UGA Systems Status Feed http://status.uga.edu Status of the systems at the University of Georgia Wed, 12 Jun 2013 09:50:06 EDT en-us http://status.uga.edu/images/logo.png UGA Systems Status Feed http://status.uga.edu MyUGA Portal Maintenance (my.uga.edu) http://status.uga.edu/incident?id=14002 http://status.uga.edu/incident?id=14002 Wed, 12 Jun 2013 09:50:06 EDT MyUGA Portal Maintenance (my.uga.edu)

Impact On End Users
Minimal disruption if users try to access www.my.uga.edu

Actions Being Taken
The DNS entry for www.my.uga.edu will be altered such that it points users to the UGA redirection service

Estimated Resolution Time
1 hour

Start time: 13 Jun 2013 06:00
End time: 13 Jun 2013 07:00

]]> MyUGA Portal Maintenance (my.uga.edu) http://status.uga.edu/incident?id=13692 http://status.uga.edu/incident?id=13692 Wed, 29 May 2013 09:41:58 EDT Updating the single sign-on code for the Skillsoft and Books 24 x 7.

Impact On End Users
We are planning on doing a rolling update and hence impact of move should be minimal.

Actions Being Taken
Updating Skillsoft Single sign on code.

Estimated Resolution Time
3 hours

Start time: 29 May 2013 17:01
End time: 29 May 2013 20:00

]]> Skillsoft Launch http://status.uga.edu/incident?id=13312 http://status.uga.edu/incident?id=13312 Tue, 21 May 2013 07:26:36 EDT The transition from ElementK to Skillsoft was completed. UGA students, faculty, and staff now have access to Skillsoft. ElementK access is no longer available. Access to Skillsoft is available through the UGA portal (my.uga.edu).

Start time: 17 May 2013 18:00
End time: 17 May 2013 21:00

]]> Skillsoft Launch http://status.uga.edu/incident?id=13312 http://status.uga.edu/incident?id=13312 Mon, 13 May 2013 16:12:05 EDT Skillsoft and Books 24x7 will be available as a new service to all UGA students, faculty and staff. Skillsoft will replace Element K as an online training tool. This new service will involve switching from Element K to Skillsoft, starting at 6 pm on Friday, May 17. After the transition is complete, Skillsoft will be available to users through the MyUGA portal (http://my.uga.edu). Skillsoft will be officially available on May 20, but should be on line during the evening of May 17 after the transition from Element K. Element K will no longer be available after this transition.

Impact On End Users
Users trying to access Element K, which can only be done through the MyUGA Portal, will be redirected to Skillsoft. In Skillsoft, users can access Books 24x7. After providing their MyID username and password on the portal, users do not have to provide any other information to access Skillsoft. Users will no longer be able to access Element K starting on Friday, May 17, at 6 p.m.

Actions Being Taken
Skillsoft and Books 24x7 will be available as a new service to all UGA students, faculty and staff.

Estimated Resolution Time
Friday, May 17 at 9 p.m.

Start time: 17 May 2013 18:00
End time: 17 May 2013 21:00

]]> Removing SSN/PIN option from OASIS login page http://status.uga.edu/incident?id=11862 http://status.uga.edu/incident?id=11862 Sun, 17 Feb 2013 03:19:22 EST Maintenance completed successfully.

Start time: 17 Feb 2013 00:05
End time: 17 Feb 2013 03:05

]]> MyUGA Portal Maintenance (my.uga.edu) http://status.uga.edu/incident?id=11992 http://status.uga.edu/incident?id=11992 Wed, 13 Feb 2013 10:32:59 EST Updating the single sign on code for OASIS and Degree works

Impact On End Users
We are planning to update all four systems at once during the normal OASIS downtime window, so disruption to users should be minimal.

Actions Being Taken
1) Updating the single sign-on code for OASIS 2) Degree work SSO null value fix

Estimated Resolution Time
3 Hours

Start time: 17 Feb 2013 00:05
End time: 17 Feb 2013 03:00

]]> Removing SSN/PIN option from OASIS login page http://status.uga.edu/incident?id=11862 http://status.uga.edu/incident?id=11862 Thu, 07 Feb 2013 11:42:07 EST The SSN/PIN option will be removed from the OASIS login page.

Impact On End Users
Maintenance will have an estimated Low impact on users as it is scheduled to occur during the normal OASIS downtime of 12am - 7am.

Actions Being Taken
Portal access to OASIS will be done via MyID / Password. UGAID will be passed into the system rather than SSN. Additionally, the SSN/PIN option will be removed from the OASIS login page.

Estimated Resolution Time
3 hours

Start time: 17 Feb 2013 00:05
End time: 17 Feb 2013 03:05

]]> MyUGA Portal Maintenance (my.uga.edu) http://status.uga.edu/incident?id=11612 http://status.uga.edu/incident?id=11612 Wed, 16 Jan 2013 08:29:42 EST Portal code is being updated. Updating the single sign-on code for Degreeworks, faculty staff self-service, Element K

Impact On End Users
We don't expect any disruption of service. We are planning on rolling update and hence impact of move should be minimal

Actions Being Taken
Updating the single sign-on code for Degreeworks, faculty staff self-service and Element K

Estimated Resolution Time
3 hours

Start time: 16 Jan 2013 17:01
End time: 16 Jan 2013 20:01

]]> Storage Area Network maintenance 12-22-2012 http://status.uga.edu/incident?id=11392 http://status.uga.edu/incident?id=11392 Sat, 22 Dec 2012 04:46:52 EST We were able to successfully complete most of the upgrades, however due to a hardware issue, we will have to perform the firmware update at a future date to be determined.

Start time: 22 Dec 2012 00:01
End time: 22 Dec 2012 07:00

]]> Storage Area Network maintenance 12-22-2012 http://status.uga.edu/incident?id=11392 http://status.uga.edu/incident?id=11392 Thu, 20 Dec 2012 15:18:42 EST In order to support the growth of our Storage Area Network our Primary SAN firmware, controllers and fibre cards will be upgraded. The vendor will be on site assisting with this maintenance.

Impact On End Users
While the impact of this maintenance should be limited to a sub-one minute disruption of storage access for connected servers, which should have no impact on the servers (with the exception of MyWeb/MyDrive), there is the possibility that this could affect applications and databases in unexpected ways. MyWeb/MyDrive will need to rebooted at the completion of this maintenance.

Actions Being Taken
EITS administrators will be working with vendor staff to accomplish the upgrade, and will be testing applications after the work is complete to verify functionality.

Estimated Resolution Time
7am

Start time: 22 Dec 2012 00:01
End time: 22 Dec 2012 07:00

]]> Linux server patching Dec 14-15 http://status.uga.edu/incident?id=11252 http://status.uga.edu/incident?id=11252 Sat, 15 Dec 2012 08:26:35 EST The Linux patching has been completed. Most applications were up and operational at 02:00 on 15 December 2012. If there are any issues, please contact the EITS Help Desk. The Paetec Telephone systems took longer than expected due to a lengthy file system check. The Paetec systems were up by 03:00 and verified by 07:45.

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 07:45

]]> Linux server patching Dec 14-15 http://status.uga.edu/incident?id=11252 http://status.uga.edu/incident?id=11252 Thu, 13 Dec 2012 09:00:15 EST The indicated systems will be unavailable for some or all of this maintenance period while OS and application updates are applied.

Impact On End Users
Systems will be unavailable for some or all of this period.

Actions Being Taken
OS and application updates will be applied and systems restarted.

Estimated Resolution Time
12hrs, individual systems may be returned to service sooner.

Start time: 14 Dec 2012 22:00
End time: 15 Dec 2012 07:45

]]> MyUGA Portal Maintenance (my.uga.edu) http://status.uga.edu/incident?id=11172 http://status.uga.edu/incident?id=11172 Sat, 08 Dec 2012 04:03:32 EST uPortal system updates complete with no problems detected.

Start time: 08 Dec 2012 02:00
End time: 08 Dec 2012 05:00

]]> MyUGA Portal Maintenance (my.uga.edu) http://status.uga.edu/incident?id=11172 http://status.uga.edu/incident?id=11172 Thu, 06 Dec 2012 13:55:02 EST Portal code is being updated. Adding a link to Lynda.com

Impact On End Users
Impact of move should be minimal since it will take place outside of normal working hours.

Actions Being Taken
Adding a link to Lynda.com

Estimated Resolution Time
3 hours

Start time: 08 Dec 2012 02:00
End time: 08 Dec 2012 05:00

]]> Linux server patching Nov 9-10 http://status.uga.edu/incident?id=10922 http://status.uga.edu/incident?id=10922 Sat, 10 Nov 2012 02:19:59 EST The Linux systems listed have been patched succesfully. All services should be back up and working, except for the DNL web tools. Information about this outage is being reported in a separate status notice. Please report any other issues to the EITS Help Desk.

Start time: 09 Nov 2012 22:00
End time: 10 Nov 2012 02:00

]]> Linux server patching Nov 9-10 http://status.uga.edu/incident?id=10922 http://status.uga.edu/incident?id=10922 Tue, 06 Nov 2012 15:22:07 EST The indicated systems will be unavailable for some or all of this maintenance period while OS and application updates are applied.

Impact On End Users
Systems will be unavailable for some or all of this period.

Actions Being Taken
OS and application updates will be applied and systems restarted.

Estimated Resolution Time
12hrs, individual systems may be returned to service sooner.

Start time: 09 Nov 2012 22:00
End time: 10 Nov 2012 02:00

]]> MyUGA portal maintenance http://status.uga.edu/incident?id=10642 http://status.uga.edu/incident?id=10642 Fri, 12 Oct 2012 03:30:34 EDT The MyUga portal maintenance was completed at 03:06am. Code was updated one system at a time, so end users should not have been impacted. Each system was individually tested after each update. If you experience any issues with this service, please contact the EITS Help Desk

Start time: 12 Oct 2012 02:00
End time: 12 Oct 2012 03:00

]]> MyUGA portal maintenance http://status.uga.edu/incident?id=10642 http://status.uga.edu/incident?id=10642 Thu, 11 Oct 2012 18:53:02 EDT In order to accommodate changes to the live@edu signon page, modified signon code will be deployed to the UGA portal.

Impact On End Users
The portal is a clustered service, and this code update will be pushed to one server at time, so no impact is expected.

Actions Being Taken
Modifications to the Live@edu signon code will be deployed to the portal servers.

Estimated Resolution Time
One hour

Start time: 12 Oct 2012 02:00
End time: 12 Oct 2012 03:00

]]> Portal Maintenance - ElementK SSO http://status.uga.edu/incident?id=8472 http://status.uga.edu/incident?id=8472 Sat, 12 May 2012 00:50:01 EDT The maintenance has been completed and the MyUGA portal has been returned to service. Please report any issues to the EITS HelpDesk.

Start time: 12 May 2012 00:00
End time: 12 May 2012 00:49

]]> Portal Maintenance - ElementK SSO http://status.uga.edu/incident?id=8472 http://status.uga.edu/incident?id=8472 Mon, 07 May 2012 13:22:41 EDT Maintenance will be performed to apply a patch into the ElementK SSO.

Impact On End Users
Faculty and Staff will be unable to login to ElementK; portal will be unavailable between 12 am to 2 am.

Actions Being Taken
EITS will update the ElementK SSO web application on the portal servers. If a problem occurs, we will rollback to the previous version.

Estimated Resolution Time
Portal should be back online by 2 am

Start time: 12 May 2012 00:00
End time: 12 May 2012 00:49

]]> Power and HVAC outage http://status.uga.edu/incident?id=8352 http://status.uga.edu/incident?id=8352 Sun, 29 Apr 2012 15:46:00 EDT At approximately 10:30am, Georgia Power corrected the failed main breaker at the substation and electrical service to the Boyd Data Center was restored. HVAC was restored and all services were back online by 12:00pm.

Start time: 29 Apr 2012 09:17
End time: 29 Apr 2012 12:00

]]> Power and HVAC outage http://status.uga.edu/incident?id=8352 http://status.uga.edu/incident?id=8352 Sun, 29 Apr 2012 09:28:01 EDT The data center has suffered a power and HVAC outage due to a failed electrical breaker on the South Campus power grid.

Impact On End Users
Any equipment in the data center not supported by UPS/generator would have suffered an outage, causing service disruptions.

Actions Being Taken
The generator is currently providing power to the data center. The emergency chiller pump is keeping the UPS rooms cool. Fans are being used throughout the data center to displace heat. Physical Plant electrical and HVAC technicians are on the way to assess the problems.

Estimated Resolution Time
Unknown. Georgia Power is working on the problem.

Start time: 29 Apr 2012 09:17
End time: 29 Apr 2012 12:00

]]> SSL Certificate Update http://status.uga.edu/incident?id=8312 http://status.uga.edu/incident?id=8312 Sat, 28 Apr 2012 00:35:54 EDT The SSL certificates have been updated. Please report any issues to the EITS HelpDesk.

Start time: 28 Apr 2012 00:01
End time: 28 Apr 2012 00:35

]]> SSL Certificate Update http://status.uga.edu/incident?id=8312 http://status.uga.edu/incident?id=8312 Thu, 26 Apr 2012 11:42:42 EDT EITS will update the SSL certificates for the following web sites: secure.uga.edu infosec.uga.edu email.uga.edu

Impact On End Users
No impact is expected for email.uga.edu. Users should expect brief outages for both secure.uga.edu and infosec.uga.edu during the downtime window.

Actions Being Taken
EITS will update the SSL certificates for secure.uga.edu, infosec.uga.edu and email.uga.edu.

Estimated Resolution Time
2012-04-28 01:00

Start time: 28 Apr 2012 00:01
End time: 28 Apr 2012 00:35

]]> Portal Maintenance http://status.uga.edu/incident?id=8162 http://status.uga.edu/incident?id=8162 Sat, 14 Apr 2012 09:44:22 EDT This maintenance has been successfully completed. Please report any problems to the EITS HelpDesk.

Start time: 14 Apr 2012 09:00
End time: 14 Apr 2012 09:43

]]> Portal Maintenance http://status.uga.edu/incident?id=8162 http://status.uga.edu/incident?id=8162 Wed, 11 Apr 2012 12:35:36 EDT Maintenance will be performed to incorporate the UGAID into the Race/Ethnicity web application.

Impact On End Users
Faculty and Staff will be unable to modify their Race/Ethnicity category via the Self Service website; portal will be unavailable between 9 am to 11 am.

Actions Being Taken
EITS will update the Race/Ethnicity web application in portal server. If a problem occurs, we will roll back to the previous version.

Estimated Resolution Time
Portal should be back online by 11 am

Start time: 14 Apr 2012 09:00
End time: 14 Apr 2012 09:43

]]> UGA Email Disruption http://status.uga.edu/incident?id=7332 http://status.uga.edu/incident?id=7332 Sat, 11 Feb 2012 13:02:41 EST Connectivity to email.uga.edu, ugamail.uga.edu, and webmail.uga.edu has been restored.

Start time: 11 Feb 2012 07:59
End time: 11 Feb 2012 12:30

]]> UGA Email Disruption http://status.uga.edu/incident?id=7332 http://status.uga.edu/incident?id=7332 Sat, 11 Feb 2012 08:47:32 EST Users are currently reporting issues when attempting to access the UGA email system via email.uga.edu and ugamail.uga.edu.

Impact On End Users
Users attempting to access the UGA email system will be unable to do so via email.uga.edu or ugamail.uga.edu. Access is still available via www.outlook.com. 

Actions Being Taken
EITS engineers are working to resolve the issue.

Estimated Resolution Time
Estimated time to resolve this issue is currently unknown

Start time: 11 Feb 2012 07:59
End time: 11 Feb 2012 12:30

]]> UGA Email Disruption http://status.uga.edu/incident?id=7332 http://status.uga.edu/incident?id=7332 Sat, 11 Feb 2012 08:24:06 EST

Start time: 11 Feb 2012 07:59
End time: 11 Feb 2012 12:30

]]> MyUGA Portal maintenance http://status.uga.edu/incident?id=7292 http://status.uga.edu/incident?id=7292 Sat, 11 Feb 2012 02:30:56 EST This maintenance has been completed successfully. If you experience issues following the maintenance or have questions, please contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu.

Start time: 11 Feb 2012 00:00
End time: 11 Feb 2012 02:30

]]> MyUGA Portal maintenance http://status.uga.edu/incident?id=7292 http://status.uga.edu/incident?id=7292 Fri, 10 Feb 2012 14:56:45 EST The portal service will have its SSL certificate updated. More details can be found in the networking load balancer maintenance description.

Impact On End Users
Users can expect a disruption to the portal service during this period

Actions Being Taken
System administrators and network engineers will be updating the security certificate.

Estimated Resolution Time
We expect the portal service to be fully operational by 7 am.

Start time: 11 Feb 2012 00:00
End time: 11 Feb 2012 02:30

]]> Potential service outages related to network maintenance http://status.uga.edu/incident?id=7232 http://status.uga.edu/incident?id=7232 Sat, 04 Feb 2012 07:05:45 EST The network maintenance has been completed, testing indicates that all services are available.

Start time: 03 Feb 2012 23:00
End time: 04 Feb 2012 07:00

]]> Potential service outages related to network maintenance http://status.uga.edu/incident?id=7232 http://status.uga.edu/incident?id=7232 Fri, 03 Feb 2012 17:10:50 EST Correction: the primary Blackberry/Exchange service will not be shut down, just the secondary BES failover server. This will allow mail to be queued, but mail delivery to devices may be impacted during the network maintenance.

Start time: 03 Feb 2012 23:00
End time: 04 Feb 2012 07:00

]]> Potential service outages related to network maintenance http://status.uga.edu/incident?id=7232 http://status.uga.edu/incident?id=7232 Fri, 03 Feb 2012 15:13:45 EST Due to previously announced Network Engineering maintenance (load balancer and internet connectivity), the following systems might be unavailable for some or all of the maintenance period: Clarity, Degreeworks, IDM, Kronos, MyDrive, MyWeb, MyID /Contact ID, MyUGA portal, On-premises Blackberry Enterprise Service, On-premises Exchange Service, UGA Webhosting, UGA Website

Impact On End Users
Internet connectivity maintenance (23:00 to 7:00) could impact the availability of all services listed. Due the sensitivity of this service, the Exchange/Blackberry service will be shutdown during this time. The load balancer maintenance is not expected to impact any service, but connected systems are listed in the unlikely event that impact is detected.

Actions Being Taken
Since the Exchange/Blackberry service depends heavily on internet connectivity, that service will be shutdown during the internet connectivity maintenance. All other systems are expected to remain available, and no modification to these services will be performed.

Estimated Resolution Time
Administrators will be testing these services upon completion of network maintenance, and will update this announcement once maintenance is complete.

Start time: 03 Feb 2012 23:00
End time: 04 Feb 2012 07:00

]]> Linux Server Patching http://status.uga.edu/incident?id=7152 http://status.uga.edu/incident?id=7152 Sat, 28 Jan 2012 09:34:02 EST Linux Server Patching has been completed. The few issues encountered have been reported to the system owners. All Affected Systems should be available now. If you encounter a problem in any Affected System please call the EITS help desk @ 706-542-3106.

Start time: 28 Jan 2012 00:00
End time: 28 Jan 2012 12:00

]]> Linux Server Patching http://status.uga.edu/incident?id=7152 http://status.uga.edu/incident?id=7152 Fri, 27 Jan 2012 10:14:58 EST Security and maintenance patching will be installed on our Linux OS systems.

Impact On End Users
Services that this patching will include are DegreeWorks, DHCP, DNS, EITS Wiki Server, Listserv, MyUGA Portal, Time Servers, UGA FTP and UGA Webhosting could experience occasional and possibly prolonged period of service disruption during the maintenance window.

Actions Being Taken
EITS has been testing these patches on our development and test servers.

Estimated Resolution Time
The patching of all the servers will begin at midnight on Saturday and is estimated to be finished at noon on Saturday.

Start time: 28 Jan 2012 00:00
End time: 28 Jan 2012 12:00

]]> Oracle DB Patching - DegreeWorks, Portal, RedHat Satellite http://status.uga.edu/incident?id=6152 http://status.uga.edu/incident?id=6152 Tue, 01 Nov 2011 11:17:47 EDT Security, feature enhancements, or bug fix updates will be applied. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 06 Nov 2011 00:01
End time: 06 Nov 2011 05:00

]]> Portal and Kronos Database Patching http://status.uga.edu/incident?id=5532 http://status.uga.edu/incident?id=5532 Thu, 15 Sep 2011 14:46:05 EDT The downtime for the Portal and Kronos services has been canceled.

Start time: 19 Sep 2011 04:00
End time: 19 Sep 2011 07:00

]]> Portal and Kronos Database Patching http://status.uga.edu/incident?id=5532 http://status.uga.edu/incident?id=5532 Wed, 14 Sep 2011 11:06:38 EDT Security, feature enhancements, or bug fix updates will be applied. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 19 Sep 2011 04:00
End time: 19 Sep 2011 07:00

]]> MyUGA Maintenance http://status.uga.edu/incident?id=5562 http://status.uga.edu/incident?id=5562 Fri, 16 Sep 2011 13:02:29 EDT Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 18 Sep 2011 05:00
End time: 18 Sep 2011 07:00

]]> Portal Maintenance http://status.uga.edu/incident?id=5342 http://status.uga.edu/incident?id=5342 Wed, 31 Aug 2011 09:34:21 EDT Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 01 Sep 2011 05:00
End time: 01 Sep 2011 07:00

]]> Portal Access Issues http://status.uga.edu/incident?id=5261 http://status.uga.edu/incident?id=5261 Fri, 26 Aug 2011 09:15:55 EDT Full functionality of the UGA Portal system has been restored. Users should now be able to access the system normally. Users who are still experiencing difficulties should contact the EITS Help Desk at 706.542.3106.

Start time: 26 Aug 2011 08:38
End time: 26 Aug 2011 09:13

]]> Portal Access Issues http://status.uga.edu/incident?id=5261 http://status.uga.edu/incident?id=5261 Fri, 26 Aug 2011 08:47:02 EDT The UGA Portal system is currently experiencing technical difficulties. Some users are reporting a "Service Temporarily Available" message when trying to reach http://my.uga.edu as well as http://email.uga.edu. Accessing individual service pages (i.e. http://elc.uga.edu or http://ugamail.uga.edu) has proven to be a successful workaround for some users experiencing this problem. EITS is using all resources to return it to a normal operational status. Currently, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 26 Aug 2011 08:38
End time: 26 Aug 2011 09:13

]]> Linux Server Patching http://status.uga.edu/incident?id=5161 http://status.uga.edu/incident?id=5161 Fri, 19 Aug 2011 13:13:20 EDT Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 24 Aug 2011 04:00
End time: 24 Aug 2011 07:00

]]> Linux Server Patching http://status.uga.edu/incident?id=5151 http://status.uga.edu/incident?id=5151 Fri, 19 Aug 2011 13:09:31 EDT Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 23 Aug 2011 04:00
End time: 23 Aug 2011 07:00

]]> Access to UGAMail http://status.uga.edu/incident?id=5111 http://status.uga.edu/incident?id=5111 Sun, 14 Aug 2011 13:56:19 EDT Full functionality has been restored to the UGAMail system. All users should now be able to access their UGAMail accounts via the UGA Portal and UGAMail login page.

Start time: 14 Aug 2011 12:39
End time: 14 Aug 2011 13:54

]]> Access to UGAMail http://status.uga.edu/incident?id=5111 http://status.uga.edu/incident?id=5111 Sun, 14 Aug 2011 12:51:48 EDT A significant percentage of users are currently unable to access UGAMail via the UGA Portal (my.uga.edu) or the UGAMail login page (ugamail.uga.edu). Users affected by this disruption can still access their UGAMail by following these instructions: 1. Go to http://www.outlook.com 2. Enter yourmyid@uga.edu in the field marked "Windows LiveID" 3. Enter your MyID password EITS is using all resources to return it to normal operational status. Currently, there is no estimated time for this incident's resolution.

Start time: 14 Aug 2011 12:39
End time: 14 Aug 2011 13:54

]]> MyUGA Maintenance http://status.uga.edu/incident?id=5102 http://status.uga.edu/incident?id=5102 Fri, 12 Aug 2011 15:22:43 EDT Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 14 Aug 2011 05:00
End time: 14 Aug 2011 07:00

]]> SAN Maintenance http://status.uga.edu/incident?id=5081 http://status.uga.edu/incident?id=5081 Sat, 13 Aug 2011 09:06:51 EDT The hardware issues have resolved and we estimate the system will be returned to service by 10am.

Start time: 13 Aug 2011 00:00
End time: 13 Aug 2011 10:00

]]> SAN Maintenance http://status.uga.edu/incident?id=5081 http://status.uga.edu/incident?id=5081 Sat, 13 Aug 2011 06:58:41 EDT Due to hardware and technical issues, we are extending the downtime until 9 am.

Start time: 13 Aug 2011 00:00
End time: 13 Aug 2011 10:00

]]> SAN Maintenance http://status.uga.edu/incident?id=5081 http://status.uga.edu/incident?id=5081 Wed, 10 Aug 2011 17:21:48 EDT Maintenance to upgrade controllers on the SAN will be performed Saturday morning starting at midnight. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window. The services that will be impacted: Active Directory Clarity Degreeworks DHCP EITS wiki EntireX e Learning Commons GEMS Kronos Listserv MyDrive/MyWeb MySQL databases MyUGA portal Remedy RHN (Red Hat Network) Satellite server Sakai Streaming Telephone services billing application UGA ftp and sitesoft UGA Webhosting UGA Website Windows Software Update service

Start time: 13 Aug 2011 00:00
End time: 13 Aug 2011 10:00

]]> MyUGA Portal http://status.uga.edu/incident?id=4991 http://status.uga.edu/incident?id=4991 Thu, 04 Aug 2011 07:52:05 EDT The system is experiencing technical difficulties and EITS is using all resources to return it to a normal operational status. Currently, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 04 Aug 2011 07:00
End time: 04 Aug 2011 07:51

]]> MyUGA Portal http://status.uga.edu/incident?id=4981 http://status.uga.edu/incident?id=4981 Thu, 04 Aug 2011 07:02:00 EDT The system is experiencing technical difficulties and EITS is using all resources to return it to a normal operational status. Currently, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 04 Aug 2011 06:59
End time: 04 Aug 2011 07:10

]]> Single-Signon From MyUGA Portal to UGAmail issues http://status.uga.edu/incident?id=4612 http://status.uga.edu/incident?id=4612 Sat, 25 Jun 2011 23:08:08 EDT The problem was resolved when a new client certificate was installed.

Start time: 24 Jun 2011 18:03
End time: 25 Jun 2011 23:05

]]> Single-Signon From MyUGA Portal to UGAmail issues http://status.uga.edu/incident?id=4612 http://status.uga.edu/incident?id=4612 Fri, 24 Jun 2011 18:09:45 EDT The single-signon functionality from the MyUGA Portal page to UGAmail is experiencing problems. Alternative access can be gained by going to https://login.live.com and using your myid@uga.edu email address as your Windows Live ID.

Start time: 24 Jun 2011 18:03
End time: 25 Jun 2011 23:05

]]> MyUGA Content Update/Patch http://status.uga.edu/incident?id=4572 http://status.uga.edu/incident?id=4572 Wed, 22 Jun 2011 17:16:11 EDT Patch has been successfully applied.

Start time: 22 Jun 2011 14:15
End time: 22 Jun 2011 15:15

]]> MyUGA Content Update/Patch http://status.uga.edu/incident?id=4572 http://status.uga.edu/incident?id=4572 Wed, 22 Jun 2011 14:18:10 EDT We would like to inform you about a quick content update/patch to address a minor security issue related to MyUGA rendering in Firefox browser.

Start time: 22 Jun 2011 14:15
End time: 22 Jun 2011 15:15

]]> Portal Oracle Database Upgrade http://status.uga.edu/incident?id=4501 http://status.uga.edu/incident?id=4501 Thu, 16 Jun 2011 08:42:00 EDT Maintenance will be performed on the systems noted. Expect occasional, possibly prolonged, periods of service disruption during the maintenance window.

Start time: 21 Jun 2011 04:00
End time: 21 Jun 2011 07:00

]]> Login Issues with UGAMail Webmail http://status.uga.edu/incident?id=3652 http://status.uga.edu/incident?id=3652 Mon, 21 Mar 2011 14:29:15 EDT Late in the week of March 14th, EITS began to receive reports of customers intermittently being unable to access UGAMail via the UGA Portal or the UGAMail homepage. Microsoft was brought in to assist EITS in resolving the issue, and the service was restored late Friday, March 18, 2011. The resulting issue was that a Microsoft server was using a new SSL certificate. This new certificate was not trusted by the packaged SSL certificates distributed by the Microsoft SSO application that we use for UGAMail access. The SSL certificates in the SSO application were updated, and a plan was developed to prevent this happening in the same way again. For more technical information, please see: http://j2eelivesso.codeplex.com/

Start time: 18 Mar 2011 10:51
End time: 18 Mar 2011 23:00

]]> Login Issues with UGAMail Webmail http://status.uga.edu/incident?id=3652 http://status.uga.edu/incident?id=3652 Sat, 19 Mar 2011 04:07:17 EDT Logins to UGAMail via the MyUGA Portal (my.uga.edu) and the UGAMail homepage (ugamail.uga.edu) have been repaired. Research continues to determine the root cause for this issue.

Start time: 18 Mar 2011 10:51
End time: 18 Mar 2011 23:00

]]> Login Issues with UGAMail Webmail http://status.uga.edu/incident?id=3652 http://status.uga.edu/incident?id=3652 Fri, 18 Mar 2011 14:18:11 EDT A service request is being worked with Microsoft and there is no estimated time of resolution.

Start time: 18 Mar 2011 10:51
End time: 18 Mar 2011 23:00

]]> Login Issues with UGAMail Webmail http://status.uga.edu/incident?id=3652 http://status.uga.edu/incident?id=3652 Fri, 18 Mar 2011 10:53:29 EDT We are currently experiencing an issue with UGAMail authentication through the MyUGA Portal (my.uga.edu) and the UGAMail homepage (ugamail.uga.edu). Our UGAMail and Portal administrators are working with Microsoft to resolve this issue; in the meantime, please use www.outlook.com to access your UGAMail account through the web. Log in using your full UGA email address and MyID password.

Start time: 18 Mar 2011 10:51
End time: 18 Mar 2011 23:00

]]> SAN maintenance, multiple server impact http://status.uga.edu/incident?id=3592 http://status.uga.edu/incident?id=3592 Mon, 14 Mar 2011 09:44:48 EDT EITS staff will be conducting maintenance activities on the central storage area network from 2-7 AM on 3-16-2011. The following services may be unavailable during this maintenance period: AD ASG GEMS application Calendar (legacy) Campus web hosting Cisco Wireless Controller System Clarity Degreeworks eLC Kronos Mailgateway Oracle grid control (EITS internal) portal Radius Redhat Satellite Remedy Sakai Sitesoft Streaming

Start time: 16 Mar 2011 02:00
End time: 16 Mar 2011 07:00

]]> Linux server patching rescheduled http://status.uga.edu/incident?id=3052 http://status.uga.edu/incident?id=3052 Tue, 01 Feb 2011 16:08:32 EST The linux server patching originally scheduled for Wednesday, 2-9-2011 has been rescheduled for 4:00 to 7:00 a.m. EST on Thursday, 2-17-2011. The following services will be unavailable during this time: DB2 Connect, degreeworks, DHCP, ftp.uga.edu, EITS helpdesk web site, Jexam, listserv, mail gateways (not UGAMail), mainframe to open systems data transfers, master calendar (http://www.uga.edu/mastercalendar/), myid.uga.edu (the MyID self service site), my.uga.edu (the portal), myweb, Nexpose, Nolij, Office of Information Security websites (secure.uga.edu, checkit, etc), Paws wireless and VPN authentication, RedHat Network Satellite Server.

Start time: 17 Feb 2011 04:00
End time: 17 Feb 2011 07:00

]]> Linux server patching rescheduled http://status.uga.edu/incident?id=3062 http://status.uga.edu/incident?id=3062 Tue, 01 Feb 2011 16:11:37 EST The maintenance originally scheduled for Tuesday, 2-8-2011 has been rescheduled for Wednesday, 2-16-2011. The following services will be unavailable during this time: DB2 Connect, degreeworks, DHCP, ftp.uga.edu, EITS helpdesk web site, Jexam, listserv, mail gateways (not UGAMail), mainframe to open systems data transfers, master calendar (http://www.uga.edu/mastercalendar/), myid.uga.edu (the MyID self service site), my.uga.edu (the portal), myweb, Nexpose, Nolij, Office of Information Security websites (secure.uga.edu, checkit, etc), Paws wireless and VPN authentication, RedHat Network Satellite Server.

Start time: 16 Feb 2011 04:00
End time: 16 Feb 2011 07:00

]]> Portal Maintenance http://status.uga.edu/incident?id=2851 http://status.uga.edu/incident?id=2851 Wed, 22 Dec 2010 11:00:40 EST The system is experiencing technical difficulties and EITS is using all resources to return it to a normal operational status. Currently, there is not an estimated time for the service to be restored. Additional information will be posted here as soon as it is available. We apologize for the inconvenience.

Start time: 22 Dec 2010 11:00
End time: 22 Dec 2010 13:04

]]> SAN maintenance Friday, 11-19-10 http://status.uga.edu/incident?id=2592 http://status.uga.edu/incident?id=2592 Fri, 19 Nov 2010 20:05:57 EST The SAN maintenance was completed without incident or impact. If you have any questions or experience issues with any EITS service please open a ticket with the EITS helpdesk, 706 542 3106.

Start time: 19 Nov 2010 17:30
End time: 19 Nov 2010 18:00

]]> SAN maintenance Friday, 11-19-10 http://status.uga.edu/incident?id=2592 http://status.uga.edu/incident?id=2592 Fri, 19 Nov 2010 14:21:10 EST At the instructions of the manufacturer, EITS staff will be performing preventative maintenance on the EITS SAN (storage device) at 5:30PM EST today. This action should be non-disruptive, and no user or system impact is expected. If you have any questions or experience issues with any EITS service please open a ticket with the EITS helpdesk, 706 542 3106.

Start time: 19 Nov 2010 17:30
End time: 19 Nov 2010 18:00

]]> Linux server patching http://status.uga.edu/incident?id=2352 http://status.uga.edu/incident?id=2352 Sun, 07 Nov 2010 09:26:33 EST Scheduled patching has been completed. Some additional downtime for the JExam service was experienced on Wednesday due to unforeseen conflicts. In addition, on server for the registrar's office needs to be reset for a kernel update

Start time: 04 Nov 2010 04:00
End time: 04 Nov 2010 07:00

]]> Linux server patching http://status.uga.edu/incident?id=2352 http://status.uga.edu/incident?id=2352 Mon, 01 Nov 2010 13:40:49 EDT EITS Systems Provisioning & Maintenance personnel will be performing OS patching on a number of systems from 4:00 to 7:00 a.m. EDT on Thursday, 11-4-2010. The following services will be unavailable during this time: DB2 Connect, degreeworks, DHCP, ftp.uga.edu, EITS helpdesk web site, Jexam, listserv, mail gateways (not UGAMail), mainframe to open systems data transfers, master calendar (http://www.uga.edu/mastercalendar/), myid.uga.edu (the MyID self service site), my.uga.edu (the portal), myweb, Nexpose, Office of Information Security websites (secure.uga.edu, checkit, etc), Paws wireless and VPN authentication, RedHat Network Satellite Server. In addition, the following systems will be patched, but service should be uninterrupted since these services are clustered: DNS

Start time: 04 Nov 2010 04:00
End time: 04 Nov 2010 07:00

]]> Linux server patching http://status.uga.edu/incident?id=2332 http://status.uga.edu/incident?id=2332 Mon, 01 Nov 2010 13:36:09 EDT EITS Systems Provisioning & Maintenance personnel will be performing OS patching on a number of systems from 4:00 to 7:00 a.m. EDT on Wednesday, 11-3-2010. The following services will be unavailable during this time: DB2 Connect, degreeworks, DHCP, ftp.uga.edu, EITS helpdesk web site, Jexam, listserv, mail gateways (not UGAMail), mainframe to open systems data transfers, master calendar (http://www.uga.edu/mastercalendar/), myid.uga.edu (the MyID self service site), my.uga.edu (the portal), myweb, Nexpose, Office of Information Security websites (secure.uga.edu, checkit, etc), Paws wireless and VPN authentication, RedHat Network Satellite Server.

Start time: 03 Nov 2010 04:00
End time: 03 Nov 2010 07:00

]]> Linux server patching http://status.uga.edu/incident?id=1952 http://status.uga.edu/incident?id=1952 Tue, 28 Sep 2010 16:01:26 EDT EITS Systems Provisioning & Maintenance personnel will be performing OS patching on a number of systems from 5:00 to 7:00 a.m. EST on Thursday, 9-30-2010. The following services will be unavailable during this time: DB2 Connect, degreeworks, DHCP, ftp.uga.edu, EITS helpdesk web site, Jexam, listserv, mail gateways (not UGAMail), mainframe to open systems data transfers, master calendar (http://www.uga.edu/mastercalendar/), myid.uga.edu (the MyID self service site), my.uga.edu (the portal), myweb, Nexpose, Office of Information Security websites (secure.uga.edu, checkit, etc), Paws wireless and VPN authentication, RedHat Network Satellite Server, Usenet news, and UGA web hosting service (including www.uga.edu). In addition, the following systems will be patched, but service should be uninterrupted since these services are clustered: DNS

Start time: 30 Sep 2010 05:00
End time: 30 Sep 2010 07:00

]]> Linux server patching (continued) http://status.uga.edu/incident?id=1741 http://status.uga.edu/incident?id=1741 Wed, 25 Aug 2010 16:45:45 EDT EITS Systems Provisioning & Maintenance personnel will be performing OS patching on a number of systems from 4:00 to 7:00 a.m. EDT Thursday, 8-26-2010. The following services will be unavailable during this time: ftp.uga.edu, GEMS, contact-ID, email.uga.edu website, Jexam, mail gateways (not UGAMail), myid.uga.edu (the MyID self service site), my.uga.edu (the portal),Paws wireless and VPN authentication, and UGA web hosting service (including www.uga.edu).

Start time: 26 Aug 2010 04:00
End time: 26 Aug 2010 07:00

]]> Linux Server Patching http://status.uga.edu/incident?id=1701 http://status.uga.edu/incident?id=1701 Tue, 24 Aug 2010 13:01:21 EDT EITS Systems Provisioning & Maintenance personnel will be performing OS patching on a number of systems from 4:00 to 7:00 a.m. EST on Wednesday, 8-25-2010 and Thursday, 8-26-2010. The following services will be unavailable during this time: DB2 Connect, degreeworks, DHCP, ftp.uga.edu, EITS helpdesk web site, Jexam, listserv, mail gateways (not UGAMail), mainframe to open systems data transfers, master calendar (http://www.uga.edu/mastercalendar/), myid.uga.edu (the MyID self service site), my.uga.edu (the portal), myweb, Nexpose, Office of Information Security websites (secure.uga.edu, checkit, etc), Paws wireless and VPN authentication, RedHat Network Satellite Server, Usenet news, and UGA web hosting service (including www.uga.edu). In addition, the following systems will be patched, but service should be uninterrupted since these services are clustered: DNS

Start time: 25 Aug 2010 04:00
End time: 25 Aug 2010 07:00

]]> Linux server patching rescheduled http://status.uga.edu/incident?id=3042 http://status.uga.edu/incident?id=3042 Tue, 01 Feb 2011 16:05:44 EST The maintenance previously scheduled for Tuesday, 2-8-2011 has been rescheduled for Wednesday, 2-16-2011. The following services will be unavailable during this time: DB2 Connect, degreeworks, DHCP, ftp.uga.edu, EITS helpdesk web site, Jexam, listserv, mail gateways (not UGAMail), mainframe to open systems data transfers, master calendar (http://www.uga.edu/mastercalendar/), myid.uga.edu (the MyID self service site), my.uga.edu (the portal), myweb, Nexpose, Nolij, Office of Information Security websites (secure.uga.edu, checkit, etc), Paws wireless and VPN authentication, RedHat Network Satellite Server.

Start time: 31 Dec 1969 19:00
End time: - still active -

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