Building Network Disruption

Wed, 05 Sep 2012 10:41:25 EDT

Users in Boyd Graduate and Research Studies may be experiencing intermittent disruptions to their network connectivity. This does NOT affect the Boyd Data Center, GACRC Data Center or the Boyd Science Library.

Impact On End Users
Users may be unable to access the Internet and UGA Campus resources.

Actions Being Taken
EITS personnel are working to resolve this issue.

Estimated Resolution Time
No estimated to resolution at present.

Start time: 05 Sep 2012 10:39
End time: 05 Sep 2012 11:35

UGA Enterprise SSL VPN Disruption

Wed, 05 Sep 2012 10:57:46 EDT

At 10:26 an issue with the internal router for Enterprise VPN experienced a disruption.

Impact On End Users
Users may have experienced brief disruption to internal resources. VPN connections would be maintained but access to resources may have been intermittent.

Actions Being Taken
The source of the issue (downstream port) was identified and shut down.

Estimated Resolution Time
10:45

Start time: 05 Sep 2012 10:26
End time: 05 Sep 2012 10:45

Telephone Services International Calls

Wed, 05 Sep 2012 16:35:22 EDT

Avaya reported that the root cause of the problem was determined to be a route pattern in one of the PRI trunk groups that supports international calls. All domestic and international long distance calls should be working correctly at this time.

Start time: 04 Sep 2012 10:38
End time: 04 Sep 2012 13:46

Telephone Services International Calls

Wed, 05 Sep 2012 13:50:50 EDT

The problem with International calls has been resolved. We will post an update regarding the cause of the disruption when the appropriate details are gathered from AT&T and Avaya.

Start time: 04 Sep 2012 10:38
End time: 04 Sep 2012 13:46

Telephone Services International Calls

Wed, 05 Sep 2012 13:43:59 EDT

The Athens Campus UGA Telephone System is unable to make International calls due to trouble with our AT&T carrier.

Impact On End Users
Clients are unable to make International Long Distance calls.

Actions Being Taken
UGA has been in contact with Avaya who has determined the issue to be with our carrier AT&T. We have escalated the trouble at the highest level with AT&T and GTA.

Estimated Resolution Time
No current estimated time of resolution.

Start time: 04 Sep 2012 10:38
End time: 04 Sep 2012 13:46

Telephone Services International Calls

Wed, 05 Sep 2012 09:01:41 EDT

UGA Telephone Services continues to work with Avaya and AT&T to resolve this issue. Users are still unable to make international calls and we still have no estimated time of resolution.

Start time: 04 Sep 2012 10:38
End time: 04 Sep 2012 13:46

UGA to GHSU connectivity

Sat, 25 Aug 2012 01:11:55 EDT

GHSU network engineers will perform maintenance on the GHSU circuit providing connectivity to UGA.

Impact On End Users
Users on the UGA campus may experience disruption attempting to access GHSU resources.

Actions Being Taken
GHSU network engineers will perform maintenance on the GHSU circuit providing connectivity to UGA.

Estimated Resolution Time
09:00

Start time: 01 Sep 2012 06:00
End time: 01 Sep 2012 09:00

eLearning Commons

Sat, 01 Sep 2012 03:45:29 EDT

eLearning Commons was returned to service at 03:44am.

Start time: 01 Sep 2012 03:00
End time: 01 Sep 2012 05:00

eLearning Commons

Sat, 01 Sep 2012 02:22:06 EDT

Start time: 01 Sep 2012 03:00
End time: 01 Sep 2012 05:00

eLearning Commons

Thu, 30 Aug 2012 11:39:47 EDT

Start time: 01 Sep 2012 03:00
End time: 01 Sep 2012 05:00

SecureUGA Update

Fri, 31 Aug 2012 16:17:01 EDT

Maintenance will be performed on the SecureUGA web application to fix minor issues and to update the SecureUGA reporting tool.

Impact On End Users
Users should expect no impact, however there is a possibility of occasional, prolonged periods of service disruption during the maintenance window.

Actions Being Taken
Update SecureUGA training modules. Update SecureUGA compliance too.

Estimated Resolution Time
4 hrs.

Start time: 31 Aug 2012 17:00
End time: 31 Aug 2012 20:00

University Housing Web Applications (Legacy) Unscheduled Maintenance

Fri, 31 Aug 2012 16:10:23 EDT

Start time: 31 Aug 2012 13:00
End time: 31 Aug 2012 13:12

University Housing Web Applications (Legacy) Unscheduled Maintenance

Fri, 31 Aug 2012 16:07:20 EDT

The detailed description of the unscheduled maintenance is as follows: - Nature of Incident: One of the listed application, Electronic Contracting, had stopped working this morning. - Solution: EITS staff identified that the solution would be restarting the web server. - Impact: Since the server hosts other housing applications, all of them, including Electronic Contracting, would be inaccessible until the server is fully backed up. - Results: The server was successfully rebooted and fully backed up by 1:12PM. Recovering Electronic Contracting application was also confirmed. - Analysis of Root Cause: It is assumed temporary files were accumulated overtime and caused a space issue on the aged server.

Start time: 31 Aug 2012 13:00
End time: 31 Aug 2012 13:12

University Housing Web Applications (Legacy) Unscheduled Maintenance

Fri, 31 Aug 2012 13:13:23 EDT

The server is backed up and all listed web applications are now accessible.

Start time: 31 Aug 2012 13:00
End time: 31 Aug 2012 13:12

University Housing Web Applications (Legacy) Unscheduled Maintenance

Fri, 31 Aug 2012 12:52:15 EDT

University Housing web applications (listed below) will not be accessible during the maintenance: Connections Record Information System (C.R.I.S.) DAP & Single Room Waitlist Electronic Contracting E-Mail Management Tool Fall Assignment Change Requests FRC Room Change and Hall Transfer Requests Graduate Assistant/Graduate Resident Application Hunker Down with Housing Volunteer Application Initial Housing Registration New Student Reassignment Request Occupancy Reports Plant Fund History Professional Screening and Selection Process (P.S.S.P.) RA/CA Application Returning Resident Room Sign-Up Room Change and Hall Transfer Requests Roommate Searching Student Staff Application

Impact On End Users
Users of University Housing web applications listed in Summary cannot use them during the maintenance period. The Dawg House (https://thedawghouse.uga.edu) and the University Housing website (http://housing.uga.edu) will not be affected.

Actions Being Taken
EITS staff has started restarting the server which hosts the above-mentioned web applications.

Estimated Resolution Time
1 hour

Start time: 31 Aug 2012 13:00
End time: 31 Aug 2012 13:12

MyID Password Synchronization Issues

Wed, 29 Aug 2012 14:37:14 EDT

This issue has now been resolved. The issue was a corrupted attribute on a user object which caused replication errors. The vendor directly edited the database to delete the user object. All pending changes since 9:30 am have been successfully processed. EITS estimates that no more than 100 users were adversely affected by this issue. The user is being contacted and their object will be recreated. We are working with the vendor to find the root cause. EITS will be performing maintenance on the IDM systems in the near future per the vendor's recommendations.

Start time: 29 Aug 2012 11:26
End time: 29 Aug 2012 14:15

MyID Password Synchronization Issues

Wed, 29 Aug 2012 11:41:41 EDT

Start time: 29 Aug 2012 11:26
End time: 29 Aug 2012 14:15

MyID Password Synchronization Issues

Wed, 29 Aug 2012 11:41:21 EDT

MyID password and account changes are not being sent to connected systems.

Impact On End Users
Clients that have changed their MyID passwords since 9:30am will be unable to use their new password on MyID authenticated services such as UGAMail or eLearning Commons. Clients that have newly created accounts will not be able to access MyID authenticated services until the issue has been resolved.

Actions Being Taken
EITS is currently working with the vendor to resolve this issue.

Estimated Resolution Time
There is no estimated resolution time at this time.

Start time: 29 Aug 2012 11:26
End time: 29 Aug 2012 14:15

Search function on EITS site

Wed, 29 Aug 2012 10:26:33 EDT

The plugin developer has provided a patch. Search is now working on the site.

Start time: 28 Aug 2012 15:58
End time: 29 Aug 2012 10:26

Search function on EITS site

Tue, 28 Aug 2012 16:04:12 EDT

The site search function on eits.uga.edu is currently broken. We are investigating the issue, and have disabled the search box on the site.

Impact On End Users
Users are unable to search the EITS website.

Actions Being Taken
Deactivated the search box. Contacting third-party plugin developer.

Estimated Resolution Time
Unknown

Start time: 28 Aug 2012 15:58
End time: 29 Aug 2012 10:26

OASIS temporarily unavailable

Mon, 27 Aug 2012 16:27:09 EDT

The service is now responsive, and users are able to connect.

Start time: 27 Aug 2012 14:56
End time: 27 Aug 2012 16:27

OASIS temporarily unavailable

Mon, 27 Aug 2012 15:00:56 EDT

The OASIS service is unresponsive

Impact On End Users
Some users may not be able to connect to OASIS

Actions Being Taken
EITS staff are currently aware of this issue and are working to correct the issue.

Estimated Resolution Time
No estimate is available at this time

Start time: 27 Aug 2012 14:56
End time: 27 Aug 2012 16:27

eLC Maintenance Restart

Sat, 25 Aug 2012 03:36:31 EDT

eLC has been returned to service as of 3:33am EST 08/25/2012.

Start time: 25 Aug 2012 03:00
End time: 25 Aug 2012 05:00

eLC Maintenance Restart

Fri, 24 Aug 2012 14:20:22 EDT

The eLearning Commons environment will be unavailable from 3am to 5am Saturday August 25th, 2012 due to a routine maintenance restart.

Impact On End Users
Users will be unable to access the eLearning Commons environment during this scheduled outage.

Actions Being Taken
Maintenance restart of all eLC nodes.

Estimated Resolution Time
2hrs

Start time: 25 Aug 2012 03:00
End time: 25 Aug 2012 05:00

Update to EITS websites

Fri, 24 Aug 2012 15:26:52 EDT

EITS will be doing website maintenance this weekend on the main EITS website. The changes are mostly rebranding of current sites to the new EITS look and feel. The following websites/web pages will be impacted: 1) Vice President for Information Technology page 2) MyID page 3) Online Learning to Learning and Training page 4) About Us-Reports page 5) Microsoft IT Academy 6) Student Technology Fee

Start time: 25 Aug 2012 00:01
End time: 25 Aug 2012 02:00

Update to EITS websites

Fri, 24 Aug 2012 15:18:11 EDT

Start time: 25 Aug 2012 00:01
End time: 25 Aug 2012 02:00

Update to EITS websites

Fri, 24 Aug 2012 15:11:32 EDT

Start time: 25 Aug 2012 00:01
End time: 25 Aug 2012 02:00

Remedy Maintenance

Sat, 25 Aug 2012 04:06:38 EDT

Remedy Maintenance has been completed. If you experience any problems with the Remedy Service, please contact the EITS Help Desk at 706-542-3106.

Start time: 25 Aug 2012 00:01
End time: 25 Aug 2012 04:00

Remedy Maintenance

Fri, 24 Aug 2012 16:35:28 EDT

Work will be performed on the Remedy ticketing system on Saturday, August 25, from 00:01 - 4:00 a.m.

Impact On End Users
The service will be restarted a couple of times. Web users in particular may have sessions disrupted during this window.

Actions Being Taken
Updates are being applied to a couple of EITS staff applications and reports are being run. In conjunction with an update of eits.uga.edu , several web forms that make tickets for Remedy will be updated. Some or all of the following will be affected: http://citp.uga.edu/cagt http://citp.uga.edu/ctl http://citp.uga.edu/cropsoil http://citp.uga.edu/docimaging http://citp.uga.edu/foodscience http://citp.uga.edu/gradschool http://citp.uga.edu/housing http://citp.uga.edu/ifs http://citp.uga.edu/ifs-purchase http://citp.uga.edu/pac http://citp.uga.edu/plantpath http://citp.uga.edu/registrar http://eits.uga.edu/request http://eits.uga.edu/request/cable http://eits.uga.edu/request/cabletv http://eits.uga.edu/request/cts http://eits.uga.edu/request/ced http://eits.uga.edu/request/crs http://eits.uga.edu/request/gwinnett http://eits.uga.edu/request/idm_data_access http://eits.uga.edu/request/medical http://eits.uga.edu/request/nowireless

Estimated Resolution Time
4 hours

Start time: 25 Aug 2012 00:01
End time: 25 Aug 2012 04:00

UGA Campus Internet Access

Sat, 25 Aug 2012 00:59:30 EDT

Internet routing has been successfully transferred to the primary Internet firewall. Normal operation are resumed.

Start time: 25 Aug 2012 00:00
End time: 25 Aug 2012 01:00

UGA Campus Internet Access

Fri, 24 Aug 2012 13:49:38 EDT

Maintenance will be performed to restore Internet routing to the primary firewall.

Impact On End Users
One 3 to 5 min disruption is expected however multiple brief disruptions to internet connectivity may occur during the maintenance window. Session sensitive applications (VPN, SSH) should be checked following the maintenance window. If you experience issues following the maintenance window please contact the EITS helpdesk at 706-542-3106

Actions Being Taken
Routing will be restored to the primary internet firewall.

Estimated Resolution Time
01:00

Start time: 25 Aug 2012 00:00
End time: 25 Aug 2012 01:00

In-Browser Viewing of PDFs Currently Disabled

Thu, 06 Dec 2012 15:38:35 EST

In-Browser Viewing of PDF attachments has been re-enabled. Please contact the EITS Help Desk if you continue to experience issues with opening PDF attachments in UGAMail; helpdesk@uga.edu, 706-542-3106.

Start time: 24 Aug 2012 11:21
End time: 06 Dec 2012 15:38

In-Browser Viewing of PDFs Currently Disabled

Tue, 04 Sep 2012 09:44:28 EDT

Microsoft is currently rolling out a software patch to protect against a security vulnerability in the PDF Viewer. This software patch will be deployed over the next 3 weeks. After this time, PDF viewing will be re-enabled.

Start time: 24 Aug 2012 11:21
End time: 06 Dec 2012 15:38

In-Browser Viewing of PDFs Currently Disabled

Fri, 24 Aug 2012 11:23:16 EDT

After the last round of Microsoft software patching, the WebReady Document Viewer has been disabled for PDF documents in the web client of UGAMail. This does not affect the ability to download attachments before viewing them. This is currently only reported for PDF documents. Microsoft Office documents such as Word and Excel documents can still be viewed in your browser without saving them locally first.

Impact On End Users
Clients who try to view a PDF document in their browser without downloading it first will be prompted with this error message: "The WebReady Document Viewing service has been disabled by the administrator for your organization. For more information, contact your helpdesk."

Actions Being Taken
EITS personnel is currently working with Microsoft to re-enable this service if possible.

Estimated Resolution Time
No estimated resolution time is known at this point.

Start time: 24 Aug 2012 11:21
End time: 06 Dec 2012 15:38

Ongoing Red Hat Satellite issues

Tue, 11 Sep 2012 14:07:27 EDT

EITS testing and positive feedback from all affected clients indicate that this problem has been resolved. After extensive communication Red Hat engineers suggested increasing the java heap dump size on the server, which resolved the issue. If you experience any issues with the RHN Satellite or any other EITS service please contact the EITS helpdesk at 706 542 3106.

Start time: 23 Aug 2012 13:53
End time: 11 Sep 2012 14:00

Ongoing Red Hat Satellite issues

Wed, 29 Aug 2012 17:04:10 EDT

This issue has been escalated to the engineering tier at Red Hat, and we will be announcing a maintenance downtime to implement suggested procedures later this week. In the meantime, and during the maintenance period, please refrain from registering or re-registering any systems with the RHN satellite until this issue can be resolved. Thanks for your patience.

Start time: 23 Aug 2012 13:53
End time: 11 Sep 2012 14:00

Ongoing Red Hat Satellite issues

Thu, 23 Aug 2012 14:08:47 EDT

Client computers subscribed to the UGA RHN satellite (rhn.uga.edu) are continuing to experience difficulties obtaining new updates, bug fixes and security fixes for Red Hat Enterprise Linux. EITS engineers are working with Red Hat support to resolve the issue.

Impact On End Users
New updates, bug fixes and security fixes are not being automatically distributed and applied.

Actions Being Taken
EITS administrators have escalated a ticket previously opened with Red Hat and will continue to pursue until the situation is resolved.

Estimated Resolution Time
Unknown at this time.

Start time: 23 Aug 2012 13:53
End time: 11 Sep 2012 14:00

PAWS-Secure setup page

Thu, 23 Aug 2012 12:01:24 EDT

The PAWS-Secure setup page is currently experiencing issues configuring some Mac machines for access to the PAWS-Secure wireless network.

Impact On End Users
This issue affects machines running Mountain Lion that do not have Java installed and enabled.

Actions Being Taken
Server administration believes that they have the fix ready to correct the issue and will be implementing this fix on Saturday 8/25/12 after 12:00am.

Estimated Resolution Time
8/25/12 1:00am

Start time: 23 Aug 2012 11:51
End time: 01 Sep 2012 12:00

Internect connectivity from/to ISPs routing through GPW

Sat, 25 Aug 2012 01:01:05 EDT

Internet routing to www.gapines.org has been restored. If you are unable to access resources please contact the EITS helpdesk at 706-542-3106 with details of the issues.

Start time: 23 Aug 2012 11:08
End time: 25 Aug 2012 01:00

Internect connectivity from/to ISPs routing through GPW

Fri, 24 Aug 2012 08:30:51 EDT

Service to reported GPW and rural ISP networks has been restored. Network Engineering is aware and investigating issues with www.gapines.org. If you are unable to access resources please contact the EITS helpdesk at 706-542-3106 with details of the issues.

Start time: 23 Aug 2012 11:08
End time: 25 Aug 2012 01:00

Internect connectivity from/to ISPs routing through GPW

Thu, 23 Aug 2012 11:19:07 EDT

Network Engineering has confirmed that some rural ISPs (Swega.net, Sandersville.net, and possibly others) are experiencing issues connecting to UGA resources. Troubleshooting indicates that ISPs and other networks that traverse the GPW (Georgia Public Web) network may also be affected.

Impact On End Users
Affected users are unable to access UGA resources, including VPN.

Actions Being Taken
Network Engineering is currently working with Peachnet to resolve.

Estimated Resolution Time
No ERT at this time.

Start time: 23 Aug 2012 11:08
End time: 25 Aug 2012 01:00

GACRC Datacenter Network Maintenance

Mon, 20 Aug 2012 14:48:41 EDT

Maintenance will be performed to migrate GACRC switching to new 10Gb aggregation and Datacenter Firewall routing.

Impact On End Users
GACRC resources will be unavailable during the maintenance window.

Actions Being Taken
Network engineering will complete the following: - All GACRC switch connectivity will be migrated to the new 10Gb aggregators - RX1 and RX2 will be removed - GACRC routing will be transitioned to the new Datacenter Firewalls

Estimated Resolution Time
2012-08-22 23:59

Start time: 22 Aug 2012 17:00
End time: 23 Aug 2012 12:00

GACRC network upgrade

Tue, 21 Aug 2012 15:42:26 EDT

Significant upgrades will be made to the GACRC network infrastructure.

Impact On End Users
Logins will be disabled and all running jobs will be lost. Connections to "Lab Storage" will be disabled.

Actions Being Taken
Many systems upgrades will be done at the same time in order to take advantage of the downtime

Estimated Resolution Time
21 Hours

Start time: 22 Aug 2012 15:00
End time: 23 Aug 2012 12:00

UGA Enterprise SSL VPN Disruption

Wed, 22 Aug 2012 13:33:16 EDT

Full functionality has been restored to the Enterprise SSL VPN. EITS Network Engineering staff will continue to monitor this service for any continuing issues.

Start time: 22 Aug 2012 12:23
End time: 22 Aug 2012 13:30

UGA Enterprise SSL VPN Disruption

Wed, 22 Aug 2012 12:25:28 EDT

Enterprise SSL VPN connectivity is currently experiencing disruption. This issue is directly related to the failure of the primary firewall.

Impact On End Users
Users are experiencing disruption attempting to access the Enterprise SSL VPN.

Actions Being Taken
Network Engineering is currently working to migrate the VPN services to the secondary firewall.

Estimated Resolution Time
2 hours

Start time: 22 Aug 2012 12:23
End time: 22 Aug 2012 13:30

UGA to GHSU connectivity

Wed, 22 Aug 2012 13:34:52 EDT

Full UGA to GHSU connectivity has been restored. The secondary firewall is now routing this traffic.

Start time: 22 Aug 2012 12:21
End time: 22 Aug 2012 13:30

UGA to GHSU connectivity

Wed, 22 Aug 2012 12:23:44 EDT

UGA to GHSU connectivity is currently experiencing disruption. This issue is directly related to the failure of the primary firewall.

Impact On End Users
Some users may be experiencing disruption attempting to access some GHSU services.

Actions Being Taken
Network Engineering is currently working to migrate the GHSU services to the secondary firewall.

Estimated Resolution Time
2 hours

Start time: 22 Aug 2012 12:21
End time: 22 Aug 2012 13:30

UGA Campus Internet Access

Wed, 22 Aug 2012 11:52:07 EDT

At approximately 11:27 Network Engineering observed a failure on the UGA primary Internet firewall.

Impact On End Users
Internal users would have experienced disruption attempting to access Internet resources. External users would have experienced disruption accessing internal resources.

Actions Being Taken
At 11:41 Network Engineering moved internet routing to the secondary firewall.

Estimated Resolution Time
14 mins

Start time: 22 Aug 2012 11:27
End time: 22 Aug 2012 11:41

Red Hat Satellite Maintenance

Mon, 20 Aug 2012 17:52:53 EDT

The RHN Satellite Server will be brought offline for maintenance in order to troubleshoot the ongoing issues with client connectivity.

Impact On End Users
The satellite server will be unavailble during this timeframe.

Actions Being Taken
Coordinating with Red Hat support engineers to troubleshoot.

Estimated Resolution Time
5pm

Start time: 21 Aug 2012 13:00
End time: 21 Aug 2012 17:00

mytime.uga.edu (Kronos) - Application and Database Restart

Mon, 20 Aug 2012 14:24:36 EDT

mytime.uga.edu (Kronos) is experiencing system errors. A restart of the database and the application server was recommend by the software vendor to fix errors being seen by the users.

Impact On End Users
End users will not be able to access mytime.uga.edu

Actions Being Taken
The database and application server will be restarted this process will not take more then 30 minutes.

Estimated Resolution Time
30 minutes

Start time: 20 Aug 2012 14:30
End time: 20 Aug 2012 15:00

IMS Database Unavailable

Sat, 18 Aug 2012 07:53:44 EDT

IMS message regions are not available for processing IMS transactions

Impact On End Users
All mainframe processes accessing IMS database will experience an outage on the IMS database calls

Actions Being Taken
Reloading IMS, BROKER, IWAY, IMS CONNECT

Estimated Resolution Time
30 MINUTES

Start time: 18 Aug 2012 07:47
End time: 18 Aug 2012 07:55

DegreeWorks Maintenance

Sat, 18 Aug 2012 02:47:04 EDT

Maintenance completed successfully.

Start time: 18 Aug 2012 02:00
End time: 18 Aug 2012 02:45

DegreeWorks Maintenance

Wed, 15 Aug 2012 16:39:19 EDT

Routine maintenance will be applied to the DegreeWorks web application. This will include modifications developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2am - 5am on Saturday, August 18th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am - 7am.

Actions Being Taken
EITS personnel will update files on the DegreeWorks web server.

Estimated Resolution Time
3 hours

Start time: 18 Aug 2012 02:00
End time: 18 Aug 2012 02:45

Windows Server OS Patching

Sat, 18 Aug 2012 05:02:31 EDT

Patches have been applied successfully. Please report any problems to the help desk. helpdesk@uga.edu or 706-542-3106

Start time: 18 Aug 2012 00:01
End time: 18 Aug 2012 11:59

Windows Server OS Patching

Thu, 16 Aug 2012 13:39:06 EDT

EITS personnel will be applying Microsoft OS patches from Saturday 12:01 am until Saturday 11:59 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little User impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted.

Estimated Resolution Time
No Later than 11:59am, most downtimes have been completed by 6:00am in the past.

Start time: 18 Aug 2012 00:01
End time: 18 Aug 2012 11:59

eLC file uploads failing

Fri, 17 Aug 2012 13:53:13 EDT

After repeated testing this issue appears to be resolved. Due to a sudden increase in usage, the Oracle database used by eLC had filled all available datafiles. Once additional datafiles were made available to the application the ability to upload files was restored.

Start time: 17 Aug 2012 11:41
End time: 17 Aug 2012 13:49

eLC file uploads failing

Fri, 17 Aug 2012 11:45:57 EDT

EITS has received reports of errors when attempting to uploading files to eLearning Commons. The following text is displayed in the browser: "An unexpected system exception has occurred. A system exception has occurred during the processing of your last request. You may attempt to return to the My Blackboard page. If further problems occur, try logging out of the system, then logging back in." This has been verified to affect both Mac and Windows users.

Impact On End Users
Until this issue is resolved users will not be able to upload new content to eLC.

Actions Being Taken
EITS administrators are troubleshooting the issue and will take action to restore functionality as quickly as possible.

Estimated Resolution Time
Unknown at this time

Start time: 17 Aug 2012 11:41
End time: 17 Aug 2012 13:49

Bulldog Bucks Maintenance

Mon, 13 Aug 2012 19:05:59 EDT

The Bulldog Bucks system will be unavailable during the Mainframe Services Maintenance.

Impact On End Users
The Application will be unavailable during this maintenance period.

Actions Being Taken
EITS system administrators will be removing the offending JES spool space and adding additional work space.

Estimated Resolution Time
System maintenance should be finished within 2 hours.

Start time: 14 Aug 2012 00:01
End time: 14 Aug 2012 02:00

Mainframe Services Maintenance

Mon, 13 Aug 2012 17:43:19 EDT

All mainframe services such as student, financial and administrative application the require mainframe databases as well as peripheral devices will be unavailable for use due to system maintenance. During this maintenance period we will be adding additional space in the JES spool workspace. This should assist in resolving the intermittent delays seen by some mainframe processes.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, printer services and MVS batch.

Actions Being Taken
EITS system administrators will be removing the offending JES spool space and adding additional work space.

Estimated Resolution Time
System maintenance should be finished within 2 hours.

Start time: 14 Aug 2012 00:01
End time: 14 Aug 2012 02:00

Touchnet Maintenance

Mon, 13 Aug 2012 19:09:43 EDT

The Touchnet system will be unavailable during the Mainframe Services Maintenance.

Impact On End Users
Users will be unable to connect to Touchnet.

Actions Being Taken
EITS system administrators will be removing the offending JES spool space and adding additional work space.

Estimated Resolution Time
System maintenance should be finished within 2 hours.

Start time: 14 Aug 2012 00:01
End time: 14 Aug 2012 02:00

OASIS Process Delays

Mon, 13 Aug 2012 17:37:55 EDT

Due to emergency maintenance, OASIS will be unavailable August 14, 2012, from 12:00am - 2:00am.

Start time: 13 Aug 2012 13:08
End time: 14 Aug 2012 02:00

OASIS Process Delays

Mon, 13 Aug 2012 13:12:22 EDT

OASIS and IMS transactions continue to experience delays due to a constraint on our output workspace called JES spool. This is due to heavy registration transactions and logging on the first day of classes and drop/add.

Impact On End Users
OASIS and mainframe users may experience intermittent delay in mainframe processes.

Actions Being Taken
We are working with the Software AG engineers to resolve the issue as soon as possible.

Estimated Resolution Time
unknown

Start time: 13 Aug 2012 13:08
End time: 14 Aug 2012 02:00

Mainframe Process Delays

Mon, 13 Aug 2012 13:02:44 EDT

OASIS and IMS transactions continue to experience delays due to a constraint on our output workspace called JES spool. This is due to heavy registration transactions and logging on the first day of classes and drop/add.

Impact On End Users
All Mainframe users may have experienced intermittent delay in mainframe processes.

Actions Being Taken
We are working with the SoftwareAG engineers to resolve the issue as soon as possible.

Estimated Resolution Time
Unknown

Start time: 13 Aug 2012 12:59
End time: 13 Aug 2012 14:01

Mainframe Process Delays

Mon, 13 Aug 2012 12:21:57 EDT

OASIS and IMS transactions have been backed up due to a constraint on our output workspace called JES spool. This is due to heavy registration transactions and logging on the first day of classes and drop/add.

Impact On End Users
All Mainframe users may have experienced intermittent delay in mainframe processes.

Actions Being Taken
Released some of the JES spool work space to continue processing all transactions. We will continue to monitor the heavy load and work space during the first few days of classes and drop/add period.

Estimated Resolution Time
We have identified and resolved the problems. If you continue to experience any extreme delays, feel free to contact the EITS Help Desk at 706-542-3106

Start time: 13 Aug 2012 11:45
End time: 13 Aug 2012 12:00

eLearning Commons

Sat, 11 Aug 2012 03:39:48 EDT

eLearning Commons was returned to service at 3:37am.

Start time: 11 Aug 2012 03:00
End time: 11 Aug 2012 05:00

eLearning Commons

Fri, 10 Aug 2012 13:22:44 EDT

Start time: 11 Aug 2012 03:00
End time: 11 Aug 2012 05:00

Adding a content channel to the University web site

Wed, 08 Aug 2012 16:15:28 EDT

The Office of Public Affairs will be adding a new content channel for "Photo of the week" is being added to www.uga.edu.

Impact On End Users
Users could experience a slowdown or unresponsiveness of the University web site for the duration of the change. No extended user impact is expected after the change.

Actions Being Taken
EITS Staff will be available in case issues are experienced and to verify the stability of the system after the Office of Public Affairs makes this change.

Estimated Resolution Time
Friday, August 10, 2012 10:15PM

Start time: 10 Aug 2012 22:00
End time: 10 Aug 2012 22:15

GACRC Network Emergency Maintenance

Fri, 10 Aug 2012 17:31:49 EDT

The GACRC Firewall maintenance has been completed. Normal operations are resumed. If you experience issue please contact the EITS helpdesk at 706-542-3106.

Start time: 10 Aug 2012 17:00
End time: 10 Aug 2012 17:30

GACRC Network Emergency Maintenance

Fri, 10 Aug 2012 15:29:57 EDT

Network Engineering will perform maintenance on the GACRC firewalls.

Impact On End Users
Users may experience brief disruptions to GACRC resources during the maintenance window.

Actions Being Taken
One of the GACRC redundant firewalls has lost connectivity. Maintenance will be performed to restore resiliency.

Estimated Resolution Time
19:00

Start time: 10 Aug 2012 17:00
End time: 10 Aug 2012 17:30

UGA to GHSU connectivity

Fri, 10 Aug 2012 16:28:40 EDT

Communication between UGA and GHSU was restored at 15:25. If you experience issue please contact the EITS helpdesk at 706-542-3106.

Start time: 10 Aug 2012 14:18
End time: 10 Aug 2012 15:25

UGA to GHSU connectivity

Fri, 10 Aug 2012 14:40:40 EDT

OIIT/BOR is reporting a fiber cut affecting the path between 56 Marietta and GHSU. OIIT/BOR is aware and are working with GPW to resolve.

Start time: 10 Aug 2012 14:18
End time: 10 Aug 2012 15:25

UGA to GHSU connectivity

Fri, 10 Aug 2012 14:24:47 EDT

Network Engineering is investigating disruption in connectivity to GHSU resources.

Impact On End Users
Communication between UGA and GHSU resources may be disrupted for some users.

Actions Being Taken
Network Engineering is currently investigating this issue.

Estimated Resolution Time
No ETA at this time

Start time: 10 Aug 2012 14:18
End time: 10 Aug 2012 15:25

University Housing E-contract PDF Creation Disruption

Tue, 07 Aug 2012 14:49:01 EDT

The issue has been resolved. There was a memory leak issue caused by the program resulting occasional server malfunctioning. The problem is permanently fixed. Users are now able to view and save the E-contract PDFs.

Start time: 07 Aug 2012 13:49
End time: 07 Aug 2012 14:45

University Housing E-contract PDF Creation Disruption

Tue, 07 Aug 2012 14:01:59 EDT

The electronic contract creation process has been experiencing an outage. No PDF contracts can be viewed/saved.

Impact On End Users
Users of the University Housing E-contract site are unable to view and save their contracts. Other websites/web applications for the University Housing are operational.

Actions Being Taken
EITS staff have been looking into the issue.

Estimated Resolution Time
Currently unknown. It will be updated as more information becomes available.

Start time: 07 Aug 2012 13:49
End time: 07 Aug 2012 14:45

Pharmacy Coursework Outage

Mon, 06 Aug 2012 17:05:03 EDT

As of 2012-08-06 16:45, the Pharmacy Coursework website has been restored and up.

Start time: 06 Aug 2012 14:52
End time: 06 Aug 2012 16:45

Pharmacy Coursework Outage

Mon, 06 Aug 2012 14:52:52 EDT

The Pharmacy Coursework website (https://pharmacy.webapps.uga.edu/) has been experiencing an outage.

Impact On End Users
Users of the Pharmacy Coursework are unable to access the website. The main website for College of Pharmacy (http://www.rx.uga.edu) is not impacted.

Actions Being Taken
EITS has been looking into the issue.

Estimated Resolution Time
Currently unknown. It will be updated as progressed.

Start time: 06 Aug 2012 14:52
End time: 06 Aug 2012 16:45

PAWS Wireless Network Maintenance

Wed, 01 Aug 2012 16:50:25 EDT

Maintenance will be performed on the PAWS Wireless Network August 5th, from 00:00 to 04:00.

Impact On End Users
PAWS Wireless users should expect occasional, possibly prolonged, periods of disruption to network connectivity during the maintenance window. If you have any questions please contact the EITS helpdesk at 706-542-3106

Actions Being Taken
The captive portal web page that is displayed before logging into the PAWS wireless network will be updated. The new page has more information about PAWS-Secure and includes links to information that will assist users in connecting to this encrypted network.

Estimated Resolution Time
4 Hours

Start time: 05 Aug 2012 00:01
End time: 05 Aug 2012 04:00

Athens Campus Telephone System Maintenance

Sun, 05 Aug 2012 01:02:16 EDT

Network Engineering has completed the code upgrade on the telephone system routers. The UGA telephony system should be functioning properly at this time.

Start time: 05 Aug 2012 00:01
End time: 05 Aug 2012 00:30

Athens Campus Telephone System Maintenance

Tue, 31 Jul 2012 15:49:22 EDT

Start time: 05 Aug 2012 00:01
End time: 05 Aug 2012 00:30

Athens Campus Telephone System Maintenance

Tue, 31 Jul 2012 15:48:50 EDT

The current version of code on some of the data center networking equipment and both telephone system routers need to be upgraded due to a bug in the current version of code.

Impact On End Users
Could impact all UGA Athens campus telephones.

Actions Being Taken
This is a result of the network maintenance scheduled for Aug 5th.

Estimated Resolution Time
2012-08-05 12:30 am

Start time: 05 Aug 2012 00:01
End time: 05 Aug 2012 00:30

Datacenter Network Maintenance

Sun, 05 Aug 2012 04:53:20 EDT

The Datacenter Network Maintenance was completed at 04:00. Normal operations were resumed at this time. If you experience issue please contact the EITS helpdesk at 706-542-3106

Start time: 05 Aug 2012 00:00
End time: 05 Aug 2012 04:00

Datacenter Network Maintenance

Fri, 27 Jul 2012 13:54:08 EDT

Network Maintenance will be conducted on the Boyd Datacenter to remediate a critical software bug.

Impact On End Users
Users should expect all datacenter services including academic and administrative systems to be unavailable or intermittent during this maintenance.

Actions Being Taken
Switch firmware upgrades on critical datacenter switches.

Estimated Resolution Time
The maintenance is expected to take less than an hour; however, due to risk of data corruption some systems will be taken offline until after the network maintenance is complete.

Start time: 05 Aug 2012 00:00
End time: 05 Aug 2012 04:00

mytime.uga.edu (Kronos) scheduled downtime

Tue, 31 Jul 2012 08:36:16 EDT

The system will be unavailable due to network maintenance that will impact database connectivity

Impact On End Users
The website will be unavailable to users for a portion of this window. Timeclocks will continue to collect and store punches locally.

Actions Being Taken
The system will be taken offline prior to the datacenter network maintenance scheduled 8/5 and will be returned to service once that maintenance is verified complete.

Estimated Resolution Time
Once network maintenance is complete

Start time: 04 Aug 2012 23:55
End time: 05 Aug 2012 02:30

Web hosting servers shutdown due to network maintenance

Sun, 05 Aug 2012 04:29:00 EDT

The UGA Web hosting maintenance was completed successfully and normal operation has been tested and verified.

Start time: 04 Aug 2012 23:00
End time: 05 Aug 2012 04:27

Web hosting servers shutdown due to network maintenance

Sat, 04 Aug 2012 06:20:13 EDT

As previously announced, network engineering will be performing maintenance on the data center network. As a preventative measure all UGA Webhosting systems (both core www.uga.edu sites and all departmental sites hosted by EITS) will be shutdown during the maintenance, and rebooted once the network maintenance is complete.

Impact On End Users
Users should expect all UGA associated web pages to be unavailable or intermittent during this maintenance.

Actions Being Taken
Servers will be shutdown before the network maintenance begins, and brought back up once network maintenance is complete. Additional maintenance specific to the web hosting service will be conducted following the network maintenance.

Estimated Resolution Time
7:00 AM Sunday, August 5, 2012

Start time: 04 Aug 2012 23:00
End time: 05 Aug 2012 04:27

Maintenance will be performed on the SendFiles host Server.

Sun, 05 Aug 2012 12:32:36 EDT

The Office of Information Security has resolved the HTTP/HTTPS redirection issue. You can now use both https://sendfiles.uga.edu and http://sendfiles.uga.edu to access the SendFiles service. Please contact the EITS Help Desk if you experience any issues utilizing the SendFiles service.

Start time: 04 Aug 2012 18:00
End time: 05 Aug 2012 01:54

Maintenance will be performed on the SendFiles host Server.

Sun, 05 Aug 2012 11:13:44 EDT

Please use https://sendfiles.uga.edu to access this service. The http version of this URL is currently not redirecting to the more secure https version. Networking Engineering is currently looking into this issue.

Start time: 04 Aug 2012 18:00
End time: 05 Aug 2012 01:54

Maintenance will be performed on the SendFiles host Server.

Sun, 05 Aug 2012 11:11:37 EDT

The host Server for SendFiles formerly known as Encrypted File Service (SECARC.UGA.EDU) will be renamed HTTPS://SENDFILES.UGA.EDU. The old name will continue to work until the certificate of authenticity expires as announce to system clients.

Impact On End Users
Connectivity to this Service will be lost during the maintenance period.

Actions Being Taken
In addition to the Sever name change, a new CA will be installed on the Server.

Estimated Resolution Time
One hour.

Start time: 04 Aug 2012 18:00
End time: 05 Aug 2012 01:54

Maintenance will be performed on the SendFiles host Server.

Sun, 05 Aug 2012 01:54:20 EDT

The firewall rules have been updated and the new URL is now functional. Sendfiles.uga.edu has been returned to service. The original URL (secarc.uga.edu) will also be supported for one year.

Start time: 04 Aug 2012 18:00
End time: 05 Aug 2012 01:54

Maintenance will be performed on the SendFiles host Server.

Sat, 04 Aug 2012 23:21:20 EDT

Continue using https://secarc.uga.edu to log in to the Sendfiles service. Further firewall changes are required to get the new name to be fully functional. ETA 3:00AM Sunday.

Start time: 04 Aug 2012 18:00
End time: 05 Aug 2012 01:54

Notification Text Changes and Additional Help Link Addition to EFS (SendFiles)

Thu, 02 Aug 2012 13:30:38 EDT

Textual changes will be made to the notifications sent by UGA's SendFiles service to reflect the new name and to increase usability. In addition, the 'Tech Support' link on the homepage will be changed to point to the Help Desk Wiki article on SendFiles.

Impact On End Users
No user impact is expected. Users will now receive the new notifications.

Actions Being Taken
Custom notifications are being added. The current 'Tech Support' link will be branded out, and a new custom help link will be implemented.

Estimated Resolution Time
30 minutes

Start time: 03 Aug 2012 17:00
End time: 03 Aug 2012 17:30

Athens Campus and Internet Connectivity Disruption

Fri, 03 Aug 2012 22:01:32 EDT

Network Engineering continues to investigating the root cause of this issue. Normal operation resumed at 15:17 and no additional issues have been observed, updating current status to reflect normal operation. If you experience issue please contact the EITS helpdesk at 706-542-3106

Start time: 03 Aug 2012 15:06
End time: 03 Aug 2012 15:18

Athens Campus and Internet Connectivity Disruption

Fri, 03 Aug 2012 16:06:16 EDT

Network Engineering has identified 2 separate disruptions. The first occurred at 15:08:18 and continued through 15:11:19 The second occurred at 15:15:21 and ended at 15:16:52 Network Engineering is investigating the root cause. Current troubleshooting shows normal operation resumed at 15:17. If you continue to experience issue please contact the EITS helpdesk at 706-542-3106

Start time: 03 Aug 2012 15:06
End time: 03 Aug 2012 15:18

Athens Campus and Internet Connectivity Disruption

Fri, 03 Aug 2012 15:22:14 EDT

There is an ongoing network disruption, affecting the Athens campus network connectivity to non-UGA resources.

Impact On End Users
Users will experience loss of connectivity or high latency while attempting to access websites and resources external to UGA.

Actions Being Taken
EITS Network Engineering staff are presently working to resolve this issue.

Estimated Resolution Time
Presently, there is no estimated time to resolution.

Start time: 03 Aug 2012 15:06
End time: 03 Aug 2012 15:18

UGA Identity Manager Issue with Firefox

Fri, 10 Aug 2012 20:33:02 EDT

This has been resolved. The default index page has been replaced.

Start time: 02 Aug 2012 13:43
End time: 10 Aug 2012 20:33

UGA Identity Manager Issue with Firefox

Fri, 03 Aug 2012 16:54:50 EDT

A fix has been determined. Due to minimal user impact and other work scheduled for this weekend, the fix will be implemented the week of 8/6/2012.

Start time: 02 Aug 2012 13:43
End time: 10 Aug 2012 20:33

UGA Identity Manager Issue with Firefox

Thu, 02 Aug 2012 13:53:29 EDT

Firefox users attempting to access the IDM system by entering “idm.uga.edu” directly will be directed to an incorrect page. The correct page can be accessed by entering “idm.uga.edu/IDMProv.” Other methods (bookmarks, links) are working properly.

Impact On End Users
Users who enter "idm.uga.edu" will be directed to an incorrect page.

Actions Being Taken
The IdM team is troubleshooting the issue.

Estimated Resolution Time
2012-08-03 17:00

Start time: 02 Aug 2012 13:43
End time: 10 Aug 2012 20:33

University Cablevision channel lineup change

Fri, 27 Jul 2012 09:37:06 EDT

On Wednesday, August 1 between 3:00 AM and 6:00 AM, University Cablevision will be changing the channel lineup.

Impact On End Users
Users will experience some disruption at that time. After the change, users will need to auto program their TV sets to recognize the new line up. The new lineup will be posted on the University Cablevision web site (http://tv.uga.edu) when the change has been made.

Actions Being Taken
University Cablevision channel lineup is being changed.

Estimated Resolution Time
6:00 AM August 1, 2012

Start time: 01 Aug 2012 03:00
End time: 01 Aug 2012 06:00

Active Directory domains to be decommisioned

Mon, 30 Jul 2012 17:25:26 EDT

On August 1, 2012, the following Active Directory Domains will be decommissioned: ADUGA.UGA.EDU, LABS.UGA.EDU, and AD.UGA.EDU. Users of these domains will need to transition to the MSMYID.UGA.EDU domain prior to August 1, 2012.

Impact On End Users
Once the listed domains have been decommissioned, users not previously migrated to MSMYID.UGA.EDU may be unable to login to their desktops/laptops, or access networked resources.

Actions Being Taken
As has been shared through various presentations, communications, and trainings over the past year, this transition will help to provide for an improved customer experience when using and administering Active Directory on campus. Additional information is available on the Active Directory Website: http://wiki.eits.uga.edu/help/index.php/Active_Directory_Consolidation_Project. If you have not already engaged EITS in preparation for this consoidation please do so, by contacting helpdesk@uga.edu or 706-542-3106.

Estimated Resolution Time
7 am

Start time: 01 Aug 2012 00:01
End time: 01 Aug 2012 07:00

Mainframe Services Maintenance

Fri, 27 Jul 2012 14:16:46 EDT

Start time: 29 Jul 2012 00:01
End time: 29 Jul 2012 06:00

Migration of Administration and Lustrat to New Core

Mon, 23 Jul 2012 11:11:16 EDT

The Administration and Lustrat buildings will be migrated to the 10Gb network Core.

Impact On End Users
Network services to those buildings will not be available during this maintenance.

Actions Being Taken
Network equipment will be replaced and recabled in those buildings.

Estimated Resolution Time
2hr

Start time: 28 Jul 2012 07:00
End time: 28 Jul 2012 09:00

eLearning Commons

Sat, 28 Jul 2012 03:21:48 EDT

eLearning Commons was returned to service at 03:20 AM

Start time: 28 Jul 2012 03:00
End time: 28 Jul 2012 05:00

eLearning Commons

Wed, 25 Jul 2012 16:23:32 EDT

The eLearning Commons cluster will be restarted beginning promptly at 03:00. The restart should be completed within 45 minutes, but could take until 05:00 if there are unforeseen issues. No changes to the configuration will occur.

Impact On End Users
User sessions will be lost at 03:00 and sessions will be directed to a downtime status message until service is restored.

Actions Being Taken
A routine restart necessary to maintain system stability.

Estimated Resolution Time
2012-07-14 03:45AM

Start time: 28 Jul 2012 03:00
End time: 28 Jul 2012 05:00

Banner Development Enviornment and EFS Maintenance

Sat, 28 Jul 2012 09:07:53 EDT

This maintenance was completed on schedule.

Start time: 28 Jul 2012 00:00
End time: 28 Jul 2012 03:00

Banner Development Enviornment and EFS Maintenance

Mon, 23 Jul 2012 09:24:16 EDT

To facilitate the Datacenter redesign, maintenance will be performed to replace the current aggregation switch providing connectivity for the Banner Development Environment and EFS. This will result in an interruption of service for both Banner Development Environment and EFS.

Impact On End Users
Banner Development Environment and EFS users will experience a 20 to 30 minute disruption at 00:00 while the connections are moved from the current to the new aggregation switch.

Actions Being Taken
Aggregation switch being replaced with a larger port capacity model.

Estimated Resolution Time
03:00

Start time: 28 Jul 2012 00:00
End time: 28 Jul 2012 03:00

Upgrade Bomgar Portal Software to Latest Release

Fri, 27 Jul 2012 12:31:08 EDT

The Bomgar Portal Software will be updated to version 12.1.4. This will require a staged deployment across the Primary and Backup appliances.

Impact On End Users
The Bomgar Support Service may be unavailable for less than 5 minutes while the Backup appliance becomes the Primary. This will only impact Support Staff of the Bomgar Service, not end users, and this upgrade time has been coordinated with affected personnel. After the update is complete, support staff with the Representative Console installed will be automatically updated when they next login. The vendor is available for support during this upgrade time.

Actions Being Taken
A data sync will occur between the Primary and Backup appliances. After the sync is completed, the partnership will be broken, and the Backup appliance will be updated. The Backup appliance will then become the Primary while the initial Primary is being updated. Once both appliances have been updated, the sync pairing will be re-established.

Estimated Resolution Time
30 minutes

Start time: 27 Jul 2012 17:30
End time: 27 Jul 2012 18:00

UGAMail On-Boarding for the Institute for Health Management and Mass Destruction Defense

Thu, 26 Jul 2012 14:20:51 EDT

Users of the Institute for Health Management and Mass Destruction Defense email system will now utilize UGAMail as their email provider. General users of UGAMail will not be impacted. Only IHMD users will be impacted.

Impact On End Users
No impact should be perceived by the end users not being migrated. Users of thick clients connected to the Institute for Health Management and Mass Destruction Defense email system will need to be configured to connect to UGAMail.

Actions Being Taken
A new accepted domain will be added to UGAMail, email aliases will be applied, public groups will be created and populated, and the MX record will be changed.

Estimated Resolution Time
Friday 5 PM to Saturday 12:30 PM

Start time: 27 Jul 2012 17:00
End time: 28 Jul 2012 12:30

Mainframe Services Outage

Thu, 26 Jul 2012 09:14:41 EDT

All mainframe services has been restored for normal processing. The virtual tape machine was seeing messages to scratch production virtual tapes. The source of the messages has been identified and resolved. If you are experiencing any problems or have any concerns, please contact the EITS Help Desk at 706-542-3106.

Start time: 25 Jul 2012 07:02
End time: 26 Jul 2012 09:10

Mainframe Services Outage

Thu, 26 Jul 2012 07:57:44 EDT

EITS mainframe system administrators and IBM system engineers have found and fixed and the root cause of the tape system problem. Online services should be available by 10am this morning for normal processing.

Start time: 25 Jul 2012 07:02
End time: 26 Jul 2012 09:10

Mainframe Services Outage

Wed, 25 Jul 2012 19:57:44 EDT

Throughout the night, EITS mainframe system administrators will continue to investigate the problem with IBM. Last night's batch will be completed tonight. Based on the IBM's solutions and recommendations, a decision will be made about production online systems before 8am.

Start time: 25 Jul 2012 07:02
End time: 26 Jul 2012 09:10

Mainframe Services Outage

Wed, 25 Jul 2012 10:55:53 EDT

IBM hardware engineer is onsite. They are currently reviewing hardware logs and reloading the virtual tape system. We are still working on finding the cause in order to implement a solution. Futher updates will be provided as soon as they become available.

Start time: 25 Jul 2012 07:02
End time: 26 Jul 2012 09:10

Mainframe Services Outage

Wed, 25 Jul 2012 08:36:42 EDT

At this time IBM software engineers believe that the virtual tape problem is hardware related and unrelated to the memory corruption from yesterday. IBM hardware engineers are enroute. EITS developers and schedulers are continuing to work to complete batch processing.

Start time: 25 Jul 2012 07:02
End time: 26 Jul 2012 09:10

Mainframe Services Outage

Wed, 25 Jul 2012 07:20:18 EDT

Due to the delay of batch processing of mainframe outage last night and virtual tape header issues, mainframe batch processing has not finished. To protect the integrity of the data, the mainframe system will be in a blackout mode. This means that activities that access the mainframe will not be active.

Impact On End Users
Normal mainframe activities will not be accessible such as, users will not be able to access IMS screens, TSO, IMS transactions, Pagecenter and run jobs. Any user access is discouraged to help protect the data on the mainframe.

Actions Being Taken
EITS system administrators are working with IBM engineers to resolve the tape issues. Developers are working around the errors to have the jobs complete. We have also raised initiators to allow more batch processing to happen.

Estimated Resolution Time
It is thought that it will still take a few hours to complete the batch processing. Updates will be provided as soon as they become available.

Start time: 25 Jul 2012 07:02
End time: 26 Jul 2012 09:10

Mainframe outage

Tue, 24 Jul 2012 22:31:12 EDT

All mainframe systems are now available and functioning properly. A module was found that was corrupting memory. EITS system administrators as well as IBM are still researching the root cause of the memory corruption. We will be working with IBM throughout the week as well as gathering additional information during a downtime window on Sunday July 29 at midnight until 6 am. If you are experiencing any problems with mainframe systems, please call the EITS Helpdesk at 706-542-3106.

Start time: 24 Jul 2012 15:30
End time: 24 Jul 2012 22:15

Mainframe outage

Tue, 24 Jul 2012 18:42:44 EDT

This outage only affects the production LPAR, other mainframe functions are not affected.

Start time: 24 Jul 2012 15:30
End time: 24 Jul 2012 22:15

Mainframe outage

Tue, 24 Jul 2012 17:12:12 EDT

EITS mainframe system administrators are still working on the solution to the problem. IBM engineers are onsite and we are collaborating with IBM software engineers on the phone. Estimated resolution time is still unknown. We will provide additional updates as they become available.

Start time: 24 Jul 2012 15:30
End time: 24 Jul 2012 22:15

Mainframe outage

Tue, 24 Jul 2012 15:33:39 EDT

The central processor on the mainframe is in a non-restartable state, and all mainframe applications and databases are currently unavailable.

Impact On End Users
Mainframe applications, databases and peripheral devices (print and virtual tape system) will be unavailable until the outage is resolved.

Actions Being Taken
EITS system adminstrators are onsite and working on the problem. Addtionally, IBM engineers are enroute.

Estimated Resolution Time
Unknown, updates will be provided as they become available.

Start time: 24 Jul 2012 15:30
End time: 24 Jul 2012 22:15

OASIS Student Records Menu and DegreeWorks Maintenance

Sun, 22 Jul 2012 03:09:46 EDT

The OASIS Student Records Menu and DegreeWorks maintenance is complete.

Start time: 22 Jul 2012 00:00
End time: 22 Jul 2012 03:08

OASIS Student Records Menu and DegreeWorks Maintenance

Thu, 19 Jul 2012 13:53:58 EDT

Routine maintenance will be applied to the OASIS Student Records Menu and the DegreeWorks web application. This will include modifications developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2am - 7am on Sunday, July 22nd. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am - 7am. Additionally, students will be unable to view or update student data via the OASIS Student Records menu from 12am - 2am on Sunday, July 22nd. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal OASIS downtime of 12am - 7am.

Actions Being Taken
EITS personnel will update files stored on the production DegreeWorks web servers and application server. Files will also be updated on the mainframe and the production Jacada server.

Estimated Resolution Time
5:00am Sunday, July 22, 2012

Start time: 22 Jul 2012 00:00
End time: 22 Jul 2012 03:08

UGAMail On-Boarding for Information Technology Outreach Services

Fri, 20 Jul 2012 10:53:01 EDT

Users of the Carl Vinson Institute's Office of Information Technology Outreach Services email system will now utilize UGAMail as their email provider. General users of UGAMail will not be impacted. Only ITOS users will be impacted.

Impact On End Users
No impact should be perceived by the end users not being migrated. Users of thick clients of the Carl Vinson Institute's Office of Information Technology Outreach Services email system will need to be converted to connect to UGAMail. This includes itos.uga.edu and cviog.itos.uga.edu email address owners.

Actions Being Taken
The domains, itos.uga.edu and cviog.itos.uga.edu, will be added to UGAMail, and the appropriate email aliases will be assigned to their owners.

Estimated Resolution Time
1 Hour

Start time: 21 Jul 2012 08:30
End time: 21 Jul 2012 09:30

Remedy System Maintenance

Sat, 21 Jul 2012 11:09:05 EDT

Remedy work has been completed. If you experience any issues with Remedy, please contact the EITS Help Desk at 706-542-3106.

Start time: 21 Jul 2012 07:00
End time: 21 Jul 2012 11:00

Remedy System Maintenance

Fri, 20 Jul 2012 17:21:48 EDT

Work will be performed on the Remedy ticketing system on Saturday, July 21, from 7:00 - 11:00 a.m.

Impact On End Users
The service will be restarted a couple of times during this downtime. Web user sessions in particular might be disrupted.

Actions Being Taken
Updates and work on a couple of EITS staff applications/ functional areas. Some user account updates will also be made.

Estimated Resolution Time
4 hours

Start time: 21 Jul 2012 07:00
End time: 21 Jul 2012 11:00

PAWS Wireless Network Maintenance

Tue, 17 Jul 2012 11:57:56 EDT

Maintenance will be performed on the PAWS Wireless Network July 21st, from 00:00 to 05:00.

Impact On End Users
PAWS Wireless users should expect occasional, possibly prolonged, periods of disruption to network connectivity during the maintenance window. If you have any questions please contact the EITS helpdesk at 706-542-3106

Actions Being Taken
Security certificates for the PAWS wireless log in page will be updated.

Estimated Resolution Time
July 21, 5:00am

Start time: 21 Jul 2012 00:01
End time: 21 Jul 2012 05:00

UGA webhosting database issues

Mon, 23 Jul 2012 17:12:33 EDT

A development effort has been launched to improve the efficiency of the Dawg House application hosted on the UGA web hosting service. Until that development has been completed, load tested, and released to production this incident will not be closed, but has been reclassified as an ongoing issue. Current load levels no longer seem to be impacting the performance of the database server, and all associated web sites are available for use.

Start time: 20 Jul 2012 17:20
End time: - still active -

UGA webhosting database issues

Fri, 20 Jul 2012 20:00:09 EDT

Starting about 4:45 pm the Dawg House web application started flooding the database that supports the standard web hosting service (which does not impact the UGA web presence at www.uga.edu). EITS system administrators and application developers are continuing to investigate the issue and attempt to mitigate the problem, but resolution and root cause are unknown at this time.

Start time: 20 Jul 2012 17:20
End time: - still active -

UGA webhosting database issues

Fri, 20 Jul 2012 18:03:05 EDT

The database server is currently being restarted.

Start time: 20 Jul 2012 17:20
End time: - still active -

UGA webhosting database issues

Fri, 20 Jul 2012 17:27:34 EDT

The database backend serving the standard web hosting service (including the Dawg House housing application) is experiencing technical difficulties preventing login.

Impact On End Users
Users of the Dawg House (and other database driven sites) may not be able to login or use web applications. The core University sites (www.uga.edu) are not impacted.

Actions Being Taken
EITS system administrators and developers are troubleshooting the issue, both to return the system to service and determine root cause if possible.

Estimated Resolution Time
Unknown at this time, this entry will be updated by 6pm.

Start time: 20 Jul 2012 17:20
End time: - still active -

University Housing Dawg House Disruption

Thu, 07 Feb 2013 12:35:43 EST

The accessibility to the Dawg House application hosted on the UGA web hosting service has already been restored, and all active web applications are properly functioning. The particular web application that caused the incident in July is not active at this time, but EITS has continued to work on improving the efficiency of the web application and is currently planning on a load test.

Start time: 20 Jul 2012 16:46
End time: - still active -

University Housing Dawg House Disruption

Mon, 23 Jul 2012 17:23:48 EDT

Start time: 20 Jul 2012 16:46
End time: - still active -

University Housing Dawg House Disruption

Fri, 20 Jul 2012 20:33:45 EDT

Start time: 20 Jul 2012 16:46
End time: - still active -

University Housing Dawg House Disruption

Fri, 20 Jul 2012 17:28:03 EDT

The database backend serving the standard web hosting service (including the Dawg House housing application) is experiencing technical difficulties preventing login.

Start time: 20 Jul 2012 16:46
End time: - still active -

University Housing Dawg House Disruption

Fri, 20 Jul 2012 16:57:15 EDT

University Housing Dawg House website has been disrupted, and the users are unable to login to the system.

Impact On End Users
Users will not be able to login to the system.

Actions Being Taken
EITS/Housing staff are conducting troubleshooting.

Estimated Resolution Time
2012-07-20 18:00

Start time: 20 Jul 2012 16:46
End time: - still active -

GACRC All Systems Down

Thu, 19 Jul 2012 14:08:50 EDT

The all-clear to power GACRC systems was given at 1:30PM. We are bringing all services online and expect to allow logins by 5:00PM

Start time: 19 Jul 2012 09:53
End time: 19 Jul 2012 16:44

GACRC All Systems Down

Thu, 19 Jul 2012 14:07:43 EDT

Start time: 19 Jul 2012 09:53
End time: 19 Jul 2012 16:44

GACRC All Systems Down

Thu, 19 Jul 2012 09:54:51 EDT

There is a cooling emergency in the data center and we have been directed to shut all systems down.

Impact On End Users
Cannot login to zcluster or pcluster, all jobs will be lost.

Actions Being Taken
Waiting for an update from the data center

Estimated Resolution Time
unknown

Start time: 19 Jul 2012 09:53
End time: 19 Jul 2012 16:44

Boyd Data Center Cooling Issue

Thu, 19 Jul 2012 11:25:47 EDT

Normal cooling has been restored to the Boyd Data Center by FMD technicians. Investigation of potential residual power issues are currently underway.

Start time: 19 Jul 2012 09:51
End time: 19 Jul 2012 13:30

Boyd Data Center Cooling Issue

Thu, 19 Jul 2012 09:53:59 EDT

The BDC is currently experiencing slight cooling problems as a result of issues with the south campus chilled water loop.

Impact On End Users
GACRC computing resources are being shutdown to preserve the temperature in Rm 191 of the BDC

Actions Being Taken
FMD technicians are working to restore full cooling capability.

Estimated Resolution Time
Unknown

Start time: 19 Jul 2012 09:51
End time: 19 Jul 2012 13:30

Network Disruption Due to Power Event

Thu, 19 Jul 2012 17:33:07 EDT

Network connectivity has been restored to all buildings; this incident has been resolved.

Start time: 19 Jul 2012 09:30
End time: 19 Jul 2012 11:40

Network Disruption Due to Power Event

Thu, 19 Jul 2012 10:43:53 EDT

Network connectivity restored to all affected locations, except for Boyd Graduate Research Studies (5th Floor). They are experiencing ongoing power issues.

Start time: 19 Jul 2012 09:30
End time: 19 Jul 2012 11:40

Network Disruption Due to Power Event

Thu, 19 Jul 2012 10:02:34 EDT

A power event on campus has caused network disruptions in the following locations: -Boyd Graduate Research Studies (2nd and 5th floors) -Ecology (some areas on the 1st floor) -Biological Sciences Annex (some areas on the 8th floor)

Impact On End Users
Users in these locations will not be able to access the UGA Campus Network.

Actions Being Taken
EITS staff are conducting troubleshooting in individual locations to restore network connectivity for the above buildings.

Estimated Resolution Time
July 19, 11:59am

Start time: 19 Jul 2012 09:30
End time: 19 Jul 2012 11:40

MyID Password Synchronization Failing

Wed, 18 Jul 2012 20:42:26 EDT

Normal password operations have resumed. The immediate cause was similar to the password sync issue reported on 7/5/2012. A background process that happens as part of normal directory service replication between servers failed, causing replication between servers to stop. Password changes made between 4:00 PM and 8:00 PM today therefor failed to replicate to distributed systems such as LDAP, Active Directory, etc. All pending changes have replicated as of this writing. EITS has re-opened the original service request with the vendor and will be coordinating with them to uncover the root cause and take corrective action. If you believe you are still having problems with a changed password please contact the EITS helpdesk at 706-542-3106.

Start time: 18 Jul 2012 19:04
End time: 18 Jul 2012 20:30

MyID Password Synchronization Failing

Wed, 18 Jul 2012 19:10:14 EDT

Currently MyID password changes are not synchronizing in the Identity Management System

Impact On End Users
Users will be unable to change their MyID password.

Actions Being Taken
EITS personnel are aware of and actively working on this issue.

Estimated Resolution Time
Currently unknown

Start time: 18 Jul 2012 19:04
End time: 18 Jul 2012 20:30

eLC has lost contact with Wimba Classroom

Tue, 17 Jul 2012 03:42:22 EDT

A rolling restart of eLC nodes has been completed, and all nodes can now reach the relocated Wimba services.

Start time: 16 Jul 2012 20:07
End time: 17 Jul 2012 03:41

eLC has lost contact with Wimba Classroom

Mon, 16 Jul 2012 20:12:29 EDT

eLearning Commons has lost contact with Wimba Classroom service

Impact On End Users
Users will not be able to reach Wimba Classroom through eLearning Commons. Users will still be able to reach Guest Access Rooms.

Actions Being Taken
EITS will perform a restart of eLC to reestablish the connection, beginning at 3:00am

Estimated Resolution Time
3:45am

Start time: 16 Jul 2012 20:07
End time: 17 Jul 2012 03:41

Mainframe maintenance

Mon, 02 Jul 2012 15:42:17 EDT

All mainframe services such as student, financial and administrative applications that require mainframe databases as well as mainframe peripheral devices will be unavailable for use due to system maintenance.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Actions Being Taken
Approved by campus clients, OS upgrade from 1.11 to 1.13. This will be done and tested by EITS support personnel.

Estimated Resolution Time
All mainframe systems should be back to normal operation at noon on the new OS.

Start time: 15 Jul 2012 00:00
End time: 15 Jul 2012 12:00

Wimba Classroom and Voice Tools Server Migration

Wed, 11 Jul 2012 11:51:00 EDT

BlackBoard will migrate all US customers from their current data center in New Jersey to a new data center in Virginia.

Impact On End Users
Wimba Classroom and Voice Tools will not be available from Saturday, July 14, 2012, at 4:00pm, until Sunday, July 15th, 2012, at 6:00am.

Actions Being Taken
BlackBoard will be handling this migration

Estimated Resolution Time
A 14-hour window has been given by the vendor

Start time: 14 Jul 2012 16:00
End time: 15 Jul 2012 06:00

eLearning Commons

Sat, 14 Jul 2012 03:23:54 EDT

eLearning Commons was returned to service at 03:22.

Start time: 14 Jul 2012 03:00
End time: 14 Jul 2012 05:00

eLearning Commons

Tue, 10 Jul 2012 08:06:06 EDT

Start time: 14 Jul 2012 03:00
End time: 14 Jul 2012 05:00

Windows Server OS Patching

Sat, 14 Jul 2012 09:06:43 EDT

The EITS Windows servers have been patched and rebooted.

Start time: 14 Jul 2012 00:01
End time: 14 Jul 2012 11:59

Windows Server OS Patching

Thu, 12 Jul 2012 16:56:18 EDT

Start time: 14 Jul 2012 00:01
End time: 14 Jul 2012 11:59

Campus Internet Connectivity Maintenance

Sat, 14 Jul 2012 01:33:35 EDT

The Campus Internet Connectivity Maintenance has been completed successfully. Normal operation are resumed. If you experience issue please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 13 Jul 2012 23:59
End time: 14 Jul 2012 01:30

Campus Internet Connectivity Maintenance

Tue, 10 Jul 2012 11:15:20 EDT

Maintenance will be performed to enable the new Century Link peering.

Impact On End Users
Users may experience multiple brief (5 to 15 minute) disruptions to Internet services during the maintenance window. External access to internal services (including www, VPN, mail gateway, etc) as well as internal access to Internet services (websites,email) may be briefly affected within the window due to routing updates.

Actions Being Taken
The new Century Link peering will be activated.

Estimated Resolution Time
07:00

Start time: 13 Jul 2012 23:59
End time: 14 Jul 2012 01:30

Emergency MyID Management Website Maintenance

Fri, 13 Jul 2012 17:08:44 EDT

Repairs to the myid.uga.edu web site have been completed. Testing indicates the targeted issue has been resolved.

Start time: 13 Jul 2012 17:01
End time: 13 Jul 2012 17:31

Emergency MyID Management Website Maintenance

Fri, 13 Jul 2012 16:02:14 EDT

EITS personnel will be performing brief maintenance on the myid.uga.edu website to fix a minor issue.

Impact On End Users
Access to myid.uga.edu may be disrupted during this maintenance period.

Actions Being Taken
Repairing broken link on myid.uga.edu

Estimated Resolution Time
5:30pm.

Start time: 13 Jul 2012 17:01
End time: 13 Jul 2012 17:31

UGAMail On-Boarding for Chemistry

Thu, 12 Jul 2012 15:25:30 EDT

General UGAMail customers will not be impacted. Chemistry Department customers will now start receiving email in UGAMail.

Impact On End Users
No impact should be perceived by the end users not being migrated. Users of thick clients of the Chemistry Department e-mail system will need to be reconfigured to connect to UGAMail.

Actions Being Taken
A new accepted domain will be added to UGAMail, email aliases will be applied, public groups will be created and populated, and the MX record will be changed.

Estimated Resolution Time
Friday 5pm - Saturday 7pm

Start time: 13 Jul 2012 17:00
End time: 14 Jul 2012 19:00

UGAMail On-Boarding for the Natural History Museum

Thu, 12 Jul 2012 15:22:29 EDT

General UGAMail customers will not be impacted. Natural History Museum customers will now start receiving email in UGAMail.

Impact On End Users
No impact should be perceived by the end users not being migrated. Users of thick clients of the Natural History Museum e-mail system will need to be reconfigured to connect to UGAMail.

Actions Being Taken
Two new accepted domains will be added to UGAMail, email aliases will be applied, and the MX records will be changed.

Estimated Resolution Time
Friday 5pm - Saturday 7pm

Start time: 13 Jul 2012 17:00
End time: 14 Jul 2012 19:00

UGAMail On-Boarding for UGA Police

Thu, 12 Jul 2012 15:18:10 EDT

General UGAMail customers will not be impacted. UGA Police Department customers will now start receiving email in UGAMail.

Impact On End Users
No impact should be perceived by the end users not being migrated. Users of thick clients of the UGA Police Department e-mail system will need to be reconfigured to connect to UGAMail.

Actions Being Taken
A new accepted domain will be added to UGAMail, email aliases will be applied, public groups will be created and populated, and the MX record will be changed.

Estimated Resolution Time
Friday 5pm - Saturday 7pm

Start time: 13 Jul 2012 17:00
End time: 14 Jul 2012 19:00

UGA to GHSU connectivity

Fri, 13 Jul 2012 16:34:09 EDT

Communication between UGA and GHSU is now restored.

Start time: 13 Jul 2012 11:30
End time: 13 Jul 2012 16:30

UGA to GHSU connectivity

Fri, 13 Jul 2012 13:22:34 EDT

OIIT/BOR is reporting a fiber cut affecting the path between 56 Marietta and GHSU.

Impact On End Users
User may experience loss of connectivity to GHSU resources.

Actions Being Taken
OIIT/BOR is aware and working to resolve.

Estimated Resolution Time
No ETR at this time.

Start time: 13 Jul 2012 11:30
End time: 13 Jul 2012 16:30

Georgia Public Web / BOR / GHSU North Ring Maintenence

Tue, 10 Jul 2012 17:42:14 EDT

Per the Georgia Public Web announcement: ----------------- MAINTENANCE EVENT NOTIFICATION Activity: Fiber Maintenance due to GA. DOT road construction. Event Start Date/Time: Friday, July 13, 2012; 00:01 EST Event End Date/Time: Friday, July 13, 2012; 06:00 EST Location: Sandersville, Ga. - Milledgeville, Ga. Service Affecting: Non protective services will be down ~ the entire maintenance. Protected Services will be in a Switched state. ----------------

Impact On End Users
Users attempting to access GHSU resources may experience disruption during the maintenance window.

Actions Being Taken
GPW will perform fiber maintenance on the north ring.

Estimated Resolution Time
06:00

Start time: 13 Jul 2012 00:01
End time: 13 Jul 2012 06:00

UGAMail Slow Logins and Response Times

Wed, 11 Jul 2012 14:05:35 EDT

Incident Post Mortem: Our Internet Service Provider, Hurricane Electric (HE), peers with Microsoft over an internet exchange in Miami called NOTA. According to HE, it looks like the exchange began having problems, and HE disabled their peering over NOTA. We are now connecting to Microsoft over a different peering through HE now.

Start time: 11 Jul 2012 08:20
End time: 11 Jul 2012 11:50

UGAMail Slow Logins and Response Times

Wed, 11 Jul 2012 12:23:06 EDT

According to our monitoring, the issue appears to have cleared up at around 11:50am. Network Engineering and System Administration are still working with Microsoft and our Internet Service Provider to determine the exact cause. A complete post mortem will be posted as soon as all the facts have been reviewed. Please contact the EITS Help Desk if you are still experiencing any issues related to UGAMail.

Start time: 11 Jul 2012 08:20
End time: 11 Jul 2012 11:50

UGAMail Slow Logins and Response Times

Wed, 11 Jul 2012 09:59:32 EDT

The issue appears to be related to UGA's Internet connectivity to Microsoft. UGA's Network Engineering is currently working with our Internet Service Provider and with Microsoft to resolve this issue as soon as possible. Still no known estimated time of resolution.

Start time: 11 Jul 2012 08:20
End time: 11 Jul 2012 11:50

UGAMail Slow Logins and Response Times

Wed, 11 Jul 2012 08:44:13 EDT

UGAMail is currently experiencing slow logins and response times for some users of the service.

Impact On End Users
This affects thick clients such as Outlook 2010 and Thunderbird and users logging in through the UGAMail Portal and Outlook.com website.

Actions Being Taken
EITS Personnel are currently working with Microsoft to resolve this issue and determine the root issue.

Estimated Resolution Time
Currently Unknown

Start time: 11 Jul 2012 08:20
End time: 11 Jul 2012 11:50

Emergency MyID Management Website Maintenance

Tue, 10 Jul 2012 17:53:37 EDT

The emergency maintenance on the myid.uga.edu web site has been completed. Testing indicates that the targeted issue has been resolved, and the MyID management site should now be functioning normally.

Start time: 10 Jul 2012 17:30
End time: 10 Jul 2012 18:30

Emergency MyID Management Website Maintenance

Tue, 10 Jul 2012 15:08:38 EDT

Emergency maintenance will be performed on the myid.uga.edu web site to address a critical issue.

Impact On End Users
End users may experience issues when attempting to access myid.uga.edu during the maintenance period.

Actions Being Taken
Updating site software.

Estimated Resolution Time
6:30PM 07-10-2012

Start time: 10 Jul 2012 17:30
End time: 10 Jul 2012 18:30

GEMS application offline

Tue, 10 Jul 2012 09:15:01 EDT

The storage has been returned to service and the GEMS application is now back online.

Start time: 10 Jul 2012 09:04
End time: 10 Jul 2012 09:15

GEMS application offline

Tue, 10 Jul 2012 09:08:14 EDT

The backend storage for the Graduate applications website is experiencing technical difficulties which impact the availability of the site. Root cause is unknown at this time, diagnosis is in progress.

Impact On End Users
GEMS will be unavailable until the storage can be returned to service.

Actions Being Taken
EITS network and system administrators are working to resolve the issue.

Estimated Resolution Time
Unknown, estimated 1 hr.

Start time: 10 Jul 2012 09:04
End time: 10 Jul 2012 09:15

GEMS and Banner Dev Environment Disruption

Tue, 10 Jul 2012 09:35:09 EDT

The Datacenter switch that provides storage connectivity for the Banner Dev Environment and GEMS experienced a brief disruption due to a reload of the switch.

Impact On End Users
Users may have experienced a brief attempting to access GEMS and Banner Dev.

Actions Being Taken
Network Engineering is working with Server administration to ensure applications have recovered.

Estimated Resolution Time
09:15

Start time: 10 Jul 2012 09:00
End time: 10 Jul 2012 09:15

Family Housing Rogers Road Network Disruption

Tue, 10 Jul 2012 16:50:33 EDT

This PAWS network disruption and UGA Campus Network Disruption were resolved at 4:07pm today, when power was restored.

Start time: 10 Jul 2012 08:00
End time: 10 Jul 2012 16:07

Family Housing Rogers Road Network Disruption

Tue, 10 Jul 2012 10:41:33 EDT

The primary data closet that provides data connectivity to the Rogers Road area of Family Housing is without power due to an unscheduled outage.

Impact On End Users
Until power is restored to the data closet facility, users in the Rogers Road area of Family Housing will not have access to the UGA Campus Network, the Internet, or to the PAWS network.

Actions Being Taken
EITS is awaiting notification from the contractors conducting work in this location that power has been restored.

Estimated Resolution Time
As this disruption must be resolved by a 3rd party, EITS cannot offer an estimated resolution time.

Start time: 10 Jul 2012 08:00
End time: 10 Jul 2012 16:07

Mainframe maintenance

Mon, 02 Jul 2012 15:35:32 EDT

All mainframe services such as student, financial and administrative applications that require mainframe databases as well as mainframe peripheral devices will be unavailable for use due to system maintenance.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Actions Being Taken
Testing the OS upgrade from 1.11 to 1.13 in prep for the major upgrade approved by clients for July 15,2012.

Estimated Resolution Time
All mainframe systems should be back to normal operation at 6:00 am.

Start time: 08 Jul 2012 00:00
End time: 08 Jul 2012 06:00

MyID Password Synchronization Issues

Thu, 05 Jul 2012 21:11:09 EDT

Further information: EITS estimates that no more than 193 users had password changes that were affected by this disruption. The initial cause was a corrupted user object in the directory services database. This corrupted object caused replication issues. Attempts at repairing the issue were unsuccessful. The vendor was contacted, so the object could be properly deleted. Once the object was deleted, all changes - including password changes - were replicated to all systems. The user whose object was corrupted has been notified.

Start time: 05 Jul 2012 16:39
End time: 05 Jul 2012 18:45

MyID Password Synchronization Issues

Thu, 05 Jul 2012 19:11:52 EDT

This issue is now resolved. All password changes that were made since 12pm on 05 July 2012 should now work properly. Please call the EITS Help Desk if you feel you have an issue with a password change.

Start time: 05 Jul 2012 16:39
End time: 05 Jul 2012 18:45

MyID Password Synchronization Issues

Thu, 05 Jul 2012 17:35:48 EDT

EITS Identity Management team continues to work on the issue. Resolving the problem is taking longer than expected. Updates will be provided as soon as they become available.

Start time: 05 Jul 2012 16:39
End time: 05 Jul 2012 18:45

MyID Password Synchronization Issues

Thu, 05 Jul 2012 16:47:38 EDT

There is currently an issue with MyID password synchronization that impacts individuals who have changed their password since 12pm on 7/5/2012.

Impact On End Users
Impacted end users will be unable to use their new password on MyID authenticated services such as UGAMail or eLearning Commons.

Actions Being Taken
The EITS Identity Management team is working to correct the root cause of this issue.

Estimated Resolution Time
We expect it should take approximately 1 hour for resolution. Further updates will be posted if necessary.

Start time: 05 Jul 2012 16:39
End time: 05 Jul 2012 18:45

EFS and Banner Dev Enviornment Disruption

Thu, 05 Jul 2012 09:16:04 EDT

At approximately 8:38 Network Engineering received reports that North Campus users were unable to access EFS and Banner Development environment resources.

Impact On End Users
North Campus users were unable to access EFS and Banner Dev.

Actions Being Taken
Network Engineering has identified an issue between the Boyd and Peabody Datacenter Firewalls and has implemented a resolution. Only EFS and Banner were affected.

Estimated Resolution Time
09:05 07/05/2012

Start time: 05 Jul 2012 08:00
End time: 05 Jul 2012 09:05

Banner Development Enviornment Maintenace

Tue, 03 Jul 2012 11:22:39 EDT

To facilitate the GACRC Datacenter maintenance, maintenance will also be performed on the Datacenter firewall to add 10Gb modules. The installation of these modules will result in a brief disruption in access to the Banner Development Environment.

Impact On End Users
Banner Development Environment users will experience a 10 to 20 minute disruption at 17:00 while the firewalls are reloaded.

Actions Being Taken
10Gb modules will be installed in the Datacenter firewall.

Estimated Resolution Time
19:00

Start time: 03 Jul 2012 17:00
End time: 03 Jul 2012 19:00

EFS Maintenance

Tue, 03 Jul 2012 11:20:39 EDT

To facilitate the GACRC Datacenter maintenance, maintenance will also be performed on the Datacenter firewall to add 10Gb modules. The installation of these modules will result in a brief disruption in access to the EFS service.

Impact On End Users
EFS users will experience a 10 to 20 minute disruption at 17:00 while the firewalls are reloaded.

Actions Being Taken
10Gb modules will be installed in the Datacenter firewall.

Estimated Resolution Time
19:00

Start time: 03 Jul 2012 17:00
End time: 03 Jul 2012 19:00

GACRC Datacenter Network Maintenance

Tue, 03 Jul 2012 11:10:59 EDT

New 10GB switches will be put into production and the new Panasas storage will be brought online

Impact On End Users
Users will not be able to login, batch jobs will be suspended and should survive the disruption.

Actions Being Taken
Network engineering will do the following: -Installation of switch for new servers in Rack 14 -Complete the migration of the Netapps to the ICX -Replaced failed module in RX1 -Connect the Panasas storage to the GACRC aggregators -Connect the GACRC aggregators to the Data Center firewalls -Configure switchport VLAN access on several switches

Estimated Resolution Time
23:59 07/03/2012

Start time: 03 Jul 2012 13:00
End time: 03 Jul 2012 23:59

GACRC Network Upgrade

Mon, 02 Jul 2012 10:24:34 EDT

New 10GB switches will be put into production and the new Panasas storage will be brought online

Impact On End Users
Users will not be able to login, but batch jobs will be suspended and should survive the disruption.

Actions Being Taken
Network engineering will do the following: -Installation of switch for new servers in Rack 14 -Complete the migration of the Netapps to the ICX -Replaced failed module in RX1 -Connect the Panasas storage to the GACRC aggregators -Connect the GACRC aggregators to the Data Center firewalls -Configure switchport VLAN access on several switches

Estimated Resolution Time
By midnight Tuesday.

Start time: 03 Jul 2012 13:00
End time: 03 Jul 2012 23:59

Health Sciences Campus Network Outages

Mon, 02 Jul 2012 09:39:59 EDT

Network connectivity issues related to power on the Health Sciences Campus appear to be resolved. Users still experiencing issues can contact the EITS Helpdesk at 706-542-3106.

Start time: 02 Jul 2012 00:01
End time: 02 Jul 2012 09:38

Health Sciences Campus Network Outages

Mon, 02 Jul 2012 08:46:31 EDT

Due to power issues stemming from inclement weather on July 1st and July 2nd, the following buildings are without network connectivity: Wright Hall Kenny Road Housing Office

Impact On End Users
Users in these areas will not be able to access the UGA Campus Network until power is restored.

Actions Being Taken
Georgia Power has been notified.

Estimated Resolution Time
As the repair work is being conducted by a 3rd party, EITS is unable to provide an estimated resolution time.

Start time: 02 Jul 2012 00:01
End time: 02 Jul 2012 09:38

eLearning Commons

Sat, 30 Jun 2012 03:54:37 EDT

eLearning Commons was returned to service at 3:52am.

Start time: 30 Jun 2012 03:00
End time: 30 Jun 2012 05:00

eLearning Commons

Thu, 28 Jun 2012 11:39:40 EDT

Start time: 30 Jun 2012 03:00
End time: 30 Jun 2012 05:00

UGA Core Webservices

Sat, 30 Jun 2012 03:45:26 EDT

Three VMs had to be rebooted when cpu and memory resources were exhausted, but are functioning normally now.

Start time: 30 Jun 2012 02:55
End time: 30 Jun 2012 03:35

UGA Core Webservices

Sat, 30 Jun 2012 03:08:00 EDT

www.uga.edu is experiencing an outage. Work is underway to restore service.

Impact On End Users
Users will be unable to access www.uga.edu

Actions Being Taken
A reboot of the NFS server will probably be required.

Estimated Resolution Time
4am

Start time: 30 Jun 2012 02:55
End time: 30 Jun 2012 03:35

Novell eDirectory Maintenance

Sat, 30 Jun 2012 01:04:39 EDT

The maintenance has been completed successfully. There was no user impact.

Start time: 30 Jun 2012 00:00
End time: 30 Jun 2012 01:00

Novell eDirectory Maintenance

Fri, 29 Jun 2012 14:12:57 EDT

Implementing eDirectory database and enterprise backups.

Impact On End Users
None expected

Actions Being Taken
Copying and configuring scripts to backup eDirectory databases (DIB sets). Testing scripts and scheduling daily backups through cron. Installing Netbackup where needed.

Estimated Resolution Time
4 hours

Start time: 30 Jun 2012 00:00
End time: 30 Jun 2012 01:00

PAWS Wireless Network Maintenance (Health Sciences Campus)

Sat, 30 Jun 2012 03:01:08 EDT

The Health Sciences Campus wireless network maintenance has been completed. If you have any questions please contact the EITS helpdesk at 706-542-3106

Start time: 30 Jun 2012 00:00
End time: 30 Jun 2012 05:00

PAWS Wireless Network Maintenance (Health Sciences Campus)

Mon, 25 Jun 2012 23:06:48 EDT

Maintenance will be performed on the HSC PAWS Wireless Network June 30th, from 00:00 to 05:00.

Impact On End Users
Health Science Campus users should expect occasional, possibly prolonged, periods of disruption to PAWS Wireless access during the maintenance window. If you have any questions please contact the EITS helpdesk at 706-542-3106

Actions Being Taken
Operating code on the wireless controller for HSC will be upgraded to a new version.

Estimated Resolution Time
June 30, 5:00am.

Start time: 30 Jun 2012 00:00
End time: 30 Jun 2012 05:00

WCD and ACH server reboot

Fri, 29 Jun 2012 16:35:11 EDT

The database backend for the WCD approval system and Applicant Clearing House will be rebooted at 5pm, resulting in a brief outage of these services.

Impact On End Users
WCD and ACH websites will not function during this outage.

Actions Being Taken
Reboot to clear incorrect networking configuration.

Estimated Resolution Time
10 min

Start time: 29 Jun 2012 17:00
End time: 29 Jun 2012 17:10

RHN Satellite License Expiration Notice

Mon, 02 Jul 2012 11:18:02 EDT

We had not received a license certificate from Red Hat with our renewal notice earlier. The certificate was provided, at our request, earlier this morning. Once it was received and applied to the server, the service returned to normal. The latest patches will be available no later that 0700 tomorrow, 03-Jun-2012.

Start time: 29 Jun 2012 13:11
End time: 02 Jul 2012 09:30

RHN Satellite License Expiration Notice

Fri, 29 Jun 2012 13:17:05 EDT

Message "Your satellite certificate has expired..." appearing in rhn.uga.edu. Package syncs from Red Hat have been halted.

Impact On End Users
Users will not be able to get the latest errata updates. In addition, unless the problem is resolved in seven days, our satellite will become inactive.

Actions Being Taken
We have opened a ticket with Red Hat to get their records updated. According to our records, our license was renewed until 2013.

Estimated Resolution Time
2 business days.

Start time: 29 Jun 2012 13:11
End time: 02 Jul 2012 09:30

Windows Live Security Page Prompt

Tue, 04 Sep 2012 09:45:46 EDT

In an effort to protect their online services, Microsoft requests that each user fill out an additional Secret Question and Answer pair and an alternate phone number. You may bypass this screen by clicking on Save. However, you will be reprompted for this information the next time you log in through the web client. Please do not use any of your UGA Secret Question and Answer pairs, if you do decide to supply this information. It is currently not mandatory. If you experience any issues with logging into UGAMail, please contact the EITS Help Desk.

Start time: 29 Jun 2012 12:47
End time: 01 Feb 2013 09:31

Windows Live Security Page Prompt

Fri, 29 Jun 2012 13:36:47 EDT

A small percentage of UGAMail users are encountering a Windows Live security information update page upon logging into webmail. The page requests additional information such as a secret question and a phone number.

Impact On End Users
Individuals are denied access to their account until the security information is filled in. We recommend one of the following workarounds: *Pressing "Save" without editing any information *Pressing the "Back" button *Restarting your web browser If these options fail, please contact the EITS Help Desk for further assistance at 706-542-3106.

Actions Being Taken
EITS has notified Microsoft, who is working the correct the issue.

Estimated Resolution Time
No estimated time of resolution at this point.

Start time: 29 Jun 2012 12:47
End time: 01 Feb 2013 09:31

Peachnet Internet Peering Maintenance

Tue, 26 Jun 2012 18:20:44 EDT

Correct on maintenance date. This maintenance will be performed on Thursday 06/28 beginning at 23:00.

Start time: 28 Jun 2012 23:00
End time: 29 Jun 2012 03:00

Peachnet Internet Peering Maintenance

Tue, 26 Jun 2012 18:18:38 EDT

Peachnet will perform maintenance on the Peachnet HE peering. UGA Network Engineering will be onsite to test campus connectivity following maintenance completion.

Impact On End Users
Users may experience disruption to some web sites during the maintenance window. If you experience issues accessing web resources following the maintenance window it is important to report the site/service to the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
This maintenance is directly related to the 06/25 Internet connectivity disruption. The temporary solution will be removed. Peachnet has made changes to the redistribution of UGA networks and does not expect disruption. UGA Network Engineering will be onsite to test campus connectivity during and following maintenance completion.

Estimated Resolution Time
4 hours

Start time: 28 Jun 2012 23:00
End time: 29 Jun 2012 03:00

ASSETs Maintenance

Tue, 26 Jun 2012 20:55:24 EDT

Maintenance has been completed.

Start time: 26 Jun 2012 20:00
End time: 26 Jun 2012 21:00

ASSETs Maintenance

Tue, 26 Jun 2012 15:18:16 EDT

ASSETs will be unavailable between 8:00pm and 9:00pm while maintenance is performed.

Impact On End Users
Users will not be able to access the system.

Actions Being Taken
New certificates will be installed

Estimated Resolution Time
1 hour

Start time: 26 Jun 2012 20:00
End time: 26 Jun 2012 21:00

MyDrive/MyWeb emergency maintenance

Tue, 26 Jun 2012 17:18:36 EDT

The procedure has been completed successfully and the system is fully operational.

Start time: 26 Jun 2012 17:03
End time: 26 Jun 2012 17:17

MyDrive/MyWeb emergency maintenance

Tue, 26 Jun 2012 17:11:28 EDT

One of the two nodes providing the MyDrive service is exhibiting authentication issues, and needs to be restarted.

Impact On End Users
Until this issue is resolved, users attempting to connect to the MyDrive service will be unable to connect (via ftp or other protocols) if load balancing routes them to the affected node.

Actions Being Taken
The service on the affected node will be taken down, which will cause the load balancer to route connections to the stable node. The affected node will then be rebooted and the returned to service.

Estimated Resolution Time
Estimated return to service: 1hr

Start time: 26 Jun 2012 17:03
End time: 26 Jun 2012 17:17

Internet Connectivity to ATT hosted services

Mon, 25 Jun 2012 18:58:06 EDT

Network Engineering and Peachnet have identified the issue preventing communication to some Internet resources (including AT&T hosted services). A temporary solution has been put in place while testing continues. If you continue to experience issues accessing web resources it is important to report the site/service to the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 25 Jun 2012 12:01
End time: 25 Jun 2012 17:00

Internet Connectivity to ATT hosted services

Mon, 25 Jun 2012 12:12:49 EDT

Network Engineering has received several reports and has confirmed issues accessing Internet services hosted by AT&T. This issue is related to the Internet maintenance performed on 06/23.

Impact On End Users
Users attempting to access Internet services that are hosted by AT&T may be unable to access the service.

Actions Being Taken
Network Engineering is investigating the issue and has escalated to SoX, HE, and ATT. If you are experiencing issues accessing web resources it is important to report the site/service to the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Estimated Resolution Time
No ETA at this time.

Start time: 25 Jun 2012 12:01
End time: 25 Jun 2012 17:00

Mainframe maintenance

Wed, 20 Jun 2012 16:46:59 EDT

All mainframe services such as student, financial and administrative applications that require mainframe databases as well as mainframe peripheral devices will be unavailable for use due to system maintenance.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Actions Being Taken
Testing the OS upgrade from 1.11 to 1.13 in prep for the major upgrade approved by clients for July 15,2012. I will be onsite to oversee and perform this action.

Estimated Resolution Time
All mainframe systems should be back to normal operation at 6:00 am.

Start time: 24 Jun 2012 00:00
End time: 24 Jun 2012 06:00

Remedy System Maintenance

Sat, 23 Jun 2012 10:08:26 EDT

Remedy maintenance has been completed. If you experience any problems with the Remedy Service, please contact the EITS Help Desk at 706-542-3106.

Start time: 23 Jun 2012 07:00
End time: 23 Jun 2012 10:00

Remedy System Maintenance

Thu, 21 Jun 2012 14:46:17 EDT

Work will be performed on the Remedy ticketing system on Saturday, June 23, from 7:00 - 10:00 a.m.

Impact On End Users
The service will be restarted a couple of times during this downtime. Web user sessions in particular might be disrupted.

Actions Being Taken
Another bug fix is being applied to the home (landing) page within Remedy that several clients see. There will also be work on a couple of EITS staff applications/ functional areas.

Estimated Resolution Time
3 hours, until 10:00 a.m.

Start time: 23 Jun 2012 07:00
End time: 23 Jun 2012 10:00

Campus Internet Connectivity Maintenance

Sat, 23 Jun 2012 07:13:19 EDT

The Campus Internet Connectivity Maintenance has been completed. Normal operations are resumed. If you experience issues please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 23 Jun 2012 00:00
End time: 23 Jun 2012 07:00

Campus Internet Connectivity Maintenance

Thu, 07 Jun 2012 15:46:33 EDT

Saturday June 23, 2012 from 00:00 to 07:00, Network Engineering will perform maintenance to facilitate upgrades to Internet connectivity.

Impact On End Users
Internal user attempting to access Internet resources and external users attempting to access internal resources will experience several disruptions to Internet connectivity throughout the maintenance window.

Actions Being Taken
-Physical hardware will be installed -New Internet peerings will be made

Estimated Resolution Time
07:00

Start time: 23 Jun 2012 00:00
End time: 23 Jun 2012 07:00

GACRC Network Emergency Maintenance

Fri, 22 Jun 2012 14:54:44 EDT

Maintenance will be performed to migrate the GACRC Netapp storage to dedicated switching environment.

Impact On End Users
Users attempting to access GACRC resources will experience disruption during the maintenance window.

Actions Being Taken
New hardware will be installed and physical connections will be migrated.

Estimated Resolution Time
07:00

Start time: 22 Jun 2012 22:00
End time: 23 Jun 2012 07:00

GACRC network upgrade

Fri, 22 Jun 2012 16:34:39 EDT

The NetApp storage system will be migrated from the failing RX switches to the new VDX switches

Impact On End Users
Logins will be disabled and jobs will be suspended

Actions Being Taken
NEG will move the NetApp storage off the RX swtiches

Estimated Resolution Time
6 hours

Start time: 22 Jun 2012 20:00
End time: 23 Jun 2012 07:00

HSC Central UPS Installation

Tue, 19 Jun 2012 16:26:25 EDT

Contractors will install the HSC central UPS into the power grid of the Central Communications Facility

Impact On End Users
None expected.

Actions Being Taken
Emerson Power technicians will install the room UPS to operational status by transferring power supply from utility to UPS support

Estimated Resolution Time
The work should take approximately 30 minutes for final installation and testing

Start time: 21 Jun 2012 07:00
End time: 21 Jun 2012 07:30

Edge Maintenance to restore WUGA connectivity

Tue, 19 Jun 2012 16:15:02 EDT

Rescheduled: GPB Engineer has requested to postpone reconnection of the circuit until 06/20.

Start time: 20 Jun 2012 17:00
End time: 20 Jun 2012 17:30

Edge Maintenance to restore WUGA connectivity

Tue, 19 Jun 2012 15:42:39 EDT

Network Engineering will reconnect the WUGA connection to SoX/GPB.

Impact On End Users
No impact is expected

Actions Being Taken
The physical connection will be reestablished, provisioning for the circuit will be configured.

Estimated Resolution Time
30 mins

Start time: 20 Jun 2012 17:00
End time: 20 Jun 2012 17:30

Outage scheduled for North Campus Deck

Tue, 19 Jun 2012 14:33:37 EDT

Due to construction work at the Bishop House, network connectivity will be disrupted for the North Campus Deck from approximately 1:30 to 3:30 PM on Wednesday, June 20.

Impact On End Users
Users in the North Campus Deck will not be able to connect to the UGA network.

Actions Being Taken
The MDF in the Bishop House is being moved due to construction; this will result in a temporary outage for the North Campus Parking Deck while the fiber is being relocated in the building.

Estimated Resolution Time
3:30 PM on June 20, 2012

Start time: 20 Jun 2012 13:30
End time: 20 Jun 2012 14:30

Outage of Horizon Wimba Classroom

Tue, 19 Jun 2012 12:02:42 EDT

The root cause is still unknown, but we are continuing to monitor the service.

Start time: 19 Jun 2012 10:00
End time: 19 Jun 2012 11:57

Outage of Horizon Wimba Classroom

Tue, 19 Jun 2012 11:57:14 EDT

This issue appears to be resolved. It was also determined that Charter ISP customers may have been affected by this outage as well. If you are still experiencing issues with Horizon Wimba, please contact the EITS Help Desk.

Start time: 19 Jun 2012 10:00
End time: 19 Jun 2012 11:57

Outage of Horizon Wimba Classroom

Tue, 19 Jun 2012 11:21:26 EDT

EITS personnel and Wimba have determined that the issue is being seen locally on-campus. Off-campus connections should not be experiencing this issue. Resolution time is still unknown.

Start time: 19 Jun 2012 10:00
End time: 19 Jun 2012 11:57

Outage of Horizon Wimba Classroom

Tue, 19 Jun 2012 10:35:38 EDT

The Horizon Wimba hosted service is currently experiencing issues with loading classrooms and the Java tools. This affects both eLC accessed classrooms and externally accessed classrooms via http://uga2.wimba.com.

Impact On End Users
While users may be able to login, the Wimba Java applet does not load or will load after an extended period.

Actions Being Taken
EITS personnel are currently working with Wimba to resolve this issue.

Estimated Resolution Time
Unknown. Will be updated shortly.

Start time: 19 Jun 2012 10:00
End time: 19 Jun 2012 11:57

Mainframe maintenance

Wed, 13 Jun 2012 14:13:55 EDT

All mainframe services such as student, financial and administrative applications that require mainframe databases as well as mainframe peripheral devices will be unavailable for use due to system maintenance.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Actions Being Taken
Testing the OS upgrade from 1.11 to 1.13 in prep for the major upgrade approved by clients for July 15,2012. I will be onsite to oversee and perform this action.

Estimated Resolution Time
All mainframe systems should be back to normal operation at 6:00 am.

Start time: 17 Jun 2012 00:00
End time: 17 Jun 2012 06:00

Windows Server OS Patching

Sat, 16 Jun 2012 06:22:36 EDT

Patches have been applied successfully. Please report any problems to the help desk. helpdesk@uga.edu or 706-542-3106

Start time: 16 Jun 2012 00:01
End time: 16 Jun 2012 11:59

Windows Server OS Patching

Wed, 13 Jun 2012 14:44:21 EDT

Start time: 16 Jun 2012 00:01
End time: 16 Jun 2012 11:59

UGAMail On-Boarding for Franklin College

Fri, 15 Jun 2012 16:20:57 EDT

General users of UGAMail will not be impacted. Primarily, there are 200+ public groups that will now be hosted with UGAMail.

Impact On End Users
No impact should be perceived by the end users not being migrated. Users of thick clients of the Franklin College email system will need to be converted to connect to UGAMail.

Actions Being Taken
A new accepted domain will be added to UGAMail, email aliases will be applied, public groups will be created and populated, and the MX record will be changed.

Estimated Resolution Time
Friday 5pm - Saturday 5pm

Start time: 15 Jun 2012 17:00
End time: 16 Jun 2012 17:00

UGAMail On-Boarding for Carl Vinson Institute of Government (CVIOG)

Fri, 15 Jun 2012 16:16:59 EDT

General UGAMail users will not be impacted. CVIOG users will now start receiving email in UGAMail.

Impact On End Users
No impact should be perceived by the end users not being migrated. Users of thick clients of the Carl Vinson Institute of Government email system will need to be converted to connect to UGAMail.

Actions Being Taken
A new accepted domain will be added to UGAMail, email aliases will be applied, public groups will be created and populated, and the MX record will be changed.

Estimated Resolution Time
Friday 5pm - Saturday 5pm

Start time: 15 Jun 2012 17:00
End time: 16 Jun 2012 17:00

GACRC network swtich maintenance

Mon, 11 Jun 2012 14:03:33 EDT

EITS Network Engineering and vendor engineers will replace remaining modules in Brocade RX switches that failed last week. They will also implement configuration needed for new storage hardware.

Impact On End Users
Users will not be able to login, and jobs will be suspended. No loss of jobs is expected other than MPI jobs might be affected. We are contacting "MPI users".

Actions Being Taken
Several RX modules will be replaced, and configurations will be tweaked.

Estimated Resolution Time
Maintenance window is Thursday, 6/14, 5PM until midnight, but work should be completed by 8PM.

Start time: 14 Jun 2012 17:00
End time: 15 Jun 2012 12:01

Internet Connectivity Disruption

Thu, 14 Jun 2012 11:25:16 EDT

At approximately 11:00 an Internet disruption occurred on the Campus Edge.

Impact On End Users
From 11:00 to 11:14 users experienced Internet disruption.

Actions Being Taken
Internet connectivity was restored at 11:14. Network Engineering is currently investigating the root cause. Additional information to follow.

Estimated Resolution Time
11:14

Start time: 14 Jun 2012 11:00
End time: 14 Jun 2012 11:14

EITS Telephone Services WCD Approval System

Wed, 13 Jun 2012 15:20:03 EDT

EITS Telephone Services WCD Approval System has resumed to be operational.

Start time: 13 Jun 2012 09:38
End time: 13 Jun 2012 15:20

EITS Telephone Services WCD Approval System

Wed, 13 Jun 2012 09:40:44 EDT

EITS Telephone Services WCD Approval System is currently down.

Impact On End Users
Users are unable to add new requests.

Actions Being Taken
We are diagnosing the issue.

Estimated Resolution Time
Unknown.

Start time: 13 Jun 2012 09:38
End time: 13 Jun 2012 15:20

Mainframe maintenance

Thu, 07 Jun 2012 16:44:52 EDT

All mainframe services such as student, financial and administrative applications that require mainframe databases as well as mainframe peripheral devices will be unavailable for use due to system maintenance.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Actions Being Taken
Testing the OS upgrade from 1.11 to 1.13 in prep for the major upgrade approved by clients for July 15,2012. I will be onsite to oversee and perform this action.

Estimated Resolution Time
All mainframe systems should be back to normal operation at 6:00 am.

Start time: 10 Jun 2012 00:00
End time: 10 Jun 2012 06:00

Remedy System Maintenance

Sat, 09 Jun 2012 10:08:50 EDT

Remedy maintenance has been completed. If you experience any issue with the Remedy Service, please contact the EITS Help Desk at 706-542-3106.

Start time: 09 Jun 2012 07:00
End time: 09 Jun 2012 10:00

Remedy System Maintenance

Fri, 08 Jun 2012 12:10:23 EDT

Work will be performed on the Remedy ticketing system on Saturday, June 9, from 7:00 - 10:00 a.m.

Impact On End Users
The service will be restarted a couple of times. Web users in particular may have sessions disrupted during this window.

Actions Being Taken
Updates/bug fixes are being applied to the home (landing) page within Remedy that several clients see, as well as to a couple of EITS staff applications.

Estimated Resolution Time
3 hours

Start time: 09 Jun 2012 07:00
End time: 09 Jun 2012 10:00

eLearning Commons

Sat, 09 Jun 2012 03:26:28 EDT

eLearning Commons was returned to service at 03:23AM.

Start time: 09 Jun 2012 03:00
End time: 09 Jun 2012 05:00

eLearning Commons

Fri, 08 Jun 2012 11:00:45 EDT

Start time: 09 Jun 2012 03:00
End time: 09 Jun 2012 05:00

MyDrive Certificate Renewal

Sat, 09 Jun 2012 00:23:31 EDT

The downtime has been completed successfully.

Start time: 09 Jun 2012 00:00
End time: 09 Jun 2012 00:30

MyDrive Certificate Renewal

Thu, 07 Jun 2012 09:50:45 EDT

Adding the new GeoTrust certificates for mydrive.uga.edu

Impact On End Users
none expected

Actions Being Taken
Replacing the GeoTrust certificates that will expire on 06 July 2012 with new GeoTrust certificates.

Estimated Resolution Time
30 minutes

Start time: 09 Jun 2012 00:00
End time: 09 Jun 2012 00:30

Miller Learning Center Network Degredaton

Thu, 07 Jun 2012 11:06:02 EDT

Full network connectivity has been restored in the MLC. EITS will continue to monitor MLC networking equipment for any issues.

Start time: 07 Jun 2012 10:37
End time: 07 Jun 2012 10:53

Miller Learning Center Network Degredaton

Thu, 07 Jun 2012 10:54:58 EDT

Users on the Miller Learning Center Network may be experiencing degraded network functionality due to problems with the building router.

Impact On End Users
Users may lose connectivity or experience very slow speeds while browsing websites.

Actions Being Taken
EITS network technicians are working to resolve this issue.

Estimated Resolution Time
There is not currently an estimated resolution time. Updates will be posted as they become available.

Start time: 07 Jun 2012 10:37
End time: 07 Jun 2012 10:53

Trend Micro Incorrectly Quarantining Some PDF Files

Fri, 08 Jun 2012 09:05:41 EDT

Trend Micro has corrected the issue detailed below. The software update has been pushed to all UGA clients. If you are still experiencing issues, please let the EITS Help Desk know at helpdesk@uga.edu.

Start time: 06 Jun 2012 16:57
End time: 08 Jun 2012 09:05

Trend Micro Incorrectly Quarantining Some PDF Files

Wed, 06 Jun 2012 17:03:01 EDT

Trend Micro recently pushed an application update to clients that causes PDF files with form inputs to be incorrectly marked as malware. This results in these PDF files being quarantined to the remote Trend Micro server. EITS is currently waiting on Trend Micro to release a software update that corrects this issue. For files that are already quarantined and are needed, please contact the EITS Help Desk at helpdesk@uga.edu for assistance restoring these files.

Impact On End Users
Clients may have PDF files with form inputs be quarantined by Trend Micro.

Actions Being Taken
EITS is waiting for Trend Micro to release a product update that corrects this issue. The fix will be pushed to UGA clients as soon as it's available.

Estimated Resolution Time
There is no ETA at this time.

Start time: 06 Jun 2012 16:57
End time: 08 Jun 2012 09:05

Health Sciences Campus ATT Analog Voice Service Maintenance

Thu, 07 Jun 2012 15:18:36 EDT

Due to delays by AT&T, this work will continue on Friday, June 8, 2012. It is expected that work will be complete by the end of the day on June 8th. Again, there will be no disruption to users of the UGA telephone system on the HSC campus. This will only affect the fire alarm systems on the HSC campus.

Start time: 06 Jun 2012 08:00
End time: 08 Jun 2012 17:00

Health Sciences Campus ATT Analog Voice Service Maintenance

Thu, 07 Jun 2012 07:11:32 EDT

This work will continue on Thursday, June 7.

Start time: 06 Jun 2012 08:00
End time: 08 Jun 2012 17:00

Health Sciences Campus ATT Analog Voice Service Maintenance

Mon, 04 Jun 2012 11:37:03 EDT

AT&T will be moving analog telephone services to a different cable at the Health Sciences Campus. This will mainly impact fire alarms and contractors using AT&T DSL service at the facility. UGA-provided telephone services will not be impacted.

Impact On End Users
There will be temporary outages lasting no longer than 15 minutes for AT&T analog phone numbers on the HSC campus. Approximately 25 phone numbers will be affected.

Actions Being Taken
AT&T is moving service to a different cable.

Estimated Resolution Time
June 6th at 5:00 PM

Start time: 06 Jun 2012 08:00
End time: 08 Jun 2012 17:00

Android connections to PAWS-Secure

Wed, 06 Jun 2012 09:25:25 EDT

This issue has been resolved. Server Administration was able to determine that there was a problem with an intermediate certificate that is required for correct authentication for devices with legacy root certificates installed in the certificate store. If you continue to experience issues please call the help desk at 706-542-3106.

Start time: 05 Jun 2012 17:30
End time: 05 Jun 2012 18:00

Android connections to PAWS-Secure

Tue, 05 Jun 2012 21:43:51 EDT

Update 6-5-2012 9:38PM, Issues with Android and Blackberry connectivity to the PAWS-Secure wireless network have been resolved. If users have additional connection problems please contact the EITS helpdesk @ 706-542-3106 or helpdesk@uga.edu. The announced maintenance was completed. Further maintenance will be needed to completely resolve the current issue. Some Android users will continue to experience issues connecting to PAWS-Secure. Future maintenance windows will be announced soon. Android users experiencing the issue can use the PAWS SSID network as a workaround until the issue is fully resolved. The case has been escalated to Microsoft and higher tier support from the certificate vendor.

Start time: 05 Jun 2012 17:30
End time: 05 Jun 2012 18:00

Android connections to PAWS-Secure

Tue, 05 Jun 2012 17:14:48 EDT

Disruption to PAWS Wireless service is not expected but is possible during the maintenance window.

Start time: 05 Jun 2012 17:30
End time: 05 Jun 2012 18:00

Android connections to PAWS-Secure

Tue, 05 Jun 2012 08:42:04 EDT

EITS Support personnel continue to work to resolve this issue. Server administrators and Network Engineers will be working with vendor support throughout the day to find the root cause of the disruption. Android users can log into the PAWS SSID and authenticate through the log in page as a temporary work around. We apologize for the inconvenience.

Start time: 05 Jun 2012 17:30
End time: 05 Jun 2012 18:00

Android connections to PAWS-Secure

Mon, 04 Jun 2012 22:39:21 EDT

The announced maintenance was completed. Further maintenance will be needed to completely resolve the current issue. Some Android users will continue to experience issues connecting to PAWS-Secure. Future maintenance windows will be announced soon.

Start time: 05 Jun 2012 17:30
End time: 05 Jun 2012 18:00

Android connections to PAWS-Secure

Mon, 04 Jun 2012 20:31:34 EDT

Users connected to the PAWS-Secure Wireless network will experience a brief disruption to service and will be required to re-authenticate to the network. Users may also need to accept a certificate from MyDC06 to re-connect.

Start time: 05 Jun 2012 17:30
End time: 05 Jun 2012 18:00

Android connections to PAWS-Secure

Mon, 04 Jun 2012 13:25:26 EDT

Following the certificate update on MYDC00 06/02/2012. Some Android devices may be unable to connect to PAWS-Secure.

Impact On End Users
Users may be unable to connect to PAWS-Secure when using an Android device. Windows/Mac laptops, iPads, and iPhones appear to operate normally.

Actions Being Taken
Network Engineering is currently investigating the issue.

Estimated Resolution Time
No ETA at this time.

Start time: 05 Jun 2012 17:30
End time: 05 Jun 2012 18:00

GACRC Network Emergency Maintenance

Tue, 05 Jun 2012 08:21:11 EDT

Maintenance will be performed to replace two of the GACRC switches.

Impact On End Users
Accesses to GACRC resources and resources routed through the GACRC network will experience intermittent disruption throughout the day.

Actions Being Taken
GACRC switches RX1 and RX2 will be replaced.

Estimated Resolution Time
20:00

Start time: 05 Jun 2012 08:30
End time: 05 Jun 2012 20:00

GACRC Network Emergency Maintenance

Sun, 03 Jun 2012 12:31:53 EDT

Network Engineering will perform additional maintenance actions to facilitate Intra-GACRC traffic flow.

Impact On End Users
Access to GACRC resources may be periodically disrupted during the maintenance window.

Actions Being Taken
New pathways will be created to allow the correct flow of traffic following the 2012-06-02 19:59 interface issue.

Estimated Resolution Time
15:30

Start time: 03 Jun 2012 12:27
End time: 03 Jun 2012 15:30

GACRC services degraded

Wed, 06 Jun 2012 21:02:26 EDT

The RX switching problems have been resolved and all GAGRC systems have been returned to service.

Start time: 02 Jun 2012 21:04
End time: 06 Jun 2012 18:10

GACRC services degraded

Tue, 05 Jun 2012 10:31:10 EDT

Systems will remain down until Wed. morning at the earliest while the RX aggregation switches are replaced.

Start time: 02 Jun 2012 21:04
End time: 06 Jun 2012 18:10

GACRC services degraded

Sun, 03 Jun 2012 07:09:39 EDT

All GACRC systems are offline due to network impact on the NetApp 3070 (HPC storage) network configuration.

Start time: 02 Jun 2012 21:04
End time: 06 Jun 2012 18:10

GACRC services degraded

Sun, 03 Jun 2012 07:05:43 EDT

Start time: 02 Jun 2012 21:04
End time: 06 Jun 2012 18:10

GACRC services degraded

Sat, 02 Jun 2012 21:07:30 EDT

There was a failure in one of the aggregation switches, and a temporary fix has been implemented by NOC. GACRC resources have not fully recovered.

Impact On End Users
The zcluster is unreachable at this time, and the storage units are not visible to any GACRC server.

Actions Being Taken
Damage being assessed and fixes being implemented.

Estimated Resolution Time
No estimate

Start time: 02 Jun 2012 21:04
End time: 06 Jun 2012 18:10

GACRC Network Disruption

Sat, 02 Jun 2012 20:58:28 EDT

At approximately 19:59 a network disruption was identified in the GACRC Datacenter network.

Impact On End Users
Users attempting to access GACRC storage would have experienced disruption. Access to some GACRC resources may have been intermittent.

Actions Being Taken
Network Engineering identified a network interface issue between two of the GACRC switches. Traffic has been routed through an alternate path, returning normal operations.

Estimated Resolution Time
20:35

Start time: 02 Jun 2012 19:59
End time: 02 Jun 2012 20:35

MYDC00 new cert install

Sat, 02 Jun 2012 11:36:22 EDT

The new cert has been installed on mydc00.msmyid.uga.edu. Both PC and Mac client computers were tested with the new cert on the Paws Secure Wireless network. Please make sure that if client computers have issues connecting that they are using the new cert with an expiration date of 7-1-2013. If you have questions or problems please contact helpdesk@uga.edu.

Start time: 02 Jun 2012 08:00
End time: 02 Jun 2012 11:59

MYDC00 new cert install

Fri, 01 Jun 2012 12:20:59 EDT

The EITS Windows Administration team will be importing a new SSL cert on mydc00.msmyid.uga.edu.

Impact On End Users
Users computers may download the new cert from the server if they are using the Paw Secure Wireless system. In some rare cases older operating systems require that the cert be downloaded and imported manually on a client's computer.

Actions Being Taken
Importing the new cert. Testing both Mac and PC Paws Secure wireless clients after new cert is in place.

Estimated Resolution Time
11:59 AM Saturday 6-2-2012.

Start time: 02 Jun 2012 08:00
End time: 02 Jun 2012 11:59

Replace number 2 Power supply in SIS02

Sat, 02 Jun 2012 08:15:22 EDT

The power supply replacement has been completed. No system outage was caused by this maintenance task.

Start time: 02 Jun 2012 08:00
End time: 02 Jun 2012 08:12

Replace number 2 Power supply in SIS02

Thu, 31 May 2012 18:49:57 EDT

SIS02's number 2 redundant power supply has failed and needs to be replaced.

Impact On End Users
No outage is expected for end users.

Actions Being Taken
A new power supply was ordered and now needs to be installed in the server.

Estimated Resolution Time
By 11:59 AM Saturday morning.

Start time: 02 Jun 2012 08:00
End time: 02 Jun 2012 08:12

OASIS/Student Records Maintenance

Sat, 02 Jun 2012 06:08:07 EDT

OASIS/Student Records maintenance completed successfully.

Start time: 02 Jun 2012 05:00
End time: 02 Jun 2012 07:00

OASIS/Student Records Maintenance

Thu, 31 May 2012 16:06:31 EDT

Maintenance will be performed on OASIS/Student Records system.

Impact On End Users
No disruptions expected; this will occur during normal down time.

Actions Being Taken
Modifying the population selection criteria for the DARS screens to exclude students newly added to DegreeWorks.

Estimated Resolution Time
2 hours

Start time: 02 Jun 2012 05:00
End time: 02 Jun 2012 07:00

DegreeWorks Maintenance

Sat, 02 Jun 2012 02:49:22 EDT

DegreeWorks Maintenance completed successfully.

Start time: 02 Jun 2012 02:00
End time: 02 Jun 2012 02:48

DegreeWorks Maintenance

Thu, 31 May 2012 15:45:39 EDT

Routine maintenance will be applied to the DegreeWorks web application. This will include enhancements developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2:00am – 7:00am on Saturday, June 2nd. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am – 7am.

Actions Being Taken
EITS personnel will update files stored on the production DegreeWorks web servers and application server.

Estimated Resolution Time
5am, Saturday, June 2, 2012

Start time: 02 Jun 2012 02:00
End time: 02 Jun 2012 02:48

GEMS Maintenance

Sat, 02 Jun 2012 02:27:09 EDT

Maintenance has been completed on GEMS.

Start time: 02 Jun 2012 02:00
End time: 02 Jun 2012 02:15

GEMS Maintenance

Thu, 31 May 2012 16:10:21 EDT

An expiring certificate will be replaced. In addition to https://gems.webapps.uga.edu, the following web sites will be affected: https://gradschoolsforms.webapps.uga.edu https://osl.webapps.uga.edu https://sss.webapps.uga.edu https://asg.uga.edu

Impact On End Users
None

Actions Being Taken
An expiring certificate will be replaced.

Estimated Resolution Time
2012-06-02 02:05

Start time: 02 Jun 2012 02:00
End time: 02 Jun 2012 02:15

OASIS Certificate of Authenticity Renewal

Sat, 02 Jun 2012 11:56:38 EDT

Completed successfully during regular maintenance hours.

Start time: 02 Jun 2012 02:00
End time: 02 Jun 2012 03:00

OASIS Certificate of Authenticity Renewal

Thu, 31 May 2012 16:40:04 EDT

SSL and Jacada Certs both need to be renewed

Impact On End Users
None expected.

Actions Being Taken
Replacing old certificate and creating a new binding.

Estimated Resolution Time
Less than an hour

Start time: 02 Jun 2012 02:00
End time: 02 Jun 2012 03:00

Cancled - PAWS Wireless Network Maintenance (Health Sciences Campus)

Fri, 01 Jun 2012 17:01:53 EDT

The Health Sciences Campus PAWS Wireless Network Maintenance scheduled for June 2nd, 00:00 to 04:00 has been canceled.

Start time: 01 Jun 2012 17:00
End time: 01 Jun 2012 17:01

Cancled - PAWS Wireless Network Maintenance (Health Sciences Campus)

Wed, 23 May 2012 09:40:32 EDT

Maintenance will be performed on the HSC PAWS Wireless Network June 2nd, from 00:00 to 04:00.

Impact On End Users
Health Science Campus users should expect occasional, possibly prolonged, periods of disruption to PAWS Wireless access during the maintenance window. If you have any questions please contact the EITS helpdesk at 706-542-3106

Actions Being Taken
Operating code on the wireless controller for HSC will be upgraded to a new version.

Estimated Resolution Time
June 2nd, 4:00am

Start time: 01 Jun 2012 17:00
End time: 01 Jun 2012 17:01

Campus Edge Firewall Traffic Analysis

Thu, 31 May 2012 15:34:52 EDT

To facilitate identification of an internal application issue, Network Engineering and Juniper will conduct in-depth analysis of traffic traversing the edge firewall.

Impact On End Users
No impact is expected. If you experience issues during or following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
Debugging routines will be enabled on the edge firewall and traffic will be monitored.

Estimated Resolution Time
20:00

Start time: 31 May 2012 17:00
End time: 31 May 2012 20:00

GACRC Network Emergency Maintenance

Wed, 30 May 2012 17:13:13 EDT

Optic has been replaced normal operations are resumed.

Start time: 30 May 2012 16:59
End time: 30 May 2012 17:15

GACRC Network Emergency Maintenance

Wed, 30 May 2012 17:02:50 EDT

An optic in one of the GACRC switches has failed.

Impact On End Users
No impact is expected. Network traffic is currently traversing the secondary path due to failure of the current optic.

Actions Being Taken
The fiber optic interface will be replaced.

Estimated Resolution Time
17:15

Start time: 30 May 2012 16:59
End time: 30 May 2012 17:15

Office Scan Console Unavailable

Wed, 30 May 2012 07:08:06 EDT

The Trend Micro Office Scan Console is now functioning properly.

Start time: 29 May 2012 09:24
End time: 30 May 2012 07:08

Office Scan Console Unavailable

Tue, 29 May 2012 09:30:29 EDT

The Trend Micro Office Scan Console is currently unavailable due to a database issue. Client machines are still protected and unaffected by this issue.

Impact On End Users
Clients with administrator rights to the Trend Micro Office Scan Console will be unable to access the management website.

Actions Being Taken
The database issue is being addressed by Information Security technicians during non-business hours on Tuesday, May 29.

Estimated Resolution Time
Due to the resolution needing to be applied during non-business hours, the service will not be restored until tomorrow morning.

Start time: 29 May 2012 09:24
End time: 30 May 2012 07:08

Biological Science Building, Hill Hall, Life Sciences, Riverbend South, Sanford Stadium Outages

Tue, 29 May 2012 09:01:33 EDT

Full service has been restored to affected areas. Departmental IT staff who still have equipment down in areas that are inaccessible to EITS have been notified.

Start time: 26 May 2012 16:11
End time: 29 May 2012 08:35

Biological Science Building, Hill Hall, Life Sciences, Riverbend South, Sanford Stadium Outages

Sat, 26 May 2012 16:47:45 EDT

At approximately 4:11pm on May 26th, sections of the UGA Campus experienced a power outage or a brownout, affecting power to several data closets. The following locations are still affected: -Biological Sciences Building, some areas on the second floor -Hill Hall -Life Sciences, 4th floor of the B wing -McPhaul Center and attached facilities -Riverbend South, partially affected -Sanford Stadium

Impact On End Users
Users in these locations will not be able to use the UGA Network

Actions Being Taken
Pending building access, EITS will work with departmental IT staff to restore network connectivity to these locations. Affected users should contact their departmental IT staff or the EITS Helpdesk at 706-542-3106.

Estimated Resolution Time
Full service should be restored no later than Tuesday morning, May 29th.

Start time: 26 May 2012 16:11
End time: 29 May 2012 08:35

eLearning Commons

Sat, 26 May 2012 03:21:47 EDT

eLearning Commons was returned to service at 3:20 AM.

Start time: 26 May 2012 03:00
End time: 26 May 2012 05:00

eLearning Commons

Wed, 23 May 2012 15:56:34 EDT

Start time: 26 May 2012 03:00
End time: 26 May 2012 05:00

Campus Campus switch/router maintenance

Mon, 21 May 2012 09:17:33 EDT

Maintenance will be performed to update credentials on campus routers/switches

Impact On End Users
No impact is expected. If you experience issues please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
Access credentials will be updated on campus switches/routers

Estimated Resolution Time
07:00

Start time: 26 May 2012 00:00
End time: 26 May 2012 07:00

Search Functionality on www.uga.edu Broken

Fri, 25 May 2012 14:37:07 EDT

The search functionality on the www.uga.edu website is now working correctly. The system administrators restarted the search server to correct the issue.

Start time: 25 May 2012 14:13
End time: 25 May 2012 14:37

Search Functionality on www.uga.edu Broken

Fri, 25 May 2012 14:18:15 EDT

The search functionality on www.uga.edu is currently broken for all clients.

Impact On End Users
Clients will be unable to search UGA websites using www.uga.edu.

Actions Being Taken
System administrators are currently investigating the server that handles www.uga.edu searches. A fix has not been identified at this time.

Estimated Resolution Time
At this time, EITS is unable to provide an accurate estimated time for resolution.

Start time: 25 May 2012 14:13
End time: 25 May 2012 14:37

Slowness or Loading Issues with www.uga.edu

Fri, 25 May 2012 14:13:48 EDT

The slowness and content loading issues with www.uga.edu should now be resolved.

Start time: 25 May 2012 13:57
End time: 25 May 2012 14:13

Slowness or Loading Issues with www.uga.edu

Fri, 25 May 2012 14:00:59 EDT

Some clients still may be experiencing issues when accessing www.uga.edu. These clients may see slowness with the website or issues in loading the website completely.

Impact On End Users
Some clients may see slowness or problems loading website content with the www.uga.edu website.

Actions Being Taken
Waiting for servers to automatically update in the next few minutes, which will mitigate this issue.

Estimated Resolution Time
Approximately thirty minutes.

Start time: 25 May 2012 13:57
End time: 25 May 2012 14:13

Threat Management Gateway Outage

Fri, 25 May 2012 13:29:02 EDT

The TMG Proxy service is now working normally.

Start time: 25 May 2012 12:52
End time: 25 May 2012 13:29

Threat Management Gateway Outage

Fri, 25 May 2012 12:55:20 EDT

Due to the UGA Webhosting issue outlined here (https://status.uga.edu/incident?id=8752), the TMG Proxy service is currently down.

Impact On End Users
Clients are unable to access web services that rely on the TMG Proxy working. This can prevent clients from accessing non-UGA resources.

Actions Being Taken
Storage Administrators are working to resolve the underlying issue.

Estimated Resolution Time
Approximately one hour.

Start time: 25 May 2012 12:52
End time: 25 May 2012 13:29

eLC Website Redirect Issue

Fri, 25 May 2012 13:06:51 EDT

Accessing eLC through the http://elc.uga.edu URL should now be working correctly.

Start time: 25 May 2012 10:17
End time: 25 May 2012 13:06

eLC Website Redirect Issue

Fri, 25 May 2012 10:22:55 EDT

Due to the UGA Webhosting issues outlined here (https://status.uga.edu/incident?id=8732), http://elc.uga.edu is not redirecting clients properly to http://www.elc.uga.edu. During this time, it is recommended that clients access eLC by using either http://www.elc.uga.edu or the MyUGA Portal.

Impact On End Users
Clients will be unable to access http://elc.uga.edu.

Actions Being Taken
Storage administrators are working on resolving the UGA Webhosting issue.

Estimated Resolution Time
Approximately one hour.

Start time: 25 May 2012 10:17
End time: 25 May 2012 13:06

Web hosting

Fri, 25 May 2012 13:22:19 EDT

UGA Web hosting outage has been resolved. EITS will continue to monitor functionality of this service. Please contact the EITS helpdesk if you are still experiencing any problems.

Start time: 25 May 2012 09:26
End time: 25 May 2012 13:10

Web hosting

Fri, 25 May 2012 11:06:06 EDT

EITS experienced an outage for storage with a VM cluster. Storage mapping to that cluster has been repaired. EITS is currently restoring the Web Hosting environment.

Impact On End Users
Web Hosting environment is currently down.

Actions Being Taken
EITS is currently restoring the Web hosting environment.

Estimated Resolution Time
This process could take up to 2 hours. Updates will be provided as soon as they become available.

Start time: 25 May 2012 09:26
End time: 25 May 2012 13:10

VM cluster outage

Fri, 25 May 2012 10:58:20 EDT

All services has been restored except for Web hosting. EITS is resolving this outage and a new Status outage will be placed just for Web hosting. The restoration of that service can take up to 2 hours.

Start time: 25 May 2012 09:26
End time: 25 May 2012 10:58

VM cluster outage

Fri, 25 May 2012 09:59:59 EDT

Storage mapping to that cluster has been repaired. EITS is currently restarting the services such as UGA Webhosting, UGA Website, GEMS,Telephone Services Billing application and Listserv. The time estimation for resolution remains the same for the complete restoration of all services.

Start time: 25 May 2012 09:26
End time: 25 May 2012 10:58

VM cluster outage

Fri, 25 May 2012 09:35:26 EDT

Web services as well as other services such as Gems and Telephone billing services is experiencing an outage because of storage errors.

Impact On End Users
Users will not have usage and functionality for these applications

Actions Being Taken
Storage administrators are currently repairing and remapping fix the problem.

Estimated Resolution Time
The resolution time should be within the hour

Start time: 25 May 2012 09:26
End time: 25 May 2012 10:58

RMS Housing Disruption

Fri, 25 May 2012 08:33:35 EDT

RMS Housing application is currently operational. EITS will continue to monitor functionality. Please contact the helpdesk if you are experiencing any problems.

Start time: 25 May 2012 08:09
End time: 25 May 2012 08:30

RMS Housing Disruption

Fri, 25 May 2012 08:20:02 EDT

There is currently an intermittent disruption with the RMS Housing application server. EITS is working on resolving the issue now.

Impact On End Users
Disruption to the RMS Housing application

Actions Being Taken
Restarting the service to create a stable RMS environment. Testing and monitoring will be performed.

Estimated Resolution Time
This service should be restored to normal operations within the hour.

Start time: 25 May 2012 08:09
End time: 25 May 2012 08:30

WSUS architecture changes

Wed, 16 May 2012 15:02:50 EDT

On May 19 EITS will make significant changes to the WSUS services provided to campus. WSUS (Windows Server Update Service) enables administrators to manage the distribution of software updates released by Microsoft.

Impact On End Users
Departments that rely on EITS for Windows software updates will need to reconfigure their systems to use the new WSUS servers before the next patch release cycle (6-12-2012) in order to continue to receive updates. The current EITS WSUS servers (UGAWSUS.ad.uga.edu and ADWSUS.ad.uga.edu) will be retired on May 19, 2012. Additionally, one of the new servers (UGAWSUS.msmyid.uga.edu) will download and automatically approve all updates from Microsoft on a daily basis. All updates will be pushed out with no restrictions, which is a significant departure from previous practices. Those departments that do not want all updates applied without moderation should switch to the new MSWSUS.msmyid.uga.edu.

Actions Being Taken
Changes to UGAWSUS: EITS will replace UGAWSUS.ad.uga.edu with UGAWSUS.msmyid.uga.edu on Saturday, May 19, 2012. Groups currently configured in UGAWSUS will not be transferred so that we can update those outdated groups. Going forward, UGAWSUS.msmyid.uga.edu will download and automatically approve all updates from Microsoft on a daily basis. All updates will be pushed out with no restrictions. PLEASE NOTE: this is a significant change from the current process. Changes to ADWSUS: The current ADWSUS.ad.uga.edu will be replaced with a new server, MSWSUS.msmyid.uga.edu on May 19, 2012. If you currently have a group on ADWSUS and want to continue using this service, please submit a Remedy ticket and request a new group to be created for you on MSWSUS.msmyid.uga.edu as soon as possible. During the May 19 maintenance we will shutdown ADWSUS. The new MSWSUS server will push out all updates except Service Packs and Internet Explorer 9 (or versions not yet approved). This is the server to use if you want to maintain the patching process that has been followed in the past.

Estimated Resolution Time
This maintenance change will take less than one hour.

Start time: 19 May 2012 08:00
End time: 19 May 2012 09:00

Life Sciences, Sanford Stadium, North Parking Deck Partial Outage

Mon, 21 May 2012 11:36:28 EDT

Full service has been restored to affected areas. Departmental IT staff who still have equipment down in areas that are inaccessible to EITS have been notified.

Start time: 19 May 2012 02:05
End time: 21 May 2012 07:51

Life Sciences, Sanford Stadium, North Parking Deck Partial Outage

Sat, 19 May 2012 11:16:23 EDT

At approximately 2:05am on May 19th, large sections of the UGA Campus experienced a brownout, effecting power to several data closets. All networking devices recovered gracefully, except for in the following locations: -Life Sciences, A-wing, 1st floor -Life Sciences, C-wing, 4th floor -North Parking Deck -Sanford Stadium

Impact On End Users
Users in these locations will not be able to use the UGA Network.

Actions Being Taken
Pending building access, EITS will work with departmental IT staff to restore network connectivity to these locations. Effected users should contact their departmental IT staff or the EITS Helpdesk at 706-542-3106.

Estimated Resolution Time
Full service should be restored no later than Monday morning, May 21st.

Start time: 19 May 2012 02:05
End time: 21 May 2012 07:51

DegreeWorks Maintenance

Sat, 19 May 2012 02:58:18 EDT

The DegreeWorks maintenance is complete.

Start time: 19 May 2012 02:00
End time: 19 May 2012 03:00

DegreeWorks Maintenance

Thu, 17 May 2012 11:02:43 EDT

Routine maintenance will be applied to the DegreeWorks web application. This will include enhancements developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2:00am – 7:00am on Saturday, May 19th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am – 7am.

Actions Being Taken
EITS personnel will update files stored on the production DegreeWorks web servers and application server.

Estimated Resolution Time
5am Saturday, May 19, 2012

Start time: 19 May 2012 02:00
End time: 19 May 2012 03:00

Telephone Service Call Center upgrade

Fri, 18 May 2012 22:57:12 EDT

The software upgrade for the UGA Call Centers is complete. Please contact Telephone Services if you experience any issues. 706/542-6962

Start time: 18 May 2012 19:00
End time: 18 May 2012 21:00

Telephone Service Call Center upgrade

Wed, 16 May 2012 09:42:26 EDT

As a part of the ongoing UGA Telephone system upgrade project, EITS Telephone Services along with AVAYA technicians will be performing a software upgrade for all UGA Call Centers Friday May 18th from 7:00pm to 9:00pm. No interruption of primary telephony service is expected during the specified period, however, calls coming into the Centers may experience sporadic busy signals.

Impact On End Users
None.

Actions Being Taken
Software upgrades being applied

Estimated Resolution Time
2 hours

Start time: 18 May 2012 19:00
End time: 18 May 2012 21:00

Lucy Cobb, Milledge Centre Outage

Thu, 17 May 2012 13:40:04 EDT

Due to a power outage effecting the Lucy Cobb building, network and telephone connectivity has been disrupted for the Lucy Cobb building and Milledge Centre.

Impact On End Users
Users in these areas will not be able to access the UGA Network or use their telephones.

Actions Being Taken
EITS is monitoring the effected equipment.

Estimated Resolution Time
Restoration of power is dependent upon municipal repair; no known ETA.

Start time: 17 May 2012 11:54
End time: 17 May 2012 14:59

Boyd 6th and 8th floor, west parking deck network disruption

Wed, 16 May 2012 14:33:53 EDT

The Boyd network disruption has been confirmed as resolved as of 12:54pm.

Start time: 16 May 2012 10:43
End time: 16 May 2012 12:54

Boyd 6th and 8th floor, west parking deck network disruption

Wed, 16 May 2012 11:05:29 EDT

The Boyd network disruption has been identified as a power disruption. Boyd 6th and 8th floors as well as the west parking deck are affected.

Start time: 16 May 2012 10:43
End time: 16 May 2012 12:54

Boyd 6th and 8th floor, west parking deck network disruption

Wed, 16 May 2012 10:53:04 EDT

Several floors in the Boyd Graduate Studies Building are experiencing network disruption. Boyd Data center is not affected.

Impact On End Users
Users on Boyd 2nd, 3rd, 4th, 5th, 6th, 7th, and 8th floors are experiencing network disruption.

Actions Being Taken
Network personnel are currently investigating.

Estimated Resolution Time
No ETR at this time.

Start time: 16 May 2012 10:43
End time: 16 May 2012 12:54

UGAMail Service Update

Thu, 17 May 2012 11:54:45 EDT

The UGAMail service update was successfully completed without incident. Questions may be directed to helpdesk@uga.edu or 706-542-3106.

Start time: 15 May 2012 00:00
End time: 17 May 2012 11:50

UGAMail Service Update

Fri, 04 May 2012 16:10:18 EDT

UGAMail will be receiving major service updates from Microsoft to enhance performance and reliability.

Impact On End Users
Users may experience a temporary 5 minute disconnection but should not have any extended loss of access to email. We expect Mac Mail clients configured for Exchange on Snow Leopard and some Android devices may need to be reconfigured.

Actions Being Taken
Additional information regarding the UGAMail Service Update can be found at: http://ugamailupdate.uga.edu

Estimated Resolution Time
The update per user's mailbox should be less than 5 minutes over the time period noted. The EITS Help Desk is ready to assist you if you have any questions about this service update or need assistance with reconfiguring any devices. Questions may be directed to helpdesk@uga.edu or 706-542-3106.

Start time: 15 May 2012 00:00
End time: 17 May 2012 11:50

Data Center Network Emergency Maintenance

Mon, 14 May 2012 14:39:05 EDT

Emergency maintenance will be performed on the Peabody Data Center aggregation switching to replace failing hardware.

Impact On End Users
No service impact is expected; however, users may experience intermittent possibly prolonged service access disruptions to Data Center services.

Actions Being Taken
Preparations have begun to replace the Peabody Data Center router and switches. Replacement will commence at 17:00.

Estimated Resolution Time
May 14th 19:00

Start time: 14 May 2012 15:00
End time: 14 May 2012 19:00

Data Center Communication Disruption

Mon, 14 May 2012 11:49:04 EDT

Two brief network disruptions occurred at 9:11 a.m. and 9:39 a.m. Each disruption lasted from 1-3 minutes. These disruptions caused brief but widespread impact on access to EITS services. Know disruptions were: 1) Email sent through On Premise Exchange may have been redirected to Users’ “Draft” folders 2) iManager Novell web administration tool The temporary network disruptions experienced today are likely related to the power outage experienced on 4/29/12. These types of temporary disruptions may be experienced over the next three to nine months. Any disruptions will be posted to www.status.uga.edu

Start time: 14 May 2012 09:45
End time: 14 May 2012 11:45

Data Center Communication Disruption

Mon, 14 May 2012 10:19:51 EDT

Intermittent disruption of data center communication affecting multiple services.

Impact On End Users
Users may experience brief disruptions to various EITS services.

Actions Being Taken
Staff are currently investigating the issue.

Estimated Resolution Time
TBD

Start time: 14 May 2012 09:45
End time: 14 May 2012 11:45

Remedy System Maintenance May 12

Sat, 12 May 2012 11:13:06 EDT

Remedy work has been completed. Please contact the EITS Help Desk at 706-542-3106 if you experience issues with the Remedy service.

Start time: 12 May 2012 07:00
End time: 12 May 2012 11:00

Remedy System Maintenance May 12

Fri, 11 May 2012 17:00:38 EDT

Note: During this particular maintenance, update access to these two Remedy applications will be affected: Firewall Exception Requests http://eits.uga.edu/remedy/fwlookup EITS Access Services Requests http://eits.uga.edu/remedy/approval Users will be able to log in, but will be unable to approve or make changes to the requests. Update access will be restored at the end of the downtime. Also, a web request form affected by this work was incorrectly listed as http://eits.uga.edu/request/catv, but the correct url is http://eits.uga.edu/request/cabletv .

Start time: 12 May 2012 07:00
End time: 12 May 2012 11:00

Remedy System Maintenance May 12

Thu, 10 May 2012 13:57:10 EDT

Work will be performed on the Remedy ticketing system on Saturday, May 12, from 7:00 - 11:00 a.m.

Impact On End Users
The service will be unavailable for brief periods as it is shut down and restarted. There is possible disruption of users logged in via the web whenever the web cache is reloaded. Some slowness could be experienced due to database updates taking place. Persons working within Remedy should make frequent updates (saves) to reduce the likelihood of losing work during this maintenance window. Also, the following web request forms will be unavailable for a couple of seconds each as they are replaced with updated versions: http://eits.uga.edu/request/catv http://eits.uga.edu/request/cts http://eits.uga.edu/request/ced http://eits.uga.edu/request/gwinnett http://citp.uga.edu/cagt http://citp.uga.edu/ctl http://citp.uga.edu/cropsoil http://citp.uga.edu/docimaging http://citp.uga.edu/foodscience http://citp.uga.edu/gmoa http://citp.uga.edu/gradschool

Actions Being Taken
Updates are being applied to the EITS ticketing application. Some of the ticketing (for EITS tickets only) will be updated. Also, several web request forms that create Remedy tickets will be replaced with updated versions.

Estimated Resolution Time
4 hours

Start time: 12 May 2012 07:00
End time: 12 May 2012 11:00

eLearning Commons

Sat, 12 May 2012 04:48:09 EDT

eLearning Commons was returned to service at 4:45 AM.

Start time: 12 May 2012 03:00
End time: 12 May 2012 05:00

eLearning Commons

Wed, 09 May 2012 15:27:25 EDT

Start time: 12 May 2012 03:00
End time: 12 May 2012 05:00

Windows Server OS Patching

Sat, 12 May 2012 04:54:58 EDT

Windows patching is completed.

Start time: 12 May 2012 00:01
End time: 12 May 2012 06:00

Windows Server OS Patching

Tue, 08 May 2012 15:34:33 EDT

EITS personnel will be applying Microsoft OS patches from Saturday 12:01 am until Saturday 11:59 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very little user impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be re-booted as needed.

Estimated Resolution Time
No later than 11:59am, most down times have been completed by 6:00am in the past.

Start time: 12 May 2012 00:01
End time: 12 May 2012 06:00

Boyd Data Center UPS Maintenance

Tue, 08 May 2012 10:52:14 EDT

One of two primary UPS units (UPS1) will be placed in bypass mode to replace a defective battery. Connected computing loads will not have battery backup protection. Utility power will continue to be filtered for transient disruptions and degradation.

Impact On End Users
No user impact is expected.

Actions Being Taken
Technicians will place the UPS in bypass mode to de-energize the battery strings.

Estimated Resolution Time
12:30 AM

Start time: 12 May 2012 00:01
End time: 12 May 2012 00:30

Identity Management / BigCard Maintenace

Sat, 12 May 2012 01:42:45 EDT

This maintenance was completed successfully. There was no user impact. Please report any related issues to the UGA HelpDesk (706-542-3106)

Start time: 12 May 2012 00:01
End time: 13 May 2012 12:00

Identity Management / BigCard Maintenace

Fri, 11 May 2012 15:59:05 EDT

EITS will complete deployment of new services related to the BigCard system on Saturday May 12. This deployment will complete transition of the ugaIDNumber system off BigCard and into Identity Manager.

Impact On End Users
No downtime is required and no disruption of service is expected.

Actions Being Taken
New IDM policies will be deployed in production, scripted jobs that update BigCard data will be edited, modifications to BigCard software required to transition generation of the ugaIDNumber into the IDM system will be made.

Estimated Resolution Time
2012-05-12 02:00

Start time: 12 May 2012 00:01
End time: 13 May 2012 12:00

Encrypted File Service (EFS) - Cert Renewal

Thu, 10 May 2012 15:51:20 EDT

Renewal of GeoTrust SSL certificate for https://secarc.uga.edu

Impact On End Users
None expected

Actions Being Taken
SSL binding change to new certificate

Estimated Resolution Time
1 hour

Start time: 12 May 2012 00:01
End time: 12 May 2012 00:59

LDAPS (eds.uga.edu)

Sat, 12 May 2012 01:32:15 EDT

This maintenance was completed successfully. No user impact was experienced.

Start time: 12 May 2012 00:00
End time: 12 May 2012 02:00

LDAPS (eds.uga.edu)

Thu, 10 May 2012 15:23:59 EDT

Renewing GeoTrust certificates

Impact On End Users
None expected

Actions Being Taken
Renewing GeoTrust certificates on the eds.uga.edu systems that provide LDAPS authentication and authorization for campus

Estimated Resolution Time
2 hours

Start time: 12 May 2012 00:00
End time: 12 May 2012 02:00

GACRC Network Maintenance

Thu, 10 May 2012 12:44:03 EDT

Maintenance will be performed on the GACRC firewalls and aggregation switching.

Impact On End Users
Users may experience multiple disruptions while attempting to access GACRC resources during the maintenance window. GACRC support personnel will suspend jobs during the maintenance window.

Actions Being Taken
One of the GACRC firewalls (RCC-FW2) will be replaced. A 10Gb module will be replaced (RCC-RX1).

Estimated Resolution Time
May 12, 03:00

Start time: 12 May 2012 00:00
End time: 12 May 2012 03:00

Portal Maintenance - ElementK SSO

Sat, 12 May 2012 00:50:01 EDT

The maintenance has been completed and the MyUGA portal has been returned to service. Please report any issues to the EITS HelpDesk.

Start time: 12 May 2012 00:00
End time: 12 May 2012 00:49

Portal Maintenance - ElementK SSO

Mon, 07 May 2012 13:22:41 EDT

Maintenance will be performed to apply a patch into the ElementK SSO.

Impact On End Users
Faculty and Staff will be unable to login to ElementK; portal will be unavailable between 12 am to 2 am.

Actions Being Taken
EITS will update the ElementK SSO web application on the portal servers. If a problem occurs, we will rollback to the previous version.

Estimated Resolution Time
Portal should be back online by 2 am

Start time: 12 May 2012 00:00
End time: 12 May 2012 00:49

GACRC Network Emergency Maintenance

Thu, 10 May 2012 14:50:37 EDT

Emergency maintenance will be performed on the GACRC firewalls and aggregation switching (previously scheduled for 05/12 00:00)

Impact On End Users
Users may experience multiple disruptions while attempting to access GACRC resources during the maintenance window. GACRC support personnel will suspend jobs during the maintenance window.

Actions Being Taken
17:05 A 10Gb module will be replaced in RCC-RX1. 22:00 Both of the GACRC firewalls will be replaced.

Estimated Resolution Time
May 10, 23:59

Start time: 10 May 2012 17:05
End time: 10 May 2012 23:59

Intermittent Connectivity to GACRC Resources

Fri, 11 May 2012 00:10:15 EDT

A network component in one of the two main switches as well as two redundant firewalls have been replaced. Full connectivity to GACRC resources has been restored. If you are still experiencing connectivity problems, please enter a support ticket via the URL http://gacrc.uga.edu/support. Thanks!

Start time: 10 May 2012 14:30
End time: 10 May 2012 23:50

Intermittent Connectivity to GACRC Resources

Thu, 10 May 2012 23:05:13 EDT

Users are experiencing intermittent connectivity to GACRC resources.

Impact On End Users
Users are being intermittently disconnected from the Zcluster submit node. All executing jobs are running.

Actions Being Taken
Planning is underway to replace the firewalls protecting GACRC resources.

Estimated Resolution Time
23:59 5/10/2012

Start time: 10 May 2012 14:30
End time: 10 May 2012 23:50

Intermittent Connectivity to GACRC Resources

Thu, 10 May 2012 16:07:05 EDT

Users have been experiencing intermittent connectivity to GACRC resources, especially the Zcluster submit node. This appears to be caused by a firewall that was damaged as a result of the recent power outage. From 17:00 to 18:00 tonight, EITS networking staff will be replacing a defective network module in one of the core GACRC switches (also caused by the power outage). During this time period, all running jobs will be suspended and logins will be disabled. From 22:00 to midnight this evening, the defective firewall will be replaced. All executing and scheduled jobs will continue to run. However, access to Pcluster, Rcluster and Zcluster submit nodes will be affected during this time period.

Start time: 10 May 2012 14:30
End time: 10 May 2012 23:50

GACRC Systems inaccessible

Tue, 08 May 2012 13:25:22 EDT

Just to clarity - to our knowledge this is not a problem with the Boyd network environment, but instead, a problem with the network communication between the heads of our NetApp storage cluster.

Start time: 08 May 2012 13:09
End time: 08 May 2012 13:52

GACRC Systems inaccessible

Tue, 08 May 2012 13:11:53 EDT

There is a network issue with the storage system that has caused the compute clusters to be inaccessible.

Impact On End Users
Cannot login

Actions Being Taken
Correcting anomalies in the network configuration of the NetApp 3070 storage cluster

Estimated Resolution Time
Unknown

Start time: 08 May 2012 13:09
End time: 08 May 2012 13:52

Boyd 2nd, 3rd, 4th, 5th, 6th, 7th, and 8th floor power disruption

Tue, 08 May 2012 15:17:21 EDT

Power and network communications were restored to 2nd floor Statistics at 13:54.

Start time: 08 May 2012 10:10
End time: 08 May 2012 13:54

Boyd 2nd, 3rd, 4th, 5th, 6th, 7th, and 8th floor power disruption

Tue, 08 May 2012 10:55:35 EDT

Power and network connectivity has been restored to all units except 2nd floor statistics. Announcement updated to include 2nd, 3rd, and 4th floor disruption unknown at the time of the initial notice.

Start time: 08 May 2012 10:10
End time: 08 May 2012 13:54

Boyd 2nd, 3rd, 4th, 5th, 6th, 7th, and 8th floor power disruption

Tue, 08 May 2012 10:52:32 EDT

A power disruption in Boyd is creating network disruption to the 2nd, 3rd, 4th, 5th, 6th, 7th, and 8th floor.

Impact On End Users
Users on the 2nd, 3rd, 4th, 5th, 6th, 7th, and 8th floor are experiencing power disruption.

Actions Being Taken
Physical plant has been notified.

Estimated Resolution Time
No ETA at this time.

Start time: 08 May 2012 10:10
End time: 08 May 2012 13:54

Listserv

Mon, 07 May 2012 17:08:47 EDT

Listserv.uga.edu has experienced some memory problems. This has made the service sluggish and delays in the message delivery.

Impact On End Users
Users may expect to see some delay in the message delivery of this service.

Actions Being Taken
The listserv service has been restarted and we are resolving the memory problem. The backlog of messages is being processed now.

Estimated Resolution Time
Expect some delay in the message delivery for the listserv service over the next couple of hours.

Start time: 07 May 2012 16:30
End time: 07 May 2012 18:30

Mainframe Downtime

Thu, 03 May 2012 14:31:42 EDT

Mainframe IPL (Initial Program Load) is scheduled for this Sunday, May 06, 2012 from 12:00am til 3:00am. This will be to refresh memory and address spaces as well as to upgrade/install Flasher (a JES3 spool viewer), Syncsort, and IMS v12 coexistence. This is in support of the OS upgrade in July.

Impact On End Users
All mainframe applications and web applications that access mainframe data will be unavailable during this downtime.

Actions Being Taken
Systems backups Upgrade/Install If needed, back-out changes

Estimated Resolution Time
3 hours

Start time: 06 May 2012 00:01
End time: 06 May 2012 03:00

Identity Management Maintenance

Fri, 04 May 2012 16:32:19 EDT

Maintenance will be performed on the Identity Management System the weekend of May 5th 2012

Impact On End Users
No service outage is expected. A degradation of password change times on the order of five or ten minutes may be seen while new data in the IDM system is being processed. Any such impact would be felt very early on the morning of 5/5 and 5/6 and persist for a few hours.

Actions Being Taken
New data connectors are being deployed to import additional data into the IDM system from authoritative sources. This is in support of future work in the ugaIDNumber / BigCard system.

Estimated Resolution Time
Sunday May 6th AM.

Start time: 05 May 2012 00:01
End time: 06 May 2012 12:00

Remedy System Maintenance May 5

Sat, 05 May 2012 03:10:22 EDT

Remedy work has been completed. If you experience any problems with the Remedy service, please contact the EITS Help Desk at 706-542-3106.

Start time: 05 May 2012 00:01
End time: 05 May 2012 03:00

Remedy System Maintenance May 5

Fri, 04 May 2012 08:50:15 EDT

Work will be performed on the Remedy ticketing system on Saturday, May 5, from 00:01 - 3:00 a.m.

Impact On End Users
The service will be unavailable for brief periods as it is shut down and restarted. Possible disruption of users logged in via the web whenever the web cache is reloaded. Some slowness could be experienced due to database updates taking place. Persons working within Remedy should make frequent updates (saves) to reduce the likelihood of losing work during this maintenance window.

Actions Being Taken
Updates are being applied to a couple of applications used by EITS staff. Some of the ticketing system data (for EITS tickets only) will be updated.

Estimated Resolution Time
3 hours

Start time: 05 May 2012 00:01
End time: 05 May 2012 03:00

Health Sciences Campus Network Maintenance

Fri, 27 Apr 2012 11:22:14 EDT

Maintenance will be performed on the link providing network connectivity to the Health Sciences Campus. No user impact is expected.

Impact On End Users
No user impact is expected. Work will begin at 6:00 PM on Tuesday, May 1, 2012.

Actions Being Taken
The fiber providing network connectivity for the HSC campus is being rerouted as part of the Russell Hall renovation. We have redundant fiber links back to the main UGA campus, and only one fiber link will be interrupted at a time, therefore no user impact is expected.

Estimated Resolution Time
9:00 PM

Start time: 02 May 2012 18:00
End time: 02 May 2012 21:00

Health Sciences Campus Network Maintenance - Time Change

Tue, 01 May 2012 15:52:09 EDT

Maintenance will be performed on the link providing network connectivity to the Health Sciences Campus. No user impact is expected.

Impact On End Users
No user impact is expected. This work will begin at 10:00 PM on Tuesday, May 1, 2012 and is expected to take between 3-5 hours.

Actions Being Taken
The fiber providing network connectivity for the HSC campus is being rerouted as part of the Russell Hall renovation. We have redundant fiber links back to the main UGA campus, and only one fiber link will be interrupted at a time, therefore no user impact is expected.

Estimated Resolution Time
3:00 AM 05/02/12

Start time: 01 May 2012 22:00
End time: 02 May 2012 03:00

HR/Payroll System Down

Mon, 30 Apr 2012 15:45:19 EDT

The re-run Academic Payroll has received its final approval. No further service disruption is anticipated. Thank you.

Start time: 30 Apr 2012 08:40
End time: 30 Apr 2012 15:45

HR/Payroll System Down

Mon, 30 Apr 2012 14:06:29 EDT

The HR/Payroll system is now available for use. The Payroll Department is still checking the reports that will confirm whether the re-run was successful, but AIS's initial checks suggest that it was. A final status update will be posted when the Payroll Department has completed its review.

Start time: 30 Apr 2012 08:40
End time: 30 Apr 2012 15:45

HR/Payroll System Down

Mon, 30 Apr 2012 13:14:24 EDT

The HR/Payroll databases are once again available for viewing. We are still on track for 3:00 update availability. Thank you for your patience.

Start time: 30 Apr 2012 08:40
End time: 30 Apr 2012 15:45

HR/Payroll System Down

Mon, 30 Apr 2012 12:47:54 EDT

The Academic Payroll re-run process is being re-started from the restoration of the databases. The databases will be unavailable again for 30-60 minutes. Thank you for your patience.

Start time: 30 Apr 2012 08:40
End time: 30 Apr 2012 15:45

HR/Payroll System Down

Mon, 30 Apr 2012 10:37:02 EDT

The Employee and Payment IMS databases are now available. The HR/Payroll system will be in read only mode until the payroll is complete, which will be approximately 3:00 p.m. Thank you for your patience.

Start time: 30 Apr 2012 08:40
End time: 30 Apr 2012 15:45

HR/Payroll System Down

Mon, 30 Apr 2012 08:50:02 EDT

The Academic payroll is being recalculated.

Impact On End Users
The Employee and Payment databases will be unavailable while they are restored from backups, which means that most screens in the HR/Payroll system will be unavailable. Once the databases have been restored, the screens will be viewable but not updateable until the payroll has completed. In addition, the Employee Address on the Employee Self-Service Website will not be updateable until the database has been restored.

Actions Being Taken
The payroll is being recalculated. The system will be available again once this is completed.

Estimated Resolution Time
Approximately 10:30 to be able to access the HR/Payroll screens in view only mode. Approximately 3:00 to be able to update data.

Start time: 30 Apr 2012 08:40
End time: 30 Apr 2012 15:45

Outage for www.housing.uga.edu, webapps.uga.edu, and assets.uga.edu

Mon, 30 Apr 2012 00:09:14 EDT

Firewall and network connectivity was restored and all applications indicated are now accesible.

Start time: 29 Apr 2012 22:24
End time: 30 Apr 2012 00:00

Outage for www.housing.uga.edu, webapps.uga.edu, and assets.uga.edu

Sun, 29 Apr 2012 22:25:32 EDT

Services for Housing, Pharmacy, and Information Security utilizing the indicated web addresses are unavailable.

Impact On End Users
Services for Housing, Pharmacy, and Information Security utilizing the indicated web addresses are unavailable.

Actions Being Taken
Staff are working to restore network connectivity.

Estimated Resolution Time
2012-04-30 22:24

Start time: 29 Apr 2012 22:24
End time: 30 Apr 2012 00:00

UGA Telephone Emergency Mainenance

Sun, 29 Apr 2012 14:58:14 EDT

Telephone Services must perform Emergency Maintance on the UGA Telephony System. The entire Phone System could be without Service between 2:55pm - 3:05pm.

Impact On End Users
The entire Phone System will be without Service between 2:55pm - 3:05pm.

Actions Being Taken
Emergency Reset of Telephony System

Estimated Resolution Time
3:00pm

Start time: 29 Apr 2012 14:55
End time: 29 Apr 2012 15:05

Campus Datacenter Power Outage

Sun, 29 Apr 2012 09:38:37 EDT

At approximately 8:30 AM, the Peabody data-center power was lost. Power for Peabody remains out and systems and networking hosted in Peabody are offline. At approximately 9:00 AM power was lost at the Boyd data-center. Main line power remains out at the Boyd data-center but systems running on the generator have not yet been taken offline.

Impact On End Users
No impact on end users yet. End users will be impacted if the shutdown of systems in Boyd due to temperature increases becomes necessary.

Actions Being Taken
EITS is taking steps to plan the shutdown of systems if temperatures in the Boyd data-center reach high levels.

Estimated Resolution Time
No estimated resolution time of the power outage has been received yet.

Start time: 29 Apr 2012 09:28
End time: 29 Apr 2012 12:00

Power and HVAC outage

Sun, 29 Apr 2012 15:46:00 EDT

At approximately 10:30am, Georgia Power corrected the failed main breaker at the substation and electrical service to the Boyd Data Center was restored. HVAC was restored and all services were back online by 12:00pm.

Start time: 29 Apr 2012 09:17
End time: 29 Apr 2012 12:00

Power and HVAC outage

Sun, 29 Apr 2012 09:28:01 EDT

The data center has suffered a power and HVAC outage due to a failed electrical breaker on the South Campus power grid.

Impact On End Users
Any equipment in the data center not supported by UPS/generator would have suffered an outage, causing service disruptions.

Actions Being Taken
The generator is currently providing power to the data center. The emergency chiller pump is keeping the UPS rooms cool. Fans are being used throughout the data center to displace heat. Physical Plant electrical and HVAC technicians are on the way to assess the problems.

Estimated Resolution Time
Unknown. Georgia Power is working on the problem.

Start time: 29 Apr 2012 09:17
End time: 29 Apr 2012 12:00

Datacenter switch module failure

Tue, 01 May 2012 16:44:48 EDT

A switch-port module in a Boyd Datacenter switch failed.

Impact On End Users
Access to hosts directly connected to the failed module was disrupted during the incident: dns4.uga.edu asgesx4.cc.uga.edu ITPDSDW APPSTAGE01 Production Gluster Stroage Node gluster-dev05.cc.uga.edu attachments.uga.edu userapp2.dev.uga.edu idm-dev.cc.uga.edu SECSQLSTAGE01 SECSQLPROD01 asgrails.stage.uga.edu projopen.dev.uga.edu gluster-dev02.cc.uga.edu listserv-ng.dev.uga.edu listserv.uga.edu bomgar01.cc.uga.edu listserv-test.cc.uga.edu APPPROD01 moksha.cc.uga.edu winevt.cc.uga.edu SECAPPDEV01 gluster-dev06.cc.uga.edu SECAPPPROD01 Symantec DLP POC cas.dev.uga.edu Middleware Apps cluster rhn.uga.edu mwapps1.cc.uga.edu MSWSUS userapp1.dev.uga.edu SQLDEV01 SECARC 172.17.5.120 esx14.cc.uga.edu 172.17.5.118 esx13.cc.uga.edu 128.192.11.72 ais.uga.edu 172.17.5.159 128.192.11.70 bbksprd.ais.uga.edu 128.192.1.181 www-c1-0.dev.uga.edu 128.192.1.21 curie3.cc.uga.edu 128.192.1.224 172.17.5.243 128.192.11.59 128.192.1.251 crl.uga.edu 128.192.11.165 antivirus03.cc.uga.edu 128.192.11.60 syscentr.ais.uga.edu 128.192.11.71 ais.uga.edu

Actions Being Taken
Network Engineering replaced the failed module.

Estimated Resolution Time
2012-04-28 23:50

Start time: 28 Apr 2012 21:00
End time: 28 Apr 2012 23:50

eLearning Commons

Sat, 28 Apr 2012 03:31:13 EDT

eLC has been restored to service as of 3:29am EDT 04/28/2012.

Start time: 28 Apr 2012 03:00
End time: 28 Apr 2012 05:00

eLearning Commons

Thu, 26 Apr 2012 09:26:24 EDT

Start time: 28 Apr 2012 03:00
End time: 28 Apr 2012 05:00

SoX Router Maintenance

Tue, 17 Apr 2012 10:12:57 EDT

SoX will perform maintenance to upgrade code on the Atlanta router on Saturday, April 28th, starting at 3am EDT.

Impact On End Users
Disruption can be expected for connectivity to: Internet2 TR-CPS NLR GHSU Users may observe slow load times or disruption when attempting to connect to websites routed through the SoX connection. Internet traffic will continue to route through the Peachnet connection but may be inconsistent while routing updates are taking place.

Actions Being Taken
SoX will be upgrading the JunOS on its Atlanta MX960

Estimated Resolution Time
April 28, 2012 04:00

Start time: 28 Apr 2012 03:00
End time: 28 Apr 2012 04:00

Possible UGAMail Disruption from On-Campus

Thu, 19 Apr 2012 08:38:15 EDT

During the SoX Router Maintenance, UGAMail clients may be unable to reach Microsoft's Live@EDU service while on the Athens campus network. This would affect all clients that connect to UGAMail, including the web client and Outlook 2010.

Impact On End Users
Users of the service during this time period may notice a short 2-3 minute disruption at the beginning and end of the maintenance as the route off campus for UGAMail traffic changes.

Actions Being Taken
SoX will be upgrading the JunOS on its Atlanta MX960.

Estimated Resolution Time
April 28, 2012 04:00

Start time: 28 Apr 2012 03:00
End time: 28 Apr 2012 04:00

IDM/MyID system maintenance

Sat, 28 Apr 2012 22:19:10 EDT

This maintenance has been completed successfully. There was no service disruption or other user impact.

Start time: 28 Apr 2012 00:01
End time: 29 Apr 2012 06:00

IDM/MyID system maintenance

Fri, 27 Apr 2012 15:38:26 EDT

Maintenance will be performed on the Identity Management System in support of work scheduled in the upcoming weeks

Impact On End Users
No service disruption is expected. Users may experience a degradation in password change times on the order of five to ten minutes late Saturday night / early Sunday morning.

Actions Being Taken
Schema extensions to the IDM data-store and addition of new attributes to several jdbc connectors. New attributes require processing of all database records into IDM.

Estimated Resolution Time
All updates and subsequent processing should be complete by 06:00 Sunday April 29th.

Start time: 28 Apr 2012 00:01
End time: 29 Apr 2012 06:00

SSL Certificate Update

Sat, 28 Apr 2012 00:35:54 EDT

The SSL certificates have been updated. Please report any issues to the EITS HelpDesk.

Start time: 28 Apr 2012 00:01
End time: 28 Apr 2012 00:35

SSL Certificate Update

Thu, 26 Apr 2012 11:42:42 EDT

EITS will update the SSL certificates for the following web sites: secure.uga.edu infosec.uga.edu email.uga.edu

Impact On End Users
No impact is expected for email.uga.edu. Users should expect brief outages for both secure.uga.edu and infosec.uga.edu during the downtime window.

Actions Being Taken
EITS will update the SSL certificates for secure.uga.edu, infosec.uga.edu and email.uga.edu.

Estimated Resolution Time
2012-04-28 01:00

Start time: 28 Apr 2012 00:01
End time: 28 Apr 2012 00:35

Novell UGA tree eDirectory Maintenance

Sat, 28 Apr 2012 01:00:38 EDT

The maintenance has been completed successfully.

Start time: 28 Apr 2012 00:00
End time: 28 Apr 2012 01:30

Novell UGA tree eDirectory Maintenance

Thu, 26 Apr 2012 15:20:49 EDT

Renewing self-signed certificates on UGA1, UGA2, and UGADS3.

Impact On End Users
None - Administrators with eDirectory systems in the UGA tree will notice when these systems restart. However no services will be down.

Actions Being Taken
Renewing self-signed certificates on UGA1, UGA2, and UGADS3. This requires a restart of the system.

Estimated Resolution Time
1.5 hours

Start time: 28 Apr 2012 00:00
End time: 28 Apr 2012 01:30

Boyd Datacenter Load Balancer Maintenance

Thu, 26 Apr 2012 08:53:41 EDT

Changes will be made to facilitate the expansion of the Degreeworks environment.

Impact On End Users
No impact is expected. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
2 new IP addresses will be added to the degreeworks.uga.edu virtual IP.

Estimated Resolution Time
2012-04-28 03:00

Start time: 28 Apr 2012 00:00
End time: 28 Apr 2012 03:00

UGA Voice Mail Maintenance Friday April 27th

Fri, 27 Apr 2012 19:10:25 EDT

The maintenance to the UGA Voice Mail System has been completed.

Start time: 27 Apr 2012 18:00
End time: 27 Apr 2012 18:30

UGA Voice Mail Maintenance Friday April 27th

Fri, 27 Apr 2012 19:07:26 EDT

UGA Telephone Services along with Avaya will be performing standard maintenance on our voice mail system to refresh our operating system and to insure applications continue to function properly. This maintenance will began at 6:00pm Friday April the 27th and be completed by 6:30pm Friday April 27th. During this time the University's voice mail system will be completely inoperable. Users will not be able to listen to, leave a message, or have any access to their voice mail system. Messages that have been previously recorded will NOT be lost nor will passwords have to be reset. Users need not take any action and should expect the system to be fully functional by 6:30pm.

Impact On End Users
Users will not be able to listen to, leave a message,or have any access to their voice mail system. Messages that have been previously recorded will NOT be lost nor will passwords have to be reset. Users need not take any action and should expect the system to be fully functional by 6:30pm.

Actions Being Taken
6:00pm Friday April 27th

Estimated Resolution Time
6:30pm Friday April 27th

Start time: 27 Apr 2012 18:00
End time: 27 Apr 2012 18:30

Boyd Datacenter Load Balancer Maintenance

Thu, 26 Apr 2012 08:47:11 EDT

Connections will be made to facilitate expansion of ESX environment.

Impact On End Users
No impact is expected. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
Two ESX servers will be connected to the Boyd Datacenter load balancer.

Estimated Resolution Time
2012-04-27 17:30

Start time: 27 Apr 2012 17:05
End time: 27 Apr 2012 17:30

Ramsey Student Center Network Maintenance

Mon, 23 Apr 2012 15:58:03 EDT

Changes will be made to the internal network topology of the Ramsey Student Center.

Impact On End Users
The PAWS wireless network within Ramsey will experience a brief disruption. Some users may experience a temporary disruption to the wired network.

Actions Being Taken
Switches are being moved to direct links to the building router.

Estimated Resolution Time
One Hour.

Start time: 24 Apr 2012 06:30
End time: 24 Apr 2012 07:30

Emergency Remedy Maintenance

Sat, 21 Apr 2012 11:59:25 EDT

The workflow corrections have been made. Remedy work is completed.

Start time: 21 Apr 2012 11:40
End time: 21 Apr 2012 11:55

Emergency Remedy Maintenance

Sat, 21 Apr 2012 11:41:14 EDT

Remedy Service work to correct some errors will be performed.

Impact On End Users
There should be no perceptible impact. No downtime or restart of the service is required. It is possible that brief slowness may occur.

Actions Being Taken
An incorrect qualification in some workflow that would result in confusing email notices is being corrected.

Estimated Resolution Time
5 minutes

Start time: 21 Apr 2012 11:40
End time: 21 Apr 2012 11:55

Remedy Maintenance this Saturday 7-11 a.m.

Sat, 21 Apr 2012 11:20:05 EDT

Remedy System work has been completed. If you experience any issues with the Remedy Service, please contact the EITS Help Desk at 706-542-3106.

Start time: 21 Apr 2012 07:00
End time: 21 Apr 2012 11:00

Remedy Maintenance this Saturday 7-11 a.m.

Sat, 21 Apr 2012 00:30:59 EDT

Work will be performed on the Remedy ticketing system on Saturday, April 21, 7:00-11:00 a.m.

Impact On End Users
Remedy will be unavailable a couple of times or more for a few minutes when the application, web tier, and database are restarted. The web cache will also be updated periodically, which could disrupt user sessions. Anyone using Remedy during this time should frequently save their work.

Actions Being Taken
Several workflow updates and some database updates will be applied to applications used by EITS.

Estimated Resolution Time
4 hours

Start time: 21 Apr 2012 07:00
End time: 21 Apr 2012 11:00

mytime.uga.edu (Kronos) Service Pack Install on April 21st

Sat, 21 Apr 2012 10:06:53 EDT

Upgrade is complete, system returned to service as of 10:00am

Start time: 21 Apr 2012 06:00
End time: 21 Apr 2012 12:00

mytime.uga.edu (Kronos) Service Pack Install on April 21st

Wed, 18 Apr 2012 13:52:27 EDT

The mytime.uga.edu site will be down between Saturday April 21st 6:00am and 12noon to apply a vendor supplied application service pack.

Impact On End Users
Access to the mytime.uga.edu website will be unavailable during the downtime. Timeclocks will store all punches which will be automatically collected once system is back in service.

Actions Being Taken
Fixpack 6.1.19 will be applied after a cold backup of the database is captured in the event a system restore is required due to failed patching.

Estimated Resolution Time
Scheduled return to service of the website is April 21st at noon

Start time: 21 Apr 2012 06:00
End time: 21 Apr 2012 12:00

Portal Maintenance

Sat, 14 Apr 2012 09:44:22 EDT

This maintenance has been successfully completed. Please report any problems to the EITS HelpDesk.

Start time: 14 Apr 2012 09:00
End time: 14 Apr 2012 09:43

Portal Maintenance

Wed, 11 Apr 2012 12:35:36 EDT

Maintenance will be performed to incorporate the UGAID into the Race/Ethnicity web application.

Impact On End Users
Faculty and Staff will be unable to modify their Race/Ethnicity category via the Self Service website; portal will be unavailable between 9 am to 11 am.

Actions Being Taken
EITS will update the Race/Ethnicity web application in portal server. If a problem occurs, we will roll back to the previous version.

Estimated Resolution Time
Portal should be back online by 11 am

Start time: 14 Apr 2012 09:00
End time: 14 Apr 2012 09:43

UGAMail Safelist Maintenance

Sat, 14 Apr 2012 06:20:06 EDT

This maintenance has been successfully completed.

Start time: 14 Apr 2012 03:00
End time: 14 Apr 2012 07:00

UGAMail Safelist Maintenance

Thu, 12 Apr 2012 10:16:03 EDT

Beginning at 03:00 Saturday, April 14th, 2012, and ending at 07:00 Saturday, April 14th, 2012, EITS Enterprise Application Support personnel will be performing maintenance on the UGAMail Safelist. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
No user impact is expected.

Actions Being Taken
A policy rule is being edited to safelist email from a third party vendor.

Estimated Resolution Time
This maintenance should be completed in the estimated time specified and will be monitored throughout the weekend.

Start time: 14 Apr 2012 03:00
End time: 14 Apr 2012 07:00

eLearning Commons

Sat, 14 Apr 2012 02:41:17 EDT

eLearning Commons was returned to service at 02:34 US EDT. Users will need to accept the new, valid, Java code signing certificate when logging in for the first time, as mentioned on the https://www.elc.uga.edu login page under the section "Java Security Certificate."

Start time: 14 Apr 2012 02:00
End time: 14 Apr 2012 06:00

eLearning Commons

Tue, 10 Apr 2012 14:40:44 EDT

The eLearning Commons cluster will be down beginning promptly at 2:00 AM to apply Blackboard patches to update Vista 8 java applets. No other changes to the configuration will occur.

Impact On End Users
User sessions will be lost at 02:00 and sessions will be directed to a downtime status message until service is restored.

Actions Being Taken
Java applets with new code signing certificates will be deployed necessitating a restart of the cluster.

Estimated Resolution Time
2012-04-14 06:00

Start time: 14 Apr 2012 02:00
End time: 14 Apr 2012 06:00

Windows Server OS Patching

Sat, 14 Apr 2012 04:09:24 EDT

Windows Server patches have been applied. Please contact the helpdesk at helpdesk@uga.edu or 706-542-3106 should you encounter any issues.

Start time: 14 Apr 2012 00:01
End time: 14 Apr 2012 11:59

Windows Server OS Patching

Tue, 10 Apr 2012 10:16:25 EDT

EITS personnel will be applying Microsoft OS patches from Saturday 12:01 am until Saturday 11:59 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very little user impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted as needed.

Estimated Resolution Time
No later than 11:59am, most down times have been completed by 6:00am in the past.

Start time: 14 Apr 2012 00:01
End time: 14 Apr 2012 11:59

Data Center Network Infrastructure Maintenance

Fri, 13 Apr 2012 13:45:21 EDT

EITS Network Infrastructure will be installing new physical network infrastructure components in the Boyd Data Center.

Impact On End Users
The Banner development environment may be briefly disrupted as it is migrated to new network infrastructure. The Boyd Data Center ISCI network connection to the Banner Development environment will be moved to new network infrastructure. This maintenance is not expected to impact other services in the Data Center, however, it will take place in proximity to production network equipment serving the Boyd Data Center.

Actions Being Taken
EITS Network Infrastructure is installing new physical network infrastructure. The Banner Development environment will be migrated to this network infrastructure, and subsequently tested.

Estimated Resolution Time
This maintenance can be completed within the allotted maintenance window - approximately 6 hours.

Start time: 13 Apr 2012 17:01
End time: 13 Apr 2012 23:59

South Parking Deck Maintenance

Wed, 11 Apr 2012 18:32:36 EDT

Changes will be made to facilitate an IP request for Physical Plant.

Impact On End Users
There will be a momentary disruption of network connectivity to the South Campus Parking Deck.

Actions Being Taken
A new VLAN will be created and port moved into the new VLAN.

Estimated Resolution Time
2012-04-12 17:30

Start time: 12 Apr 2012 17:05
End time: 12 Apr 2012 17:30

OASIS Outtage

Wed, 11 Apr 2012 18:21:50 EDT

OASIS has been restored to operating status. The outage has been resolved.

Start time: 11 Apr 2012 16:21
End time: 11 Apr 2012 18:21

OASIS Outtage

Wed, 11 Apr 2012 16:25:42 EDT

OASIS, the online student registration system, is currently experiencing outtage. All OASIS users are affected. EITS personnel are currently working on the issue and will provide status updates.

Impact On End Users
OASIS users are unable to access the system as this time.

Actions Being Taken
EITS Personnel are working on the issue.

Estimated Resolution Time
Unknown at this time.

Start time: 11 Apr 2012 16:21
End time: 11 Apr 2012 18:21

Banner Development Enviornment Maintenace

Tue, 10 Apr 2012 14:27:43 EDT

Maintenance will be performed on the Datacenter network to facilitate the development Banner environment.

Impact On End Users
The production Datacenter ISCSI network will experience a brief disruption.

Actions Being Taken
Patch panel connections will be swapped to another patch pair and patch cables will be replaced.

Estimated Resolution Time
2012-04-10 18:00

Start time: 10 Apr 2012 17:10
End time: 10 Apr 2012 18:00

Banner Development Enviornment Maintenance

Mon, 09 Apr 2012 13:47:09 EDT

Start time: 09 Apr 2012 17:05
End time: 09 Apr 2012 17:30

Banner Development Enviornment Emergency Maintenace

Mon, 09 Apr 2012 10:10:35 EDT

CRC errors are preventing normal communication to the Banner Development Environment.

Impact On End Users
Connectivity will be lost to the Banner Development Environment while patch panel termination and patch cables are swapped. No impact to production Datacenter operations is expected, note: connections to production datacenter equipment do run through these patch panels. If you experience issues please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
Patch panel connections will be swapped to another patch pair and patch cables will be replaced.

Estimated Resolution Time
2012-04-09 10:45

Start time: 09 Apr 2012 10:15
End time: 09 Apr 2012 10:45

Remedy System Maintenance April 7, 7-11 a.m.

Sat, 07 Apr 2012 11:11:55 EDT

Remedy maintenance has been completed. If you experience any problems with the Remedy service, please contact the EITS Help Desk at 706-524-3106.

Start time: 07 Apr 2012 07:00
End time: 07 Apr 2012 11:00

Remedy System Maintenance April 7, 7-11 a.m.

Fri, 06 Apr 2012 09:07:24 EDT

Maintenance will be performed on the Remedy ticketing system on Saturday, April 7, from 7:00-11:00 a.m.

Impact On End Users
The service will be unavailable for brief periods as it is restarted. Some slowness may be experienced due to database updates taking place. Persons working withing Remedy should make frequent updates (saves) to reduce the likelihood of losing work during this maintenance window.

Actions Being Taken
Updates are being applied to a couple of applications used by EITS staff. Some of the ticketing system data (for EITS tickets only) will be updated.

Estimated Resolution Time
4 hours

Start time: 07 Apr 2012 07:00
End time: 07 Apr 2012 11:00

eLearning Commons

Sat, 07 Apr 2012 03:34:28 EDT

eLC has been restored to service as of 3:32AM 04/07/2012.

Start time: 07 Apr 2012 03:00
End time: 07 Apr 2012 05:00

eLearning Commons

Tue, 03 Apr 2012 15:38:27 EDT

Start time: 07 Apr 2012 03:00
End time: 07 Apr 2012 05:00

Datacenter and Campus switch/router maintenance

Thu, 05 Apr 2012 14:48:31 EDT

The time frame for the 04/07 Datacenter and Campus switch/router maintenance has been expanded to 00:00 to 07:00. 00:00 to 05:00: Access credential update 05:00 to 07:00: Loadbalancer and development Banner ISCSI maintenance

Start time: 07 Apr 2012 00:00
End time: 07 Apr 2012 07:00

Datacenter and Campus switch/router maintenance

Tue, 03 Apr 2012 15:51:02 EDT

Maintenance will be performed on the Datacenter network to facilitate the development Banner environment, remove legacy load balanced services, and update credentials on campus routers/switches.

Impact On End Users
The production Datacenter ISCSI network will experience a brief disruption. No impact is expected from the loadbalancer or the credential changes. Server administration will assist to monitor datacenter services.

Actions Being Taken
- The Datacenter ISCSI network will be extended to the development Banner environment. - Legacy EDSSEC VIP configuration will be removed from the loadbalancers. - Access credentials will be updated on Datacenter and campus switches/routers

Estimated Resolution Time
2012-04-07 07:00

Start time: 07 Apr 2012 00:00
End time: 07 Apr 2012 07:00

Mainframe DB2 Databases are experiencing storage issues

Fri, 06 Apr 2012 09:39:06 EDT

We are experiencing storage issues on the mainframe and working to restore all services as soon as possible.

Impact On End Users
All DB2 related applications and RPC services will experience an outage

Actions Being Taken
Restarting DB2 and applying IBM provided patch

Estimated Resolution Time
Issue has been resolved

Start time: 06 Apr 2012 09:20
End time: 06 Apr 2012 09:30

mytime.uga.edu (Kronos) Service Pack Install

Sat, 31 Mar 2012 04:54:43 EDT

System returned to service at 4:55am

Start time: 31 Mar 2012 00:01
End time: 31 Mar 2012 04:00

mytime.uga.edu (Kronos) Service Pack Install

Sat, 31 Mar 2012 03:55:07 EDT

Due to extended processing of the patch, this maintenance window has been extended to 5:00am. Back end systems are checking out, front end systems are in process and will be returned to service once patching is verified successful.

Start time: 31 Mar 2012 00:01
End time: 31 Mar 2012 04:00

mytime.uga.edu (Kronos) Service Pack Install

Mon, 26 Mar 2012 16:35:59 EDT

The mytime.uga.edu site will be down between Saturday March 31st 12:01am and 4:00am to apply a vendor supplied application service pack.

Impact On End Users
Access to the mytime.uga.edu website will be unavailable during the downtime. Timeclocks will store all punches which will be automatically collected once system is back in service.

Actions Being Taken
Fixpack 6.1.15 will be applied after a cold backup of the database is captured in the event a system restore is required due to failed patching.

Estimated Resolution Time
Scheduled return to service of the website is March 31st 4:00am

Start time: 31 Mar 2012 00:01
End time: 31 Mar 2012 04:00

Athens Campus Telephone System Outage on March 30, 2012 at midnight

Sat, 31 Mar 2012 06:45:40 EDT

The UGA Campus Telephone System work has been completed. All Telephone Service has been restored.

Start time: 30 Mar 2012 23:59
End time: 31 Mar 2012 08:00

Athens Campus Telephone System Outage on March 30, 2012 at midnight

Sat, 31 Mar 2012 06:43:39 EDT

Start time: 30 Mar 2012 23:59
End time: 31 Mar 2012 08:00

Athens Campus Telephone System Outage on March 30, 2012 at midnight

Wed, 28 Mar 2012 11:08:26 EDT

We are continuing to make changes associated with the New Athens Campus Telephone System and must schedule a system downtime on Friday, March 30th at midnight. The expected downtime will be approximately eight hours. During this period of time telephone services will not be operational or will have limited capabilities.

Impact On End Users
Expect Outages Campus wide during this time.

Actions Being Taken
Reload all of the Telephone System software and connections

Estimated Resolution Time
Aproximately 8 hours

Start time: 30 Mar 2012 23:59
End time: 31 Mar 2012 08:00

IMS and DB2 Experiencing Virtual Storage Issues

Fri, 30 Mar 2012 14:36:37 EDT

We are experiencing virtual storage issues on the Mainframe and working on the problem. IMS and IMS and DB2 will be reloaded to restore all services back to normal.

Impact On End Users
All mainframe applications may experience an outage.

Actions Being Taken
IMS and DB2 will reloaded.

Estimated Resolution Time
The problem has been resolved at this time.

Start time: 30 Mar 2012 14:28
End time: 30 Mar 2012 14:34

Campus Internet Optimization

Thu, 29 Mar 2012 19:00:12 EDT

Network Engineering has completed the edge firewall IDP optimization successfully. If you experience issues please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 29 Mar 2012 18:00
End time: 29 Mar 2012 19:00

Campus Internet Optimization

Thu, 29 Mar 2012 13:19:42 EDT

Network Engineering will perform changes to optimize traffic flow to Internet peers.

Impact On End Users
No impact is expected. If you experience issues please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
Network Engineering will optimize the edge firewall rules for IDP to further improve performance to Internet peers. This action will not enable the TEIX peering (removed 03/28), but may facilitate future changes to relieve congestion over the Peachnet connection.

Estimated Resolution Time
2012-03-29 22:00

Start time: 29 Mar 2012 18:00
End time: 29 Mar 2012 19:00

Campus Internet Access

Wed, 28 Mar 2012 16:29:27 EDT

The disruption or slow access internet issue appears to be resolved at this time. Network Engineering in cooperation with SoX have removed an Internet Peer that appears to have been creating upstream routing issues. Issues with Akamai content delivery appear to have contributed to the issues experienced today (University of Tennessee also reported these issues). Access to websites hosted on Akamai servers were flapping between multiple Akamai locations. This issue may have been related to routing issues with upstream peers, however the host flapping continued for a short time after the upstream peer issue was resolved. Access to UPS, Staples, AJC, and Office Depot (among others) were disrupted from some campus locations. This issue appears to be resolved at this time and the Akamai host for these sites has stabilized. Campus DNLs have reported improved performance from all locations.

Start time: 28 Mar 2012 13:00
End time: 28 Mar 2012 15:30

Campus Internet Access

Wed, 28 Mar 2012 13:28:09 EDT

Network Engineering continues to receive reports of disruption or slow access to some Internet sites.

Impact On End Users
Users are reporting disruption or slow access to some Internet locations, including webmail.

Actions Being Taken
Network Engineering is troubleshooting this issue internally and with our Internet peers.

Estimated Resolution Time
ongoing

Start time: 28 Mar 2012 13:00
End time: 28 Mar 2012 15:30

Campus Edge Firewall Maintenance

Wed, 28 Mar 2012 11:41:04 EDT

Network Engineering will make a change on the edge firewall to address reports of slow internet response.

Impact On End Users
Brief disruption or slowness may be observed as the firewalls routing table updates.

Actions Being Taken
Special routing implemented for content delivery will be removed. Currently this special routing is only in effect for RESNET.

Estimated Resolution Time
12:00

Start time: 28 Mar 2012 11:40
End time: 28 Mar 2012 12:00

EITS-hosted Remedy web forms broken in Internet Explorer

Tue, 27 Mar 2012 10:23:33 EDT

The problem has been fixed, and EITS Remedy web forms should be working again with Internet Explorer. You may need to reload the web form in your browser to catch the change. There was a correction to a bit of javascript code that was added during this past Saturday's EITS Website update. We must not have tested with Internet Explorer after the point this code was added in the test environment, since this issue was not noticed. And in testing after Saturday, IE was not used. We will need to make sure that changes are tested across browsers in the future.

Start time: 27 Mar 2012 08:57
End time: 27 Mar 2012 10:13

EITS-hosted Remedy web forms broken in Internet Explorer

Tue, 27 Mar 2012 09:08:27 EDT

In addition to EITS-specific forms, this affects other forms hosted at eits.uga.edu, notably those for CITP clients as well as for Gwinnett IT and College of Environment & Design IT.

Start time: 27 Mar 2012 08:57
End time: 27 Mar 2012 10:13

EITS-hosted Remedy web forms broken in Internet Explorer

Tue, 27 Mar 2012 09:05:40 EDT

Web forms under eits.uga.edu that create Remedy tickets will not work in IE 8 or IE 9. An error is given to the user that a field is not filled in, even though it has been filled out properly. The field giving the error varies by form, but at eits.uga.edu/request it will say that the 'Short Description' has not been filled in and to try again.

Impact On End Users
IE 8 and 9 do not work. Until the problem is fixed, Firefox and Chrome browsers seem to not encounter this error.

Actions Being Taken
We are looking into the problem. It may have to do with some code in Expression Engine designed to handle forms.

Estimated Resolution Time
Perhaps within the hour - that is just a guess at this moment.

Start time: 27 Mar 2012 08:57
End time: 27 Mar 2012 10:13

Campus Internet Testing

Mon, 26 Mar 2012 16:23:28 EDT

Network Engineering will perform testing regarding reports of latency over the campus edge.

Impact On End Users
No impact is expected. If you experience issues please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
Minor changes will be made to the configuration of the edge firewalls to facilitate testing.

Estimated Resolution Time
22:00

Start time: 26 Mar 2012 19:00
End time: 26 Mar 2012 22:00

Bomgar Appliance Maintenance

Sat, 24 Mar 2012 06:29:07 EDT

This maintenance was successfully completed. If you experience issues or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 24 Mar 2012 06:00
End time: 24 Mar 2012 06:29

Bomgar Appliance Maintenance

Thu, 22 Mar 2012 19:53:24 EDT

Beginning at 6:00 Saturday, March 24th, 2012, and ending at 7:00 Saturday, March 24th, 2012, EITS Enterprise Application Support personnel will be performing maintenance on the Bomgar appliance environment. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
There should be no end user impact during or after the maintenance.

Actions Being Taken
Two main actions will be taken: * A secondary back-up, failover appliance will be deployed to the new environment. * The retired environment appliance will be wiped of all data and turned off.

Estimated Resolution Time
This maintenance should be completed in the estimated time specified.

Start time: 24 Mar 2012 06:00
End time: 24 Mar 2012 06:29

eLearning Commons

Sat, 24 Mar 2012 03:30:54 EDT

eLC has been restored to service as of 3:28 AM 03/24/2012.

Start time: 24 Mar 2012 03:00
End time: 24 Mar 2012 05:00

eLearning Commons

Wed, 21 Mar 2012 13:47:37 EDT

Start time: 24 Mar 2012 03:00
End time: 24 Mar 2012 05:00

Windows Server OS Patching

Sat, 24 Mar 2012 04:21:12 EDT

Windows Server patches have been applied. Please contact the helpdesk at helpdesk@uga.edu or 706-542-3106 should you encounter any issues.

Start time: 24 Mar 2012 00:01
End time: 24 Mar 2012 11:59

Windows Server OS Patching

Fri, 23 Mar 2012 11:05:28 EDT

EITS personnel will be applying Microsoft OS patches from Saturday 12:01 am until Saturday 11:59 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little user Impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted as needed.

Estimated Resolution Time
No later than 11:59 AM, most downtimes have been completed by 6:00 AM in the past.

Start time: 24 Mar 2012 00:01
End time: 24 Mar 2012 11:59

BPM Equipment Checkout

Sat, 24 Mar 2012 06:02:58 EDT

Maintenance is complete and the site is now available.

Start time: 24 Mar 2012 00:00
End time: 24 Mar 2012 11:59

BPM Equipment Checkout

Fri, 23 Mar 2012 15:52:30 EDT

Beginning at 12:01AM Saturday, March 24, 2012, and ending at 11:59AM Saturday, March 24th, 2012, maintenance will be performed on the BPM Equipment Checkout Application.

Impact On End Users
During this window, the site will be unavailable. Faculty and staff will be unable to check out, renew, return or approve requests for off-campus equipment.

Actions Being Taken
1. Monthly security and maintenance patching for windows servers. 2. Migrate the production domain from ADUGA to MSMYID. 3. Post-migration testing.

Estimated Resolution Time
These updates should be completed in the estimated time specified.

Start time: 24 Mar 2012 00:00
End time: 24 Mar 2012 11:59

Sitesoft Maintenance

Sat, 24 Mar 2012 11:33:58 EDT

Sorry for not posting earlier. Sitesoft.uga.edu has been migrated to the new site software.uga.edu. Redirects from the old page are working properly. The service was up and available by 02:00 on 24 March 2012.

Start time: 24 Mar 2012 00:00
End time: 24 Mar 2012 02:00

Sitesoft Maintenance

Wed, 21 Mar 2012 15:40:52 EDT

EITS will be moving the licensed software repository, known as Sitesoft, to a new system. The URL of the new site will be "software.uga.edu". The original URL (sitesoft.uga.edu) will be redirected to "software.uga.edu" for a limited time.

Impact On End Users
The service will be intermittently unavailable during the maintenance

Actions Being Taken
Migrating software repository service to another system.

Estimated Resolution Time
3 hours

Start time: 24 Mar 2012 00:00
End time: 24 Mar 2012 02:00

EITS Website Update

Sat, 24 Mar 2012 01:59:26 EDT

The maintenance has been completed, and the site has been upgraded.

Start time: 24 Mar 2012 00:00
End time: 24 Mar 2012 06:00

EITS Website Update

Fri, 23 Mar 2012 07:57:34 EDT

Beginning at 12:01AM Saturday, March 24, 2012, and ending at 6:00AM Saturday, March 24, 2012, EITS Digital Media Group personnel will be performing updates to EITS public-facing websites. These updates will include improvements to site design and functionality as well as the addition of new content. If you experience issues following the updates or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
During this window, sites under the eits.uga.edu/ and sitesoft.uga.edu/ hierarchies may be unavailable. This may include a number of EITS Remedy web forms. Users attempting to reach these sites during this time may see a custom "Site Currently Down For Maintenance" screen.

Actions Being Taken
1. Backup of Expression Engine (EE) production database. 2. Preparation of EE production database for new data. 3. Push of data from test.eits.uga.edu to eits.uga.edu. 4. Performance of post-change testing.

Estimated Resolution Time
These updates should be completed in the estimated time specified.

Start time: 24 Mar 2012 00:00
End time: 24 Mar 2012 06:00

Campus Internet Testing

Fri, 23 Mar 2012 11:46:17 EDT

Start time: 24 Mar 2012 00:00
End time: 24 Mar 2012 07:00

SoX TIEX (fka AtlantaIX) 10GE upgrade

Thu, 22 Mar 2012 11:07:53 EDT

SoX will be converting a path to the TELX Internet Exchange from a 1gigE circuit to a 10gigE.

Impact On End Users
Access to some Internet sites may be disrupted, if the site peers with TIEX.

Actions Being Taken
A physical connection will be moved to upgrade the connection from 1Gb to 10Gb. No routing changes will take place, only the medium between SoX and TIEX.

Estimated Resolution Time
30 minutes

Start time: 22 Mar 2012 23:00
End time: 22 Mar 2012 23:30

MyWeb/MyDrive

Sat, 17 Mar 2012 15:50:58 EDT

It appears that a brief network event triggered this failure. Unfortunately, we had difficulty restoring service. But, the service is up at the moment. We will continue to monitor it closely. We apologize for any inconvenience.

Start time: 17 Mar 2012 12:51
End time: 17 Mar 2012 15:41

MyWeb/MyDrive

Sat, 17 Mar 2012 12:57:42 EDT

An unknown failure is causing a MyWeb outage.

Impact On End Users
MyWeb and MyDrive are unavailable.

Actions Being Taken
I'm looking at all the cluster servers to see what the problem is.

Estimated Resolution Time
Hopefully, I can figure it out within thirty minutes, assuming there are no hardware failures.

Start time: 17 Mar 2012 12:51
End time: 17 Mar 2012 15:41

Bomgar Portal Maintenance

Sat, 17 Mar 2012 06:26:49 EDT

This maintenance has been completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 17 Mar 2012 06:00
End time: 17 Mar 2012 07:00

Bomgar Portal Maintenance

Thu, 15 Mar 2012 08:16:10 EDT

Beginning at 6:00 Saturday, March 17th, 2012, and ending at 7:00 Saturday, March 17th, 2012, EITS Enterprise Application Support personnel will be performing maintenance on the Bomgar portal environments. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
The technicians that attempt to utilize their specific Bomgar portals during this maintenance window may experience intermittent disruptions in service. After the maintenance, they may be prompted to download the new representative client.

Actions Being Taken
The Terry College, Honors, CFR, External Affairs, and Administration IT Bomgar portals will be moved to the new virtual environment. This will require work to be completed on the the new virtual production environment.

Estimated Resolution Time
This maintenance should be completed in the estimated time specified and will be monitored throughout the weekend.

Start time: 17 Mar 2012 06:00
End time: 17 Mar 2012 07:00

DegreeWorks Maintenance

Sat, 17 Mar 2012 02:53:17 EDT

The maintenance has been successfully completed.

Start time: 17 Mar 2012 02:00
End time: 17 Mar 2012 02:45

DegreeWorks Maintenance

Tue, 13 Mar 2012 15:57:04 EDT

The DegreeWorks web application will be migrated to a separate application server to improve performance. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2:00am – 7:00am on Saturday, March 17th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am – 7am.

Actions Being Taken
EITS personnel will update files stored on the production DegreeWorks web servers and application server.

Estimated Resolution Time
7am Saturday, March 17, 2012

Start time: 17 Mar 2012 02:00
End time: 17 Mar 2012 02:45

UGAMail Migration -- stat.uga.edu to UGAMail

Sun, 18 Mar 2012 02:06:59 EDT

This migration was completed successfully. EITS Enterprise Application Support will continue to monitor for issues throughout the weekend. If you experience issues following the migration or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 16 Mar 2012 17:00
End time: 18 Mar 2012 07:00

UGAMail Migration -- stat.uga.edu to UGAMail

Wed, 14 Mar 2012 14:02:52 EDT

[Beginning at 17:00 Friday, March 16th, 2012, and ending at approximately 07:00 Sunday, March 18th, 2012] EITS personnel will be migrating the stat.uga.edu e-mail domain to UGAMail. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
The Statistics migration should only affect customers with a stat.uga.edu e-mail addresses or customers sending to stat.uga.edu recipients. There may be delays in email delivery during and following the maintenance period, and Statistics users may receive mail to both mailboxes during this time.

Actions Being Taken
A stat.uga.edu accepted domain will be created in UGAMail. Mailbox aliases and distribution lists for Statistics addresses will be added. The MX for stat.uga.edu will be changed to point to UGAMail. Testing and monitoring will be performed throughout.

Estimated Resolution Time
07:00 Sunday, Sunday, March 18th, 2012

Start time: 16 Mar 2012 17:00
End time: 18 Mar 2012 07:00

Encrypted File Store outage

Fri, 16 Mar 2012 16:32:43 EDT

Troubleshooting indicates that this disruption is due to a loss of network connectivity for the EFS service. Network engineering is working to restore connectivity. Once that work is complete and the system is returned to service additional details will be posted here.

Start time: 16 Mar 2012 16:00
End time: 16 Mar 2012 20:31

Encrypted File Store outage

Fri, 16 Mar 2012 16:10:55 EDT

The Encrypted File Store is offline. Administrators are working to diagnose the issue and return the system to service.

Impact On End Users
Those clients who use the Encrypted File Store service for the storage of sensitive information will not be able to access archived data until this EFS is returned to service.

Actions Being Taken
System administrators are investigating the failure now.

Estimated Resolution Time
5pm, 3-16-2012

Start time: 16 Mar 2012 16:00
End time: 16 Mar 2012 20:31

Trend Micro Web Reputation Service Disruption

Tue, 13 Mar 2012 22:32:29 EDT

The Trend Micro Web Reputation Service has been fully restored. Earlier today the data store that houses the Reputation Servers ran out of space. EITS had to migrate data to a new data store to resolve the issue. All clients remained protected during the disruption.

Start time: 13 Mar 2012 15:41
End time: 13 Mar 2012 22:32

Trend Micro Web Reputation Service Disruption

Tue, 13 Mar 2012 15:43:59 EDT

The Trend Micro Web Reputation Service has been taken offline due to technical issues. Computers will continue to receive antivirus protection.

Impact On End Users
No user impact is expected.

Actions Being Taken
Information Security specialists are working to restore this service's functionality as soon as possible.

Estimated Resolution Time
5pm

Start time: 13 Mar 2012 15:41
End time: 13 Mar 2012 22:32

UGAID/SSN Translation Process

Mon, 12 Mar 2012 10:48:57 EDT

The UGAID/SSN translation process has been restored to full functionality. The issue was a result of not moving all program modifications to production. This issue was not discovered during testing because the transaction which executes the programs was not refreshed.

Start time: 12 Mar 2012 08:58
End time: 12 Mar 2012 10:00

UGAID/SSN Translation Process

Mon, 12 Mar 2012 09:17:37 EDT

The UGAID/SSN translation process, also known as the cross-walk functionality, is currently unavailable. This functionality is used in administrative applications to convert SSN's to UGA's unique identifing number. EITS is researching the issue and will provide an update when more information is available.

Impact On End Users
The following applications are unable to use the translation process: Housing, Financial Aid, Course Offerings, Course History, Student Advisement, Student Records, & Student Accounts.

Actions Being Taken
EITS personnel are researching the issue

Estimated Resolution Time
undetermined

Start time: 12 Mar 2012 08:58
End time: 12 Mar 2012 10:00

UGAMail Safelist Maintenance

Sun, 11 Mar 2012 04:05:26 EDT

This maintenance was completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 11 Mar 2012 03:00
End time: 11 Mar 2012 07:00

UGAMail Safelist Maintenance

Wed, 07 Mar 2012 12:19:08 EST

Beginning at 03:00 Sunday, March 11th, 2012, and ending at 07:00 Sunday, March 11th, 2012, EITS Enterprise Application Support personnel will be performing maintenance on the UGAMail Safelist. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
No user impact is expected.

Actions Being Taken
This is the second phase of the process that was started last weekend. This is to put in place an architectural change in the safelisting methodology utilized by UGAMail.

Estimated Resolution Time
This maintenance should be completed in the estimated time specified and will be monitored throughout the weekend.

Start time: 11 Mar 2012 03:00
End time: 11 Mar 2012 07:00

Mainframe maintenance

Wed, 07 Mar 2012 15:03:35 EST

All mainframe services such as student, financial and administrative applications that require mainframe databases as well as mainframe peripheral devices will be unavailable for use due to system maintenance.

Impact On End Users
Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications that connect to the mainframe. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Actions Being Taken
Time change for daylight savings time. Patches to the OS for z/OS 1.13 coexistance. Conversion to a virtual IP networking environment for link aggregation and hardware fail over. Geocert renewal for all mainframe SSL services. Virtual tape library microcode updates. IBM engineers and mainframe support staff will be onsite for these changes. Testing will be performed to ensure functionality of mainframe services.

Estimated Resolution Time
All mainframe systems should be back to normal operation at 5:00 am.

Start time: 11 Mar 2012 00:00
End time: 11 Mar 2012 05:00

Remedy System Maintenance

Sat, 10 Mar 2012 11:09:46 EST

Remedy maintenance was completed at 11:00 a.m. The service was unavailable for 20-25 minutes (longer than anticipated) towards the end of the maintenance. If you experience any issues with the Remedy service, please contact the EITS Help Desk at 706-542-3106.

Start time: 10 Mar 2012 08:00
End time: 10 Mar 2012 11:00

Remedy System Maintenance

Fri, 09 Mar 2012 21:32:31 EST

Maintenance will be performed on the Remedy ticketing system on Saturday, March 10, from 8:00-11:00 a.m.

Impact On End Users
The service may be unavailable for 2-3 brief periods as it is restarted, though it will otherwise be fully functional. For this reason, you should make frequent updates (saves) to avoid losing your work if you are working within Remedy during this window.

Actions Being Taken
Continuing work not completed last week: Updates are being applied to some applications used by EITS staff. Some of the ticketing system data (for EITS tickets only) will be updated.

Estimated Resolution Time
3 hours

Start time: 10 Mar 2012 08:00
End time: 10 Mar 2012 11:00

eLearning Commons

Sat, 10 Mar 2012 03:36:04 EST

eLC has been restored to service as of 3:34 AM March 10th 2012.

Start time: 10 Mar 2012 03:00
End time: 10 Mar 2012 05:00

eLearning Commons

Mon, 05 Mar 2012 11:17:49 EST

Start time: 10 Mar 2012 03:00
End time: 10 Mar 2012 05:00

WINS Server IP changes aka Campus and PAWS Wireless DHCP Maintenance

Thu, 08 Mar 2012 14:23:19 EST

Early Morning (Sat March 10th) at midnight the Windows team has asked Networking to change all the DHCP templates that mention the old WINS servers to point to the new WINS servers. If you have questions please contact the helpdesk and have a ticket opened. You might also check emails that were sent to UGANET for additional details.

Impact On End Users
If your clients are using campus DHCP with any template which uses 128.192.1.31 and 128.192.1.32 for WINS, your clients will be affected. If you have set WINS addresses manually on your client machines you will need to change them to the new WINS IP addresses listed in the Actions being taken section.

Actions Being Taken
The following changes will be made to every campus DHCP template that lists 128.192.1.31 or 128.192.1.32 for WINS servers: 128.192.1.31 becomes 128.192.1.232 128.192.1.32 becomes 128.192.92.110

Estimated Resolution Time
Network Engineering expects to complete these actions by 03:00, however we reserve the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 07:00.

Start time: 10 Mar 2012 00:01
End time: 10 Mar 2012 07:00

Encrypted File Store Application Maintenance

Sat, 10 Mar 2012 12:51:08 EST

The March 10 EFS maintenance was completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 10 Mar 2012 00:01
End time: 10 Mar 2012 00:59

Encrypted File Store Application Maintenance

Fri, 09 Mar 2012 15:40:45 EST

Currently EFS is only configured for eDirectory LDAPS external authentication. EITS will add Active Directory LDAPS authentication.

Impact On End Users
No clients should see any delays or outage.

Actions Being Taken
Adding LDAPS authentication via AD.

Estimated Resolution Time
One hour.

Start time: 10 Mar 2012 00:01
End time: 10 Mar 2012 00:59

Novell UGA tree eDirectory Maintenance

Sat, 10 Mar 2012 01:33:24 EST

This maintenance has been completed successfully.

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 02:00

Novell UGA tree eDirectory Maintenance

Fri, 09 Mar 2012 13:21:35 EST

Partition and Replication work in the Novell UGA tree

Impact On End Users
None expected

Actions Being Taken
Merging partitions that are no longer needed for departments

Estimated Resolution Time
4 hours

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 02:00

Boyd Data Center 199 Physical move of Development class Servers

Sat, 10 Mar 2012 13:31:18 EST

Moving Dev Servers: None of the named servers were moved since network cabling had not yet been installed. Will have to be rescheduled for a future date.

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 03:00

Boyd Data Center 199 Physical move of Development class Servers

Fri, 09 Mar 2012 10:59:23 EST

Please note, we do not expect any interruption of the availability of the named Production systems. The downtime will only affect the Development platforms.

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 03:00

Boyd Data Center 199 Physical move of Development class Servers

Fri, 09 Mar 2012 10:56:44 EST

As part of the process to secure access to Production class, public-facing servers, we will be moving several development servers to a separate area Sat, 10-Mar

Impact On End Users
(outside of EITS Annex and NOC admin groups) this will only affect Systems JExam, Identity Management System, and Kronos.

Actions Being Taken
Moving servers : curie2.cc.uga.edu (JExam), idm4.cc.uga.edu, idmdev1.cc.uga.edu, idmdev2.cc.uga.edu, kronosdb2.cc.uga.edu along with several server specific to EITS/NOC admin work

Estimated Resolution Time
3 hours

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 03:00

Migration of buildings/units to 10Gb Core

Sat, 10 Mar 2012 05:22:38 EST

The migration of buildings/units to 10Gb Core has been completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 05:20

Datacenter Maintenance

Sat, 10 Mar 2012 05:22:12 EST

The March 10 Datacenter maintenance was completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 05:20

Datacenter Maintenance

Mon, 05 Mar 2012 13:33:21 EST

Saturday March 10th from 00:00 to 07:00 maintenance will be performed on the secondary data center router and data center fiber.

Impact On End Users
Disruption is not expected. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
The core connection of the secondary data center router will be migrated to the new 10Gb core. The primary data router will continue to route data center traffic during the maintenance window. One fiber pair of a 2 pair aggregate will be repaired.

Estimated Resolution Time
All maintenance actions will be completed by 07:00

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 05:20

Migration of buildings/units to 10Gb Core

Tue, 28 Feb 2012 14:35:01 EST

Saturday March 10th from 00:00 to 07:00 the following buildings will be migrated from the legacy 2Gb core to the new 10Gb core: Franklin House Globis Medical Partnership Peabody Georgia Center(UGA Communications) Joe Brown University Architects BishopHouse/North Campus Parking Deck Riverbend North/CAIS

Impact On End Users
Buildings/Units involved in the maintenance may experience 10 to 30 minutes of disruption as physical connections are moved and routing updates occur.

Actions Being Taken
Physical connections will be moved from legacy equipment to new equipment. Routing changes will be made.

Estimated Resolution Time
All maintenance actions will be completed by 07:00.

Start time: 10 Mar 2012 00:00
End time: 10 Mar 2012 05:20

Production Natural 4.2.7 Upgrade

Sun, 04 Mar 2012 04:11:41 EST

Natural 4.2.7 upgrade is completed. If you experience any issues with the SoftwareAG Natural environment, please contact the DBA team at (706)765-7401.

Start time: 04 Mar 2012 00:01
End time: 04 Mar 2012 06:00

Production Natural 4.2.7 Upgrade

Tue, 28 Feb 2012 14:45:02 EST

Natural application environment will be unavailable during the upgrade. All applications and services that utilize SoftwareAG products, IMS databases, and production batch will be unavailable.

Impact On End Users
All mainframe applications, production batch, and web services will be unavailable.

Actions Being Taken
- Backups are performed - Upgrade Natural from version 4.2.6 to 4.2.7 - Customization will be reviewed - Testing will be performed by the ADDM testers - If necessary, Rollback to the previous version

Estimated Resolution Time
6 hours.

Start time: 04 Mar 2012 00:01
End time: 04 Mar 2012 06:00

Bomgar EITS and CITP Portal Maintenance

Sat, 03 Mar 2012 16:02:14 EST

This maintenance has been completed successfully.

Start time: 03 Mar 2012 15:00
End time: 03 Mar 2012 19:00

Bomgar EITS and CITP Portal Maintenance

Tue, 28 Feb 2012 15:04:09 EST

Beginning at 15:00 Saturday, March 3rd, 2012, and ending at 19:00 Saturday, March 3rd, 2012, EITS Enterprise Application Support personnel will be performing maintenance on the EITS and CITP specific Bomgar portal environments. This should only affect the EITS and CITP technicians that utilize the Bomgar service provided by EITS. This maintenance should not affect any of the other clients that utilize the Bomgar service hosted by EITS. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
EITS and CITP technicians that attempt to utilize their specific Bomgar portals during this maintenance window may experience intermittent disruptions in service. After the maintenance, they may be prompted to download the new representative client.

Actions Being Taken
The EITS and CITP Bomgar portals will be moved to the new virtual environment. This will require work to be completed on the production environment and the new virtual staging environment.

Estimated Resolution Time
This maintenance should be completed in the estimated time specified and will be monitored throughout the weekend.

Start time: 03 Mar 2012 15:00
End time: 03 Mar 2012 19:00

Remedy System Maintenance

Sat, 03 Mar 2012 11:12:31 EST

Remedy system maintenance was completed at 11:07 a.m. If you experience any issues with Remedy, please contact the EITS Help Desk at 706-542-3106.

Start time: 03 Mar 2012 08:00
End time: 03 Mar 2012 11:00

Remedy System Maintenance

Fri, 02 Mar 2012 10:48:08 EST

Maintenance will be performed on the Remedy ticketing system on Saturday, March 3, from 8:00-11:00 a.m.

Impact On End Users
The service will be unavailable for 2-3 brief periods as it is restarted, though it will otherwise be fully functional. For this reason, you should make frequent updates (saves) to avoid losing your work if you are working within Remedy during this window.

Actions Being Taken
Updates are being applied to some applications used by EITS staff. Some of the ticketing system data (for EITS tickets only) will be updated.

Estimated Resolution Time
3 hours

Start time: 03 Mar 2012 08:00
End time: 03 Mar 2012 11:00

UGAMail Safelist Maintenance

Sat, 03 Mar 2012 06:11:06 EST

This maintenance was completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 03 Mar 2012 03:00
End time: 03 Mar 2012 07:00

UGAMail Safelist Maintenance

Tue, 28 Feb 2012 14:49:49 EST

This maintenance will now also include an architectural change in the safelisting methodology utilized by UGAMail. This will be a two part process with the first phase being implemented this weekend and the second phase next weekend. No user impacted is expected. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 03 Mar 2012 03:00
End time: 03 Mar 2012 07:00

UGAMail Safelist Maintenance

Mon, 27 Feb 2012 12:00:23 EST

Beginning at 03:00 Saturday, March 3rd, 2012, and ending at 07:00 Saturday, March 3rd, 2012, EITS Enterprise Application Support personnel will be performing maintenance on the UGAMail Safelist. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
No user impact is expected.

Actions Being Taken
A new policy rule is being implemented to safelist email from a third party vendor.

Estimated Resolution Time
This maintenance should be completed in the estimated time specified and will be monitored throughout the weekend.

Start time: 03 Mar 2012 03:00
End time: 03 Mar 2012 07:00

Boyd Datacenter Maintenance

Sat, 03 Mar 2012 01:45:28 EST

The Boyd Datacenter Maintenance maintenance has been completed successfully. If you experience issues please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 03 Mar 2012 00:00
End time: 03 Mar 2012 01:45

Boyd Datacenter Maintenance

Thu, 01 Mar 2012 17:04:45 EST

Date updated: 03 Mar 2012 00:00 - 03:00

Start time: 03 Mar 2012 00:00
End time: 03 Mar 2012 01:45

Boyd Datacenter Maintenance

Thu, 01 Mar 2012 15:03:16 EST

Maintenance will be performed in the Boyd datacenter to provide network connectivity for the expansion of the DegreeWorks environment.

Impact On End Users
No impact is expected. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Actions Being Taken
Network cables will be installed and connected to the datacenter switch network. VLAN changes will be made for ports.

Estimated Resolution Time
Network Engineering expects to complete these actions by 01:00, however we reserve the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 03:00.

Start time: 03 Mar 2012 00:00
End time: 03 Mar 2012 01:45

Internet2 TR-CPS Backbone Circuit Maintenance

Wed, 22 Feb 2012 09:15:20 EST

Internet2 will be upgrading the Chicago router on March 2nd at 6:01 UTC (1:01am ET)

Impact On End Users
Disruption is not expected as SoX is dual-homed to Internet2 in Atlanta and Chicago.

Actions Being Taken
Internet2 will be upgrading the Chicago router

Estimated Resolution Time
Friday, March 2, 2012, 6:30 AM (0630) UTC (01:31 ET)

Start time: 02 Mar 2012 01:01
End time: 02 Mar 2012 01:31

Printable Degree Audit Reporting System

Mon, 27 Feb 2012 22:29:53 EST

The printable Degree Audit Reporting System option is now available. The outage was solved by renewing the secure socket layer certificate for ApplinX application.

Start time: 27 Feb 2012 18:14
End time: 27 Feb 2012 22:42

Printable Degree Audit Reporting System

Mon, 27 Feb 2012 18:17:54 EST

Printable Degree Audit Reports are currently unavailable. EITS is researching the issue and will provide an update when more information is available. Students are able to view their Degree Audit through OASIS, hence this only affects the printing option.

Impact On End Users
Students are unable to print a Degree Audit Report from OASIS. They are still able to view their Degree Audit Report.

Actions Being Taken
EITS personnel is researching the issue.

Estimated Resolution Time
Undetermined

Start time: 27 Feb 2012 18:14
End time: 27 Feb 2012 22:42

Remedy System Maintenance Feb 25 4-7 a.m.

Sat, 25 Feb 2012 07:37:06 EST

Remedy maintenance is completed. Please contact the EITS Help Desk at 706-542-3106 if you experience any issues with Remedy.

Start time: 25 Feb 2012 04:00
End time: 25 Feb 2012 07:30

Remedy System Maintenance Feb 25 4-7 a.m.

Sat, 25 Feb 2012 07:11:54 EST

Remedy maintenance is running over its scheduled time. The service should be available at 7:30 a.m.

Start time: 25 Feb 2012 04:00
End time: 25 Feb 2012 07:30

Remedy System Maintenance Feb 25 4-7 a.m.

Fri, 24 Feb 2012 16:47:00 EST

Correction to the start and end dates: Sat 25, 4:00-7:00 a.m.

Start time: 25 Feb 2012 04:00
End time: 25 Feb 2012 07:30

Remedy System Maintenance Feb 25 4-7 a.m.

Fri, 24 Feb 2012 16:43:00 EST

Maintenance will be performed on the Remedy ticketing system on Saturday, February 25, from 4:00-7:00 a.m.

Impact On End Users
The service will be unavailable as it is stopped and restarted a few times during this window. Incoming email and web requests will queue up and not be processed during part of this time. This means delay on ticket creation and response during the window. The queues will be cleared by the end of the maintenance.

Actions Being Taken
Updates are being applied to an application and user accounts used by EITS staff.

Estimated Resolution Time
3 hours

Start time: 25 Feb 2012 04:00
End time: 25 Feb 2012 07:30

eLearning Commons

Sat, 25 Feb 2012 03:24:38 EST

eLearning Commons was returned to service at 03:22.

Start time: 25 Feb 2012 03:00
End time: 25 Feb 2012 05:00

eLearning Commons

Wed, 22 Feb 2012 13:01:43 EST

Start time: 25 Feb 2012 03:00
End time: 25 Feb 2012 05:00

DegreeWorks Maintenance

Sat, 25 Feb 2012 02:46:44 EST

Maintenance was completed successfully.

Start time: 25 Feb 2012 02:00
End time: 25 Feb 2012 04:00

DegreeWorks Maintenance

Thu, 23 Feb 2012 10:31:13 EST

Routine maintenance will be applied to the DegreeWorks web application. This will include patches provided by the vendor and enhancements developed by EITS personnel. No impact to students, advisors or administrators is expected as the maintenance will occur during the normal downtime window.

Impact On End Users
Students, advisors and administrators will not be able to view, edit or report on academic degree requirements or degree completion status between 2:00am – 4:00am on Saturday, Feb 25th. Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal DegreeWorks downtime of 2am – 7am.

Actions Being Taken
EITS personnel will update files stored on the production DegreeWorks web servers and application server.

Estimated Resolution Time
4am Saturday, February 25, 2012

Start time: 25 Feb 2012 02:00
End time: 25 Feb 2012 04:00

Sitesoft Maintenance

Sat, 25 Feb 2012 02:33:59 EST

The maintenance for Sitesoft is complete. All services are up and operational.

Start time: 25 Feb 2012 01:00
End time: 25 Feb 2012 02:30

Sitesoft Maintenance

Wed, 22 Feb 2012 09:42:39 EST

Switch out fiber cable to try to resolve backup problems.

Impact On End Users
Intermittent outages during the maintenance window

Actions Being Taken
Changing out storage fibre cable

Estimated Resolution Time
2 hours

Start time: 25 Feb 2012 01:00
End time: 25 Feb 2012 02:30

Novell UGA tree eDirectory Maintenance

Sat, 25 Feb 2012 04:36:36 EST

All scheduled partitions have been merged. No user impact was experienced during the maintenance.

Start time: 25 Feb 2012 00:00
End time: 25 Feb 2012 05:00

Novell UGA tree eDirectory Maintenance

Thu, 23 Feb 2012 08:41:16 EST

Start time: 25 Feb 2012 00:00
End time: 25 Feb 2012 05:00

Campus Internet Connectivity

Sat, 25 Feb 2012 03:53:58 EST

The Campus Internet Connectivity maintenance has been completed successfully. If you experience issues please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 25 Feb 2012 00:00
End time: 25 Feb 2012 03:45

Campus Internet Connectivity

Tue, 21 Feb 2012 10:07:56 EST

Minor change will be made to facilitate optional routing/bandwidth for Content Delivery Networks and relieve congestion from other connections.

Impact On End Users
No impact is expected.

Actions Being Taken
A new pathway will be configured to provide an optional alternate route for high bandwidth Content Delivery Network Traffic. This connection will not be implemented globally at this time, but will give Network Engineering an option if congestion persists.

Estimated Resolution Time
Network Engineering expects to complete these actions by 03:00, however we reserve the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 07:00.

Start time: 25 Feb 2012 00:00
End time: 25 Feb 2012 03:45

PAWS Wireless Network Maintenance (Housing)

Sat, 25 Feb 2012 03:49:54 EST

The PAWS Wireless Network Maintenance (Housing) has been completed successfully. If you experience issues with wireless please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 25 Feb 2012 00:00
End time: 25 Feb 2012 03:45

PAWS Wireless Network Maintenance (Housing)

Tue, 21 Feb 2012 09:35:08 EST

To resolve an issue with roaming between Housing access points and other Campus access points, the Housing wireless controller requires a restart.

Impact On End Users
Housing users will experience brief disruptions when the controller is restarted and as access points reestablish connection to the controller.

Actions Being Taken
Restart of Housing wireless controller

Estimated Resolution Time
Network Engineering expects to complete these actions by 03:00, however we reserve the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 07:00.

Start time: 25 Feb 2012 00:00
End time: 25 Feb 2012 03:45

Campus and PAWS Wireless DHCP Maintenance

Sat, 25 Feb 2012 03:47:32 EST

The Campus and PAWS Wireless DHCP Maintenance has been completed successfully. If you experience issues with DHCP please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 25 Feb 2012 00:00
End time: 25 Feb 2012 03:45

Campus and PAWS Wireless DHCP Maintenance

Tue, 21 Feb 2012 09:52:18 EST

Changes will be made to the wireless DHCP servers to facilitate resiliency and extend lease times. Changes will be made to wired and wireless DHCP globally to facilitate new WINS servers.

Impact On End Users
No impact is expected. Campus users will receive the updated WINS server information on next DHCP renewal (following the change). Wireless users will receive extended lease time on next DHCP renewal.

Actions Being Taken
1 sec min wait will be removed from resiliency configurations. Wireless DHCP lease time will be extended from 10 to 20 mins. WINS server update.

Estimated Resolution Time
Network Engineering expects to complete these actions by 03:00, however we reserve the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 07:00.

Start time: 25 Feb 2012 00:00
End time: 25 Feb 2012 03:45

UGAMail Migration -- warnell.uga.edu to UGAMail

Sun, 26 Feb 2012 04:12:56 EST

Start time: 24 Feb 2012 17:00
End time: 26 Feb 2012 07:00

UGAMail Migration -- warnell.uga.edu to UGAMail

Fri, 17 Feb 2012 14:43:11 EST

[Beginning at 17:00 Friday, February 24th, 2012, and ending at approximately 07:00 Sunday, February 26th, 2012] EITS personnel will be migrating the Warnell.uga.edu e-mail domain to UGAMail. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
The Warnell migration should only affect customers with Warnell.uga.edu e-mail addresses or customers sending to Warnell.uga.edu recipients. There may be delays in email delivery during and following the maintenance period, and Warnell users may receive mail to both mailboxes during this time.

Actions Being Taken
A warnell.uga.edu accepted domain will be created in UGAMail. Mailbox aliases and distribution lists for Warnell addresses will be added. The MX for warnell.uga.edu will be changed to point to UGAMail. Testing and monitoring will be performed throughout.

Estimated Resolution Time
07:00 Sunday, February 26th, 2012

Start time: 24 Feb 2012 17:00
End time: 26 Feb 2012 07:00

WINS Server IP changes aka Campus and PAWS Wireless DHCP Maintenance

Thu, 08 Mar 2012 14:16:44 EST

This configuration change has been rescheduled for 12:01 to 7am, March 10.

Start time: 24 Feb 2012 16:47
End time: 09 Mar 2012 14:19

WINS Server IP changes aka Campus and PAWS Wireless DHCP Maintenance

Fri, 24 Feb 2012 20:49:17 EST

The WINS server change has been postponed. An announcement will be made when it is rescheduled. We apologize for any inconvenience this may have caused.

Start time: 24 Feb 2012 16:47
End time: 09 Mar 2012 14:19

WINS Server IP changes aka Campus and PAWS Wireless DHCP Maintenance

Fri, 24 Feb 2012 16:42:19 EST

Tonight/tomorrow morning early (Sat 25 Feb) at midnight the Windows team has asked Networking to change all the DHCP templates that mention the old WINS servers to point to the new WINS servers.

Impact On End Users
If your clients are using campus DHCP with the default template, or you have your own template which uses 128.192.1.31 and 128.192.1.32 for WINS, your clients will be affected. So long as all of your clients AND servers are using the same WINS servers, there should not be any affect to your services. If you have servers with the old WINS IPs manually configured, you must change them to the new WINS IPs before the clients need to be working properly. Given default DHCP lease times, by Monday morning all your clients should have the new WINS hosts. By then at the latest, your servers need to be pointing to the same new WINS IPs. We in Networking are not WINS experts but in the old days when a client and server did not reference the same WINS servers, tasks like mapping drives or running programs from links like \\SERVERNAME\DIRECTORY would fail. (The client depended on WINS to tell it who SERVERNAME was.) So if you know your users use such links, you will need to get the server pointing to the new WINS servers. Links using an IP should be fine; using a fully-qualified domain name ought to be fine but that gets into the Active Directory arena. If you believe this will affect you, you should change your manually-configured machines (probably servers) to point to the new WINS servers somewhere close to midnight tonight or early Saturday morning.

Actions Being Taken
The following changes will be made to the campus default DHCP template. 128.192.1.31 becomes 128.192.1.232 128.192.1.32 becomes 128.192.92.110

Estimated Resolution Time
Network Engineering expects to complete these actions by 03:00, however we reserve the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 07:00.

Start time: 24 Feb 2012 16:47
End time: 09 Mar 2012 14:19

Internet2 TR-CPS Backbone Circuit Maintenance

Wed, 22 Feb 2012 09:10:38 EST

Internet2 will be upgrading the Atlanta router on February 24th at 5:30 UTC (12:30am ET)

Impact On End Users
Disruption is not expected as SoX is dual-homed to Internet2 in Atlanta and Chicago.

Actions Being Taken
Internet2 will be upgrading the Atlanta router.

Estimated Resolution Time
February 24, 2012, 6:00 AM (0600) UTC (01:00am ET)

Start time: 24 Feb 2012 00:30
End time: 24 Feb 2012 01:00

Outage - BPM Equipment Checkout Application

Thu, 23 Feb 2012 10:23:08 EST

The issue has been resolved and the Equipment Checkout Application is back online.

Start time: 23 Feb 2012 08:44
End time: 23 Feb 2012 10:28

Outage - BPM Equipment Checkout Application

Thu, 23 Feb 2012 08:54:47 EST

The Equipment Checkout Application is currently unavailable. The team is investigating the issue.

Impact On End Users
Faculty and staff will be unable to checkout, renew, return, or approve requests for off-campus equipment.

Actions Being Taken
The team is currently diagnosing the issue.

Estimated Resolution Time
Expected to resolve by 11:00am today.

Start time: 23 Feb 2012 08:44
End time: 23 Feb 2012 10:28

The Dawg House

Wed, 22 Feb 2012 14:39:52 EST

The Dawg House is unavailable due to unscheduled maintenance to correct Returner Sign Up issues.

Impact On End Users
Users unable to log in and use features within The Dawg House.

Actions Being Taken
EITS Personnel applying modifications to The Dawg House.

Estimated Resolution Time
Expected to resolve by 5 p.m. today.

Start time: 22 Feb 2012 14:37
End time: 22 Feb 2012 16:55

UGA Webhosting Staging Environment Emergency Maintenance

Tue, 21 Feb 2012 13:48:16 EST

The staging environment will gain 11 new cluster member servers. This change is necessitated by a customer's pressing need to heavily load test application changes to an application which is currently non-operational.

Impact On End Users
The production environment should not be affected. A slight change was required to production, which has already been made. The staging environment will be just as powerful as the production environment, allowing for load testing which should match production performance. It will also enable developers to test the effects of a load balancer on their application sessions. The current staging environment may be intermittently unavailable during the maintenance. It is available right this moment, however.

Actions Being Taken
Eleven boxes are being built right now for the staging environment. Their addition to the load balancing configuration will follow, probably with another announcement.

Estimated Resolution Time
We hope to be done by 5pm, possibly sooner.

Start time: 21 Feb 2012 12:30
End time: 21 Feb 2012 17:00

University Cablevision outage at Univ Housing and Rogers Rd

Sun, 19 Feb 2012 20:58:29 EST

The issue has been resolved. University Cablevision service has been restored to all affected areas.

Start time: 19 Feb 2012 20:26
End time: 19 Feb 2012 20:55

University Cablevision outage at Univ Housing and Rogers Rd

Sun, 19 Feb 2012 20:29:30 EST

There is an outage of University Cablevision at University Village and Rogers Road Housing. Technicians are en route to resolve the issue.

Impact On End Users
University Cablevision is unavailable for residents of University Village and Rogers Road Housing.

Actions Being Taken
We are diagnosing the issue.

Estimated Resolution Time
Unknown.

Start time: 19 Feb 2012 20:26
End time: 19 Feb 2012 20:55

OASIS Maintenance

Sun, 19 Feb 2012 01:21:04 EST

OASIS Maintenance Complete

Start time: 19 Feb 2012 00:05
End time: 19 Feb 2012 02:05

OASIS Maintenance

Fri, 17 Feb 2012 10:15:43 EST

Maintenance will be performed on OASIS/Registration and Withdrawal systems.

Impact On End Users
No disruptions expected; this will occur during normal down time.

Actions Being Taken
Adding a new verification process and text changes to the registration and withdrawal system.

Estimated Resolution Time
2 hours

Start time: 19 Feb 2012 00:05
End time: 19 Feb 2012 02:05

DegreeWorks Maintenance

Sun, 19 Feb 2012 04:35:37 EST

The maintenance was successfully completed and DegreeWorks is back online.

Start time: 19 Feb 2012 00:00
End time: 19 Feb 2012 08:00

DegreeWorks Maintenance

Tue, 14 Feb 2012 14:17:45 EST

Maintenance will be performed on the DegreeWorks database.

Impact On End Users
DegreeWorks will be unavailable between midnight and 8am.

Actions Being Taken
EITS will realign the file system structure on the database server to improve batch processing. If a problem occurs, we will rollback to the previous version.

Estimated Resolution Time
DegreeWorks should be back online by 8am.

Start time: 19 Feb 2012 00:00
End time: 19 Feb 2012 08:00

Remedy System Maintenance

Sat, 18 Feb 2012 20:09:21 EST

This application work has been completed. If you experience any issues with the Remedy service, contact the EITS Help Desk at 706-542-3106.

Start time: 18 Feb 2012 19:20
End time: 18 Feb 2012 20:00

Remedy System Maintenance

Sat, 18 Feb 2012 19:20:43 EST

The Remedy ticketing system will have some minor updates applied to one of the EITS applications on the server.

Impact On End Users
No impact is expected, though it is possible that users connected via the web will have to reconnect.

Actions Being Taken
Applying bug workaround on application work from earlier today. The web cache will be reloaded to apply the changes.

Estimated Resolution Time
45 minutes

Start time: 18 Feb 2012 19:20
End time: 18 Feb 2012 20:00

RHN Maintenance

Sat, 18 Feb 2012 12:00:58 EST

The database schema has been updated and the RHN satellite has been returned to service. Please report any issues to the EITS HelpDesk at 706-542-3106 or via email at helpdesk@uga.edu.

Start time: 18 Feb 2012 10:00
End time: 18 Feb 2012 12:00

RHN Maintenance

Fri, 17 Feb 2012 13:52:00 EST

The database schema will be updated on the RHN satellite.

Impact On End Users
Users attempting to update Red Hat Linux servers or install software through the RHN satellite should expect periods of brief, possibly prolonged disruptions.

Actions Being Taken
The database schema will be updated.

Estimated Resolution Time
2 hours

Start time: 18 Feb 2012 10:00
End time: 18 Feb 2012 12:00

Remedy System Maintenance

Sat, 18 Feb 2012 07:13:40 EST

Remedy maintenance was completed at 7:05 a.m. Contact the Help Desk at 706-542-3106 if you encounter any problems with the Remedy service.

Start time: 18 Feb 2012 05:00
End time: 18 Feb 2012 07:00

Remedy System Maintenance

Fri, 17 Feb 2012 11:48:58 EST

Maintenance will be performed on the Remedy ticketing system on Saturday, February 18, from 5:00-7:00 a.m.

Impact On End Users
The service will be unavailable for one or more brief periods of 2-3 minutes as it is restarted during this downtime window. Remedy will mostly be functioning as usual in between these restarts.

Actions Being Taken
An application for EITS staff is being moved to the production Remedy server.

Estimated Resolution Time
2 hours

Start time: 18 Feb 2012 05:00
End time: 18 Feb 2012 07:00

UGAMail Safelist Maintenance

Sat, 18 Feb 2012 05:11:58 EST

This maintenance was completed successfully. EITS Enterprise Application Support will continue to monitor for issues throughout the weekend. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 18 Feb 2012 04:00
End time: 18 Feb 2012 07:00

UGAMail Safelist Maintenance

Tue, 14 Feb 2012 20:30:35 EST

Beginning at 04:00 Saturday, February 18th, 2012, and ending at 07:00 Saturday, February 18th, 2012, EITS Enterprise Application Support personnel will be performing maintenance on the UGAMail Safelist. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Impact On End Users
No user impact is expected.

Actions Being Taken
Three actions are being performed during this maintenance: 3 new inbound connectors will be put in place, a new Policy Rule will be implemented, and a new Transport Rule will be created. All three of these actions are being taken to support email flow from a third party vendor.

Estimated Resolution Time
This maintenance should be completed in the estimated time specified.

Start time: 18 Feb 2012 04:00
End time: 18 Feb 2012 07:00

Windows Server OS Patching

Sat, 18 Feb 2012 05:48:22 EST

Windows Server patches have been applied. Please contact the helpdesk at helpdesk@uga.edu or 706-542-3106 should you encounter any issues.

Start time: 18 Feb 2012 00:01
End time: 18 Feb 2012 11:59

Windows Server OS Patching

Sat, 18 Feb 2012 05:44:28 EST

Start time: 18 Feb 2012 00:01
End time: 18 Feb 2012 11:59

Windows Server OS Patching

Thu, 16 Feb 2012 23:30:57 EST

EITS personnel will be applying Microsoft OS patches from Saturday 12:01 am until Saturday 11:59 am. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Impact On End Users
Very Little user Impact is expected.

Actions Being Taken
Monthly security patches will be installed and servers will be rebooted as needed.

Estimated Resolution Time
No later than 11:59 AM, most downtimes have been completed by 6:00 AM in the past.

Start time: 18 Feb 2012 00:01
End time: 18 Feb 2012 11:59

Novell UGA tree eDirectory Maintenance

Sat, 18 Feb 2012 03:22:03 EST

An error occurred in one container during this maintenance. Maintenance work has stopped. There should be no user impact. The departmental system administrators have been alerted. Once the error has cleared, this work will be rescheduled.

Start time: 18 Feb 2012 00:00
End time: 18 Feb 2012 04:00

Sitesoft Maintenance

Sat, 18 Feb 2012 00:21:11 EST

This maintenance has been completed successfully. All services are up and operational.

Start time: 18 Feb 2012 00:00
End time: 18 Feb 2012 00:20

Sitesoft Maintenance

Fri, 17 Feb 2012 09:03:21 EST

Adding restriction for Adobe downloads

Impact On End Users
intermittent outages during the maintenance window

Actions Being Taken
Updating httpd.conf to add a MyID LDAP group restricting access to Adobe products.

Estimated Resolution Time
1 hour

Start time: 18 Feb 2012 00:00
End time: 18 Feb 2012 00:20

Novell UGA tree eDirectory Maintenance

Thu, 16 Feb 2012 16:05:56 EST

Partition and Replication work in the Novell UGA tree

Impact On End Users
None expected

Actions Being Taken
Merging departmental partitions that are no longer needed

Estimated Resolution Time
4 hours

Start time: 18 Feb 2012 00:00
End time: 18 Feb 2012 04:00

SMTP Mail Gateway Maintenance

Sat, 18 Feb 2012 01:20:22 EST

SMTP Mail Gateway Maintenance has been completed.

Start time: 18 Feb 2012 00:00
End time: 18 Feb 2012 02:00

SMTP Mail Gateway Maintenance

Fri, 17 Feb 2012 16:49:38 EST

Proposed work will be simplified to include only a memory upgrade and reboot. Chance of user impact is reduced. If, however, you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 18 Feb 2012 00:00
End time: 18 Feb 2012 02:00

SMTP Mail Gateway Maintenance

Thu, 16 Feb 2012 16:57:17 EST

Completing work on last load-balanced UGA smtp server for memory upgrade and to take advantage of filesystem partitioning.

Impact On End Users
None expected, unless local mail configurations define 128.192.11.22 as their smtp gateway (i.e., rather than using recommended VIP mailgateway.uga.edu)

Actions Being Taken
(pre maintenance) snapshot host in VMware restart server select pxe boot select RHEL5 kickstart with multiple partitioning monitor build process set passwords reset certificate on configuration management server ensure services are running install ssh public key for gsh

Estimated Resolution Time
2 hours

Start time: 18 Feb 2012 00:00
End time: 18 Feb 2012 02:00

GACRC - network maintenance

Wed, 15 Feb 2012 09:16:23 EST

Start time: 17 Feb 2012 22:00
End time: 18 Feb 2012 08:00

GACRC - network maintenance

Wed, 15 Feb 2012 09:13:02 EST

The GACRC network switches will be upgraded

Impact On End Users
Logins and interactive use will be restricted. Queued jobs will be suspended, then resumed after the upgrade

Actions Being Taken
Firmaware upgrades to switches

Estimated Resolution Time
10 hours

Start time: 17 Feb 2012 22:00
End time: 18 Feb 2012 08:00

GACRC Network Maintenance

Sat, 18 Feb 2012 04:09:46 EST

The GACRC Network Maintenance has been completed.

Start time: 17 Feb 2012 20:00
End time: 18 Feb 2012 04:00

GACRC Network Maintenance

Tue, 14 Feb 2012 16:15:40 EST

Code upgrades and network node identification will be performed on GACRC switches.

Impact On End Users
Users should expect multiple disruptions during the maintenance window as upgrades are performed on network devices and reloaded.

Actions Being Taken
02/17/2012 20:00 - 23:49 Cables will be identified and tagged. 02/18/2012 00:00 - 07:00 Network switch code will be upgraded. Switches will be reloaded. Configuration changes will be made. Replacement module and optic will be installed.

Estimated Resolution Time
February 18, 07:00

Start time: 17 Feb 2012 20:00
End time: 18 Feb 2012 04:00

The Dawg House - Returner Sign Up Outage

Wed, 22 Feb 2012 14:27:33 EST

The Returner Sign Up Process is currently down

Impact On End Users
Not able to complete Returner Sign Up Process

Actions Being Taken
Currently assessing the issue

Estimated Resolution Time
Undetermined.

Start time: 17 Feb 2012 11:35
End time: 22 Feb 2012 14:09

UGAcard database offline

Wed, 15 Feb 2012 08:40:54 EST

The system has been returned to service and all UGAcard services should be fully functional.

Start time: 15 Feb 2012 07:48
End time: 15 Feb 2012 08:40

UGAcard database offline

Wed, 15 Feb 2012 08:08:27 EST

Update: it's been determined that pay for print functionality is not impacted by this outage. Card production and other administrative functions will not be available until the server has been restarted, which is underway now.

Start time: 15 Feb 2012 07:48
End time: 15 Feb 2012 08:40

UGAcard database offline

Wed, 15 Feb 2012 07:54:42 EST

The database backend for the UGAcard system is experiencing technical issues.

Impact On End Users
UGAcard pay for print services will be unavailable until the database is returned to service. Other UGAcard controlled services may be impacted.

Actions Being Taken
System administrators are investigating to determine the cause of the outage and actions required to return the system to service.

Estimated Resolution Time
Current ETA 8:30am, may be updated as additional information is obtained.

Start time: 15 Feb 2012 07:48
End time: 15 Feb 2012 08:40

UGA Email Disruption

Sat, 11 Feb 2012 13:02:41 EST

Connectivity to email.uga.edu, ugamail.uga.edu, and webmail.uga.edu has been restored.

Start time: 11 Feb 2012 07:59
End time: 11 Feb 2012 12:30

UGA Email Disruption

Sat, 11 Feb 2012 08:47:32 EST

Users are currently reporting issues when attempting to access the UGA email system via email.uga.edu and ugamail.uga.edu.

Impact On End Users
Users attempting to access the UGA email system will be unable to do so via email.uga.edu or ugamail.uga.edu. Access is still available via www.outlook.com.

Actions Being Taken
EITS engineers are working to resolve the issue.

Estimated Resolution Time
Estimated time to resolve this issue is currently unknown

Start time: 11 Feb 2012 07:59
End time: 11 Feb 2012 12:30

UGA Email Disruption

Sat, 11 Feb 2012 08:24:06 EST

Start time: 11 Feb 2012 07:59
End time: 11 Feb 2012 12:30

Remedy System Maintenance

Sat, 11 Feb 2012 07:18:30 EST

Remedy maintenance was completed by 7:00 a.m. Not all tasks were accomplished, but some bug fixes/udpates and the configuration change for overdue notices were put in place.

Start time: 11 Feb 2012 04:00
End time: 11 Feb 2012 07:00

Remedy System Maintenance

Thu, 09 Feb 2012 10:32:46 EST

Maintenance will be performed on the Remedy ticketing system on Saturday, February 11, from 4:00-7:00 a.m.

Impact On End Users
The service will be unavailable as it is restarted perhaps a few times during this downtime window. There may also be slowness or unresponsiveness during the downtime as some queries are being run on the server.

Actions Being Taken
Miscellaneous application updates: bug fixes, moving a test form to production, configuration change for overdue notices. Also, some reports will be run and we plan to remove some unneeded records.

Estimated Resolution Time
Saturday, Feb 11, 7:00 a.m.

Start time: 11 Feb 2012 04:00
End time: 11 Feb 2012 07:00

eLearning Commons

Sat, 11 Feb 2012 03:25:36 EST

eLC service was restored at 03:24.

Start time: 11 Feb 2012 03:00
End time: 11 Feb 2012 05:00

eLearning Commons

Fri, 10 Feb 2012 08:05:09 EST

Start time: 11 Feb 2012 03:00
End time: 11 Feb 2012 05:00

MyUGA Portal maintenance

Sat, 11 Feb 2012 02:30:56 EST

This maintenance has been completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 11 Feb 2012 00:00
End time: 11 Feb 2012 02:30

MyUGA Portal maintenance

Fri, 10 Feb 2012 14:56:45 EST

The portal service will have its SSL certificate updated. More details can be found in the networking load balancer maintenance description.

Impact On End Users
Users can expect a disruption to the portal service during this period

Actions Being Taken
System administrators and network engineers will be updating the security certificate.

Estimated Resolution Time
We expect the portal service to be fully operational by 7 am.

Start time: 11 Feb 2012 00:00
End time: 11 Feb 2012 02:30

PAWS Wireless Network Maintenance (Housing)

Fri, 10 Feb 2012 17:18:41 EST

The maintenance scheduled for the Housing PAWS Wireless Network on February 11th, from 00:00 to 07:00 has been canceled and will be rescheduled for a later date.

Start time: 11 Feb 2012 00:00
End time: 11 Feb 2012 07:00

PAWS Wireless Network Maintenance (Housing)

Wed, 08 Feb 2012 14:25:23 EST

Maintenance will be performed on the Housing PAWS Wireless Network February 11th, from 00:00 to 07:00.

Impact On End Users
Housing users should expect occasional, possibly prolonged, periods of disruption to PAWS Wireless access during the maintenance window. If you have any questions please contact the EITS helpdesk at 706-542-3106

Actions Being Taken
Housing access points will be moved to a new wireless controller.

Estimated Resolution Time
February 11th, 07:00

Start time: 11 Feb 2012 00:00
End time: 11 Feb 2012 07:00

Boyd Datacenter Load Balancer Maintenance

Sat, 11 Feb 2012 02:40:36 EST

The Boyd data center load balancer maintenance has been completed successfully. If you experience issues accessing the MyUGA Portal or other load balanced services please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 11 Feb 2012 00:00
End time: 11 Feb 2012 02:37

Boyd Datacenter Load Balancer Maintenance

Thu, 09 Feb 2012 13:45:10 EST

Network Engineering will be performing hardware and SSL Certificate upgrades for the MyUGA portal.

Impact On End Users
End users will periodically experience service disruption when attempting to connect to the MyUGA Portal during the maintenance window. End users may experience SSL certificate issues attempting to connect to the MyUGA Portal during the maintenance window. These issues may present to users as a popup reporting that the site is untrusted. Impact is not expected, but may occur, for other servers/services using the load balancer services. System administrators should test to ensure that services are operational following the maintenance window.

Actions Being Taken
-Installation of new load balancer for Portal services. -Physical move of connections from legacy load balancer to new load balancer. -SSL certificate renewal for: my.uga.edu my-stage.beta.uga.edu my.beta.uga.edu

Estimated Resolution Time
Network Engineering expects to complete these actions by 03:00, however we reserve the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 07:00.

Start time: 11 Feb 2012 00:00
End time: 11 Feb 2012 02:37

Emergency Remedy Maintenance Task

Fri, 10 Feb 2012 21:00:44 EST

The update has been performed and Remedy appears to be functioning normally. Call the EITS Help Desk at 706-542-3106 to report any issues with the Remedy service.

Start time: 10 Feb 2012 20:48
End time: 10 Feb 2012 20:58

Emergency Remedy Maintenance Task

Fri, 10 Feb 2012 20:48:15 EST

An unscheduled Remedy update will be put in place in the next few minutes.

Impact On End Users
There is no expected impact. At worst, the service would need to be restarted, requiring an interruption of 2 or 3 minutes.

Actions Being Taken
A minor update will be performed on the Remedy Service as a precaution.

Estimated Resolution Time
10 minutes

Start time: 10 Feb 2012 20:48
End time: 10 Feb 2012 20:58

SecureUGA Maintenance

Fri, 10 Feb 2012 15:31:34 EST

Start time: 10 Feb 2012 17:00
End time: 10 Feb 2012 19:00

SecureUGA Maintenance

Fri, 10 Feb 2012 15:29:44 EST

Maintenance will be performed on the SecureUGA web application.

Impact On End Users
Users should expect no impact, however there is a possibility of occasional, prolonged periods of service disruption during the maintenance window.

Actions Being Taken
Maintenance will fix minor issues and to update the SecureUGA reporting tool.

Estimated Resolution Time
2 hours

Start time: 10 Feb 2012 17:00
End time: 10 Feb 2012 19:00

Multiple Service Disruption Resolved

Fri, 10 Feb 2012 16:41:50 EST

A rogue process on one of the web server nodes disrupted multiple services for about 15 minutes beginning about 3:20pm. The node has been taken offline for forensics.

Impact On End Users
The process utilized 1 gigabit per second of network bandwidth, which is probably why other services on the load balancer were affected. Vistors to uga.edu, eLC, and our other load-balanced services may have had intermittent trouble.

Actions Being Taken
The node is currently offline. The system administrator will disable a suspect hosting site and contact the site owner. He will review the code, logs, and processes on the server. Information security is also reviewing a snapshot of the server.

Estimated Resolution Time
.

Start time: 10 Feb 2012 15:20
End time: 10 Feb 2012 15:40

Sakai outage

Thu, 09 Feb 2012 16:28:50 EST

The sakai.uga.edu application server experienced an outage between 13:12 and 13:28.

Impact On End Users
Any logged in users would have lost sessions and connectivity during the outage.

Actions Being Taken
Additional root cause analysis may be taken, but it appears that the server temporarily lost power.

Estimated Resolution Time
Service has already been restored.

Start time: 09 Feb 2012 13:12
End time: 09 Feb 2012 13:28

DB2 v9 Upgrade - New Function Mode (NFM)

Sun, 05 Feb 2012 03:10:40 EST

The final phase of the DB2 V9 (New Function Mode) upgrade has been successfully completed in our production environment. Testing indicates that all DB2 related services are available.

Start time: 05 Feb 2012 00:00
End time: 05 Feb 2012 06:00

DB2 v9 Upgrade - New Function Mode (NFM)

Tue, 31 Jan 2012 09:12:08 EST

Production databases will be down for maintenance. During this time, all applications and services that utilize the IMS and DB2 databases will be unavailable.

Impact On End Users
All applications that access DB2

Actions Being Taken
System backup will be performed. This is to notify our users that the final phase of the DB2 V9 upgrade - new function mode (NFM), will be performed on the production DB2 environment. Perform testing plan. If successful, DB2 will be at the NFM level. If problems are encountered, we will roll-back to the current level - enable new function mode (ENFM)

Estimated Resolution Time
6 Hours

Start time: 05 Feb 2012 00:00
End time: 05 Feb 2012 06:00

DB2 v9 Upgrade - New Function Mode (NFM)

Mon, 30 Jan 2012 17:03:30 EST

Start time: 05 Feb 2012 00:00
End time: 05 Feb 2012 06:00

UGAMail Transport Rule Maintenance

Sat, 04 Feb 2012 06:12:03 EST

This maintenance has been completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 04 Feb 2012 03:00
End time: 04 Feb 2012 07:00

UGAMail Transport Rule Maintenance

Mon, 30 Jan 2012 14:06:05 EST

This maintenance has been rescheduled for this upcoming weekend. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 04 Feb 2012 03:00
End time: 04 Feb 2012 07:00

UGAMail Transport Rule Maintenance

Sat, 28 Jan 2012 03:57:59 EST

This maintenance has been canceled for this weekend and will be rescheduled. No actions were taken on this maintenance.

Start time: 04 Feb 2012 03:00
End time: 04 Feb 2012 07:00

UGAMail Transport Rule Maintenance

Fri, 27 Jan 2012 16:13:05 EST

Maintenance will be performed on a UGAMail Policy Rule and a UGAMail Transport Rule to allow for more robust handling and reporting of UGAAlert messages.

Impact On End Users
No impact is expected. All communications should continue to flow like normal.

Actions Being Taken
These two rules will be implemented during the maintenance window and monitored throughout the weekend.

Estimated Resolution Time
This maintenance should be completed by the end of the maintenance window, Saturday, Jan 28th, at 7am.

Start time: 04 Feb 2012 03:00
End time: 04 Feb 2012 07:00

Boyd Datacenter Load Balancer Maintenance

Sat, 04 Feb 2012 14:12:30 EST

Correction to previous update... my.beta.uga.edu - renewed my-stage.beta.uga.edu - not renewed, due to technical difficulties, previous certificate operational my.uga.edu - not renewed, due to technical difficulties, previous certificate operational

Start time: 04 Feb 2012 00:00
End time: 04 Feb 2012 07:00

Boyd Datacenter Load Balancer Maintenance

Sat, 04 Feb 2012 06:59:59 EST

The Boyd load balancer maintenance has been completed. The certificate for my.beta.uga.edu has been renewed. Portal administrators should confirm normal operational status. The certificates for my-stage.beta.uga.edu and my.beta.uga.edu were not renewed due to difficulties. All changes to these certificates were returned to the previous configuration. Portal administrators should confirm normal operational status.

Start time: 04 Feb 2012 00:00
End time: 04 Feb 2012 07:00

Boyd Datacenter Load Balancer Maintenance

Fri, 03 Feb 2012 11:25:59 EST

Updated date...maintenance actions are Saturday February 4, 2012 00:00 to 07:00.

Start time: 04 Feb 2012 00:00
End time: 04 Feb 2012 07:00

Boyd Datacenter Load Balancer Maintenance

Fri, 03 Feb 2012 11:16:02 EST

Network Engineering will be performing SSL Certificate upgrades for the MyUGA portal.

Impact On End Users
End users may experience SSL certificate issues and/or service disruption attempting to connect to the MyUGA Portal during the maintenance window. These issues may present to users as a popup reporting that the site is untrusted. Impact is not expected, but may occur, for other servers/services using the load balancer services. System administrators should test to ensure that services are operational following the maintenance window.

Actions Being Taken
SSL certificate renewal for: my.uga.edu my-stage.beta.uga.edu my.beta.uga.edu

Estimated Resolution Time
Network Engineering expects to complete these actions by 03:00, however we reserve the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 07:00.

Start time: 04 Feb 2012 00:00
End time: 04 Feb 2012 07:00

Campus Internet Connectivity Maintenance

Sat, 04 Feb 2012 07:01:06 EST

The Campus Internet Connectivity Maintenance has been completed. Normal operations are resumed.

Start time: 03 Feb 2012 23:00
End time: 04 Feb 2012 07:00

Campus Internet Connectivity Maintenance

Mon, 30 Jan 2012 13:32:08 EST

Network Engineering will be performing maintenance on the campus Internet edge to add resiliency for SoX/I2 and TRCPS high speed connections.

Impact On End Users
Network Engineering expects 4 to 5 possibly prolonged (15 minutes or more) disruptions, affecting Internet access to and from University systems. These disruptions could occur at anytime during the maintenance window. Resiliency will be tested for each peer separately. End users may experience disruption to some Internet locations while access to other locations will be normal.

Actions Being Taken
Configuration changes will be made to add resiliency for SoX/I2 and TRCPS high speed connections. To test resiliency the primary connections will need to be shut down. The transition from the primary to the secondary connection could result in disruption. Resiliency will be tested for each peer separately.

Estimated Resolution Time
Network Engineering reserves the entire window for maintenance and testing. Notice will be posted once testing procedures are completed. All maintenance actions will be completed by 07:00.

Start time: 03 Feb 2012 23:00
End time: 04 Feb 2012 07:00

Potential service outages related to network maintenance

Sat, 04 Feb 2012 07:05:45 EST

The network maintenance has been completed, testing indicates that all services are available.

Start time: 03 Feb 2012 23:00
End time: 04 Feb 2012 07:00

Potential service outages related to network maintenance

Fri, 03 Feb 2012 17:10:50 EST

Correction: the primary Blackberry/Exchange service will not be shut down, just the secondary BES failover server. This will allow mail to be queued, but mail delivery to devices may be impacted during the network maintenance.

Start time: 03 Feb 2012 23:00
End time: 04 Feb 2012 07:00

Potential service outages related to network maintenance

Fri, 03 Feb 2012 15:13:45 EST

Due to previously announced Network Engineering maintenance (load balancer and internet connectivity), the following systems might be unavailable for some or all of the maintenance period: Clarity, Degreeworks, IDM, Kronos, MyDrive, MyWeb, MyID /Contact ID, MyUGA portal, On-premises Blackberry Enterprise Service, On-premises Exchange Service, UGA Webhosting, UGA Website

Impact On End Users
Internet connectivity maintenance (23:00 to 7:00) could impact the availability of all services listed. Due the sensitivity of this service, the Exchange/Blackberry service will be shutdown during this time. The load balancer maintenance is not expected to impact any service, but connected systems are listed in the unlikely event that impact is detected.

Actions Being Taken
Since the Exchange/Blackberry service depends heavily on internet connectivity, that service will be shutdown during the internet connectivity maintenance. All other systems are expected to remain available, and no modification to these services will be performed.

Estimated Resolution Time
Administrators will be testing these services upon completion of network maintenance, and will update this announcement once maintenance is complete.

Start time: 03 Feb 2012 23:00
End time: 04 Feb 2012 07:00

Nolij Disruption

Sat, 28 Jan 2012 21:37:11 EST

This service has been restored by removing the patches that caused the errors. We are sorry for any inconvenience this may have caused.

Start time: 28 Jan 2012 18:00
End time: 28 Jan 2012 21:30

Nolij Disruption

Sat, 28 Jan 2012 19:23:25 EST

Users may be experiencing trouble accessing the Nolij Web App. EITS system administrators believe it is caused by some of the patches that were applied this morning. We are rolling back the patches in attempt to remedy the problem.

Impact On End Users
Nolij Web App users are affected.

Actions Being Taken
EITS system administrators are reviewing the errors and will roll back the patches that are causing the problem.

Estimated Resolution Time
We expect the service to be up by 11pm, depending on the actions required.

Start time: 28 Jan 2012 18:00
End time: 28 Jan 2012 21:30

OASIS Maintenance

Sat, 28 Jan 2012 10:44:09 EST

OASIS Maintenance Completely Successfully

Start time: 28 Jan 2012 07:00
End time: 28 Jan 2012 09:00

OASIS Maintenance

Thu, 26 Jan 2012 12:08:03 EST

OASIS may be slow and/or unresponsive for short periods of time Saturday January 28th from 7:00 am till 9:00 am.

Start time: 28 Jan 2012 07:00
End time: 28 Jan 2012 09:00

OASIS Maintenance

Thu, 26 Jan 2012 12:07:00 EST

OASIS Maintenance for new version of Vendor product.

Impact On End Users
OASIS may be slow and/or unresponsive for short periods of time.

Actions Being Taken
Stress test of new version of Web Enabled OASIS.

Estimated Resolution Time
9:00 am

Start time: 28 Jan 2012 07:00
End time: 28 Jan 2012 09:00

eLearning Commons Maintenance

Sat, 28 Jan 2012 03:38:30 EST

eLearning Commons was returned to service at 03:35.

Start time: 28 Jan 2012 03:00
End time: 28 Jan 2012 05:00

eLearning Commons Maintenance

Wed, 25 Jan 2012 09:44:09 EST

Start time: 28 Jan 2012 03:00
End time: 28 Jan 2012 05:00

Sitesoft Maintenance

Sat, 28 Jan 2012 01:16:23 EST

This maintenance was completed successfully. All services are functioning properly.

Start time: 28 Jan 2012 00:30
End time: 28 Jan 2012 01:30

Sitesoft Maintenance

Wed, 25 Jan 2012 14:09:00 EST

Maintenance will be performed on the system that hosts sitesoft.uga.edu, This system also handles eDirectory TimeSync and SLP.

Impact On End Users
Brief outages to the web site sitesoft.uga.edu will occur. eDirectory TimeSync and SLP will be handled by the redundant systems during the outage period.

Actions Being Taken
Moving fibre cable to a different port. Port failure suspected.

Estimated Resolution Time
1 hour

Start time: 28 Jan 2012 00:30
End time: 28 Jan 2012 01:30

LDAPS (edssec.uga.edu)

Sat, 28 Jan 2012 00:21:57 EST

The downtime has been completed successfully.

Start time: 28 Jan 2012 00:05
End time: 28 Jan 2012 00:20

LDAPS (edssec.uga.edu)

Fri, 27 Jan 2012 10:33:45 EST

Renewing self-signed certificates on eds6

Impact On End Users
No user impact is expected

Actions Being Taken
Renewing self-signed certificates on eds6

Estimated Resolution Time
15 minutes

Start time: 28 Jan 2012 00:05
End time: 28 Jan 2012 00:20

Hardware Relocation for NDD and PAWS Servers

Sat, 28 Jan 2012 02:01:15 EST

The move went smoothly thanks to good networking folk and rapid rail kits. Testing suggests all associated services are back online. The only issue was finding the blasted ILOM password. A second reboot was required to reset it from the ROM.

Start time: 28 Jan 2012 00:00
End time: 28 Jan 2012 02:00

Hardware Relocation for NDD and PAWS Servers

Thu, 26 Jan 2012 13:39:01 EST

A database server associated with the following services will be moved: * network device database (a.k.a. NDD or DHCP database) * PAWS wireless authentication * UGA Enterprise SSL VPN * the preferred email address registration system

Impact On End Users
PAWS wireless logins may be affected. DNLs will not be able to make changes to the NDD. But, DHCP service for existing devices will not be affected. Faculty and staff will not be able to change their preferred email address. New connections to the VPN will not be allowed during the move, though existing ones should work.

Actions Being Taken
A database server will be physically moved to another room and reconnected.

Estimated Resolution Time
In reality, this move may take less than thirty minutes. But, we have reserved two hours in case of unforeseen issues.

Start time: 28 Jan 2012 00:00
End time: 28 Jan 2012 02:00

Hardware Relocation for NDD and PAWS Servers

Thu, 26 Jan 2012 13:37:32 EST

This database server move will also disallow new connections to the UGA Enterprise SSL VPN. Connections made prior to the time that the server is unplugged should continue to function.

Start time: 28 Jan 2012 00:00
End time: 28 Jan 2012 02:00

Linux Server Patching

Sat, 28 Jan 2012 09:34:02 EST

Linux Server Patching has been completed. The few issues encountered have been reported to the system owners. All Affected Systems should be available now. If you encounter a problem in any Affected System please call the EITS help desk @ 706-542-3106.

Start time: 28 Jan 2012 00:00
End time: 28 Jan 2012 12:00

Linux Server Patching

Fri, 27 Jan 2012 10:14:58 EST

Security and maintenance patching will be installed on our Linux OS systems.

Impact On End Users
Services that this patching will include are DegreeWorks, DHCP, DNS, EITS Wiki Server, Listserv, MyUGA Portal, Time Servers, UGA FTP and UGA Webhosting could experience occasional and possibly prolonged period of service disruption during the maintenance window.

Actions Being Taken
EITS has been testing these patches on our development and test servers.

Estimated Resolution Time
The patching of all the servers will begin at midnight on Saturday and is estimated to be finished at noon on Saturday.

Start time: 28 Jan 2012 00:00
End time: 28 Jan 2012 12:00

Red Hat Satellite Server Updates

Thu, 26 Jan 2012 18:45:46 EST

The UGA Red Hat Satellite server (rhn.uga.edu) has been successfully updated. Please report any problems or discrepancies to the EITS help desk.

Start time: 26 Jan 2012 18:00
End time: 26 Jan 2012 19:00

Red Hat Satellite Server Updates

Thu, 26 Jan 2012 15:03:38 EST

Our repository of Red Hat Software Upgrades itself needs upgrading from the master Red Hat site.

Impact On End Users
A short outage, perhaps 10-30 minutes

Actions Being Taken
Downloading packages, applying.

Estimated Resolution Time
30 Minutes

Start time: 26 Jan 2012 18:00
End time: 26 Jan 2012 19:00

Agronomy Seed Lab Network Maintenance

Tue, 24 Jan 2012 12:39:30 EST

Maintenance will be performed on the network serving the following building: Agronomy Seed Lab Users in this location can expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 25 Jan 2012 07:00
End time: 25 Jan 2012 07:30

UGAMail Safelist Maintainance

Fri, 20 Jan 2012 10:45:28 EST

Beginning at 07:00 Saturday, January 21, 2012, and ending at 11:00 Saturday, January 21, 2012, EITS Enterprise Application Support personnel will be performing maintenance on the UGAMail Safelist. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 21 Jan 2012 07:00
End time: 21 Jan 2012 11:00

Remedy System Maintenance

Sat, 21 Jan 2012 07:49:19 EST

Remedy maintenance was successfully completed at 7:00 a.m.

Start time: 21 Jan 2012 05:00
End time: 21 Jan 2012 07:00

Remedy System Maintenance

Fri, 20 Jan 2012 16:22:38 EST

Maintenance will be performed on the Remedy ticketing system on Saturday, January 21, from 5:00-7:00 a.m. Miscellaneous application updates will be put in place. There may be occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 21 Jan 2012 05:00
End time: 21 Jan 2012 07:00

UGADS3 (Novell UGA Tree)

Sat, 21 Jan 2012 01:02:38 EST

Maintenance is complete. All services are functioning properly.

Start time: 21 Jan 2012 00:10
End time: 21 Jan 2012 02:00

UGADS3 (Novell UGA Tree)

Thu, 19 Jan 2012 16:38:58 EST

UGADS3 will be under maintenance due to infrastructure improvements. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 21 Jan 2012 00:10
End time: 21 Jan 2012 02:00

Windows Server Patching 01/21/2012

Sat, 21 Jan 2012 05:01:10 EST

EITS personnel have completed applying Microsoft OS patches at 5:00am. Active Directory, Blackberry Exchange, WSUS, and Kronos are available. If you experience any problems, please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Start time: 21 Jan 2012 00:01
End time: 21 Jan 2012 05:00

Windows Server Patching 01/21/2012

Thu, 19 Jan 2012 12:46:24 EST

Start time: 21 Jan 2012 00:01
End time: 21 Jan 2012 05:00

Scheduled maintenance

Fri, 20 Jan 2012 14:43:34 EST

EITS personnel will be applying Microsoft OS patches from Saturday 12:01 am until Saturday 11:59 am. EITS Windows servers, including Active Directory, may be unavailable during this time. Service disruptions for authentication to the PAWS-Secure wireless network are not expected, but could occur during this maintenance window. For questions about this or any other EITS service, please contact the EITS helpdesk at helpdesk@uga.edu or 706-542-3106.

Start time: 21 Jan 2012 00:01
End time: 21 Jan 2012 11:59

PAWS Wireless Network Disruption (South Campus)

Wed, 18 Jan 2012 09:41:55 EST

Normal operations have been restored to all PAWS wireless systems. If you continue to experience issues or have questions please contact the EITS helpdesk at 706-542-3106

Start time: 18 Jan 2012 09:15
End time: 18 Jan 2012 12:00

PAWS Wireless Network Disruption (South Campus)

Wed, 18 Jan 2012 09:17:38 EST

Some users on South Campus may be experiencing intermittent disruption with PAWS wireless connectivity. EITS is currently investigating this issue. If you experience issues or have questions please contact the EITS helpdesk at 706-542-3106

Start time: 18 Jan 2012 09:15
End time: 18 Jan 2012 12:00

GACRC Network Maintenance

Sat, 14 Jan 2012 09:38:27 EST

This maintenance was completed successfully.

Start time: 14 Jan 2012 09:00
End time: 14 Jan 2012 09:20

GACRC Network Maintenance

Thu, 12 Jan 2012 13:25:53 EST

Maintenance will be performed on the network serving the Georgia Advanced Computing Resource Center (RCC). No network disruptions are anticipated. Users experiencing any issues after the downtime window should contact the EITS Help Desk at 706-542-3106.

Start time: 14 Jan 2012 09:00
End time: 14 Jan 2012 09:20

Boyd - PAWS Wireless Network Maintenance

Fri, 13 Jan 2012 10:39:19 EST

Maintenance is being performed on the segment of the UGA network which includes the PAWS wireless network serving the Boyd Graduate and Research Studies building. Users in these locations can expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 14 Jan 2012 05:00
End time: 14 Jan 2012 06:01

UGA smtp mail gateway maintenance

Sat, 14 Jan 2012 05:55:53 EST

Schedule SMTP mail gateway maintenance has been completed. Drive space was added to two devices. It was decided memory addition was not needed.

Start time: 14 Jan 2012 05:00
End time: 14 Jan 2012 07:00

UGA smtp mail gateway maintenance

Fri, 06 Jan 2012 11:23:43 EST

Resource enhancement (memory and drive space) will be added to two of the three load-balanced mail gateway servers. Interruption of service is not expected except where local configurations point to one or both of the following two entries (e.g., as mail relays): willow.cc.uga.edu 128.192.11.106 waikiki.cc.uga.edu 128.192.11.21

Start time: 14 Jan 2012 05:00
End time: 14 Jan 2012 07:00

Boyd Building Router Maintenance

Sat, 14 Jan 2012 06:04:03 EST

The work was successfully completed at 6:01am.

Start time: 14 Jan 2012 05:00
End time: 14 Jan 2012 06:01

Boyd Building Router Maintenance

Fri, 13 Jan 2012 10:35:01 EST

Maintenance will be performed on the network segment serving the the following locations: Boyd Graduate Studies and Research Center West Campus Parking Deck South Campus Parking Deck T1 Lines Serving the following locations: 198 Waddell Street 290 Hull Street Buckhead Executive Education Center Central Research Stores Hazardous Materials Management Office Institute of Continuing Law Education USDA Watkinsville Users in these locations can expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 14 Jan 2012 05:00
End time: 14 Jan 2012 06:01

Boyd - VPN Network Maintenance

Fri, 13 Jan 2012 10:44:17 EST

Maintenance is being performed on the segment of the UGA network which includes the UGA Enterprise SSL VPN. Users can expect occasional, possibly prolonged, periods of service disruption during the maintenance window. Upon completion of the maintenance, users may have to log in to restore their sessions.

Start time: 14 Jan 2012 05:00
End time: 14 Jan 2012 06:01

LDAPS Maintenance

Sat, 14 Jan 2012 01:42:07 EST

The work was successfully completed at 01:40

Start time: 14 Jan 2012 00:00
End time: 14 Jan 2012 02:00

LDAPS Maintenance

Wed, 11 Jan 2012 17:15:17 EST

Maintenance will be performed on the systems behind eds.uga.edu and edssec.uga.edu. No service disruption is expected.

Start time: 14 Jan 2012 00:00
End time: 14 Jan 2012 02:00

eLearning Commons Maintenance

Sat, 14 Jan 2012 00:47:05 EST

The work was successfully completed at 00:40.

Start time: 14 Jan 2012 00:00
End time: 14 Jan 2012 02:00

eLearning Commons Maintenance

Thu, 12 Jan 2012 13:43:27 EST

A malfunctioning standby load-balancer serving eLearning Commons will be replaced during the maintenance window of midnight until 02:00 on Saturday, January 14. No disruptions to service are expected.

Start time: 14 Jan 2012 00:00
End time: 14 Jan 2012 02:00

Family Housing

Wed, 11 Jan 2012 17:37:11 EST

Network connectivity has been restored to Family Housing.

Start time: 11 Jan 2012 14:20
End time: 11 Jan 2012 17:30

Family Housing

Wed, 11 Jan 2012 14:37:42 EST

Network connectivity to some Family housing buildings, Campus Transit and the Adminstrative Services Warehouse is currently disrupted due to a power outage. The following locations are know to be experiencing disruption: Family Housing M Family Housing N Family Housing P Family Housing T Family Housing U Family Housing V Family Housing Office Administrative Services Warehouse Campus Transit

Start time: 11 Jan 2012 14:20
End time: 11 Jan 2012 17:30

South Lumpkin Street Network Maintenance

Mon, 09 Jan 2012 15:14:53 EST

Maintenance will be performed on the network serving the buildings: 1260 S. Lumpkin Street 1280 S. Lumpkin Street 1324 S. Lumpkin Street Auxiliary Services Users in these locations can expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 11 Jan 2012 06:30
End time: 11 Jan 2012 07:30

OASIS and Registrar Application Maintenance

Sun, 08 Jan 2012 02:27:38 EST

Maintenance completely successfully.

Start time: 08 Jan 2012 00:30
End time: 08 Jan 2012 07:00

OASIS and Registrar Application Maintenance

Fri, 06 Jan 2012 13:10:40 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window. Includes moving of a new screen along with modifications to existing ones.

Start time: 08 Jan 2012 00:30
End time: 08 Jan 2012 07:00

UGAMail Safelist Maintenance

Sat, 07 Jan 2012 05:58:24 EST

This maintenance has been successfully completed. If you experience issues following this maintenance or have any questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 07 Jan 2012 04:00
End time: 07 Jan 2012 07:00

UGAMail Safelist Maintenance

Wed, 04 Jan 2012 10:07:48 EST

Beginning at 04:00 Saturday, January 7, 2012, and ending at 07:00 Saturday, January 7, 2012, EITS Enterprise Application Support will be performing maintenance on the UGAMail Safelist. No disruptions or outages are planned or expected during this period. If you experience issues during or following the maintenance or have any questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 07 Jan 2012 04:00
End time: 07 Jan 2012 07:00

eLearning Commons Maintenance

Sat, 07 Jan 2012 04:28:03 EST

eLearning Commons was returned to service at 04:23 after maintenance was successfully completed.

Start time: 07 Jan 2012 03:00
End time: 07 Jan 2012 05:00

eLearning Commons Maintenance

Wed, 04 Jan 2012 12:40:27 EST

Maintenance will be performed on eLearning Commons beginning at 3am on 1/7/2012. An outage of at least 30 minutes will occur at the beginning of the maintenance window.

Start time: 07 Jan 2012 03:00
End time: 07 Jan 2012 05:00

IDM Maintenance (idm.uga.edu)

Sat, 07 Jan 2012 01:17:43 EST

Maintenance successfully completed by 1.15am

Start time: 07 Jan 2012 00:01
End time: 07 Jan 2012 02:00

IDM Maintenance (idm.uga.edu)

Fri, 06 Jan 2012 14:34:25 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 07 Jan 2012 00:01
End time: 07 Jan 2012 02:00

Exchange and Blackberry Maintenance

Fri, 06 Jan 2012 22:44:02 EST

Maintenance on the on-premise Exchange and Blackberry Enterprise Servers has been completed. If you experience issues following the maintenance please contact the EITS helpdesk at 706-542-3106.

Start time: 06 Jan 2012 18:00
End time: 06 Jan 2012 23:00

Exchange and Blackberry Maintenance

Fri, 06 Jan 2012 14:48:28 EST

EITS will be performing maintenance on the Exchange and Blackberry services. This work will include installing a new monitoring service, updating DNS entries for the Blackberry domain, and adding an additional fail over server for Blackberry. We expect no disruptions to users during this maintenance window.

Start time: 06 Jan 2012 18:00
End time: 06 Jan 2012 23:00

Datacenter Maintenance

Sun, 01 Jan 2012 23:33:32 EST

Datacenter Maintenance has been completed. Administrators are advised to test service availability. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 01 Jan 2012 12:00
End time: 01 Jan 2012 23:30

Datacenter Maintenance

Sat, 31 Dec 2011 22:45:14 EST

January 1st 2012 from 12:00 to 23:59 EITS Network Engineering will be performing maintenance on Boyd and Peabody Datacenter switching/routing equipment. Extended disruption is not expected, but brief disruption may occur for the following services: - Intra-campus access to Datacenter systems/services. This maintenance is followup to some minor actions that could not be completed during the 12/30 maintenance. Some switching and/or routing updates may occur, which may result in brief interruption of service. System administrators are advised to monitor and test access to services following the maintenance. Notice will be posted when maintenance actions are completed.

Start time: 01 Jan 2012 12:00
End time: 01 Jan 2012 23:30

Mainframe Downtime

Fri, 23 Dec 2011 12:59:51 EST

All mainframe services such as student, financial and administrative applications that require mainframe databases as well as mainframe peripheral devices will be unavailable for use due to system reload. No production or system changes will be made, just a reload to refresh address spaces and memory allocations that have become unusable during normal business processes. Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications on campus. Other mainframe services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Start time: 01 Jan 2012 01:00
End time: 01 Jan 2012 03:00

Partial BES outage for users

Fri, 30 Dec 2011 21:19:59 EST

The synchronization of communication between servers were disrupted causing the intermittent service outage. We have fixed this problem and all services now function normally. We will continue to monitor to ensure functionality. Expect possible disruptions due to network maintenance.

Start time: 30 Dec 2011 19:04
End time: 30 Dec 2011 20:00

Partial BES outage for users

Fri, 30 Dec 2011 19:16:28 EST

UGA Blackberry devices are currently experiencing difficulty with service. This service may be localized to Verizon customers. We are investigating the problem and continuing to check the AT&T service. Updates will be posted as soon as it is available.

Start time: 30 Dec 2011 19:04
End time: 30 Dec 2011 20:00

Partial BES outage for users

Fri, 30 Dec 2011 19:06:15 EST

The system is experiencing technical difficulties and EITS is using all resources to return it to a normal operational status. Currently, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 30 Dec 2011 19:04
End time: 30 Dec 2011 20:00

MyTime.uga.edu (Kronos)

Fri, 23 Dec 2011 10:49:08 EST

The system will be unavailable during the Boyd Datacenter network maintenance scheduled during this time period.

Start time: 30 Dec 2011 08:00
End time: 30 Dec 2011 23:59

PAWS Wireless Network Maintenance

Fri, 23 Dec 2011 16:20:19 EST

Maintenance will be performed on the PAWS Wireless Network December 30th, from 08:00 to 23:59. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 30 Dec 2011 08:00
End time: 30 Dec 2011 23:59

Campus Core and Boyd Datacenter Maintenance

Sat, 31 Dec 2011 05:03:42 EST

Campus Core and Boyd Datacenter Maintenance has been completed. Administrators are advised to test service availability. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 30 Dec 2011 08:00
End time: 31 Dec 2011 05:00

Campus Core and Boyd Datacenter Maintenance

Sat, 31 Dec 2011 02:32:36 EST

Campus Core and Boyd Datacenter Maintenance has been extended to 05:00

Start time: 30 Dec 2011 08:00
End time: 31 Dec 2011 05:00

Campus Core and Boyd Datacenter Maintenance

Fri, 30 Dec 2011 23:37:28 EST

Campus Core and Boyd Datacenter Maintenance has been extended to 03:00.

Start time: 30 Dec 2011 08:00
End time: 31 Dec 2011 05:00

Campus Core and Boyd Datacenter Maintenance

Tue, 20 Dec 2011 14:29:21 EST

December 30th 2011 from 08:00 to 23:59 EITS Network Engineering will be performing maintenance on Campus Core and Boyd Datacenter switching/routing equipment. Expect occasional, possibly prolonged, periods of service disruption for the following services: - Intra-campus access to Boyd Datacenter systems/services.

Start time: 30 Dec 2011 08:00
End time: 31 Dec 2011 05:00

Campus Internet Connectivity

Fri, 30 Dec 2011 03:30:07 EST

Campus Internet Connectivity maintenance has been completed. Normal operations are resumed. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 29 Dec 2011 15:00
End time: 30 Dec 2011 03:00

Campus Internet Connectivity

Tue, 20 Dec 2011 14:33:04 EST

From December 29th 15:00 until December 30th 03:00, Network Engineering will be performing maintenance on the campus Internet edge. Expect occasional, possibly prolonged, periods of service disruption to the following services: Internet access to and from University systems

Start time: 29 Dec 2011 15:00
End time: 30 Dec 2011 03:00

Boyd Datacenter Maintenance

Wed, 21 Dec 2011 19:39:43 EST

Maintenance on the Boyd Datacenter network has been completed.

Start time: 21 Dec 2011 17:45
End time: 21 Dec 2011 19:38

Boyd Datacenter Maintenance

Wed, 21 Dec 2011 17:45:06 EST

Maintenance will be performed December 21st at 17:45 on the Boyd Datacenter network. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 21 Dec 2011 17:45
End time: 21 Dec 2011 19:38

Boyd Datacenter Disruption

Wed, 21 Dec 2011 16:43:33 EST

Normal operation have been resumed.

Start time: 21 Dec 2011 16:20
End time: 21 Dec 2011 16:38

Boyd Datacenter Disruption

Wed, 21 Dec 2011 16:27:56 EST

Access to some services in the Boyd Datacenter are currently experiencing disruption. Network Engineering is currently working to restore normal operation.

Start time: 21 Dec 2011 16:20
End time: 21 Dec 2011 16:38

Network outage in portions of Creswell Hall

Wed, 21 Dec 2011 10:10:32 EST

Some areas in Creswell Hall are experiencing a network outage due to damage to fiber in the building. The fiber is being repaired at this time.

Start time: 21 Dec 2011 10:07
End time: 21 Dec 2011 11:15

SecureUGA Maintenance

Tue, 20 Dec 2011 16:12:51 EST

Maintenance will be performed on the SecureUGA web application to fix minor issues and to update the SecureUGA reporting tool. Users should expect no impact, however there is a possibility of occasional, prolonged periods of service disruption during the maintenance window.

Start time: 20 Dec 2011 16:10
End time: 20 Dec 2011 18:10

Touchnet Maintenance

Tue, 20 Dec 2011 14:07:08 EST

Touchnet maintenance has been completed.

Start time: 20 Dec 2011 09:30
End time: 20 Dec 2011 14:07

Touchnet Maintenance

Mon, 19 Dec 2011 13:06:01 EST

Beginning on Tuesday 12/20/2011 at 8:00AM, the Touchnet student interface will be unavailable for scheduled maintenance. Students will not be able to make payments during this time. Service is expected to be restored by 12:00PM 12/20/2011.

Start time: 20 Dec 2011 09:30
End time: 20 Dec 2011 14:07

Bulldog Bucks Maitenance

Fri, 16 Dec 2011 15:12:32 EST

Beginning on Saturday 12/17/2011 at 6:00PM, Bulldog Bucks will be performing scheduled maintenance on the core infrastructure. During this time period Bulldog Bucks will be unavailable at all locations. Service is expected to be restored by 7:00AM Sunday 12/18/2011.

Start time: 17 Dec 2011 18:00
End time: 18 Dec 2011 07:00

Mail Gateway Infrastructure Maintenance

Sat, 17 Dec 2011 11:24:25 EST

Maintenance on the Mail Gateway Infrastructure has been completed

Start time: 17 Dec 2011 05:00
End time: 17 Dec 2011 07:00

Mail Gateway Infrastructure Maintenance

Thu, 15 Dec 2011 09:34:17 EST

One of multiple load-balanced UGA smtp servers will be upgraded for memory and to take advantage of filesystem partitioning. No impact is expected except where mail is directly routed thru 128.192.11.21 (i.e., instead of thru mailgateway.uga.edu)

Start time: 17 Dec 2011 05:00
End time: 17 Dec 2011 07:00

UGAMail Safelist Maintenance

Tue, 13 Dec 2011 13:04:12 EST

Beginning at 04:00 Saturday, December 17, 2011, and ending at 07:00 Saturday, December 17, 2011, EITS Enterprise Application Support personnel will be performing maintenance on the UGAMail Safelist. The requesting department has been notified, and testing will take place during the maintenance window. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 17 Dec 2011 04:00
End time: 17 Dec 2011 07:00

DegreeWorks Maintenance

Sat, 17 Dec 2011 02:44:40 EST

Maintenance completed successfully.

Start time: 17 Dec 2011 02:00
End time: 17 Dec 2011 05:00

DegreeWorks Maintenance

Fri, 16 Dec 2011 12:50:34 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 17 Dec 2011 02:00
End time: 17 Dec 2011 05:00

OASIS Maintenance

Sat, 17 Dec 2011 02:45:20 EST

Maintenance completed successfully.

Start time: 17 Dec 2011 02:00
End time: 17 Dec 2011 05:00

OASIS Maintenance

Fri, 16 Dec 2011 11:01:36 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 17 Dec 2011 02:00
End time: 17 Dec 2011 05:00

Windows Server Patching

Tue, 13 Dec 2011 08:38:57 EST

Start time: 17 Dec 2011 00:01
End time: 17 Dec 2011 11:59

Scheduled maintenance

Wed, 14 Dec 2011 13:34:43 EST

Start time: 17 Dec 2011 00:01
End time: 17 Dec 2011 11:59

UGA Webhosting Maintenance

Sat, 17 Dec 2011 03:12:14 EST

Maintenance was completed successfully. The web hosting cluster is now utilizing multiple LDAP servers for directory data again, instead of just one. Database server storage was also expanded in anticipation of increased demand.

Start time: 17 Dec 2011 00:00
End time: 17 Dec 2011 02:00

UGA Webhosting Maintenance

Fri, 16 Dec 2011 17:23:07 EST

An administrator will be reconfiguring nss_ldap configuration to make the hosting configuration more fault-tolerant. Hosted sites may be unavailable during the maintenance.

Start time: 17 Dec 2011 00:00
End time: 17 Dec 2011 02:00

Bomgar Appliance Firmware Update and Individual Portal Updates

Fri, 16 Dec 2011 18:05:17 EST

This maintenance has been successfully completed. Please contact the EITS Help Desk if you are experiencing an issue or have any questions, 706-542-3106, helpdesk@uga.edu.

Start time: 16 Dec 2011 17:30
End time: 16 Dec 2011 18:05

Bomgar Appliance Firmware Update and Individual Portal Updates

Fri, 16 Dec 2011 09:02:05 EST

We will be updating the Bomgar Remote Support appliance between 5:30 PM – 6:30 PM on Friday, December 16, 2011. During this maintenance window, the Bomgar Remote Support service will be periodically unavailable. Please do not attempt to open any remote support sessions during this time.

Start time: 16 Dec 2011 17:30
End time: 16 Dec 2011 18:05

HSC Kenny Rd. Housing Office - Network Maintenance

Fri, 16 Dec 2011 12:02:55 EST

Maintenance will be performed on the network serving the HSC Kenny Rd. Housing Office. Users can expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 16 Dec 2011 17:05
End time: 16 Dec 2011 17:35

Addition of Official UGA Holidays to the UGAMail Calendar

Wed, 21 Dec 2011 09:41:43 EST

This process is now complete. All UGAMail calendars should now have the official 2012 UGA Holidays added. If you experience any issues with your new Holiday events or have any questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 15 Dec 2011 17:00
End time: 21 Dec 2011 17:00

Addition of Official UGA Holidays to the UGAMail Calendar

Tue, 13 Dec 2011 16:01:13 EST

The Official 2012 Holiday Schedule found at http://uga.edu/holiday_schedule/ will be added to the UGAMail Calendar. This process will begin at 5pm, Friday, December 16th and will run through Wednesday, December 21st. Please expect these holidays to show up on your calendar any time during that time period. If you experience issues during or following the additions or have any questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 15 Dec 2011 17:00
End time: 21 Dec 2011 17:00

GACRC - rcluster queueing system problem

Wed, 14 Dec 2011 13:03:00 EST

The rcluster's SGE queuing system is working again.

Start time: 13 Dec 2011 12:47
End time: 13 Dec 2011 13:00

GACRC - rcluster queueing system problem

Tue, 13 Dec 2011 15:14:04 EST

We are working diligently to bring the SGE queuing system back online and apologize for the inconvenience.

Start time: 13 Dec 2011 12:47
End time: 13 Dec 2011 13:00

GACRC - rcluster queueing system problem

Tue, 13 Dec 2011 12:52:38 EST

The rcluster's SGE queuing system is currently experiencing communication issues with the compute nodes and we expect to have it resolved shortly.

Start time: 13 Dec 2011 12:47
End time: 13 Dec 2011 13:00

UGA Webhosting Trouble

Tue, 13 Dec 2011 15:12:42 EST

Normal operation was restored before 12:00pm, though some users may have noticed intermittent errors around 1:45pm. A combination of factors seems to have led to the disruption, all of which should be remedied in a forthcoming upgrade of the hosting environment.

Start time: 13 Dec 2011 11:14
End time: 13 Dec 2011 11:50

UGA Webhosting Trouble

Tue, 13 Dec 2011 11:19:42 EST

Most sites are either slow, intermittently accessible or unresponsive. EITS is using all resources to return it to a normal operational status. Currently, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 13 Dec 2011 11:14
End time: 13 Dec 2011 11:50

Student Accounts System Unavailable

Mon, 12 Dec 2011 10:38:15 EST

The problems with the Student Accounts System and Touchnet have been resolved and they are now available.

Start time: 12 Dec 2011 09:24
End time: 12 Dec 2011 10:16

Student Accounts System Unavailable

Mon, 12 Dec 2011 09:26:07 EST

DB2 is experiencing technical difficulties and EITS is using all resources to return it to a normal operational status. Currently, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 12 Dec 2011 09:24
End time: 12 Dec 2011 10:16

Campus Core Router Maintenance

Tue, 06 Dec 2011 10:12:57 EST

Saturday December 10th from 05:00 to 07:00, EITS Network Engineering will perform maintenance to bring the Health Science Campus to main campus core connections online. Disruption is not expected. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 10 Dec 2011 05:00
End time: 10 Dec 2011 07:00

eLearning Commons Maintenance

Sat, 10 Dec 2011 03:43:03 EST

eLearning Commons was returned to service at 03:41.

Start time: 10 Dec 2011 03:00
End time: 10 Dec 2011 05:00

eLearning Commons Maintenance

Tue, 06 Dec 2011 16:10:48 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 10 Dec 2011 03:00
End time: 10 Dec 2011 05:00

Remedy System Maintenance

Sat, 10 Dec 2011 03:25:26 EST

Remedy maintenance has been completed.

Start time: 10 Dec 2011 00:01
End time: 10 Dec 2011 03:00

Remedy System Maintenance

Fri, 09 Dec 2011 12:06:22 EST

Maintenance will be performed on the Remedy ticketing system on Saturday, December 10, from 12:01-3:00 a.m. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 10 Dec 2011 00:01
End time: 10 Dec 2011 03:00

Trend Micro OfficeScan Console

Fri, 09 Dec 2011 09:35:59 EST

The summary page in the OfficeScan console is experiencing issues. EITS is working with Trend Micro to resolve the problem as soon as possible. All other features in the console are working properly, and all clients will continue to be protected. If you have any issues, please contact the EITS Help Desk.

Start time: 09 Dec 2011 09:35
End time: 12 Dec 2011 12:34

eLearning Commons node

Tue, 06 Dec 2011 15:53:31 EST

All nodes have been returned to service.

Start time: 06 Dec 2011 14:50
End time: 06 Dec 2011 15:50

eLearning Commons node

Tue, 06 Dec 2011 15:17:19 EST

One eLC node (of 10) is experiencing technical difficulties and EITS is using all resources to return it to a normal operational status. Some users may experience brief interruptions in service.

Start time: 06 Dec 2011 14:50
End time: 06 Dec 2011 15:50

Bomgar Remote Support Appliance Monday, December 5, 2011

Mon, 05 Dec 2011 17:58:37 EST

Bomgar maintenance completed successfully.

Start time: 05 Dec 2011 17:30
End time: 05 Dec 2011 18:30

Bomgar Remote Support Appliance Monday, December 5, 2011

Sat, 03 Dec 2011 15:37:45 EST

We will be updating the Bomgar Remote Support appliance between 5:30 PM – 6:30 PM on Monday, December 5, 2011. There are two updates to be applied, which will add an additional Bomgar Remote Support Portal and adjust the licensing accordingly. These two updates require reboots between the installation of each update. Reboots generally only require a few minutes each. During this maintenance window, the Bomgar Remote Support service will be periodically unavailable, therefore please do not attempt to open any remote support sessions during this time. Previous updates of this nature have generally only taken 30 minutes to complete.

Start time: 05 Dec 2011 17:30
End time: 05 Dec 2011 18:30

Remedy System Maintenance

Sat, 03 Dec 2011 07:12:58 EST

Remedy maintenance has been completed.

Start time: 03 Dec 2011 06:00
End time: 03 Dec 2011 07:00

Remedy System Maintenance

Fri, 02 Dec 2011 08:37:51 EST

Maintenance will be performed on the Remedy ticketing system on Saturday, December 3, from 6:00-7:00 a.m. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 03 Dec 2011 06:00
End time: 03 Dec 2011 07:00

On-Premise Exchange Maintenance

Fri, 02 Dec 2011 08:50:09 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 03 Dec 2011 00:01
End time: 03 Dec 2011 07:00

PAWS Wireless Network Maintenance (DHCP)

Sat, 03 Dec 2011 04:26:25 EST

PAWS maintenance was completed successfully.

Start time: 03 Dec 2011 00:00
End time: 03 Dec 2011 03:00

PAWS Wireless Network Maintenance (DHCP)

Fri, 02 Dec 2011 11:44:20 EST

Maintenance will be performed on the PAWS Wireless Network DHCP server. Disruption is not expected but may occur briefly during the maintenance window. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 03 Dec 2011 00:00
End time: 03 Dec 2011 03:00

DNS server maintenance (DNS1)

Sat, 03 Dec 2011 04:24:53 EST

DNS maintenance was completed successfully.

Start time: 03 Dec 2011 00:00
End time: 03 Dec 2011 03:00

Boyd/Peabody Data Center Maintenance

Fri, 02 Dec 2011 11:51:54 EST

Maintenance will be performed to bring a new switch online with connections in the Boyd and Peabody Datacenters. Disruption is not expected but may occur during the maintenance window. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 03 Dec 2011 00:00
End time: 03 Dec 2011 03:00

DNS server maintenance (DNS1)

Fri, 02 Dec 2011 11:44:20 EST

Maintenance will be performed on the campus DNS system (DNS1). Disruption is not expected but may occur briefly during the maintenance window. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 03 Dec 2011 00:00
End time: 03 Dec 2011 03:00

Brooks Hall/Caldwell Hall/Sanford Hall Network Disruption

Wed, 30 Nov 2011 18:02:52 EST

Full network connectivity has been restored for users in Brooks Hall, Caldwell Hall, and Sanford Hall. Users experiencing any further issues should contact Terry OIT at 706-542-6799.

Start time: 30 Nov 2011 17:04
End time: 30 Nov 2011 17:30

Brooks Hall/Caldwell Hall/Sanford Hall Network Disruption

Wed, 30 Nov 2011 17:06:55 EST

Users in in Brooks Hall, Caldwell Hall, and Sanford Hall may be experiencing a network disruption which prevents them from browsing websites, while allowing them other network functionality. EITS staff are aware of the issue and working to resolve this disruption.

Start time: 30 Nov 2011 17:04
End time: 30 Nov 2011 17:30

PAWS Wireless Network Maintenance (DHCP)

Tue, 29 Nov 2011 17:00:54 EST

Maintenance will be performed on the PAWS Wireless DHCP server this afternoon November 29th 2011 at 17:00. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106

Start time: 29 Nov 2011 17:00
End time: 29 Nov 2011 18:15

Boyd Datacenter Disruption

Mon, 28 Nov 2011 16:48:43 EST

At 14:35 November 28, 2011 power was disrupted to a single Boyd datacenter switch. EITS Network engineers were alerted and restored power to the switch at 14:42. Critical services which may have experienced brief disruption: DNS (DNS1) Wireless DHCP IFS (Institutional File Store) Nolij Kronos AD (mydc01) Specific servers affected: secarc asgesx1.cc asgesx2.cc asgesx3.cc esx13.cc esx14.cc esx12.cc DNS1 Meza Hummas eitsDFSfile2 IFSMCSFS1.msmyid.uga.edu IFSMCSFS2.msmyid.uga.edu Nolij-Web Nolij-DB kronosapp1-sp.cc.uga.edu kronosapp2-sp.cc.uga.edu

Start time: 28 Nov 2011 14:35
End time: 28 Nov 2011 14:42

Listserv.uga.edu server restart

Sat, 26 Nov 2011 05:39:54 EST

Maintenance has completed successfully on listserv.uga.edu

Start time: 26 Nov 2011 05:00
End time: 26 Nov 2011 07:00

Listserv.uga.edu server restart

Fri, 25 Nov 2011 19:16:29 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 26 Nov 2011 05:00
End time: 26 Nov 2011 07:00

IDM Maintenance (idm.uga.edu)

Tue, 22 Nov 2011 01:48:38 EST

Maintenance was completed successfully at 1:45 A.M.

Start time: 22 Nov 2011 00:01
End time: 22 Nov 2011 02:00

IDM Maintenance (idm.uga.edu)

Mon, 21 Nov 2011 15:44:56 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 22 Nov 2011 00:01
End time: 22 Nov 2011 02:00

eLC Maintenance

Sun, 20 Nov 2011 05:30:58 EST

Maintenance was successfully completed, and eLC was returned to service, at 05:30.

Start time: 20 Nov 2011 05:00
End time: 20 Nov 2011 07:00

eLC Maintenance

Wed, 16 Nov 2011 10:54:46 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 20 Nov 2011 05:00
End time: 20 Nov 2011 07:00

OASIS Maintenance

Sun, 20 Nov 2011 08:59:23 EST

Maintenance was completed successfully at 1:00 A.M.

Start time: 20 Nov 2011 00:05
End time: 20 Nov 2011 07:00

OASIS Maintenance

Mon, 14 Nov 2011 13:46:49 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 20 Nov 2011 00:05
End time: 20 Nov 2011 07:00

Bulldog Bucks Student Accounts Integration

Sun, 20 Nov 2011 01:42:12 EST

The maintenance has been completed.

Start time: 20 Nov 2011 00:01
End time: 20 Nov 2011 00:49

Bulldog Bucks Student Accounts Integration

Sat, 19 Nov 2011 23:15:38 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 20 Nov 2011 00:01
End time: 20 Nov 2011 00:49

UGA Website People Search Maintenance

Sat, 19 Nov 2011 00:26:10 EST

This maintenance is complete.

Start time: 19 Nov 2011 00:10
End time: 19 Nov 2011 00:30

UGA Website People Search Maintenance

Fri, 18 Nov 2011 11:06:07 EST

Maintenance will be performed on the system noted. Expect a brief outage of People Search on the UGA website during the maintenance window. The UGA website will be not be down during this maintenance.

Start time: 19 Nov 2011 00:10
End time: 19 Nov 2011 00:30

DNS Patching

Sat, 19 Nov 2011 00:30:56 EST

The maintenance was completed successfully.

Start time: 19 Nov 2011 00:01
End time: 19 Nov 2011 00:30

DNS Patching

Fri, 18 Nov 2011 15:24:31 EST

Security and bug fix updates will be applied to the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 19 Nov 2011 00:01
End time: 19 Nov 2011 00:30

CANCELED- Campus Internet Connectivity Maintenance

Mon, 14 Nov 2011 16:15:38 EST

Due to a conflict with a mission critical University service, the Campus Internet Connectivity Maintenance scheduled for November 19th has been canceled.

Start time: 19 Nov 2011 00:00
End time: 19 Nov 2011 07:00

CANCELED- Campus Internet Connectivity Maintenance

Thu, 03 Nov 2011 09:31:14 EDT

Beginning at 00:00 November 19, 2011, and ending at 07:00 November 19, 2011 EITS network engineering will be performing maintenance on the campus edge network. This maintenance will affect all WAN connections and will disrupt communication from the Internet to internal resources. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window. If you experience issues following the maintenance window or have questions please contact the EITS helpdesk at 706-542-3106.

Start time: 19 Nov 2011 00:00
End time: 19 Nov 2011 07:00

PAWS Wireless Network Maintenance

Sat, 19 Nov 2011 07:03:51 EST

Maintenance on the PAWS Wireless Network has been completed. Normal operations are resumed. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 19 Nov 2011 00:00
End time: 19 Nov 2011 07:00

PAWS Wireless Network Maintenance

Mon, 14 Nov 2011 16:08:51 EST

Maintenance will be performed on the PAWS Wireless Network November 19th, from 00:00 to 07:00. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 19 Nov 2011 00:00
End time: 19 Nov 2011 07:00

Migration of buildings/units to 10Gb Core

Sat, 19 Nov 2011 07:10:52 EST

Maintenance to migrate buildings/units to the 10Gb core has been completed. The following migrations were completed: CCRC Business Services Business Services Annex The following buildings/units were not completed and will be rescheduled for a later date: Georgia Center UGA Communications Riverbend North and Isotope Lab Normal operations are resumed. If you experience issue following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 19 Nov 2011 00:00
End time: 19 Nov 2011 07:00

Migration of buildings/units to 10Gb Core

Mon, 14 Nov 2011 16:07:11 EST

Beginning at 00:00 November 19, 2011, and ending at 07:00 November 19, 2011 EITS Network Operations will be migrating a number of buildings from the legacy 2 Gb core network to the new 10 Gb core network. Networking and IT support professionals who maintain networks in the buildings listed should be aware of the following: -This maintenance involves physical connections and routing changes that will update building/unit communication to the campus network. -Building/Unit level network disruptions are expected -The following buildings are currently in scope for this maintenance: Georgia Center UGA Communications CCRC Business Services Business Services Annex Riverbend North and Isotope Lab

Start time: 19 Nov 2011 00:00
End time: 19 Nov 2011 07:00

GACRC High-Performance Storage Full

Fri, 18 Nov 2011 11:25:13 EST

Space on the GACRC high-performance storage system has been freed up, and compute jobs and queues have be resumed.

Start time: 14 Nov 2011 17:41
End time: 17 Nov 2011 00:00

GACRC High-Performance Storage Full

Mon, 14 Nov 2011 17:48:40 EST

At approximately 4:45 p.m. on Friday, November 11 the GACRC high-performance storage system filled up to capacity. This storage condition persisted until sometime after 8:00 a.m. on Monday, November 14. During this time, all job submission queues and running jobs were suspended. There are currently 700+ GBs of high-performance storage available. GACRC staff members are selectively resuming jobs and are working with researchers to free up additional high-performance storage space.

Start time: 14 Nov 2011 17:41
End time: 17 Nov 2011 00:00

DegreeWorks DB Online Re-org

Tue, 08 Nov 2011 12:55:21 EST

Maintenance will be performed on the systems noted. Users may experience delayed response time during the maintenance time frame.

Start time: 13 Nov 2011 08:00
End time: 13 Nov 2011 13:00

Certain ISPs Unable to Access eits.uga.edu

Tue, 15 Nov 2011 09:50:17 EST

We believe that all major ISPs have updated their DNS records. In the event that EITS pages are still not displaying properly, we encourage users to clear the cache on their web browsers. Thank you!

Start time: 12 Nov 2011 08:21
End time: 15 Nov 2011 09:45

Certain ISPs Unable to Access eits.uga.edu

Sat, 12 Nov 2011 08:34:00 EST

Some users have reported that http://eits.uga.edu and its associated pages are not loading consistently (or at all) following this morning's upgrade. At this time, we believe this behavior is a result of specific Internet Service Providers (such as Charter and Windstream) not updating their DNS records in a timely fashion. As these ISPs update their records throughout the day, these issues are expected to resolve themselves. Thank you for your patience and support as we continue our upgrade efforts.

Start time: 12 Nov 2011 08:21
End time: 15 Nov 2011 09:45

UGAMail Safelist Maintenance

Sat, 12 Nov 2011 09:30:22 EST

Start time: 12 Nov 2011 05:00
End time: 12 Nov 2011 07:00

UGAMail Safelist Maintenance

Fri, 11 Nov 2011 10:57:48 EST

Beginning at 05:00 November 12, 2011, and ending at 07:00 November 12, 2011, EITS Enterprise Application Support will be performing maintenance on the UGAMail Safelist. The requesting department has been notified, and testing will take place during the maintenance window. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 12 Nov 2011 05:00
End time: 12 Nov 2011 07:00

Windows Server Patching

Fri, 11 Nov 2011 10:30:36 EST

Start time: 12 Nov 2011 00:01
End time: 12 Nov 2011 07:00

Windows Server Patching

Fri, 11 Nov 2011 10:28:12 EST

Start time: 12 Nov 2011 00:01
End time: 12 Nov 2011 07:00

Web hosting maintenance

Sat, 12 Nov 2011 04:24:43 EST

Web hosting maintenance was completed successfully. Notify site owners or EITS of broken links or functionality. This was a major migration, with a complete change in server architecture. Some rework will probably be required. We thank you, especially site developers, for your patience and help to identify and resolve any problems.

Start time: 12 Nov 2011 00:01
End time: 12 Nov 2011 04:00

Web hosting maintenance

Fri, 11 Nov 2011 16:32:53 EST

EITS staff will be performing maintenance on the UGA web hosting system from 12:01 AM to 4 AM Saturday, 11-12-11. The original web server will be decommissioned at the completion of this work. If you encounter any issues accessing UGA web sites following this maintenance please contact the EITS Help Desk at 706 542 3106.

Start time: 12 Nov 2011 00:01
End time: 12 Nov 2011 04:00

IDM Maintenance (idm.uga.edu)

Sat, 12 Nov 2011 01:37:37 EST

The scheduled IDM Maintenance has been completed.

Start time: 12 Nov 2011 00:00
End time: 12 Nov 2011 02:00

IDM Maintenance (idm.uga.edu)

Sat, 12 Nov 2011 01:36:34 EST

Start time: 12 Nov 2011 00:00
End time: 12 Nov 2011 02:00

IDM Maintenance (idm.uga.edu)

Fri, 11 Nov 2011 09:57:11 EST

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 12 Nov 2011 00:00
End time: 12 Nov 2011 02:00

EITS Website Upgrade

Sat, 12 Nov 2011 03:21:12 EST

Upgrades to EITS departmental websites have been successfully completed. EITS site availability and functionality should be restored. Web-based Remedy forms should also be functioning normally. If you notice any errors or loss of functionality on any of these pages, please contact the EITS Help Desk via e-mail at helpdesk@uga.edu

Start time: 12 Nov 2011 00:00
End time: 12 Nov 2011 06:00

EITS Website Upgrade

Thu, 10 Nov 2011 18:32:55 EST

Major upgrades will be performed on EITS departmental websites between 12:00am and 6:00am on Saturday, November 12, 2011. This upgrade will transition many EITS sites to a new, Expression Engine platform. During this time frame, EITS site availability and/or functionality may be adversely affected. Web-based Remedy forms may also be impacted during this time.

Start time: 12 Nov 2011 00:00
End time: 12 Nov 2011 06:00

Wray Nicholson House Network Maintenance

Wed, 09 Nov 2011 15:41:24 EST

Maintenance will be performed on network equipment in the Wray Nicholson House to install a router for the building. Internet and network connectivity for users in the Wray Nicholson House, 240 Hull Street, and 290 Hull Street will be intermittently unavailable during the maintenance window.

Start time: 10 Nov 2011 05:30
End time: 10 Nov 2011 07:30

Web hosting migration

Thu, 10 Nov 2011 04:30:02 EST

It seems that the targeted sites were migrated successfully. Nearly five hundred sites have been migrated to the new platform in the past week, with 135 migrated in this batch alone. The legacy server is slated to be turned off on Saturday, 11/12/2011. Please be alert to site malfunctions and report broken links or other abnormalities to site owners.

Start time: 10 Nov 2011 00:01
End time: 10 Nov 2011 05:00

Web hosting migration

Wed, 09 Nov 2011 17:04:38 EST

As part of the ongoing project to migrate UGA web hosting to a new platform, EITS staff will be performing maintenance on the web hosting service from 12:01 to 5:00 AM Thursday, November 10, 2011. Since this is a clustered service, no disruption is expected.

Start time: 10 Nov 2011 00:01
End time: 10 Nov 2011 05:00

Kronos Oracle DB Patching

Mon, 07 Nov 2011 20:41:19 EST

Security, feature enhancements, or bug fix updates will be applied. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 08 Nov 2011 21:00
End time: 09 Nov 2011 00:00

Service Issue - Touchnet, Student Accounts, Bulldog Bucks

Wed, 09 Nov 2011 08:52:39 EST

Touchnet has resolved the issues created by yesterday's update.

Start time: 08 Nov 2011 17:52
End time: 09 Nov 2011 08:36

Service Issue - Touchnet, Student Accounts, Bulldog Bucks

Tue, 08 Nov 2011 17:55:56 EST

The Student Accounts web application is available, but users may experience failure when attempting to make payments by credit card or secure vault payment. Touchnet is attempting to resolve the issues created by today's upgrade.

Start time: 08 Nov 2011 17:52
End time: 09 Nov 2011 08:36

Service outage

Tue, 08 Nov 2011 18:05:53 EST

Full service has been restored.

Start time: 08 Nov 2011 14:40
End time: 08 Nov 2011 18:00

Service outage

Tue, 08 Nov 2011 18:05:41 EST

Start time: 08 Nov 2011 14:40
End time: 08 Nov 2011 18:00

Service outage

Tue, 08 Nov 2011 18:03:48 EST

Start time: 08 Nov 2011 14:40
End time: 08 Nov 2011 18:00

Service outage

Tue, 08 Nov 2011 14:43:17 EST

Sciquest hosted system is currently experiencing an unplanned outage. The system will be restored as quickly as possible.

Start time: 08 Nov 2011 14:40
End time: 08 Nov 2011 18:00

Touchnet Upgrade - Student Accounts, Touchnet, Bulldog Bucks

Tue, 08 Nov 2011 17:45:26 EST

Start time: 08 Nov 2011 08:00
End time: 08 Nov 2011 18:00

Touchnet Upgrade - Student Accounts, Touchnet, Bulldog Bucks

Sat, 05 Nov 2011 17:41:11 EDT

The Student Accounts web application will not be available during business hours on November 8, because of a planned upgrade to the Touchnet system. Students will not be able to make payments to their student accounts via the web during this time.

Start time: 08 Nov 2011 08:00
End time: 08 Nov 2011 18:00

Mainframe Maintenance

Fri, 04 Nov 2011 16:10:26 EDT

Start time: 06 Nov 2011 02:00
End time: 06 Nov 2011 04:00

Oracle DB Patching - DegreeWorks, Portal, RedHat Satellite

Tue, 01 Nov 2011 11:17:47 EDT

Security, feature enhancements, or bug fix updates will be applied. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 06 Nov 2011 00:01
End time: 06 Nov 2011 05:00

eWithdrawal

Sun, 06 Nov 2011 01:04:48 EST

The maintenance to the eWithdrawal application was completed successfully.

Start time: 05 Nov 2011 22:30
End time: 06 Nov 2011 07:00

eWithdrawal

Tue, 01 Nov 2011 13:30:31 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 05 Nov 2011 22:30
End time: 06 Nov 2011 07:00

Remedy Maintenance

Sat, 05 Nov 2011 06:12:01 EDT

Remedy downtime maintenance was completed at 6:00 a.m.

Start time: 05 Nov 2011 05:00
End time: 05 Nov 2011 06:00

Remedy Maintenance

Fri, 04 Nov 2011 20:22:03 EDT

Maintenance will be performed on the Remedy ticketing system on Saturday, November 5, from 5:00-6:00 a.m. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 05 Nov 2011 05:00
End time: 05 Nov 2011 06:00

Enable Security Enhanced Linux on Mail Gateways

Sat, 05 Nov 2011 07:16:10 EDT

Security enhancements on the mail gateway servers, as well as monitoring subsequent behavior, has been completed successfully.

Start time: 05 Nov 2011 05:00
End time: 05 Nov 2011 07:00

Enable Security Enhanced Linux on Mail Gateways

Fri, 04 Nov 2011 15:49:12 EDT

Tighter security controls are to be implemented on the SMTP mail gateway servers in Boyd. In addition, a sendmail rule limiting messages to 30MB will be also implemented. No adverse user impact is expected.

Start time: 05 Nov 2011 05:00
End time: 05 Nov 2011 07:00

Web hosting migration maintenance

Fri, 04 Nov 2011 05:00:12 EDT

The maintenance was completed successfully.

Start time: 04 Nov 2011 00:01
End time: 04 Nov 2011 05:00

Web hosting migration maintenance

Thu, 03 Nov 2011 13:50:00 EDT

As part of the ongoing project to migrate UGA web hosting to a new platform, EITS staff will be performing maintenance on the web hosting service from 12:01 to 5:00 AM Friday, November 04, 2011. Since this is a clustered service, no disruption is expected.

Start time: 04 Nov 2011 00:01
End time: 04 Nov 2011 05:00

Web hosting migration maintenance

Wed, 02 Nov 2011 04:00:41 EDT

The maintenance was completed successfully.

Start time: 02 Nov 2011 00:01
End time: 02 Nov 2011 04:00

Web hosting migration maintenance

Tue, 01 Nov 2011 18:41:43 EDT

As part of the ongoing project to migrate UGA web hosting to a new platform, EITS staff will be performing maintenance on the web hosting service from 12:01 to 4:00 AM Wednesday, November 02, 2011. Since this is a clustered service, no disruption is expected.

Start time: 02 Nov 2011 00:01
End time: 02 Nov 2011 04:00

Web hosting outage

Tue, 01 Nov 2011 18:35:06 EDT

The content management system that serves the UGA front page has been restarted, and the issue affecting that site seems to have been resolved. EITS will attempt to determine a root cause, but at this time we believe the system has been restored to service. We apologize for the inconvenience.

Start time: 01 Nov 2011 17:37
End time: 01 Nov 2011 18:36

Web hosting outage

Tue, 01 Nov 2011 18:18:02 EDT

The UGA website is experiencing intermittent errors, occasionally resulting in the display of a database connection error. EITS and PA staff are investigating the best approach to return the site to full service. Updates will be posted to status.uga.edu as they become available.

Start time: 01 Nov 2011 17:37
End time: 01 Nov 2011 18:36

Web hosting outage

Tue, 01 Nov 2011 17:38:04 EDT

The UGA web hosting service is experiencing technical difficulties and EITS is using all resources to return it to a normal operational status. Currently, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 01 Nov 2011 17:37
End time: 01 Nov 2011 18:36

Enterprise SSL VPN Maintenance

Sun, 30 Oct 2011 06:44:44 EDT

The SSL VPN Maintenance as been completed successfully. Anyconnect clients (installed and web based) will automatically update at next connection. Web based connections may be prompted during the upgrade as the code signing certificate has been updated. This prompt should be similar to the message below. This prompt is normal, and verifies that the user is aware that software is being installed on the users machine. "The application's digital signature has been verified. Do you want to run the application?" This application will run with unrestricted access which may put your personal information at risk. The publisher's identity has been verifed. Run this application only if you trust the publisher. Additional details: -This application will run with unrestricted access to your personal files and other facilities (webcam, microphone) on your computer. -The digital signature was generated with a trusted certificate. -The digital signature was valid at the time of the signing on May 11, 2011 4:14:21 PM EDT. If you experience issues connecting to remote.uga.edu please contact the EITS helpdesk at 706-542-3106.

Start time: 30 Oct 2011 06:30
End time: 30 Oct 2011 06:45

Enterprise SSL VPN Maintenance

Thu, 27 Oct 2011 09:46:43 EDT

On Sunday October 30th at 06:00 AM, maintenance will be performed on remote.uga.edu. This maintenance will upgrade the Anyconnect VPN clients (all operating systems, except iPad) from 2.5.0217 to 2.5.3055. 2.5.3055 addresses JAVA installation issues that appeared after the latest JRE update (Version 6 Update 29) as well as an expired code signing issue. Users will receive the update automatically at next connection to the VPN. This upgrade may prompt users to approve the installation as the code signing certificate will change. Disruption is not expected for users connected during the maintenance window. If you experience issues connecting to remote.uga.edu following the maintenance window please contact the EITS helpdesk at 706-542-3106.

Start time: 30 Oct 2011 06:30
End time: 30 Oct 2011 06:45

Bomgar Portal Maintenance

Sat, 29 Oct 2011 11:51:24 EDT

This maintenance was completed successfully as scheduled. If you experience any issues following this maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 29 Oct 2011 11:00
End time: 29 Oct 2011 12:00

Bomgar Portal Maintenance

Fri, 28 Oct 2011 11:35:54 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window. Please note that this is the Bomgar appliance operated by EITS. The affected departments have been notified.

Start time: 29 Oct 2011 11:00
End time: 29 Oct 2011 12:00

Migration of buildings/units to 10Gb Core

Fri, 28 Oct 2011 10:13:29 EDT

Saturday October 29, 2011 from 07:30 to 07:35, maintenance will be performed to facilitate the migration of buildings from the legacy 2Gb core to the new 10Gb core. Disruption is not expected. No connections will be migrated during this maintenance window. If you experience issue connecting to the campus network following this maintenance please contact the EITS helpdesk at 706-542-3106.

Start time: 29 Oct 2011 07:30
End time: 29 Oct 2011 07:35

eLearning Commons Maintenance

Sat, 29 Oct 2011 05:35:23 EDT

eLearning Commons was returned to service at 05:32am.

Start time: 29 Oct 2011 05:00
End time: 29 Oct 2011 07:00

eLearning Commons Maintenance

Fri, 28 Oct 2011 09:50:24 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 29 Oct 2011 05:00
End time: 29 Oct 2011 07:00

Listserv Maintenance

Sat, 29 Oct 2011 03:49:15 EDT

Listserv maintenance has been completed.

Start time: 29 Oct 2011 01:00
End time: 29 Oct 2011 07:00

Listserv Maintenance

Fri, 28 Oct 2011 10:28:37 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 29 Oct 2011 01:00
End time: 29 Oct 2011 07:00

Oracle DB Patching - Clarity, Data Mart, BPM

Tue, 25 Oct 2011 14:05:03 EDT

Security, feature enhancements, or bug fix updates will be applied. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 29 Oct 2011 00:01
End time: 29 Oct 2011 05:00

Web hosting maintenance downtime

Sat, 29 Oct 2011 05:00:29 EDT

The downtime was completed successfully.

Start time: 29 Oct 2011 00:01
End time: 29 Oct 2011 05:00

Web hosting maintenance downtime

Fri, 28 Oct 2011 19:09:54 EDT

As part of the ongoing project to migrate UGA web hosting to a new platform EITS staff will be performing maintenance on the web hosting service from 12:01 to 5:00 AM Saturday, October 29, 2011. Since this is a clustered service, no disruption is expected.

Start time: 29 Oct 2011 00:01
End time: 29 Oct 2011 05:00

Remedy System Maintenance

Sat, 29 Oct 2011 03:08:35 EDT

Remedy maintenance was completed at 3:01 a.m.

Start time: 29 Oct 2011 00:00
End time: 29 Oct 2011 03:00

Remedy System Maintenance

Fri, 28 Oct 2011 11:05:18 EDT

Maintenance will be performed on the Remedy ticketing system on Saturday, October 29, from 12:00-3:00 a.m. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 29 Oct 2011 00:00
End time: 29 Oct 2011 03:00

Housing RMS Application Unavailable

Thu, 27 Oct 2011 07:52:04 EDT

Access to the Housing RMS application is currently not available. EITS is working to bring this application back on line. Thanks for your patience.

Start time: 27 Oct 2011 07:50
End time: 27 Oct 2011 08:50

Web hosting maintenance downtime

Wed, 26 Oct 2011 05:02:47 EDT

The downtime was completed successfully.

Start time: 26 Oct 2011 00:01
End time: 26 Oct 2011 05:00

Web hosting maintenance downtime

Wed, 26 Oct 2011 03:56:39 EDT

The downtime window has been extended to 5am.

Start time: 26 Oct 2011 00:01
End time: 26 Oct 2011 05:00

Web hosting maintenance downtime

Tue, 25 Oct 2011 17:10:55 EDT

As part of the ongoing project to migrate UGA web hosting to a new platform EITS staff will be performing maintenance on the web hosting service from 12:01 to 4:00 AM Wednesday, October 26, 2011. UGA web sites will be unavailable for some or all of this period.

Start time: 26 Oct 2011 00:01
End time: 26 Oct 2011 05:00

Oglethrope House Dining Commons, Auxiliary Services Building, Alpha Chi Omega Planned Network Outage

Fri, 21 Oct 2011 10:37:03 EDT

UGA network connectivity will be intermittently disrupted in the following locations due to power outages scheduled to facilitate maintenance on electrical transformers: Oglethorpe House Dining Commons Auxiliary Services Building Alpha Chi Omega

Start time: 23 Oct 2011 15:00
End time: 23 Oct 2011 17:00

ADABAS Upgrade

Tue, 18 Oct 2011 12:13:02 EDT

Applications which may be unavailable, or limited in function, during this maintenance include IMS systems accessed with Hummingbird as well as many web based applications on campus. Other services include, but not limited to, TSO, IMS, DB2, OASIS, tape/print services, IBM tape services, printer services and MVS batch.

Start time: 23 Oct 2011 00:01
End time: 23 Oct 2011 06:00

PAWS Wireless Network Maintenance

Fri, 21 Oct 2011 11:49:07 EDT

Maintenance will be performed on the North Campus and Housing PAWS Wireless Networks October 22st, from 05:00 to 07:00. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 22 Oct 2011 05:00
End time: 22 Oct 2011 07:00

Remedy System Maintenance

Sat, 22 Oct 2011 07:21:29 EDT

Remedy maintenance was completed at 7:01 a.m.

Start time: 22 Oct 2011 05:00
End time: 22 Oct 2011 07:00

Remedy System Maintenance

Fri, 21 Oct 2011 12:06:02 EDT

Maintenance will be performed on the Remedy ticketing system on Saturday, October 22 from 5:00-7:00 a.m. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 22 Oct 2011 05:00
End time: 22 Oct 2011 07:00

Installation of Newer Version of Java on OASIS Servers

Sat, 22 Oct 2011 04:28:05 EDT

This update has been completed successfully.

Start time: 22 Oct 2011 03:00
End time: 22 Oct 2011 07:00

Installation of Newer Version of Java on OASIS Servers

Fri, 21 Oct 2011 11:47:45 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 22 Oct 2011 03:00
End time: 22 Oct 2011 07:00

Windows Server Patching

Sat, 22 Oct 2011 05:57:39 EDT

Patches applied successfully. Clients notified. Please contact the helpdesk may you need assistance.

Start time: 22 Oct 2011 00:01
End time: 22 Oct 2011 06:05

Windows Server Patching

Thu, 20 Oct 2011 16:49:23 EDT

Start time: 22 Oct 2011 00:01
End time: 22 Oct 2011 06:05

Clarity maintenance

Sat, 22 Oct 2011 00:11:05 EDT

Clarity maintenance was successfully completed at 00:07 on 22 Oct 2011.

Start time: 22 Oct 2011 00:01
End time: 22 Oct 2011 00:30

Clarity maintenance

Fri, 21 Oct 2011 14:25:21 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 22 Oct 2011 00:01
End time: 22 Oct 2011 00:30

UGA Webhosting Maintenance

Sat, 22 Oct 2011 05:11:49 EDT

This maintenance has been completed successfully.

Start time: 22 Oct 2011 00:00
End time: 22 Oct 2011 05:11

UGA Webhosting Maintenance

Fri, 21 Oct 2011 10:07:06 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 22 Oct 2011 00:00
End time: 22 Oct 2011 05:11

SecureUGA Maintenance

Wed, 19 Oct 2011 18:24:01 EDT

Start time: 19 Oct 2011 18:30
End time: 19 Oct 2011 22:30

Law School Library Connectivity

Mon, 17 Oct 2011 01:15:52 EDT

Full network connectivity has been restored to users in the Law School Library. The root cause of the issue was a power outage effecting networking equipment serving these areas. If users continue to experience problems, please contact the EITS Help Desk at 706-542-3106.

Start time: 16 Oct 2011 19:40
End time: 17 Oct 2011 00:45

Law School Library Connectivity

Sun, 16 Oct 2011 21:50:43 EDT

Users in the Law School Library attempting to use the wired building network are currently without campus network and Internet Connectivity. EITS personnel are working to resolve the issue. The PAWS wireless network should still be functional for some users in this building.

Start time: 16 Oct 2011 19:40
End time: 17 Oct 2011 00:45

SecureUGA updates

Fri, 14 Oct 2011 09:51:52 EDT

Start time: 15 Oct 2011 08:00
End time: 15 Oct 2011 12:00

OVPR Network Maintenance

Tue, 11 Oct 2011 14:10:54 EDT

Network maintenance will be performed on network equipment supporting Office of the Vice President of Research Internet-accessible resources. OVPR websites and network resources will be intermittently unavailable during this maintenance.

Start time: 15 Oct 2011 05:00
End time: 15 Oct 2011 07:00

Scheduled maintenance

Fri, 14 Oct 2011 14:20:10 EDT

Maintenance will be performed on ftp, radius and the campus web hosting systems. Expect intermittent service disruption for ftp and web hosting, but there should be no disruption of radius authentication (PAWS wireless) due to this maintenance.

Start time: 15 Oct 2011 05:00
End time: 15 Oct 2011 07:00

UGAMail Safelist Maintenance

Sat, 15 Oct 2011 06:45:24 EDT

Start time: 15 Oct 2011 05:00
End time: 15 Oct 2011 07:00

UGAMail Safelist Maintenance

Fri, 14 Oct 2011 13:25:37 EDT

Beginning at 05:00 October 15, 2011, and ending at 07:00 October 15, 2011, EITS Enterprise Application Support will be performing maintenance on the UGAMail Safelist. The requesting department has been notified, and testing will take place during the maintenance window. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 15 Oct 2011 05:00
End time: 15 Oct 2011 07:00

eDirectory maintenance 10-15-2011

Fri, 14 Oct 2011 10:11:13 EDT

EITS will be performing routine maintenance on components of the eDirectory system from midnight to noon Saturday, October 15, 2011. No user impact is expected.

Start time: 15 Oct 2011 00:00
End time: 15 Oct 2011 12:00

Campus Internet Connectivity Maintenance

Sat, 15 Oct 2011 04:34:02 EDT

Campus Internet Connectivity Maintenance was completed at 03:30 , normal operations are resumed. If you experience issues following the maintenance window contact the EITS helpdesk at 706-542-3106.

Start time: 15 Oct 2011 00:00
End time: 15 Oct 2011 03:30

Campus Internet Connectivity Maintenance

Thu, 13 Oct 2011 00:21:49 EDT

Beginning at 00:00 October 15, 2011, and ending at 07:00 October 15, 2011 EITS network engineering will be performing maintenance on the campus edge firewalls. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window. If you experience issues following the maintenance window or have questions please contact the EITS helpdesk at 706-542-3106.

Start time: 15 Oct 2011 00:00
End time: 15 Oct 2011 03:30

Telephone Service Outage

Fri, 14 Oct 2011 16:04:07 EDT

Start time: 14 Oct 2011 15:24
End time: 14 Oct 2011 15:29

Telephone Service Outage

Fri, 14 Oct 2011 16:03:48 EDT

At approximately 3:24pm UGA lost all Telephone Service for approximately 5 minutes. All service was restored at approximately 3:29pm.

Start time: 14 Oct 2011 15:24
End time: 14 Oct 2011 15:29

East Campus Telephone Service Disruption

Fri, 14 Oct 2011 08:42:28 EDT

At 6:00 p.m. on October 14th, telephone service in buildings located in the East Campus/ Ramsey Student Center area will be disrupted for approximately two to four hours as telephone service is moved to the New Athens Campus Telephone System.

Start time: 14 Oct 2011 08:32
End time: 14 Oct 2011 21:00

Web hosting maintenance

Wed, 12 Oct 2011 17:06:44 EDT

In preparation for the upcoming migration, EITS will be performing maintenance on the UGA campus web hosting service from 5-7 A.M. on Thursday, October 13, 2011. There may be a brief interruption of administrative access, but web page availability should not be impacted.

Start time: 13 Oct 2011 05:00
End time: 13 Oct 2011 07:00

Blackberry service

Fri, 14 Oct 2011 08:46:14 EDT

RIM has announced that Blackberry services have been restored. UGA Blackberry devices are functioning as normal, but EITS personnel will continue to monitor to ensure ongoing service.

Start time: 12 Oct 2011 09:40
End time: 14 Oct 2011 08:45

Blackberry service

Thu, 13 Oct 2011 08:21:57 EDT

RIM is reporting that the Blackberry service is beginning to be restored to normal but to expect some delays as backlogs in data are cleared. EITS personnel have confirmed that UGA devices are seeing improved message responses at this time. We will continue to keep you informed of updates to this service as they become available.

Start time: 12 Oct 2011 09:40
End time: 14 Oct 2011 08:45

Blackberry service

Wed, 12 Oct 2011 09:48:21 EDT

We are aware of service interruptions including but not limited to mail delivery and internet browsing on some UGA Blackberry devices. EITS staff are investigating the issue. At this time, it appears to be service disruptions reported by the Blackberry service provider RIM. We will be provide more information as it becomes available.

Start time: 12 Oct 2011 09:40
End time: 14 Oct 2011 08:45

eLearning Commons Maintenance

Sat, 08 Oct 2011 06:41:49 EDT

eLearning Commons was returned to service at 06:40.

Start time: 08 Oct 2011 05:00
End time: 08 Oct 2011 07:00

eLearning Commons Maintenance

Fri, 30 Sep 2011 10:07:16 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 08 Oct 2011 05:00
End time: 08 Oct 2011 07:00

Boyd Datacenter Load Balancer Maintenance

Fri, 07 Oct 2011 13:37:14 EDT

Beginning at 00:00 October 8, 2011, and ending at 01:00 October 8, 2011 EITS network engineering will implement changes to the Boyd datacenter loadbalancer. Server administration staff will be available to assist with testing. If you experience issues following the maintenance or have questions please contact the EITS helpdesk at 706-542-3106.

Start time: 08 Oct 2011 00:00
End time: 08 Oct 2011 01:00

Network Disruption - Brooks, Caldwell and Sanford Hall

Fri, 07 Oct 2011 08:29:32 EDT

Full network connectivity has been restored to users in Brooks, Caldwell, and Sanford Hall. If users continue to experience problems, please contact Terry OIT or the EITS Help Desk at 706-542-3106.

Start time: 07 Oct 2011 07:57
End time: 07 Oct 2011 08:15

Network Disruption - Brooks, Caldwell and Sanford Hall

Fri, 07 Oct 2011 07:59:11 EDT

Users in Brooks, Caldwell and Sanford Hall are experiencing network issues. EITS is investigating.

Start time: 07 Oct 2011 07:57
End time: 07 Oct 2011 08:15

www.uga.edu

Fri, 07 Oct 2011 07:43:28 EDT

The disruption to the core www web sites was resolved at 4:30am. Standard www web site issues were resolved at 5:00am.

Start time: 07 Oct 2011 02:30
End time: 07 Oct 2011 05:00

www.uga.edu

Fri, 07 Oct 2011 03:21:12 EDT

Start time: 07 Oct 2011 02:30
End time: 07 Oct 2011 05:00

Internet2 TR-CPS Backbone Circuit Maintenance

Thu, 29 Sep 2011 11:04:50 EDT

Friday, October 7, 2011 from 01:00 to 05:00 maintenance will be performed on the Chicago Internet2 TR-CPS node. Internet2 TR-CPS Atlanta node is multihomed to Chicago, Houston, and Washington DC, therefore should remain reachable. Performance degradation or brief disruption to some Internet sites may be observed during the maintenance window.

Start time: 07 Oct 2011 01:00
End time: 07 Oct 2011 05:00

Brooks Hall/Caldwell Hall/Sanford Hall Network Disruption

Wed, 05 Oct 2011 14:09:39 EDT

The network issues that users in Brooks Hall, Caldwell Hall, and Sanford Hall were experiencing are resolved. EITS personnel are investigating the root cause of this issue. If users continue to experience problems, please contact Terry OIT or the EITS Help Desk at 706-542-3106.

Start time: 05 Oct 2011 12:30
End time: 05 Oct 2011 14:00

Brooks Hall/Caldwell Hall/Sanford Hall Network Disruption

Wed, 05 Oct 2011 13:55:50 EDT

Users in Brooks Hall, Caldwell Hall, and Sanford Hall may be experiencing poor network performance or a loss of network connectivity. EITS personnel are working to resolve the issue. The PAWS wireless network should still be functional for users in these buildings.

Start time: 05 Oct 2011 12:30
End time: 05 Oct 2011 14:00

Disaster Recovery Test on IFS Cluster

Tue, 04 Oct 2011 15:04:00 EDT

Tests will be performed on the system noted. There may be a temporary down time on the system. Client has been notified.

Start time: 04 Oct 2011 17:30
End time: 04 Oct 2011 18:30

Journalism Building Network

Mon, 03 Oct 2011 16:13:17 EDT

The problem with the Journalism network has been resolved.

Start time: 03 Oct 2011 15:54
End time: 03 Oct 2011 16:12

Journalism Building Network

Mon, 03 Oct 2011 15:57:40 EDT

Users in the Journalism building may be experiencing poor network performance or a loss of network connectivity. EITS personnel are working to resolve the issue.

Start time: 03 Oct 2011 15:54
End time: 03 Oct 2011 16:12

Remedy Maintenance

Sat, 01 Oct 2011 09:12:58 EDT

Maintenance will be performed on the Remedy system as a followup to the earlier Remedy downtime this morning. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 01 Oct 2011 09:00
End time: 01 Oct 2011 11:00

Remedy Maintenance

Fri, 30 Sep 2011 11:28:07 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 01 Oct 2011 05:00
End time: 01 Oct 2011 07:00

UGAMail On-Boarding Maintenance (arotc.uga.edu)

Sun, 02 Oct 2011 16:58:53 EDT

This maintenance was successfully completed as scheduled. If you experience any issues following this maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 01 Oct 2011 05:00
End time: 02 Oct 2011 07:00

UGAMail On-Boarding Maintenance (arotc.uga.edu)

Fri, 30 Sep 2011 11:14:18 EDT

Beginning at 05:00 October 1, 2011, and ending at 07:00 October 2, 2011, EITS will be performing maintenance on UGAMail to on-board a department email server (arotc.uga.edu). The affected department has been notified, and individual testing for the affected department will take place during the maintenance window. If you experience issues following the maintenance or have questions, please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 01 Oct 2011 05:00
End time: 02 Oct 2011 07:00

PAWS Wireless Network Maintenance (North Campus)

Thu, 29 Sep 2011 19:38:46 EDT

Maintenance will be performed on the North Campus PAWS Wireless Network October 1st, from 00:00 to 05:00. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 01 Oct 2011 00:00
End time: 01 Oct 2011 05:00

Wired network outage at Law School

Thu, 29 Sep 2011 13:54:10 EDT

The issue with the wired network at the Law School has been resolved.

Start time: 29 Sep 2011 12:44
End time: 29 Sep 2011 13:50

Wired network outage at Law School

Thu, 29 Sep 2011 12:45:48 EDT

The Law School is experiencing network connectivity issues with the wired and wireless network. EITS is working to resolve this issue.

Start time: 29 Sep 2011 12:44
End time: 29 Sep 2011 13:50

PAWS Wireless Network Disruption (North Campus)

Thu, 29 Sep 2011 12:14:20 EDT

Some users on North Campus may be experiencing intermittent disruption with PAWS wireless connectivity. EITS is currently investigating this issue. If you experience issues or have questions please contact the EITS helpdesk at 706-542-3106.

Start time: 29 Sep 2011 11:00
End time: 29 Sep 2011 15:30

New Features for Status

Wed, 25 Jan 2012 11:17:52 EST

Changes have been made to the status page: * open incidents are now sorted to be at the top of the incident list * duplicates on the "all systems" list have been removed * taint checks have been added to several variables * each system now has a help link, making it simple to report a problem to the help desk * the "Report A Problem" button has been replaced with a "Don't See Your System?" link, which lists all systems with help links * the "Don't See Your System?" link is not shown after login, in order to avoid confusion for incident posters * the Status Page is now a system to which we should post informational items when EITS makes changes to it's features and functionality * the "Email & Twitter Alerts" checkbox has been removed * the updates textarea field has been enlarged two-fold * add system-specific help links to the system list * have "report a problem" link to the system list * add information about the current version of the status page in the footer * notify users of the number of systems monitored; or notify them of recent enhancements if the status page code has been tweaked within the past two weeks. * include start and end dates on update emails; change the date format to be the full date for end times * include the systems affected in every email * remove the option to post canned messages and add a template to encourage consistently formed updates * improve the logic for current/ongoing/upcoming/past incident sections of the system details page * include informational items in the "upcoming events" section * remove the generic 'report a problem link' from the header when viewing a system detail * include the incident summary and impact in every update email * rework the incident creation form to require a summary, an impact statement, an estimated resolution time, and "actions being taken"

Start time: 26 Sep 2011 13:02
End time: 26 Sep 2011 13:02

Campus Internet Connectivity (Boyd Edge)

Wed, 21 Sep 2011 15:38:30 EDT

Beginning at 00:50 September 24, 2011, and ending at 07:00 September 24, 2011 EITS network engineering will be performing maintenance on the campus edge firewalls. This maintenance will change the nature of the current wireless NAT from rotating to address-persistent. Disruption is not expected. If you experience issues or have questions please contact the EITS helpdesk at 706-542-3106.

Start time: 24 Sep 2011 05:00
End time: 24 Sep 2011 07:00

UGAMail Safelist Maintenance

Sat, 24 Sep 2011 08:34:26 EDT

Start time: 24 Sep 2011 04:00
End time: 24 Sep 2011 07:00

UGAMail Safelist Maintenance

Fri, 23 Sep 2011 13:07:56 EDT

Beginning at 04:00 September 24, 2011, and ending at 07:00 September 24, 2011, EITS Enterprise Application Support will be performing maintenance on the UGAMail Safelist. The affected departments have been notified, and individual testing for affected departments will take place during the maintenance window. If you experience issues following the maintenance or have questions, please contact the EITS helpdesk at 706-542-3106 or helpdesk@uga.edu.

Start time: 24 Sep 2011 04:00
End time: 24 Sep 2011 07:00

Windows Server Patching

Thu, 22 Sep 2011 14:52:14 EDT

EITS personnel will be applying Microsoft OS patches. EITS Windows servers, including Active Directory, Blackberry Exchange, WSUS and Kronos may be unavailable during this time. For questions about this or any other EITS service please contact the EITS helpdesk, at helpdesk@uga.edu or 706-542-3106.

Start time: 24 Sep 2011 00:01
End time: 24 Sep 2011 07:00

Possible Telephoe Disruptions

Fri, 23 Sep 2011 09:05:54 EDT

Due to the Campus Core and Building Edge Router Maintenance beginning at 00:00 September 24, 2011, and ending at 03:00 September 24, 2011, telephone disruptions are possible. Telephony disruptions are unlikely and not anticipated but are a possibility.

Start time: 24 Sep 2011 00:00
End time: 24 Sep 2011 03:00

CANCELED Boyd Datacenter Load Balancer Maintenance

Wed, 21 Sep 2011 15:23:59 EDT

Beginning at 00:00 September 24, 2011, and ending at 03:00 September 24, 2011 EITS network engineering will be implementing changes to the Boyd datacenter loadbalancer. Theses changes will affect the WWWprod and IDMDev VIPs. Server administration staff will be available and will assist with testing. If you experience issues following the maintenance or have questions please contact the EITS helpdesk at 706-542-3106.

Start time: 24 Sep 2011 00:00
End time: 24 Sep 2011 00:00

OVPR Boyd Datacenter Network Maintenance

Wed, 21 Sep 2011 15:15:22 EDT

Beginning at 00:00 September 24, 2011, and ending at 03:00 September 24, 2011 EITS network engineering will be performing maintenance on the OVPR Boyd Datacenter network. OVPR Staff will be onsite to assist with implementation and testing. If you experience issues following the maintenance or have questions please contact the EITS helpdesk at 706-542-3106.

Start time: 24 Sep 2011 00:00
End time: 24 Sep 2011 03:00

Campus Core and Building Edge Router Maintenance

Wed, 21 Sep 2011 15:08:38 EDT

Beginning at 00:00 September 24, 2011, and ending at 03:00 September 24, 2011 EITS network engineering will be performing upgrades to the Life Sciences and Ramsey core connections. Networking and IT support professionals who maintain networks in the buildings listed should be aware of the following: -This maintenance involves physical connections and routing changes that will update building/unit communication to the campus network. -Building/Unit level network disruptions are not expected but may occur . If you experience issues or have questions please contact the EITS helpdesk at 706-542-3106.

Start time: 24 Sep 2011 00:00
End time: 24 Sep 2011 03:00

Family Housing M Partial Outage

Fri, 23 Sep 2011 12:21:35 EDT

Full network connectivity has been restored for all Family Housing M residents. Residents with any further issues can contact the EITS Helpdesk (706-542-3106) for assistance .

Start time: 23 Sep 2011 11:34
End time: 23 Sep 2011 12:05

Family Housing M Partial Outage

Fri, 23 Sep 2011 11:37:45 EDT

Some residents in Family Housing M may be experiencing a network outage. EITS technicians are on site working to resolve the issue as quickly as possible.

Start time: 23 Sep 2011 11:34
End time: 23 Sep 2011 12:05

Trend Micro Client

Wed, 21 Sep 2011 10:53:53 EDT

The Trend Micro Office Scan Server pushed out a new plug-in update yesterday. Most clients where updated yesterday, but there still may be a few clients updating today. It is considered normal behavior for the client to restart itself when applying the update.

Start time: 21 Sep 2011 10:34
End time: 21 Sep 2011 17:00

Partial network outage at the Ramsey Center

Wed, 21 Sep 2011 10:55:08 EDT

Network connectivity has been restored to the Ramsey Center.

Start time: 21 Sep 2011 09:48
End time: 21 Sep 2011 10:00

Partial network outage at the Ramsey Center

Wed, 21 Sep 2011 09:48:43 EDT

There is an outage of the wired network in portions of the Ramsey Center. The PAWS wireless network is still functional. We are currently working to correct the problem.

Start time: 21 Sep 2011 09:48
End time: 21 Sep 2011 10:00

Network Disruption - Health Sciences Campus

Mon, 19 Sep 2011 13:37:52 EDT

Network connectivity to the Health Sciences Campus has been restored. The issue was related to a power issue in the Russell Hall data closet.

Start time: 19 Sep 2011 11:41
End time: 19 Sep 2011 13:30

Network Disruption - Health Sciences Campus

Mon, 19 Sep 2011 11:45:26 EDT

The Health Sciences Campus is currently without network connectivity. The cause is due to problems with the AT&T Metro Ethernet link providing service to the campus. AT&T is en route to diagnose the problem.

Start time: 19 Sep 2011 11:41
End time: 19 Sep 2011 13:30

Portal and Kronos Database Patching

Thu, 15 Sep 2011 14:46:05 EDT

The downtime for the Portal and Kronos services has been canceled.

Start time: 19 Sep 2011 04:00
End time: 19 Sep 2011 07:00

Portal and Kronos Database Patching

Wed, 14 Sep 2011 11:06:38 EDT

Security, feature enhancements, or bug fix updates will be applied. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 19 Sep 2011 04:00
End time: 19 Sep 2011 07:00

MyUGA Maintenance

Fri, 16 Sep 2011 13:02:29 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 18 Sep 2011 05:00
End time: 18 Sep 2011 07:00

Wimba Classroom Upgrade

Tue, 13 Sep 2011 10:14:45 EDT

Security, feature enhancements, or bug fix updates will be applied. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 18 Sep 2011 01:00
End time: 18 Sep 2011 06:00

contactid.uga.edu server upgrade

Sat, 17 Sep 2011 06:17:58 EDT

The maintenance has been successfully completed.

Start time: 17 Sep 2011 06:00
End time: 17 Sep 2011 07:00

contactid.uga.edu server upgrade

Fri, 16 Sep 2011 11:03:06 EDT

Expect a brief downtime while the server is restarted to install kernel code.

Start time: 17 Sep 2011 06:00
End time: 17 Sep 2011 07:00

UGA IdM Scheduled Maintenance

Thu, 15 Sep 2011 14:24:03 EDT

Postponed 24 hours.

Start time: 16 Sep 2011 23:59
End time: 17 Sep 2011 01:00

UGA IdM Scheduled Maintenance

Wed, 14 Sep 2011 11:03:30 EDT

EITS personnel will be performing scheduled maintenance to the UGA Identity Management System on Thursday, September 15 2011 11:59PM to renew the SSL certificate for idm.uga.edu. During this time IdM and MyID account management functions (password changes and new account creations) will be unavailable. If you have any questions contact EITS via e-mail to helpdesk@uga.edu or by telephone at 706-542-3106.

Start time: 16 Sep 2011 23:59
End time: 17 Sep 2011 01:00

Trouble Sending / Receiving Mail

Mon, 19 Sep 2011 14:59:24 EDT

EITS has received updated logs from Microsoft that contain information about additional messages that were not delivered to UGAMail addresses during the 9/14 - 9/15 time frame. This updated information will be reflected in a second, final round of user notifications that will be sent to affected UGAMail users this afternoon. We do not anticipate receiving additional log information from Microsoft beyond this point. Thank you for your continued patience and understanding.

Start time: 15 Sep 2011 08:12
End time: 15 Sep 2011 13:16

Trouble Sending / Receiving Mail

Mon, 19 Sep 2011 11:37:57 EDT

To clarify phrasing, "from outside senders" would include "any sender who sent email from a 3rd party SMTP server (including the listserv, the mail gateway server, the on-premise Exchange server, any department email servers, Gmail, Hotmail, etc)." Please note that someone can send email from an @uga.edu email address through a third party SMTP server. This phrasing has been updated on the Status Page updates for this incident. Additionally, various department and college level support communications may have been disrupted during this time. This statement has also been added to the Status Page updates for this incident. Please continue to check this Status Page incident for updates on this issue: http://status.uga.edu/incident?id=5542 Thank you for your patience and understanding as we continue our efforts to communicate this incident's impact to affected users.

Start time: 15 Sep 2011 08:12
End time: 15 Sep 2011 13:16

Trouble Sending / Receiving Mail

Mon, 19 Sep 2011 11:29:24 EDT

Using logs provided by Microsoft, EITS staff have compiled a list of UGAMail users affected by this incident and information on the legitimate messages from any sender who sent email from a 3rd party SMTP server (including the mail gateway server, the on-premise Exchange server, any department email servers, Gmail, Hotmail, etc) that were not delivered. Please note that someone can send email from an @uga.edu email address through a third party SMTP server. This information includes date, time, and the sender's address. At approximately 5:15pm on Friday afternoon, EITS sent the following e-mail to all affected individuals identified in the logs made available to us: ++++ From: helpdesk@uga.edu Subject: UGAMail Delivery Issues on 9/14 and 9/15 Dear , Between 5:30 p.m. on September 14 and 11:30 a.m. on September 15, a significant number of legitimate email messages sent to UGAMail addresses from outside senders were misidentified as spam and not delivered to their intended recipients. These outside senders were not notified in any way that their messages were not delivered. We believe that e-mail messages from the following outside senders may have been sent to your address during this time frame: This may be an incomplete list. It is possible that additional pieces of legitimate mail from other senders were not delivered to your address during this time. An updated list will sent to you as additional information is made available to us by Microsoft. Unfortunately, more detailed information regarding specific messages (such as subject line or content) is unavailable. Additional technical information regarding this incident can be found here: http://status.uga.edu/incident?id=5542 If you have any questions regarding this message or the aforementioned undelivered messages, please contact the EITS Help Desk at 706-542-3106 or via email at helpdesk@uga.edu. Thank you for your patience and continued understanding. -EITS Help Desk ++++ EITS has requested additional logs from Microsoft. Information gathered from these logs will be compiled and their results will be sent out to all affected users in a similar e-mail. Please note that various department and college level support communications may have been disrupted during this time as well. Thank you for your patience and understanding as we continue our efforts to communicate this incident's impact to affected users!

Start time: 15 Sep 2011 08:12
End time: 15 Sep 2011 13:16

Trouble Sending / Receiving Mail

Mon, 19 Sep 2011 11:26:54 EDT

Summary: In response to an increase in phishing attempts sent to UGAMail users, EITS implemented a new email policy at approximately 3:30pm yesterday (9/14). This policy began to take effect around 5:30pm due to server replication on Microsoft's side. The policy was tested extensively by EITS staff before being put into a production environment. At around 8:00am this morning (9/15), EITS began receiving reports of missing email messages. It was determined that this policy was the cause and it was immediately disabled. EITS worked with Microsoft technicians to disable the rule on all the replicated servers. Normal email flow was restored at 11:15am. It is still undetermined as to why the policy rule started to report false positives. EITS and Microsoft are working to discover the root cause. Microsoft has confirmed that the policy and the method in which EITS implemented it were correct. Action Required: Due to the nature of the email policy, all mail that was sent from approximately 5:30pm yesterday (9/14) until 11:30am today (9/15) to a @uga.edu email address and any UGAMail hosted department email addresses that was not received need to be resent by the original sender. The sender will not receive any notification that their original message was not delivered. This should not have affected any UGAMail to UGAMail communications, only communications from any sender who sent email from a 3rd party SMTP server (including the mail gateway server, the on-premise Exchange server, any department email servers, Gmail, Hotmail, etc). Please note that someone can send email from an @uga.edu email address through a third party SMTP server to UGAMail. Additionally, various department and college level support communications may have been disrupted during this time. If you are still experiencing any issues sending or receiving email, please contact the EITS Help Desk at 706-542-3106.

Start time: 15 Sep 2011 08:12
End time: 15 Sep 2011 13:16

Trouble Sending / Receiving Mail

Fri, 16 Sep 2011 08:56:59 EDT

The investigation of this incident has been escalated to a Microsoft Tier 3 Senior Security Support Engineer. EITS personnel have requested that Microsoft continue to examine the policy rule and provide us an analysis of why our testing did not show the same results as its implementation in production.

Start time: 15 Sep 2011 08:12
End time: 15 Sep 2011 13:16

Trouble Sending / Receiving Mail

Thu, 15 Sep 2011 10:15:18 EDT

EITS has determined the cause of the disruption and has taken steps to correct the issue. Email flow should begin to improve shortly. We apologize for this inconvenience.

Start time: 15 Sep 2011 08:12
End time: 15 Sep 2011 13:16

Trouble Sending / Receiving Mail

Thu, 15 Sep 2011 09:26:09 EDT

EITS Support Personnel are working with Microsoft Support to determine the cause of the issue and find a resolution.

Start time: 15 Sep 2011 08:12
End time: 15 Sep 2011 13:16

Trouble Sending / Receiving Mail

Thu, 15 Sep 2011 08:21:15 EDT

The UGAMail system is currently experiencing technical difficulties. Multiple individuals are reporting that they are unable to send or receive mail via the web or thick clients. Some individuals are reporting that they have not received new mail since last night (9/14/11). This issue does not appear to be affecting all users. EITS is currently working with Microsoft support to investigate this issue. At this time, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 15 Sep 2011 08:12
End time: 15 Sep 2011 13:16

UGA Home Page Maintenance

Fri, 09 Sep 2011 17:04:15 EDT

A scheduling conflict necessitates this maintenance to be rescheduled. The maintenance will occur Tuesday night from 11:00pm - 1:00am.

Start time: 13 Sep 2011 11:00
End time: 14 Sep 2011 01:00

UGA Home Page Maintenance

Fri, 09 Sep 2011 16:31:42 EDT

Maintenance will be performed on the database used by www.uga.edu. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window. The Office of Public Affairs is performing the maintenance.

Start time: 13 Sep 2011 11:00
End time: 14 Sep 2011 01:00

PAWS Wireless Network Maintenance (North Campus)

Mon, 12 Sep 2011 11:39:59 EDT

Maintenance will be performed on the North Campus PAWS Wireless Network September 13th, from 00:00 to 05:00. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 13 Sep 2011 00:00
End time: 13 Sep 2011 05:00

PAWS Wireless Network Maintenance (North Campus)

Fri, 09 Sep 2011 16:03:57 EDT

Maintenance will be performed on the North Campus PAWS Wireless Network September 12th, from 04:00 to 07:00. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 12 Sep 2011 04:00
End time: 12 Sep 2011 07:00

DB2 v9 Upgrade (ENFM mode)

Thu, 25 Aug 2011 12:52:52 EDT

Production databases will be down for maintenance. During this time, all applications and services that utilize the IMS and DB2 database will be unavailable.

Start time: 11 Sep 2011 00:00
End time: 11 Sep 2011 06:00

eLearning Commons Maintenance

Sat, 10 Sep 2011 05:38:06 EDT

eLearning Commons maintenance was completed successfully at 05:32.

Start time: 10 Sep 2011 03:00
End time: 10 Sep 2011 06:00

eLearning Commons Maintenance

Tue, 06 Sep 2011 10:09:12 EDT

Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 10 Sep 2011 03:00
End time: 10 Sep 2011 06:00